King Properties, Inc.

Dear [redacted]:King Properties is writing this letter in referenced to the above
mentioned case. Please note the name we have on file is [redacted].It is important to King Properties that all maintenance
concerns are addressed in a timely manner.[redacted] apartment was inspected prior to her...

move-in date to
ensure that the unit met our high standards of quality and cleanliness. The walls
and ceilings were clean and freshly painted.On May 20, 2015 we received a letter from [redacted] bringing
our attention to the condition of her apartment, and alleging the filter at no
cost.To help alleviate her concerns regarding the HVAC system, we
thoroughly cleaned the air ducts, furnace and replaced the filter at no cost.On May 22, 2015, a restoration company inspected the
apartment and the HVAC system. The significant soot damage to the walls and
ceiling suggests fire damage and heavy candle use. The damage is significant
and not considered normal wear and tear.When [redacted] moved in, represented that she was obtaining
Renter’s Insurance. She has been advised of the need for her to file a claim
with her insurance company.If you should have any additional questions, please contact
me at [redacted].Sincerely,[redacted]

Revdex.com spoke with the business. After reviewing their service notes it appears the utility company notified the business of higher than normally usage. When the business receives this type of notice they will set up with the customer to go in to the home and do a leak check and fix the issues causing the higher usage. In this case the business was not able to enter the propriety due to an issue with the locks. After working with the tenant to get a correct key to the home, it appears the locks had been changed The business entered the home to check for a leak. The business had been in contact with the tenant to get the correct key and had notified the tenant of why that was taking place.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I AM NOT  SATISFIED WITH THIS RESPONSE . I WAS TOLD THEY COULD NOT VERIFY MY EMPLOYMENT THAT IS BOGUS I STILL HOLD THE CURRENT POSITION I HAVE BEEN THERE FOR 11YRS AND 6 MONTHS. WHAT THEY FAIL TO SAY IS THAT THEY COULD NOT VERIFY MY EMPLOYMENT WITH IN 50 MILES. APPARENTLY THEY HAVE A POLICY THAT THE COMMUTE MUST BE 50 MILES OR LESS. THIS RULE WAS NOT ON ANY APPLICATION NOR ON ANY INFORMATION I WAS GIVEN. I HAD A CONVERSATION WITH THE PERSON THAT HELPED ME AND TOLD HER I WOULD BE COMMUTING SHE DID NOT AT THAT TIME TELL ME ABOUT ANY COMMUTE POLICY IF I HAD KNOWN I WOULD NOT HAVE APPLIED AND WASTED **$. THESE PRACTICES OF NOT DISCLOSING RULES TO PROSPECTED TENANTS IS UNETHICAL . SHE EVEN LAUGHED AND TOLD ME SHE WOULDN'T COMMUTE I EVEN HAVE A WITNESS TO THIS CONVERSATION. I SHOULD NOT BE HELD LIABLE FOR A RULE THAT I WAS NOT TOLD ABOUT . IT ONLY MAKES ME WONDER WHO ELSE THESE PEOPLE HAVE RIPPED OFF. I KNOW I CAN'T BE THE ONLY PERSON THIS HAS HAPPENED TO. THEY NEED TO DISCLOSE ALL RULES ON OR DURING THE APPLICATION PROCESS. I DON'T APPRECIATE BEING  RIPPED OFF . THIS IS DISGRACEFUL AND IMMORAL AND UNETHICAL PRACTICES I DESERVE MY MONEY BACK ALL OF IT!!!!
Regards,
[redacted]

Dear [redacted]:King Properties is writing this letter in referenced to the above
mentioned case. Please note the name we have on file is [redacted].It is important to King Properties that all maintenance
concerns are addressed in a timely manner.[redacted] apartment was inspected prior...

to her move-in date to
ensure that the unit met our high standards of quality and cleanliness. The walls
and ceilings were clean and freshly painted.On May 20, 2015 we received a letter from [redacted] bringing
our attention to the condition of her apartment, and alleging the filter at no
cost.To help alleviate her concerns regarding the HVAC system, we
thoroughly cleaned the air ducts, furnace and replaced the filter at no cost.On May 22, 2015, a restoration company inspected the
apartment and the HVAC system. The significant soot damage to the walls and
ceiling suggests fire damage and heavy candle use. The damage is significant
and not considered normal wear and tear.When [redacted] moved in, represented that she was obtaining
Renter’s Insurance. She has been advised of the need for her to file a claim
with her insurance company.If you should have any additional questions, please contact
me at [redacted].Sincerely,[redacted]

Review: On 6/7/16 I went to Tuckernut Trail Apartments which are owned by King Properties to look at the apartments available. I was told that one would be ready 6/24/16 and I could complete an application and leave a reservation fee to hold it pending my approval. I filled my application out and was told by Grant the leasing agent that he would need my paystubs to process my application. I told him I would get it to him on Monday by email. On 6/7 I provided Grant with 2 money orders ($35.00 application fee and $125 reservation fee). Grant informed me that my application would not be processed until I provided him with all my paystubs because they can not process incomplete applications.

Grant gave me a follow up call on Monday or Tuesday of the following week and said he has not received my pay slips I then told grant that I was no longer interested and I would be coming to get my money orders sometime that week. He said ok and ensured me that some 1 bedroom apartments would come available late August. As life happened I was unable to go that week. I have made 2 attempt to pick up my money orders on Saturday and the offices were closed although they are supposed to be open per King Property and another day during the week before 5 and no one was there.

I made a call on 6/17/16 around 1 pm and I was told they were not going to be opened much longer due to them not having power so I told the female I spoke with that it wasn't a problem and I would try another time.

7/15/16 I go to the property to pick up both money orders and I was told that I was not going to get the $35 application fee back because they had processed my application. I asked how was that possible when you didn't have my income information? I did not get an answer. I use 3 credit monitoring tools and I have not had King Properties or any inquires as far as rental history.

Ashley form the Corporate office told me they don't not process incomplete applications. So why didn't they give me my money back?Desired Settlement: I would like the $35 back that was supposed to be for the application fee.

Business

Response:

King Properties is writing this letter in reference to the above mentioned case. On June 7, 2016 Ms. [redacted] entered a legally binding contract for an apartment unit at Tuckemuck Trail. Attached is a redacted copy of Ms. [redacted]' Application for Rental. The contract provides for a non-refundable fee of $35.00. Although Ms. [redacted] did not provide the necessary paperwork to complete the processing of the application, the fee is still non-refundable. Since Ms. [redacted] did not finalize her application, her reservation fee of$125.00 was refunded to her on July 15 , 2016. If you should need any additional information, please contact me at [redacted].

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Company did not do any form of verification. I get credit alerts and there was nothing from that time frame and inregards to my application. The company just kept the money without verifying anything. They will need to provide proof of when they requested verification about my information from their vendors that they use.

Regards,

Always something wrong... You are not allowed to view your property before moving in....so we walked into a nightmare

Incompetent from the bottom up. Very unprofessional staff and completely clueless. Don’t waste your money and time.
I'm not even a tenant and I am very dissatisfied. I recently applied to one of their properties. They supposedly found a judgment against me. I spent a day contacting King Properties trying to get more information on these judgements. First they gave me the wrong court system to call. The courts kept transferring me to different departments and each one couldn’t find anything. So I called King Properties again and demanded a copy of these so call judgements. I was so angry when I finally received the copies because after spending hours calling the courts and endless transfers, the copies showed that the judgment was filed through a different jurisdiction then what I was informed. On the second day I called to correct court system where they gave me contact information for the complex lawyer. After talking to the lawyer I found out that the judgements wasn’t on me after all. The person had the same name as me but the important numbers (SSN and DOB) wasn’t a match to me. Also I never even rented from that apartment complex. King Properties doesn’t know how to run a proper background. Apply at your own risk and money.
During those two very frustrating days the staff was very unhelpful. They couldn’t give me any information on my rejection when I was at the leasing office. Also the person working there was very unprofessional. The whole time I was there he was slamming his computer mouse and cursing. CURSING the whole time he was slamming the computer mouse. Who in the world considers it professional the curse in front of a customer repeatedly? That’s why when I did call the main office, I yelled and cursed them out.
I’m very paranoid about my credit and I know exactly what’s on there. They had me freaking out for TWO DAYS thinking I was getting sued when I wasn’t. I have no clue where they got there information from but they were SO WRONG. I'm never renting or recommending Kings Properties to anyone. Instead I’m warning people to stay away.

Review: I rented a property managed by King Properties for a year and a half. When I bought my home, I found a new renter for the property and handled everything myself. I had relocated from across the country quickly for a job and didn't manage to research the property manager until I was already having problems. They have a horrible track record, as noted in both of these websites:http://[redacted]http://www.[redacted]Because we knew of this track record, we were extra careful, hoping that because we're professional adults, perhaps they would treat us better than the college students on which they normally prey. I just received my security deposit with $742 deducted for cleaning, late payment of rent and repairs. I have documentation from the bank that the last rent check was sent and somehow returned to the bank by King. I have copies of correspondence with King about it. I have pictures that evidence that the house was left in good shape. There were repairs like replacing toilet seats (for one example) that were in perfect condition or re-caulking a sliding door that was never once opened. The repairs are arbitrary and not itemized so they can't be addressed in any meaningful way. I also have notarized testimony from witnesses who walked through the house with us once it was completely empty and very well cleaned. I also have a copy of what they told us after their first walk-through. We addressed every single thing they listed - even the things that were ludicrous - and yet we were still charged exorbitantly. My whole experience with this company was outrageously bad from beginning to end.Desired Settlement: full refund of $742

Business

Response:

This complaint was erroneous and had no basis in fact. We have documentation and pictures showing the condition of the property when it was vacated. That being said, we have already resolved this issue with the customer. We pride ourselves on being a reputable company who takes care of it's residents. We have been in Davis for over 30 years and have the highest ethical standards.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The complaint was absolutely legitimate and again, when I submitted the complaint, I also included various websites that log many many similar complaints from other people who did not realize they could turn to Revdex.com as a resource. There is no "documentation" other than the subjective writings of the daughter of the head of the company. She objected to our being present for her inspection, which is well within our rights. She withheld an exorbitant amount of money without itemizing the alleged expenses. The "bill" was arbitrary and obviously capricious. They refunded my money the day that I submitted this complaint. The truth is, this is their standard operating procedure. This is a college town with a healthy rental market and many clients are not savvy enough to know what recourse is available to them when these things happen. They rely on that and they're predatory and frankly, they're known for it. I just didn't know about them because I had just moved to town. They try to keep loads of money when clients move out and they can afford to refund the charge on the occasion that someone calls them out because so few people do (being mostly college kids.) It's unconscionable but yes, they did refund my money in full as soon as I took action. But they did so because the charge was inappropriate and they were finally called out.

Review: First I would like to say from the list above I could have chosen at least 10 of the options provided. Our issue starts on May 30th 2013. My fiancee [redacted] moved into [redacted] trail apartments. We were given a sheet check list for her to look over everything and note all damages done to the apartment. We turned back in a full page of issues we had with the apartment to [redacted] (leasing Agent). Upon the receipt of our issues with the apartment nothing was done. One of which was a leak under the sink (which was never fixed) as well as a broken light switch in the bathroom that shocked you when you turned it on and off. After nagging them for 2 months on the light switch they finally fixed it because I said if I get electrocuted we will file suit. Also there were black stains on the kitchen floor that would not come up with any cleaning product period. Which was noted and never fixed or replaced. So after 2 months I moved in with my cat. Having already paid a pet deposit and pet fee we talked to [redacted] about the cat and she said all we have to do is pay the extra 10 dollars a month but she would take care of it and king properties would send us a adjust rent contract. Welp after a once every 3 days asking [redacted] for the updated number she had nothing and no response or help. Then out of no where in October we get a 30 day notice of eviction unless we paid all these back rent costs and a pet fee and deposit for a unauthorized animal. So I called King properties and disputed the issue saying the cat was on my application [redacted] knew about it and she did nothing with it. After going back and forth for days we finally decided to end our term with King Properties. We talked to [redacted] in the front office and she provided us with 3 amounts to pay in order to break out lease. One amount was the month and half rent needed to terminate the lease. the second was the pet fees for the cat in the true term, not what were were accused of in the eviction notice. and the third was our final months rent. So I went and got checks and turned them into [redacted] and received receipts for all three. I asked while we were in the office if there was anything else needed and she said no we were all paid up. So we went about our business and got out of there. One our final day there we cleaned the placed spotless, better than when we received it. We went to the front office and turned in the keys and were told by [redacted] that our final water billed will be sent to the forwarding address. We asked when our security deposit will be returned and she said normally about 2 weeks. So we said great and left. Moved into our amazing new home and finally put this nightmare of a apartment experience behind us. Well after 30 days of our move out we still had no refund or anything from King properties. So we called and talked to the [redacted] at the time (name escapes me) she said she would talk to the account manager and get back to us. 5 days go by and we call again and are told the same thing. So I said we are supposed to get our stuff within 45 days of move out and they are coming close. She said your refund will be there with in 5 business days. So we said excellent! Well day 46 arrived... and we get a letter from King Properties. Upon reading it we see that we were not getting a refund and in fact are being charged more than the deposit was and needed to remit payment within 5 days or we would be sued and reported to the credit bureau. Well in the state of ** you need to be in default 30 days before it will be reported to the credit bureau. So that was false and 5 days to pay anything is unheard of. It is ridiculous. They know that the average working joe will not be able to do that so they pressure them and put a scare tactic out. Its very unethical and is harassing. So we made a phone call and talked to the office person and said we had major issues with the disputes listed on the sheet. She told us to write our a dispute and send it back in and they will review and get back to us. So we sat down with our move in sheet and went line by line disputing and we took fault for some of the cleaning charges as well as small holes in the wall. But they said the replaced a set of blinds which were not damaged, said the floor in the kitchen was stained (which was on our move in sheet) and we stole a broiler pan (which also was on the move in sheet we never received this item), and a charge for the final water bill that we payed to NWP water (the check has not been cashed) which we paid via the bill that was forwarded to our house, but in this charge letter we were now told that had to be paid to king properties not NWP. We were told by [redacted] at [redacted] to pay the bill we got at our new address. So we have a check out in limbo we have to pay a $40 cancellation fee on thanks to this. So we hand delivered this response 4 days after we received out initial bill. (Received bill on 2/14/2014 delivered response letter 2/19/2014) After a week with them having the letter we called to ask for an update. We were told that they were researching everything and they would send us a letter within 5 days. Well nothing. Then Today 3/19/2014 we finally received out response. Which was dated 3/11 2014 and was postmarked 3/17/2014. Inside the letter is said that King properties denies our dispute and we have till 3/21/2104 to pay the $74 dollars. Well first off 3 days notice to pay a bill or legal action will be taken is a joke. If I were to put a letter in the mail today it would not get there till the day its due and with their history and bad business practices im sure they would find a way to screw us. So I decided to call and talk to the [redacted] that was listed on the bottom of this response. I called once and talked to a [redacted] whom said she was very sorry about our issue and would have [redacted] call us as soon as possible. So about 30 minutes go by and I got a call from [redacted]. After explaining my situation to her for 20 minutes she says "you did not file a response for the original bill that was sent", I responded yes I did and I was reading the response to our response with her name on it. She then asked "what was the account again, I just got assigned this one I think". So I had to give her my details all over again and then she put me on hold. after being on hold for 5 minutes she comes back and says I found your file so whats your problem again. So I explained it yet again. this time she started firing back with things, saying the blinds we replaced, we had to pay and no matter what I said we owed king properties the $74 dollars but she can give me till the end of March to pay the money. I said agian the issues I was calling about and they were flat out ignored. She said they are standing by what they said. I brought up the $25 dollar charge for the blind replacement and she said that we did not not the bent slat on the bedroom balcony door blind on our move in sheet so they had to replace it. There was no damage to that slat. I asked for a picture of this damage if it was so severe that they felt it necessary to replace. She told me the only way they would give me a picture (which they take pictures of all damage) was with a subpena. Very very professional talk from someone in no position to talk legal action in this case. So I laughed and moved on to the missing broiler pan she said that we checked on the sheet that it was there, no no we didnt. We never received one. And did not know we were supposed to. She said your still paying for it. And basically called me a liar. And when I asked if she was calling me a liar she said, well the pan wasnt there. Are you kidding me??? Calling me a Liar out of nowhere. so after that I moved on to the 10 dollar charge for Novembers rent for the additional pet. We were told by [redacted] that we were moving in December and that November 10 dollar charge was included in the $180. SO no after [redacted] said we were aid in full they are now saying we owe them yet another $10. This is ridiculous. So I moved onto the next issue which was the water bill. [redacted] was now talking over me and not listening to a word I was saying. kept repeating herself and getting more and more rude with each second. So I dropped the water bill issue and said since the check had not be cashed we will pay that part fine. but they needed to pay our stop check fee since we were told the incorrect thing from one of their employees. and I got a chuckle out of her and she said thats not their problem but to call NWP to confirm they destroyed the check. So I asked about the cleaning and she said, they do that to all apartments and charge the tenants. I said the apartment was not clean when we got it and noted the stains and issues we had and she replied that "the extra stuff you write on the sheet at move in doesn't matter if you check the box on the move in sheet" SO the move in sheet asks you if there were issue and to explain on the back so we did and she is saying that if a box is checked on the front the notes additionally don't matter. Again im set back. I could not believe what I was hearing... so if you tell them there are issues it doesn't matter, if you dispute something you are called a liar and then they threaten you with legal actions and credit reporting. I feel as if me and my fiance were harassed with constant threatens of collections for accounts not in default and bad credit reporting. The communication and slanderous talk from the staff was abysmal. I feel discriminated against with the constant disregard they had for us as this issue continued to escalate. But they wanted this to escalate to legal proceedings and in the way they were talking its like thats the point of this... to get more money out of you in any way they could or sue you and get even more. I have never in my life delt with such a disorganized and unethical as well as slanderous and condescending company as I have with King Properties and [redacted] Apartments. After my issue today I have looked online and this seems to be common practice with this company. This needs to stop. I want my money back for the theft of the security deposit as well as the additional lies we were told in order to have to pay even more money to them.Desired Settlement: We want a refund of our security deposit and a refund of our $74 dollar payment. We were lied to constantly and ripped off. When we asked for assistance or a explanation we were told if we want more details we need to file suit against them.

Business

Response:

King Properties is writing this letter in reference to the above mentioned case. For the purpose of this dispute we will only reference Mr. Moore l though there was another resident on the lease agreement.

Residents who desire to add an approved pet to the Lease Agreement are subject to the applicable fees, deposits and rend as specified in the Pet Addendum. Therefore,? an additional per deposit and pet fee as well as additional monthly pet rent were due and payable once the resident's car began residing in the apartment.

All cleaning and replacement charges were assessed in accordance with the Standard Vacating Checklist. As evidenced by the [redacted] pictures, the oven, kitchen and bathroom required significant cleaning. In addition, one blind was badly damaged and had to be replaced.

In addition, the kitchen floor had sustained numerous additional scuffs, red and black stains and nicks that will warranty replacing the entire floor. However, the residents were only charged for the cleaning.

NWP Services is an independent utility billing service. Any questions regarding individual accounts and final payments are more effectively handled by NWP Customer Services representatives. However, it is their policy to destroy payments received after an account has been closed and the remaining balance is due and payable to Kings Properties.
It is important to Kings Properties that all maintenance requests are handled in a timely manner. However, we cannot address any maintenance concern that is not brought to our attention.
As of today, the disputed charges in the amount of $74.09 have been paid in full. The account is now considered closed.
Sincerely,

Review: We turned in a letter stating that we will not be renewing our lease. They claim it had to be received by January 29th giving them a 60 day notice. We turned it in on January 31st. From that time until our lease is up is 60 days. Counting January 31, Feb.1st thru Feb 29th and March 1st thru March 31st equals 60 days. They are automatically renewing our lease and requiring that we either sublease the apartment or pay them $1690.00. I tried to talk to the apartment [redacted] and the [redacted] office. I asked them to explain why a date of the 29th in the middle of a month would be right and why they don't count a total of 60 days that we gave them as asked. They seem to have a plan in place to trap people in their lease in order to keep the expensive deposits they require.Desired Settlement: We would like to be released from our lease and not hear that this has been done to other tenants as well. They need to make lease ending dates very clear, ending them at the end of the month like most rental properties.

Business

Response:

February 25, 2014

The Revdex.com

Richmond, VA 23236
RE: Case #[redacted]
Dear [redacted]:
King Properties is writing this letter in reference to the above mentioned case.
The residents signed a twelve-month lease beginning March 30, 2013, and ending March 29, 2014.
[redacted] initialed Section 3 (h) of their signed Lease Agreement acknowledging their understanding that the agreement would be automatically renewed for six months under the same terms and provisions unless written notice was provided on or before sixty days prior to the stated date of termination. Written notice would have been accepted no later than January 29, 2014 to be considered timely.
Unfortunately, written notice was not submitted to the rental office until January 31, 2014. While we sympathize with the residents' situation, due to Fair Housing laws we must consistently apply the contract terms to every resident. The lease expiration date is September 29, 2014, and[redacted] will be responsible for rent through that date.
A copy of the Lease Agreement is [redacted] for your convenience. If you should need any additional information, please contact me at[redacted]
Sincerely,

Review: In 2012 I noticed a water spot in my daughters bedroom ceiling. I called the rental office to advise them of the situation. They came out to patch up the ceiling but NEVER fixed the roof. When the spot started to return along w/ a new spot I called back. Again they patched up the water spots but NEVER fixed the roof. In Dec of 2013 these 2 spots started to leak water and a new spot started leaking that hadn't even been an issue before. I have been speaking w/ [redacted] via email since Dec 30, 2013 regarding the situation and I asked for half off the rent for January. She advised me that they have to research the issue before a decision can be made about the rent. It is now Jan 9, 2014 and I still have leaks in my home, the roof still hasn't been repaired, and I have yet to have a final answer from [redacted]. Because the roof wasn't repaired after my 1st call in 2012 Kings Property has allowed further damage to the dwelling of my home. [redacted] at no point has shown any type of empathy or sympathy for my families situation. My child now sleeps on an air mattress in another room b/c of these leaks. My family is paying rent for a 3 bedroom apartment when we only have use of 2 bedrooms. This situation has been grossly mishandled

by Kings Property and I hope no one else ever has to go thru the hell I am going thru to try to get the situation resolved!Desired Settlement: At this point b/c the situation has been mishandled and allowed to get worse I would like credit towards my rent for the next 6 months. I would also like to pay my rent to an escrow account until Kings Property can prove that the roof has actually been repaired. I am collecting information on how to do this properly so that legal action can not be taken against my family. More than anything I would like for my roof to FINALLY be repaired!!!!!!

Business

Response:

Dear [redacted]:

King Properties is writing this letter in reference to the above mentioned case. For the purpose of this dispute, we will only reference [redacted] although there is another resident on the lease agreement.

The resident file indicates that an active leak was not reported until November 26, 2013. The onsite maintenance technician determined that leak was due to an issue with the roof, and would have to be repaired by a more specialized contractor.

Once the initial roof repairs and paint re-texture had been completed, the property manager followed-up with the resident to confirm that the repairs had been completed to her satisfaction. At that time, [redacted] indicated that a leak was still present. Unfortunately, sometimes when one issue is resolved, another may appear.

Effective roof repairs must be completed in non-hazardous, dry conditions. Once the weather improved and the affected areas had dried out, a licensed contractor completed the necessary repairs. The remaining cosmetic repairs will begin today.

As a courtesy for any inconvenience this situation may have caused, a $[redacted] rent credit has been issued to the resident's account.

If you should need any additional information, please contact me at [redacted].

Sincerely,

Support Manager

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not except the offer. Kings Property states a leak was not reported until Nov 2013. This is correct but how many times did I report an issue w/ my ceiling prior to that? Does Kings Property think the ceiling was getting wet and stained magically?? Kings Property failed to fix the roof when I called orginally on 11/13/12. A copy of my work order from 3/14/13 states at the bottom "roof needs to be looked at later date". It was no secret the roof was in need of repairs. And based on the fact that leaks began, it was no secret the roof wasn't repaired! I truly believe had the roof been repaired in a reasonable amount of time the leaks could have been avoided. I also believe this complaint could have been avoided. I called to make the property manager aware everytime there was an issue and they continuosly came to fix my ceiling, not the roof. It wasn't until the ceiling started leaking did anyone FINALLY COME TO FIX THE ROOF! Do you drive a car w/ worn brakes until you run into something or someone. No, you replace your breaks at the first sign of wear and tear to prevent further damage. So at the first sign that there was an issue w/ the roof, something could have and should have been done. This is my second time living at [redacted] and this is the worst experience thus far! You can review the copies of work orders faxed over to determine how much time had lapsed in between my first report of ceiling damage to when the actual leaks started! At this time we are still requesting half off of our rent for the next 4 months. I am aware that roof repairs requires dry conditions to take place. Were there not any dry days from Nov 2012 until the repairs were actually completed?

Regards,

Business

Response:

Dear [redacted]:

King Properties is writing this letter in response to the above mentioned case.

Per the technicians notes on the Maintenance Request dated May 20, 2013, there was "no sign of a leak." Only cosmetic repairs (i.e touch-up paint) needed to be completed at that time. Once those repairs had been made, there were no other service requests regarding a leak in the ceiling until November 26, 2013.

It is important to King Properties that all maintenance concerns are addressed in a timely manner. However, we cannot address any maintenance concern unless it is brought to our attention. A maintenance technician was dispatched the same day the Maintenance Request was called in on November 26th and the necessary repairs were scheduled.

A rent adjustment in the amount of $[redacted] was previously credited to the resident's account. No further rent reduction is warranted at this time.

If you should need any additional information, please contact me [redacted].

Sincerely,

Consumer

Response:

Make no mistake this offer is NOT satisfactory to my family and I. Per the work orders that I was provided you were in my apartment on 5/20, 6/26, and 7/26 doing "cosmetic" work. Im sure you are having a good laugh at this b/c we all know that it doesn't take 90 days to complete cosmetic work. I will except this offer b/c I am tired of dealing w/ Kings Property at this point. Please note that I did not complain of a leak in my apartment until 11/26/13 however I was complaining about the stains in my ceiling which was the indicator that a leak was present somewhere. Kings Property was aware of the issue since 11/13/12 and failed to act. I would like to thank [redacted] from the rental office and the repair man [redacted] for being most helpful and empathetic in this entire situation. I certainly hope that I won't have any further ceiling or roof issues going forward. Thank you.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have been a resident of this community since 2004. I moved into a one bedroom loft in 2010 which has assigned parking in the particular area of the complex. Over the last 6 months (at least) I have constantly contacted the rental office AND the corporate office to complain about the parking. There are signs at the entrance of the street stating that towing is enforced (due to assigned parking.) However, this is not the case and this has never happened. I have to constantly fight for a parking spot and it has recently gotten worse with new tenants moving in. I was told that I have 1 spot to park in and guests must park in an area without assigned parking which I abide by the rules. However, there are tenants that have overnight guests who park in others spaces which throws off the parking and there are tenants who double park (and nothing is being done about that besides "tagging" the tenant which doesn't deter him from doing it because he still does so). The problem has gotten so bad to the point where I have to park on another street. I'm a single female who works late at night who has to now walk home in the dark because there isn't adequate lighting because management has no care or desire to remediate this issue. Becasue of this, this is creating a safety issue because I now have no resaonable expectation to be able to park near my building even though I was given paper work and signed paperwork stating that I must park in a certain parking spot. I shouldn't have to worry about not coming home at a certain time because I won't have somewhere to park. I'm at the point now where I'm ready to move out becasue management's lack of concern over an issue/policy that they developed. This situation has gotten way out of hand and it needs to be remidiated immediatley. If not, there could possibly be other tenants that may plan on not renewing their leases. because I'm not the first person who has been complaining about this issues.Desired Settlement: The parking policy should be enforced ASAP. If there is no longer "assigned" parking, then that needs to be communicated to the residents ASAP.

Business

Response:

Dear [redacted]:

Kings Properties is writing this letter in reference to the above mentioned case.

Certain parking areas require assigned parking in order to fairly distribute the parking spots between all residents in the court. Parking lots are monitored daily to identify any noncompliant or unauthorized vehicles, which are given notice that they must be removed from the designated area within 24 hours. The vehicle owners must be given appropriate time to remove them before they are towed.

[redacted] has appropriate outdoor lighting as specified by county regulations. Lighting fixtures are regularly checked to ensure they are in good working condition, and no service requests have been placed for the area on [redacted]. We cannot address a maintenance concern that is not brought to our attention.

If you should need any additional information, please contact me at [redacted].

Very truly,

Support Manager

Review: Around January 24, 2014, I toured and submitted my application to [redacted]I had originally been scheduled to move-in the end of March/beginning of April to [redacted]. I paid the administrative fee/deposit to hold the apartment and the application fee. At the end of February, [redacted] the leasing consultant calls me and tells me that because of the weather, my move-in date was now being pushed until the end of April. This was supposedly because the renovations could not get done. Well this affected me because my lease on my current apartment ended 3/30. Luckily, they had not rented my apartment and pushed my move-out date back a month. However this ment that I had to pay the month-to-month rate which went from $695 to $830, a huge difference. Well in the middle of march, I call to see when my new move-in date is. Now [redacted] tells me that it might get pushed back until May because the renovations are STILL not done.Well this is unexceptionable. First, they didn't compensate me for the inconvenience of pushing my date back and NOW they are telling me I might have to wait another month. However I cannot wait that long nor extend my lease another month (nor do I think I should after all this is not my fault) so I go and find another place. Well Today, April 7, I go on my lunch break to get my deposit. I had called [redacted] earler to tell her I was coming and she said she was waiting for an answer from Corporate. However she said Saturday she was going to ask them so I decided just to go up there. When I got there. [redacted] called the office and they told her at first that they wanted to wait another week to see if they would be on schedule. Let me back track and say the [redacted] told me a week prior that they would know at the end of last week(April 4) where they stood but I could't wait for that. Good think I didn't because here it is the next week and still no exact move-in date. Well I wasn't satisfied with that answer so she gave me the number to corporate and I talked to [redacted]. She told me that they won't give me back my money and in the application it says that I had 72 hours or special circumstances in order for me to get it back. I told her that I believe special circumstances are having me push my move-in date back A MONTH already and pay a higher rent because they weren't ready the first time! She said that was the decision from the [redacted] and she also said that they couldn't give exact move-in dates with renovations. This is crazy since I have worked in the apartment industry for 7 years and NEVER did we not give back a deposit OR not tell someone an exact move-in date. Bottom line is that this company should refund my money because the special circumstance were that THEY did not honor their first move-in date, pushed it back a month, and then were telling me they were going to push it back another month. How is this good customer service? I never yelled at either person, I just stood my ground firmly. This company has poor business practices and I am very very upset by this.Desired Settlement: I want my $150 back because pushing a move-in date out a month already is special circumstance as far as I can see it and they were even telling me that my move-in date might be moved again for May.

Business

Response:

Dear [redacted]:
King Properties is writing this letter in reference to the above mentioned case.
[redacted] first submitted a rental application at [redacted] on January 23,2014.
The application was approved on January 28,2014.
Per the signed Application for Rental, a legally binding contract, a reservation fee of $ 150.00 was
Accepted no deposit was paid. As specified on the application, after 72 hours, the reservation fee will be retained if the application is cancelled. Cancellations must be done in writing. As of today, no written cancellation has been received.
Please note that a copy of the signed Application for [redacted], but some information has been omitted in order to preserve the applicant's privacy. While we sympathize with [redacted] situation, renovation projects are sometimes delayed due to unforeseen circumstances. An exact move-in date cannot be given until the building has been cleared for occupancy. We do our best to accommodate move-in date requests.
If you should need any additional information, please contact me at[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,

Review: I am a long term tenant at Kings Points Apartments. A couple of years ago someone moved in the downstairs apartment, this person is a heavy smoker. There is smoke and nicotine stains literally running down my bedroom and bathroom walls, as well as the constant smell of smoke in the air.

I purchased at my own expense, two air purifiers, one for the master bedroom and one for the master bathroom and even though I run them constantly, they have not been able to alleviate the nicotine and soot from the bedroom or bathroom. The nicotine and smoke that I am inhaling every day in my apartment is causing me to have a stuffy head, tingling in my nostrils, and constant sneezing and headaches.

I have spoken with the rental office on numerous times and they have told me that there isn't anything that they can do to help me, and they have refused to send maintenance to my apartment to at least remove the nicotine and soot from my bedroom and bathroom walls. They advised me to wipe the walls down with magic eraser, at my own expense.

I have been accused by the corporate office of having an oven fire, as well as the overuse of scented candles. I do use scented candles on occasion to attempt to rid my apartment from the smoke smell, but I have never had an oven fire in my life. I feel as if they are trying to hold me accountable for the soot as well as the nicotine on the walls.

It is and should be the responsibility of Kings Point to alleviate this issue by having maintenance remove the soot, as well as the nicotine that is running down my bathroom and bedroom walls.Desired Settlement: To have maintenance remove the nicotine and soot that is running down my bedroom and bathroom walls. To also remove the black soot from my bedroom wall and closet doors.

Business

Response:

Dear [redacted]:King Properties is writing this letter in referenced to the above

mentioned case. Please note the name we have on file is [redacted].It is important to King Properties that all maintenance

concerns are addressed in a timely manner.[redacted] apartment was inspected prior to her move-in date to

ensure that the unit met our high standards of quality and cleanliness. The walls

and ceilings were clean and freshly painted.On May 20, 2015 we received a letter from [redacted] bringing

our attention to the condition of her apartment, and alleging the filter at no

cost.To help alleviate her concerns regarding the HVAC system, we

thoroughly cleaned the air ducts, furnace and replaced the filter at no cost.On May 22, 2015, a restoration company inspected the

apartment and the HVAC system. The significant soot damage to the walls and

ceiling suggests fire damage and heavy candle use. The damage is significant

and not considered normal wear and tear.When [redacted] moved in, represented that she was obtaining

Renter’s Insurance. She has been advised of the need for her to file a claim

with her insurance company.If you should have any additional questions, please contact

me at [redacted].Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have never had a fire in my apartment, and I would love for them to try and prove it.....because it is not true. This is a very dishonest company to even accuse me of this. I contacted an inspector from Henrico County and he explained to me as well as to the rental office that they had two weeks to clean their dirty HVAC system. However, they never touched the vents. That is an outright lie. My insurance company is NOT and will NOT be liable for damages brought on from their HVAC system, nor will it be liable for damages for the nicotine that is coated on and running down my walls from the neighbor downstairs.

Review: I have filed previous complaints with the Revdex.com of Va. I'm filing now because I informed King Properties that if my water problem was not corrected by February 28, 2014 that March's rent will be sent to Henrico County and placed in escrow. This letter was dated 1/27/2014. A letter dated February 7, 2014 was mailed to me advising me that my lease would not be renewed. In the letter it stated I was to be out of property by April 11, 2014. No word about fixing the water problem just get out. I feel this is just a retaliatory eviction. The water problem has been going on since August 2013 and I feel I have been more than patient with King. Also there was a water leak that I reported in November 2013 that was not fixed until January 2014. My water/sewer bill was inflated due to this and King refused to do anything about this either.Desired Settlement: I would like all excessive water/sewer charges refunded. March and Aprils rent waived due to the 7 months of water issues. There have been numerous weeks when I wasn't able to take a shower due to the severe fluctuations in water temperature. Marches rent is $685.00 Aprils rent is $247.50 plus overages on water/sewer charges of $35.29 for a total of $967.79 All of my fees have been paid on time and only water/sewer being late one time due to waiting on King Properties to notify if paying excess.

Business

Response:

Dear [redacted]:

King Properties is writing this letter in response to the above referenced case.

The [redacted] community is undergoing drastic improvements and renovations. More than sixty units have been completed with over thirty units currently in progress. [redacted] apartment is slated for renovation to being in Spring 2014.

Per the resident's signed Lease Agreement Section 3 (h), the agreement is automatically renewed unless either party shall have given written notice on or before sixty (60) days prior to the stated date of termination. Notification that it would be necessary for him to vacate was sent to the resident more than sixty days prior to the end of the Lease to allow him ample opportunity to secure alternate housing.

There is no evidence of an unresolved water leak from the November 2013- January 2014. The increase in utilities is attributable to his nature gas usage, which coincides with the increased heating demands throughout the property during this extremely cold winter.

No issues with the hot water in the bathroom have been reported. Similarly, the technician's notes on the maintenance request dated February 26th for "no hot water in the kitchen" indicate that at the time the technician responded to the call, there was hot water in the kitchen. Therefore, no credit is warranted.

If you need additional information, please feel free to contact me at [redacted].

Sincerely,

Support Manager

Review: I signed my lease in January 2014 and when my wife moved into the apartment in March 2014, I submitted the paper work to the onsite manager to add my wife to the lease (I've copies of the documents that I submitted). Apparently the manager who is on site at Tuckernuck trail apartments didn't do anything about my wife's application and after 1 Yr. I got a letter from the management saying that I need to pay $300 for breaching the lease by having someone in my apartment who is not on the lease.

When I clearly submitted the paperwork as soon as I moved in, the management is saying that they have no proof of me submitting the papers to add my wife to the lease. I've all the copies of the application and other documents that I submitted. But the onsite manager didn't run the application and she never added my wife to the lease. After 1 Yr. management is charging me $300 as I've someone in my apartment who is not on the lease.

This is not just my case, there have been numerous cases similar to mine. (You can see the reviews on google and also complaints on Revdex.com). The management simply ignored the paperwork that I submitted a year ago and and they are threatening me by saying that they will take me to court if I don't pay the $300 amount.

My wife always collected the packages and complained about the issues that we had in our apartment, but the management never questioned us about my wife not being on the lease. They waited whole year so that they can charge me the maximum $300 (by law they can charge me max. up to12 months - $25 each month).

I tried to contact the management but they are rude and threatening. All they say is that they don't have a proof of me submitting my wife's application to add my wife to the lease. I clearly sent them the photocopies which are dated a year ago, but they are still not considering my case. The on-site manager never ran my wife's application and a year later they are charging me $300 for the mistake that they did.

Pls helpDesired Settlement: I would like the management to refund me the $300, as I submitted my wife's application as soon as I moved in. The onsite property manager made the mistake by not running the application, but I'm held responsible for management mistake.

Business

Response:

Dear Ms. [redacted]: King Properties, Inc. is writing this letter in reference to the above mentioned case. We apologize for the delay, as we did not receive the original correspondence. For the purpose of this dispute, we will only reference Mr. [redacted] although please note there is now another resident on the Lease Agreement. As per the Lease Clarification Mr. [redacted] initialed and signed at the time he moved in, no person who is not named in the lease or in the rental application shall occupy the apartment. After an incident occurred in the above referenced apartment it was brought to management's attention that there was an unauthorized occupant in the unit. We have no record of any documents being submitted to the leasing office requesting to add another leaseholder. Therefore a lease breach notification was sent. Mr. [redacted] stated that he clearly understands the company policy and has paid the appropriate fees. The proper paperwork for the additional leaseholder has been completed, and she has been added to the lease. If you should need any additional information, please contact me at [redacted]. Sincerely, ~ [redacted] Account Manager

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I contacted the leasing office about someone being in my apartment without permission (and I had proof). The [redacted] denied it and I later contacted the corporate office who also denied that anyone was in my apartment. I asked that my lock be changed just to be safe but the complex was not willing to change my lock "free of charge". As a result of the rude and unprofessional manner in which I was treated I had to have the police come to my apartment and file a police report and I had to changed my lock myself. When I requested the owner's contact information I was denied and I after I requested to have our conversation documented and a copy sent to me I was asked to provide my complaints in writing. I provided the corporate office with my request in writing and included dates and details regarding other incidents in hopes that they would apologize for there insensitivity and resolve this situation in a more professional manner since I have been a good tenant for over 5 years. Now that the corporate office has received my letter informing them that I took their suggestion and changed the lock myself, I am being told that I have to provide the complex with a copy of my key (which defeats the purpose of me changing the lock myself) but I refuse until they can ensure me that no one will be in my apartment without my permission.Desired Settlement: If I must provide a key for "emergency" reasons than I want to be reimbursed for the lock I purchased. I don't anyone to have key to my apartment but the property manger and the key should be used for emergencies ONLY. I do not want maintenance in my apartment at any time unless I or MY "emergency key holder" lets them into my apartment.

Business

Response:

The Revdex.com 720 Moorefield Park Drive, Suite 300 Richmond, VA 23236

RE: Case #[redacted] -King Properties, Inc.

Dear [redacted]

King Properties is writing this letter in reference to the above mentioned case in reference to [redacted].

Please be advised that [redacted] signed a lease with King Properties which clearly states [n Section 2, paragraph (0) that "While you are permitted to install locks, fire protection and burglary devices, said installation must not cause permanent damage to any part of the premises, a duplicate of all keys along with instructions on how to operate all devices must to given to Lessor. Upon termination of occupancy, Lessee upon request of Lessor must remove all such devices and repair all damage caused thereby."

As per standard procedure, [redacted] is required to provide King Properties, Inc. with a key to her apartment in case of an emergency.

If you should need any additional information, please contact me at [redacted].

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted]4, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My message sent to me on this evening did not include the company's response. I also received a direct letter from the company on toady but I am uncertain about whether their direct letter to me is the same response that they provided to you all. However; I am not satisfied with the response they provided to me in writing as they misquoted the leasing contract regarding my apartment in their response (which I am more than willing to fax a copy to you) and they did not mentioned reimbursement for the lock I purchased or what they could do to ensure me that NO ONE would be in my apartment at anytime without myself or the emergency key holder being present.

Regards,

Business

Response:

[redacted]

The Revdex.com 720 Moorefield Park Drive, Suite 300 Richmond, VA 23236

RE: Case #[redacted] -King Properties, Inc.

Dear [redacted]:

King Properties is writing this letter in reference to the above mentioned case in reference to **

[redacted] made the choice to change her locks at her own expense. While [redacted] is currently in breach of the lease agreement, we are affording [redacted] a reasonable amount of time to provide a duplicate key to the Lessor in accordance with her lease agreement.

As with all 0f our residents, management, it’s agents and/or assigns will only access her apartment as provided in the Lease Agreement and under Virginia law.

If you should need any additional information, please contact me [redacted]

Sincerely,

cc: [redacted]