Kindness Animal Hospital

[redacted] , We are in receipt for a complaint dated from [redacted] Theprimary complaint was for "the late delivery of my furniture" In reality, their first date of delivery was for Wedelivered on Wednesday When our customer used the 2nd as theirfirst date of delivery, it meant that we could not get it there before thatdate..From the first date of delivery the average delivery time is within3-business days and we delivered at daysWe contacted the customerthroughout the move and they were well aware of the delivery time As far as the relationship between Ace Moving and their employees, thiscrew has been with Ace for over years and reports being very happy withtheir jobs Thank you for the email, only through customer reviews can we improveour customer relations.All the best,Ace Moving and Storage

To Whom It May Concern: I am in receipt of the complaint for the customer, [redacted] The customer requests assistance from Revdex.com for the delivery of her household goods [redacted] has been in our storage for over days and upon the phone call from her telling us that her “first date for delivery” would be on the [redacted] of April, we put her items into the delivery rotationWe always guarantee the pickup date but we can NEVER guarantee the delivery dateToo many things can happen in moving, i.eweather, mechanical difficultiesWe always do our best to deliver as close to the “ [redacted] ” without arriving before that dateWe delivered the items on the 6th of June while maintaining updates via phone conversations dailyThis is days after her “first date of delivery” and well within the proper realm of trucking deliveriesAs far as the payment due upon delivery, the customer chose to leave a balance for delivery and was charged properlyThe services she ordered were provided therefore, no reduction is forthcomingWe always appreciate Constructive Criticism at Ace Moving and Storage and we appreciate the comments providedSincerely, Ace Moving and Storage

Revdex.com, We have the signed documentation for all of our movesBasic liability Valuation is provided free of charge on all movesThank youAdditional information from the business:Revdex.com,First off on the final bill, you will see that the customer signed us in and out with his initialsHe was charged for hours and the $was the charge for the 7% fuel surchargeThe Valuation which is to the left is per lbHe was only charged for the time he used, fuel surcharge and packing materialsThese items were approved on the pickup date and there is no additional Information availableLastly we have no knowledge of wall damage, our foreman did not report Any damages.The customer was charged properly and therefore no reduction is in order.Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off Mary said if we pick up the furniture by Monday it will be there Friday That's was a huge condition of me choosing this companySecondly the price was $that was estimated All moving company say the same thing We can't give you a price over the phone we need to see the furniture and do a countMary a 20+ year estimator was very off Also once everything was loaded they said I had cubes of furnitureMeaning that my furniture took up that much space on there truckWell explain this to me I rented a ft Penske truck and if you google how many cubes that trucks has its cubes They loaded my entire load from there truck so again off by cubes You may think it's nothing but cubes times $a cube is $They where going to scam me either way because there was no way for me to know exactly how many cubes I had And the blankets being fair You have to be kidding me They cost $3-$each brand new This company's scam us at They where so afraid I wasn't going to pay they locked the truck and wouldn't unload me into my truck rental until I paidThis company knows what they did was wrong I am not asking for to much I want a refund for $for the over charge of the packing materials and I am willing to pay $for each moving blanket so I want a refund of $Total refund requested $Mind you they are professional movers and packers and they loaded everything for usI have a broken vanity that I have to fix and the estimate is $And one of my tall mirrors was also broken My bed frame and chest have damage alsoI don't want anything more than what's fairThere labor rate is way expensive but this is the scam They come give you a low price then load you up and raise the price This is horrible Scammers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com, We have answered this response multiple timesThe claims department is in contact with the customer and is handling the damages which is the proper protocolWe have deemed this complaint as having been completedThank You, Ace Moving and Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At NO TIME was a prolonged delivery period discussedHow convenient for you that it suddenly exists nowWhen speaking with the foreman who set the delivery date we were told the ***If anyone had even hinted at a day 'window' we would have put our delivery date far earlier and arranged someone to be thereSeriously, I hope you are proud of yourselves for the stress and financial inconveniences you are causing myself, my husband and my unborn babyMay your families never be in this position In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] To Whom It May Concern: I am in receipt of the complaint for the customer, [redacted] The customer states that the move delivery was delayed We always guarantee the pickup date but we can NEVER guarantee the delivery dateToo many things can happen in moving, i.eweather, mechanical difficultiesWe always do our best to deliver as close to the “first date for delivery” without arriving before that date her first day of delivery is July [redacted] we loaded her household goods on the ***, she is going to get her delivery sometimes this weekend early next week, customer was told 7-business that mean we have up until the [redacted] of July, we are still in the time frame we agreed We always appreciate Constructive Criticism at Ace Moving and Storage and we appreciate the comments today Sincerely, Ace Moving and Storage

Tell us why hereRevdex.com, We have been in contact with [redacted] and with our claims adjuster, MrB***.We have given [redacted] his phone number and email address so that he can speak directly with the adjuster MrB [redacted] can be reached at [redacted] or at ###-###-####.MrB [redacted] sent [redacted] *he claims form and is waiting for it to be returned to him.All claims must go through the proper protocol and without [redacted] returning the Claims form there is not anything we can do.Thank you in advance,Ace Moving and Storage

# [redacted] B.B.B We are in receipt with our customers only request being that hisshipment is delivered before July ***..We are in final arrangements to makedelivery and his goods will be delivered before the end of the business dayJuly ***..Thank You,Ace Moving

To whom it may concern: Let me begin by saying that the original estimate was closer to $and not $as the customer stated.secondly the estimate was very close unless the customer decided to add more items which was not of the list per our onsite estimator obviously inflated the price by $3000.00.thirdly we offered to unwrap all blankets used, but customer decided to purchase them at $per moving blanket which is a fair price.at last we never guaranty exact day for delivery, we told him within days he will receive his delivery.we gave the customer all option to resolve all issue and we proud it

To whom it may concern: customer had a lot of packing involved and she was discounted by $and was given a detail charge on all, inducing the fuel charge which was spot on as described on her initial estimate.we offered an additional $off which make it more than what she ids claiming for thank you I advance Ace moving

Excellent staff and customer serviceDr Ryan W was the best vet ever my dog loves him he did surgery on my dogs face what an amazing job couldnt ask for a better place to bring my dog

To whom it may concern.customer threaten us with a complain if we will not issue a refund !!!!!!! customer was complaining about the foreman who took minutes brake to call the office while having his cigarette outside the house, the movers are not slaves and for that customer wants hour off.No way, no refund due Ace moving

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same answer that was submitted to [redacted] Please note: I have ALL email exchanges between myself and Ace Movers/Ronnie R***, etc At NO point did I refuse or reject any offer from Ace Movers I have it in THEIR "writing"! They instructed me to "Find local movers to remove/reload I was told that I'd be reimbursed I sent Ace Movers the receipt from the men that I hired, and Ronnie R [redacted] never responded I ALSO have a written statement from Chris D [redacted] , the Owner of the (second) moving company that I hired (MANY) Additional photographs and emails are easily submittable evidence! Moreover, I am MORE than happy to provide ALL!Ace Movers are "painting" the situation, and my response, as very lackadaisical and nonchalant They are ENTIRELY culpable for the delivery, chaos and damages in which we have been witness to and endured Furthermore, the condition(s) were so appalling and dangerous, we couldn't step foot into the storage unit (please see pix) for over a month, as we were going back and forth with Ace Movers regarding what to do next!!! We are ALSO entitled to being reimbursed for the first month of storage ($169.00)! Did I mention GAS MONEY???AGAIN! PLEASE resort to [redacted] for practically IDENTICAL complaints!To REITERATE! I NEVER heard from a "claims person"! Not once!Many thanks for your help and diligence.JBL In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, truthfully and accurately, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never received these emailsNobody ever said they were slavesSo they are just allowed to charge for more time than they are here? How about the additional liability that I never agreed to? How about not having their own tools? How long it would have taken if I didn't have tools to provide them? How about the boxes and pads that I was charged for that were never used? How about the incompetence that led to dissembling furniture incorrectly, which led to more time? How about the holes they put in my wall? Their response only mentions the extra half hour, which is illegal, charging me for time they weren't here Respectfully, [redacted] Sent from my iPhone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

b.b.b Customer was offered $to cover for her claims by our claims adjuster base on her liability coverage ( even though she keep saying no respond from Robert b [redacted] the adjuster) but she decided to refuse the amount, she wanted to be increase which we can't do thank you Ace moving

to b.b.bI would like to put an end to all his claims...this customer is bashing us all over the internet, even though we gave him a discount $upon delivery,which he never mentioned it.while we are threaten by the customer by legal law suit,we will not offer any reimbursement nor help in his situation any more.Even our claims department would not handle his case due to his dirty language and unappropriated statements.therefore I suggest to close this case ASAP!!!!

Ronnie Roth INSTRUCTED me to, " [redacted] , as he, " [redacted] " in the area I immediately emailed him in order to CLARIFY that I'd be reimbursed Here is the "conversation": [redacted] [redacted] [redacted] ** [redacted] ***OBVIOUSLY, this correspondence refers to any discussion that WE had regarding any compensation/reimbursement! Otherwise, why would I have followed up and attempt to get something from ACE in writing??? Naturally I "expected" them to reimburse me, because RONNIE SAID that he/they would!!! Anything that he says to the contrary is a LIE! Thank You

[redacted] ID# [redacted] ) Ace Moving & Storage, Inc[redacted] Revdex.com,This letter is in response to a inquiry by our customers Julian L [redacted] and his mother Susan L***We did a long distance move for this customer on Upon delivery we were contacted by customers’ son, Julian L [redacted] and told that there were damagesWe explained that there was a claims procedure and gave our claims adjusters’ information to the customers’ sonThe customer states that the only problem with the move was..” [redacted] [redacted] ***”We offered to send movers to the storage and to straighten out the storage but the customer chose to hire alternate company to proceed.The customer was charged properly for the move and the move itself is not in dispute, therefore the customer is NOT due any discount.Thank you in advance,ACE MOVING

[redacted] [redacted] [redacted] [redacted] To Whom It May Concern: I am in receiptof the complaint for the customer, [redacted] The customer states that “hereceived an immediate estimate” in the first line of his complaintHe isabsolutely correct he received an “estimate”An estimate is exactly that, anestimateWe do our best to give as accurate a quote as possible on ourestimates but every job is uniqueWe did not raise the price per cubic foot orthe fuel surcharge rate [redacted] signed all documents agreeing to bothbefore we began the move In trucking wealways try to be on time for pickups and [redacted] states that he was calledthe day before for his confirmation and told that we would be there in theafternoonHe was picked up on the pickup date that was agreed upon at p.m.The proper standards were used for this pickup and [redacted] was given hisconfirmation pickup phone call hours before pickup as prescribed As far asdelivery goes, [redacted] ’s first date of delivery on his delivery form wasAugust ***We do our best to get the delivery to our customers asclose to this date without getting it there before that date [redacted] wastold from the time the 18-wheeler leaves the NY/NJ area it is approximately 5-7business days for deliveryThis is exactly what happened on this jobWe canNEVER guarantee a delivery date because too many delays are inherent withintruckingWe stayed in contact with [redacted] and we delivered well within thetime frame that is authorized This customerwas charged properly for his move, picked up on the date agreed upon andalthough slightly delayed on his desired pickup date, well within the standardsof the industryThere is absolutely NO reason for any reduction on this move Sincerely, Ace Moving and Storage