King Properties, Inc.

King Properties is writing this letter in reference to the above mentioned case. On June 7, Ms*** entered a legally binding contract for an apartment unit at Tuckemuck TrailAttached is a redacted copy of Ms***' Application for RentalThe contract provides for a
non-refundable fee of $35.00. Although Ms*** did not provide the necessary paperwork to complete the processing of the application, the fee is still non-refundableSince Ms*** did not finalize her application, her reservation fee of$was refunded to her on July , 2016. If you should need any additional information, please contact me at *** ***

King Properties is writing this letter in reference to the above mentioned caseFor the purpose of this dispute we will only reference MrMoore l though there was another resident on the lease agreementResidents who desire to add an approved pet to the Lease Agreement are subject to
the applicable fees, deposits and rend as specified in the Pet AddendumTherefore,? an additional per deposit and pet fee as well as additional monthly pet rent were due and payable once the resident's car began residing in the apartmentAll cleaning and replacement charges were assessed in accordance with the Standard Vacating ChecklistAs evidenced by the *** pictures, the oven, kitchen and bathroom required significant cleaningIn addition, one blind was badly damaged and had to be replacedIn addition, the kitchen floor had sustained numerous additional scuffs, red and black stains and nicks that will warranty replacing the entire floorHowever, the residents were only charged for the cleaning*** *** *** *** ** *** ***
NWP Services is an independent utility billing serviceAny questions regarding individual accounts and final payments are more effectively handled by NWP Customer Services representativesHowever, it is their policy to destroy payments received after an account has been closed and the remaining balance is due and payable to Kings PropertiesIt is important to Kings Properties that all maintenance requests are handled in a timely mannerHowever, we cannot address any maintenance concern that is not brought to our attention
As of today, the disputed charges in the amount of $have been paid in fullThe account is now considered closedSincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Company did not do any form of verificationI get credit alerts and there was nothing from that time frame and inregards to my applicationThe company just kept the money without verifying anythingThey will need to provide proof of when they requested verification about my information from their vendors that they use.
Regards,
*** ***

Incompetent from the bottom upVery unprofessional staff and completely clueless Don’t waste your money and timeI'm not even a tenant and I am very dissatisfiedI recently applied to one of their propertiesThey supposedly found a judgment against meI spent a day contacting King Properties trying to get more information on these judgements First they gave me the wrong court system to call The courts kept transferring me to different departments and each one couldn’t find anything So I called King Properties again and demanded a copy of these so call judgementsI was so angry when I finally received the copies because after spending hours calling the courts and endless transfers, the copies showed that the judgment was filed through a different jurisdiction then what I was informed On the second day I called to correct court system where they gave me contact information for the complex lawyerAfter talking to the lawyer I found out that the judgements wasn’t on me after allThe person had the same name as me but the important numbers (SSN and DOB) wasn’t a match to me Also I never even rented from that apartment complexKing Properties doesn’t know how to run a proper background Apply at your own risk and moneyDuring those two very frustrating days the staff was very unhelpful They couldn’t give me any information on my rejection when I was at the leasing office Also the person working there was very unprofessional The whole time I was there he was slamming his computer mouse and cursing CURSING the whole time he was slamming the computer mouseWho in the world considers it professional the curse in front of a customer repeatedly? That’s why when I did call the main office, I yelled and cursed them outI’m very paranoid about my credit and I know exactly what’s on thereThey had me freaking out for TWO DAYS thinking I was getting sued when I wasn’t I have no clue where they got there information from but they were SO WRONG I'm never renting or recommending Kings Properties to anyone Instead I’m warning people to stay away

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never had a fire in my apartment, and I would love for them to try and prove it.....because it is not trueThis is a very dishonest company to even accuse me of thisI contacted an inspector from Henrico County and he explained to me as well as to the rental office that they had two weeks to clean their dirty HVAC system However, they never touched the ventsThat is an outright lieMy insurance company is NOT and will NOT be liable for damages brought on from their HVAC system, nor will it be liable for damages for the nicotine that is coated on and running down my walls from the neighbor downstairsI am prepared to consult an attorney if necessaryI have also enclosed pictures to the Revdex.com of the nicotine and soot that is all over my walls from the tenant downstairsI have also included pictures which will show NO damage to the stove area, kitchen, or wallsThe only damage noted is the soot that has been blowing out from the complex's ventilation systemI am a very clean person, and I believe in keeping my surroundings clean as well as leaving said surroundings in the same condition in which I found themThis is a smoking complex, my neighbor downstairs is a heavy, chain smokerThis smokes filters up to my apartment and has caused significant damage to the walls as well as my sinusesSo, I am to understand that Kings Properties allows smoking for their leaseholders, while having the expectation that their nonsmoking leaseholders foot the damage for this If anything it would behoove this company to change their smoking policy, especially if the intent is to seek damages from their nonsmoking tenantsSo I unequivocally refuse and reject their response And if I have to I will contact the media regarding this issue
Regards,
*** ***

Dear *** ***:
King Properties is writing this letter in reference to the above mentioned case*** *** first submitted a rental application at *** *** on January 23,The application was approved on January 28,Per the signed Application for
Rental, a legally binding contract, a reservation fee of $ was
Accepted no deposit was paidAs specified on the application, after hours, the reservation fee will be retained if the application is cancelledCancellations must be done in writingAs of today, no written cancellation has been receivedPlease note that a copy of the signed Application for *** ** ***, but some information has been omitted in order to preserve the applicant's privacyWhile we sympathize with *** *** situation, renovation projects are sometimes delayed due to unforeseen circumstancesAn exact modate cannot be given until the building has been cleared for occupancyWe do our best to accommodate modate requestsIf you should need any additional information, please contact me at*** ***

As explained to the resident, I personally performed the final inspection of this property and found many items still dirtyNone of the windows or blinds were cleaned and there was additional cleaning needed in the bathrooms and kitchenThere was also a need to mop all of the floorsI compared
the move out inspection to their move in inspection that they filled in and provided to us when they took occupancy of the propertyThe unit was clean when they moved inThe residents had pets so according to their lease they were responsible to have the carpets professionally cleaned and did not do soAs the property manager and not the property owner, we do not make the decisions regarding the deductions from the depositThis is done by the owner of the propertyWe informed the residents of this and they continue to ask us for their monies backKing Properties is not responsible for these deductions

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never had a fire in my apartment, and I would love for them to try and prove it.....because it is not trueThis is a very dishonest company to even accuse me of thisI contacted an inspector from Henrico County and he explained to me as well as to the rental office that they had two weeks to clean their dirty HVAC system However, they never touched the ventsThat is an outright lieMy insurance company is NOT and will NOT be liable for damages brought on from their HVAC system, nor will it be liable for damages for the nicotine that is coated on and running down my walls from the neighbor downstairs.I am prepared to consult an attorney if necessaryI have also enclosed pictures to the Revdex.com of the nicotine and soot that is all over my walls from the tenant downstairsI have also included pictures which will show NO damage to the stove area, kitchen, or wallsThe only damage noted is the soot that has been blowing out from the complex's ventilation systemI am a very clean person, and I believe in keeping my surroundings clean as well as leaving said surroundings in the same condition in which I found them.This is a smoking complex, my neighbor downstairs is a heavy, chain smokerThis smokes filters up to my apartment and has caused significant damage to the walls as well as my sinusesSo, I am to understand that Kings Properties allows smoking for their leaseholders, while having the expectation that their nonsmoking leaseholders foot the damage for this If anything it would behoove this company to change their smoking policy, especially if the intent is to seek damages from their nonsmoking tenants.So I unequivocally refuse and reject their response And if I have to I will contact the media regarding this issue
Regards,
*** ***

Dear Ms. [redacted]: King Properties, Inc. is writing this letter in reference to the above mentioned case. We apologize for the delay, as we did not receive the original correspondence. For the purpose of this dispute, we will only reference Mr. [redacted] although please note there is...

now another resident on the Lease Agreement. As per the Lease Clarification Mr. [redacted] initialed and signed at the time he moved in, no person who is not named in the lease or in the rental application shall occupy the apartment. After an incident occurred in the above referenced apartment it was brought to management's attention that there was an unauthorized occupant in the unit. We have no record of any documents being submitted to the leasing office requesting to add another leaseholder. Therefore a lease breach notification was sent. Mr. [redacted] stated that he clearly understands the company policy and has paid the appropriate fees. The proper paperwork for the additional leaseholder has been completed, and she has been added to the lease. If you should need any additional information, please contact me at [redacted]. Sincerely, ~ [redacted] Account Manager

Dear Ms. [redacted]: King Properties, Inc. is writing this letter in reference to the above mentioned case. We apologize for the delay, as we did not receive the original correspondence. It is important to King Properties that all resident concerns are addressed in a timely...

manner. According to our records all forms of correspondence to date have been responded to in a timely manner during normal office hours. We were notified that the noise issue was in the early hours of the morning, breaking the [redacted] [redacted] Noise Ordinance. We advised the resident that if any future noise issues occur after normal office hours to call the non-emergency police. Only [redacted] have the authority to quickly respond to violations of the County's ordinances. We have posted noise violation letters on the neighbor's door, the most recent being March 27, 2017. As of today, we have not received any other complaints from either resident. If you should need any additional information, please contact me at [redacted]. ~Jessica P[redacted] Account Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
On March 14, 2016 maintenance entered my apartment without prior notice. I did not submit a request for maintenance and according to my lease maintenance is not supposed to enter my unit without notification. I am in the process of packing and I had my belongings out in the open. If I had any idea that they would be entering my unit I would have made sure that I was there to let them in. The last maintenance request that I submitted was over six weeks ago, which was to remove the nicotine that is running down my walls due to my downstairs neighbor. I was told that I would have to take care of that myself. Therefore, I have no reason for contacting maintenance at this time. When I called the front office they said they would check into it and that she understood me being upset. She stated that they would find out what happened and call me back. It is now the 22nd of the month and I have yet to hear back as to why maintenance was in my unit.

King
Properties, Inc. is writing this letter in reference to the above mentioned case. As a
property management company, we have to verify multiple application details in
order to approve an application. Unfortunately, we were not able to verify the
employment of Ms. [redacted] so we had to deny her...

application.Since
Ms. [redacted] application was denied, we returned her reservation fee.If
you should need any additional information, please contact me at [redacted]Sincerely,Jessica
P[redacted]Account
ManagerThanks!

February 25, 2014
[redacted]
The Revdex.com 
[redacted]
Richmond, VA 23236
RE: Case #[redacted]
Dear [redacted]:
King Properties is writing this...

letter in reference to the above mentioned case.
The residents signed a twelve-month lease beginning March 30, 2013, and ending March 29, 2014.
[redacted] initialed Section 3 (h) of their signed Lease Agreement acknowledging their understanding that the agreement would be automatically renewed for six months under the same terms and provisions unless written notice was provided on or before sixty days prior to the stated date of termination. Written notice would have been accepted no later than January 29, 2014 to be considered timely.
Unfortunately, written notice was not submitted to the rental office until January 31, 2014. While we sympathize with the residents' situation, due to Fair Housing laws we must consistently apply the contract terms to every resident. The lease expiration date is September 29, 2014, and[redacted] will be responsible for rent through that date.
A copy of the Lease Agreement is [redacted] for your convenience. If you should need any additional information, please contact me at[redacted]
Sincerely,
[redacted]

Dear [redacted]:
King Properties is writing this letter in response to the above referenced case.
The [redacted] community is undergoing drastic improvements and renovations. More than sixty units have been completed with over thirty units currently in progress. **...

[redacted] apartment is slated for renovation to being in Spring 2014.
Per the resident's signed Lease Agreement Section 3 (h), the agreement is automatically renewed unless either party shall have given written notice on or before sixty (60) days prior to the stated date of termination. Notification that it would be necessary for him to vacate was sent to the resident more than sixty days prior to the end of the Lease to allow him ample opportunity to secure alternate housing.
There is no evidence of an unresolved water leak from the November 2013- January 2014.  The increase in utilities is attributable to his nature gas usage, which coincides with the increased heating demands throughout the property during this extremely cold winter. 
No issues with the hot water in the bathroom have been reported. Similarly, the technician's notes on the maintenance request dated February 26th for "no hot water in the kitchen" indicate that at the time the technician responded to the call, there was hot water in the kitchen. Therefore, no credit is warranted.
If you need additional information, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Support Manager

Dear Ms. [redacted]: King Properties, Inc. is writing this letter in reference to the above mentioned case. We apologize for the delay, as...

we did not receive the original correspondence. For the purpose of this dispute, we will only reference Mr. [redacted] although please note there is now another resident on the Lease Agreement. As per the Lease Clarification Mr. [redacted] initialed and signed at the time he moved in, no person who is not named in the lease or in the rental application shall occupy the apartment. After an incident occurred in the above referenced apartment it was brought to management's attention that there was an unauthorized occupant in the unit. We have no record of any documents being submitted to the leasing office requesting to add another leaseholder. Therefore a lease breach notification was sent. Mr. [redacted] stated that he clearly understands the company policy and has paid the appropriate fees. The proper paperwork for the additional leaseholder has been completed, and she has been added to the lease. If you should need any additional information, please contact me at [redacted]. Sincerely, ~ [redacted] Account Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Company did not do any form of verification. I get credit alerts and there was nothing from that time frame and inregards to my application. The company just kept the money without verifying anything. They will need to provide proof of when they requested verification about my information from their vendors that they use. 
Regards,
[redacted]

I am rejecting this response because: RESPONSE FROM TENANTS: There are three parts to our complaint: 1.that we had money deducted when the work was not necessary.  In fact, we had cleaned the bathrooms, carefully vacuumed the carpets, cleaned the kitchen appliances and window ledges and cleaned up the yard.  It was unnecessary to do this work again, yet King Properties insisted on doing so, literally at our expense; and  2. that, even if some of this work had been necessary, the amounts charged for the various tasks were excessive.   The total bill we were charged came to $544.  At $10 an hour, that could have paid for 54 hours of work.  At $20 an hour, it would have paid for 27 hours.  In fact, we calculate that the work done could not possibly have taken longer than 5 or 6 hours, so we paid for this work at a rate of around  $100 an hour.  This is clearly outrageous, and made us wonder if King Properties was getting some kind of kickback from the amount they – on paper – paid to the companies in question.  We very much doubt that they actually paid these amounts to the companies without getting something back. 3. that King Properties claims that it was the new owners, not they, who decided how much of our deposit should be retained.   This is clearly false.  Our contract was with King Properties, not with the eventual owners of the property.  We paid our deposit to King Properties and we expected our money to be returned by King Properties.  To suggest that the owners were in any way involved in that decision is deceptive and dishonest. We find these business practices to be unethical, and we are filing this complaint in the hope that it will prevent King Properties and others from treating other decent tenants in this despicable way and from damaging the good name of Davis.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good morning,         My name is [redacted] and I submitted a complaint in reference to the banging, loud music, and yelling along with cursing and name calling from my neighbor that lives underneath me at the [redacted] Apartment complex operating under King Property. This community contacted me two days ago explain yet another not was places on the door of this individual and he came in saying that I make noise in the mornings. I informed the apartment complex that this information is not true because I am not even at my apartment during the week. I have a cat that is at my apartment and that's it. Therefore this has not been taken care of at all. A note left on the door and a lie does not resolve the issue. I will move forward if it continues and call the police and the [redacted] county housing authority if this continues. I discourage anyone to live in this community. 
Regards,
[redacted]