King David Moving & Storage

King David movers moved me into my new home years agoI apologize it took so long to send this message I chose this moving company because I worked with them when I was helping a friend move out of her home and I noticed what a wonderful job they did in packing up her things with such careI said I want to use them when I moveI moved in and I found them to be one of the best businesses I have ever worked with in any categoryTheir customer service team the scheduling person and the guys that moved us did everything is excellence I tell people about them all the time and I highly recommend them to anyone who wants to do business with a great company and get more than your money's worth

Greetings, We apologize for not provided you with a better experience We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual Our Terms and Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red: Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer if we cannot deliver within the 2-daysAccording to our records, we have credited you $for late delivery

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: Management Greetings, We apologize for not provided you with a better experience We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual We are deeply sorry that you did not have access to your medical devicesWe try to encourage all of our customers to transport items such as medical devices on their person in case of delaysIt could take up to days for delivery during the peak season Our Terms and Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red: Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days I will review your contracts to see if the delivery was passed the 2-daysIf we were in breach, then we will mail you a refund amount Lastly, please elaborate on any fraudulent activities that was brought upon you by us throughout the duration of your move

Complaint: [redacted] I am rejecting this response because: First, the extra cubic feet error is your error Mark N***I asked you to send someone out to look at my furniture to make sure the quote was accurateYou did not send anyone outI asked you multiple questions by email, but you always called me backAt first I thought that was your old fashioned way of doing businessNow I know it was to avoid having anything in writingFor example, I did not request no delivery on weekends by email, but through conversation with you and I also called the number and told themYou do realize that a business exchange done by speaking is still a legal binding contract right? Only those who are extremely unethical violate this type of contractI originally had your company mixed up with King David Moving & Storage "Inc." Apparently there are a ton of complaints about your company; so many that it's ruining their reputationI talked to the "Inc." King David and they have even filed a legal case against you and encouraged me to do so as wellWhether or not you choose to lie, which your bad reviews are plenty proof, I had to pay movers to complete the move you screwed up, even after you jacked me out of an additional $I'm currently an unemployed Navy vetI was laid offI had to borrow money to cover this horrible move because you lied! Now it's your duty to make it right or I will use all my free time to make sure the entire internet knows how horrible and unethical this company isOh and thanks for selling my move to a 3rd party, which you also said you wouldn't doThe reason we couldn't straighten out the delivery is because they don't even work for King David! Sincerely, [redacted]

Revdex.com complaint [redacted] Greetings, This letter is in response to your complaint filed to the Revdex.comFirst and foremost we do apologizefor any inconvenience we may have caused to you and your familyI was presented with thiscomplaint from you about our services rendered to youThis letter will respond to thatcomplaint to the best of our knowledge It is with great regret that we respond to this complaintIt is always our intent to provide you withonly the best service, and during our business relationship, we failed to do soWe extend ourmost sincere apologies for not being able to pick up and deliver your items in a timely fashion.We would like to request that you again give us a chance to make things rightPlease locateyour Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review.We are requesting for you to file a claim with our liability coverage because you did notpurchase full coverage insurance prior to the day of pick upWe offer this plan for situations likethisThe plan is inexpensive and covers your property and household goods at full valueIf thecustomer chooses not to purchase the full coverage insurance then you must file a claim withour liability coverage plan for compensation If you have any missing/damaged items or if there were damage to your property then you arerequired to call our claims department to be compensated on those items ( [redacted] )The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover Lastly, FYI, we do increase the settlement to full value, however, it requires you to resubmit yourclaim once you receive a settlement letter from our claims adjuster

Initial Business Response /* (1000, 5, 2015/10/28) */
Contact Name and Title: management
Greetings,
This letter is in response to your complaint filed to the Revdex.comFirst and foremost we do apologize for any inconvenience we may have caused to you and your familyI was presented with this
complaint from you about our services rendered to youThis letter will respond to that complaint to the best of our knowledge
It is with great regret that we respond to this complaintIt is always our intent to provide you with only the best service, and during our business relationship, we failed to do soWe extend our most sincere apologies for not being able to pick up and deliver your items in a timely fashionWe would like to request that you again give us a chance to make things rightPlease locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review
On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pick up date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up
On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cuft which is cuft more than the original estimateYou were charged for the extra cuft in which you incurredPlease review the Description of Additional Items on the Interstate Bill of LadingThere you will find the extra items that caused an increase of the bill
All charges were validHowever, on Oct27th you spoke with management in regards to this ordeal which explained the details about the cubic feet chargesAll charges are validHowever, we deducted cuft off your bill for customer satisfaction
Lastly, you were never denied to have your load deliveredPlease send an email to **@kingmoversusa.com to request for delivery for our records

Initial Business Response /* (1000, 8, 2015/09/04) */
Greetings,
We apologize for the inconvenience and we thank you for giving us an opportunity to rectify this ordealYour Bill of Lading agreement was with King David Moving and StorageTherefore, we are liable for your entire shipment from
beginning to the end of your move*** are long haulersThey can not execute a Bill of Lading in respects to household goodsYou pay the company on the Bill of Lading in full, and not our long hauler

Additional information to re-open and add to the above referenced complaint
King David indicated in their response to the Revdex.com regarding my original complaint that I needed to go through the claim process to remedy my household goods that were intentionally destroyed during my move from Washington State to New York state. King David stated they had the ability to upgrade the claim to full liability depending on the circumstances. I went through their process with the joke of a Claim Service they employ. The claim was drawn out and did not meet any of the timelines outlined in the Federal Regulations. I finally received the initial settlement letter over a month late. The claim I submitted was for $9,of my household goods that were destroyed (and by the type of damage and extent of it, to say it was intentionally done is not just a personal opinion). They settlement was for $370.50. I filed the appeal, which they required days to process. days later, they emailed and indicated my appeal had been rejected and the initial settlement of $was the only offer they would make. Additionally, if I accepted the offer I had to delete any negative reviews regarding my experience with the company. Is that so they can continue to rip off consumers? Sure seems like it…
*** *. ***

Revdex.com complaint ***
Greetings,
This letter is in response to your complaint filed to the Revdex.comFirst and foremost we do apologizefor any inconvenience we may have caused to you and your familyI was presented with thiscomplaint from you about our services rendered to youThis letter will
respond to thatcomplaint to the best of our knowledge
It is with great regret that we respond to this complaintIt is always our intent to provide you withonly the best service, and during our business relationship, we failed to do soWe extend ourmost sincere apologies for not being able to pick up and deliver your items in a timely fashion.We would like to request that you again give us a chance to make things rightPlease locateyour Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review
We understand that our customers want to receive their items as soon as possible but since thisis still the peak season we have been taking longer than usual
Our Terms and Conditions is printed on every document that you have signedIn our Termsand Conditions it states the following in red:
Delivery : The delivery time frame will be in affect from the 1st available date that you declare onthe order for service/bill of ladingOur guaranteed window for delivery throughout most of theUS is 2-21 days from 1st available dateThe actual delivery window correlates to distance fromoriginYou may always contact our operations department for updates
Once you have signed these documents it gives us the impression that you agreed to thesetermsOur customers are responsible for reading the language in our terms and conditions justin case they would like to ask questionsThe delivery window was properly disclosed to youInour contract it states that we will compensate the customer $per day if we cannot deliverwithin the 2-21days
I will review your contracts to see if the delivery was passed the 221daysIf we were in breach, then we will mail you a refund amount
We are requesting for you to file a claim with our liability coverage because you did notpurchase full coverage insurance prior to the day of pick upWe offer this plan for situations likethisThe plan is inexpensive and covers your property and household goods at full valueIf thecustomer chooses not to purchase the full coverage insurance then you must file a claim withour liability coverage plan for compensation
If you have any missing/damaged items or if there were damage to your property then you arerequired to call our claims department to be compensated on those items (***)Theprocedures for compensation are in writing at the bottom of the Terms and Conditions in theEstimate that you provided an electronic signature forWe make extensive efforts to protect ourcustomer's belongings but there are cases when items do get damaged, broken, or missing forvarious reasonsThis is why we make sure our customers are covered under our liabilitycoverage to ensure they are compensatedIf you have homeowner's insurance or renter'sinsurance, you are permitted to use these in addition to what we cover

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: Management
Greetings,
We apologize for the delayed responseWe will be more than willing to assist you with your concerns
It is with deep regret that we are sending you this letter regarding your missing items
First and foremost we would like to apologize for not being more aware of the care of your belongingsWe honestly try to make every effort to protect our customer's furniture
During the process of shipping your belongings we did try to complete this mission as safely and professionally as possibleAccording to our records you have declined full coverage insuranceSo, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ***
We are being proactive in regards to locating your missing itemsWe definitely will follow up with you when we receive more informationWe are deeply sorry for this ordeal and I assure you we are conducting investigation to see how your items were lost

Initial Business Response /* (1000, 7, 2015/09/14) */
Greetings Mr ***
We are very sorry that this move did not live up to your expectationsAnd we want to continue working with you to rectify this situationWe will always be fairHowever, we are requesting that you make sure to
follow our protocol that we have put forthThis procedure is for loss/damage goods
The first thing I need to do is to confirm the missing items/damagesWe have not had the opportunity to inspect your load at delivery so we need to see proof of the missing items/damagesOnce we confirm that there are excessive missing items/damages, then we will compensate you if we see signs of of negligenceIf I do not declare that there were excessive missing items/damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amount
We understand that this may take some time but we must confirm the missing items/damagesAnd you must give us this space to confirm that there were, in fact, excessive missing items/damages to your load
It is with deep regret that we are sending you this letter regarding your missing itemsFirst and foremost we would like to apologize for not being more aware of the care of your belongingsWe honestly try to make every effort to protect our customer's furniture
During the process of shipping your belongings we did try to complete this mission as safely and professionally as possibleAccording to our records you have declined full coverage insuranceSo, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ***
We are being proactive in regards to locating your missing itemsWe definitely will follow up with you when we receive more informationWe are deeply sorry for this ordeal and I assure you we are conducting investigation to see how your items were lost
Lastly, we are not brokersIn the moving industry, there are times where we need to utilize rental during a high volume season

Complaint: ***I am rejecting this response because:
I disputed the initial claim settlement offered by CSI Pros...they responded about days letter and said they were not able to make any claim adjustments
I had requested that the files and pictures be sent to King David for review, but apparently that never happened
You have everything that was submitted to your adjusters
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/24) */
Greetings,
We apologize for not provided you with a better experience
We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual
Our
Terms and Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red:
Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates
Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days
I will review your contracts to see if the delivery was passed the 2-daysIf we were in breach, then we will mail you a refund amountWhen did you receive your delivery?

Hello Mr ***,
I apologize for the inconvenience but, unfortunately, we will not increase the settlement amount. The time you made the request for an increase amount was after our business closing date. We do not operate as a full service mover at the time.
In respect and regards,
Management

Initial Business Response /* (1000, 5, 2015/05/21) */
Greetings,
We apologize for not provided you with a better experience
We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual
Our
Terms and Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red:
Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates
Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days
I will review your contracts to see if the delivery was passed the 2-daysIf we were in breach, then we will mail you a refund amount
Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though the terms are stated on the paperwork that I signed, your company still lied and used deceitful practices to get my businessI was verbally assured that it never takes that long for the delivery to arrive and that the DOT requires you to put that disclosure in the paperworkI was told unusual circumstances referred to weather conditions and road closures not peak season or staffing issuesAlso, I booked my move in February before peak seasonMy move should have been first in and first outYour company is simply putting bigger more profitable moves before mine and making me wait longer than what is fair and reasonable

First, we want to thank you for giving us the opportunity to respond to this complaintWe do not condone the behavior that you eluded to in your complaintWe also do not charge extra for a 2nd truck in your scenario
We apologize for the damage or loss itemsWe are requesting for you to
file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick upWe offer this plan for situations like thisThe plan is inexpensive and covers your property and household goods at full valueIf the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensationNevertheless, we will make another effort to find your missing items
If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover

Revdex.com complaint ***
Greetings,
Thank for giving us another opportunity to resolve this issue. We are deeply sorry that you are required to go through this process. Our attentions was to give you the best service possible
We do not have any records that show you were told that your delivery was in route when in fact, it was not
In addition, we did give you a $discount for late delivery. Below is your invoice. Please review
Job volume $
Overload: cuft $
Labor for Packing: $
Additional Services: $
Discount: nicole appr$100: -$
Total job: $
Total Customers Payments: $
Total Job Balance: $2038.97 PAID

Greetings,
First we want to thank you for giving us an opportunity to respond to your complaint We will respond to your inquiry with our best knowledge Please locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review
On the day of pick up,
if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pick up date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up
On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cuft which is cuft more than the original estimateYou were charged for the extra cuft in which you incurred
Please review the Description of Additional Items on the Interstate Bill of Lading There you will find the extra items that caused an increase of the bill
Lastly, we do honor the customers request to not receive delivery on the weekend. In our past, we have always met the needs of customers by being flexible and prompt as possible. In any event, if a customer requests for a weekend delivery to their respective Relocation Representative, our representative is trained to input this request on the customer's estimate. In this case, we were not able to locate your request for a weekend delivery. Therefore, unfortunately, this case does not qualify for compensation
In respect and regards,
Management
KDMS

First and foremost, it is with great regret that we respond to this complaint. It is always our intent to provide you with only the best service.

We extend our most sincere apologies for not being able to find your missing items. We have made extreme effort to search our trucks and warehouse to...

redeem the items. It brings us great pain when our customer's do not receive items that we had in our care.

According to our records you have declined full coverage insurance. We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons. This is why we make sure our customers our covered under our liability coverage to ensure they are compensated. If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover. Also, you may submit a claim for your damaged tile as well. If you have extensive damages then we will be more than willing to reimburse you in full for the missing items.

Filling of Claims/ Complaint Procedures:
It is solely the shipper's responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of delivery. Valuation of claim will be based on those indications subject to the limitations of liability as described on the bill of lading.
Liability for the moving company will be in accordance with the liability option the shipper contract for. To file a claim or complaint call CSI at toll free (XXX) XXX XXXX or visit their web site athttp://www.csipros.org/ww1/
All associated with the claim are the shipper's responsibility.

Complaint: [redacted]I am rejecting this response because: First, the extra cubic feet error is your error Mark N[redacted]. I asked you to send someone out to look at my furniture to make sure the quote was accurate. You did not send anyone out. I asked you multiple questions by email, but you always called me back. At first I thought that was your old fashioned way of doing business. Now I know it was to avoid having anything in writing. For example, I did not request no delivery on weekends by email, but through conversation with you and I also called the 800 number and told them. You do realize that a business exchange done by speaking is still a legal binding contract right? Only those who are extremely unethical violate this type of contract. I originally had your company mixed up with King David Moving & Storage "Inc." Apparently there are a ton of complaints about your company; so many that it's ruining their reputation. I talked to the "Inc." King David and they have even filed a legal case against you and encouraged me to do so as well. Whether or not you choose to lie, which your bad reviews are plenty proof, I had to pay movers to complete the move you screwed up, even after you jacked me out of an additional $800. I'm currently an unemployed Navy vet. I was laid off. I had to borrow money to cover this horrible move because you lied! Now it's your duty to make it right or I will use all my free time to make sure the entire internet knows how horrible and unethical this company is. Oh and thanks for selling my move to a 3rd party, which you also said you wouldn't do. The reason we couldn't straighten out the delivery is because they don't even work for King David!
Sincerely,[redacted]