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Kingdom Transportation, Inc.

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Kingdom Transportation, Inc. Reviews (33)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:this is wonderful except for the fact that I closed that *** card the minute I realized that they were hackers...glad to get the back tho...would love to get the other 100...they messed me up so badly...had to change all of my accounts...and I get direct deposits so that I can exist...and now im not sure if I will get them on time....I thank you for your help....I wish they could be stopped...they must be becoming rich with doing this to people...and I am disabled and 65...so it does make it a little worse :( thank you again stephanie.....*** *** ** ***
Regards,
*** ***

Dear ***We regret the inconvenienceWe have audited the transaction and found that you filled a dispute instead accepting the checkWe won the dispute and the money has been credited in our account as we have provided all the evidence of our legitimacy.You should have called us instead filling a dispute with the bank we have refund policy wherein in case our customer is not satisfied with the services we provide refundAny scam company would not do that we care for our customer and we have shown that in the past by sending check to you however you denied.Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers.For any further queries, feel free to contact usWe'll be happy to assist you.Have a nice day!!

Complaint: ***
I am rejecting this response because:I received your email on me not responding to my complaint. If you see their response to my complaint, they acknowledged there was a problem and they were going to send a refund of $400.00. They asked me to review my home address to make sure it was correct. I replied that the information was correct. I began going through my records and discovered they had double billed me AVG Antivirus. They invoiced me on 03-31-for $to install AVG Antivirus software for a time period of years on their invoice no***. Then on 12-19-they billed me $for Two Year AVG Antivirus on their invoice # *** My computer crashed last week and I contacted them on Wednesday 11-08-to have them reload my computer with the items that I had purchased from them. I was informed that AVG is no longer available but they would substitute Avast in it's place. I was working with a technician named MarkI expressed my displeasure but accepted his answer. I talked to him about my double billing and he said the billing team was gone for the day but he would have them contact me the next morning at am. At am Mark called as a follow up. I told him that I had not heard from them and he assured me he would follow up to find out why not. I never heard from by phone or email. I called the billing team Friday to discuss my issues with them . I spoke with David and he said his branch manager would have to decide how to handle it. He told me that what I had purchased was an extension to my first contract so my coverage was now for years. I told him nothing on their invoices reflected that to be the be the solution. I informed him I wanted a refund because I did want to pay for something that does not exist anymore. He assured me I would hear from his branch manager on Monday morningi asked him if he was going to be liar Monday morning like everyone else I had dealt with and he assured me he was a man of honor. He lied because they still have not contacted me. I want my $refund and my $refund. I am not being selfish but I want to be treated what is just. Once again I wish you would pull their business license
Regards,
*** ***

Dear *** ***, We regret the inconvenienceWe have audited the transaction and found that the information provided by the representative was not correctWe have taken appropriate action as per our compliance policy and that agent is not with us anymoreWe understand the kind of inconvenience
you had been thoughtWe have also processed a complete refund of $as per the resolution expected from usYour service are intact and still got support from usBelow are the transaction details - Authorization Amount: USD (200.00) Submit Date/Time: 04/11/3:07:PM EDT Reference Transaction ID: *** Transaction Type: RefundWe do appreciate you business and patienceYou can always contact on our Toll Free Number # *** in case you have any billing or service related issuesThanks!!

Dear *** *** * ***We regret the inconvenienceWe have audited the transaction and found that the information provided by the representative was not correctWe have taken appropriate action as per our compliance policy and that agent is not with us anymore.We have also processed a
complete refund of $as per the resolution expected from usWe are sending a check on the below mentioned mailing address - *** *** *** *** ** *** ***Please confirm if the billing address is correct, Also our billing team will try to reach you on the contact number provided at the time of registration

Dear *** *** ** ***We regret the inconvenienceWe have audited the transaction and found that you requested for refund wherein we issued a check to your address and you received the same, however later you informed that you have filled a dispute with your bank and you don't need the
check you will wait for the settlement to be done from your bankAs per our telephonic conversation you denied refund with check and you wanted to go with dispute.We'll request you to kindly wait for your bank decision as we have already requested your dispute request under code C- "Goods/Services Not Received/Partially Received" on 27th Oct-17.We tried to resolve you issue was per your satisfaction however you wanted to research on other optionsIf we were a scam organization we would not have issued a check for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:
I paid $on 03-31-and $on 12-19-2016. I think they should refund the last payment not the first. The refund should be for $
Regards,
*** ***

Hi, response from customer is attachedrefund done and case settled.Thanks,,Kumud

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]  [redacted]
We regret for the inconvenience cause. We have investigated the transaction and found we as TEKPC Solution has not tried to contact you. The contact number and other details provided by you doesn't match with our records. Whenever we try to contact our customer...

you'll see this [redacted] on you caller id not just any other number. Still, We are taking appropriate actions and we are investigating this from our end.As per request we are processing complete refund of $219.98 as per the resolution expected from us. We were trying to contact you on the below mentioned contact number to confirm the billing address and few other details so that we can send a check to your home address, however we reached voice mail. Would request you please call us on # [redacted] or Write us at [redacted] so that we can complete the refund.Name on Account - [redacted]Contact Number # ([redacted]Amount Paid # $219.98Please contact us so that we can complete the resolutions expected as we want to complete this without any hassle.

Hello, Customer is vary happy with services. you can check with customer.Thanks..Varun

Dear [redacted]   We regret the inconvenience. We have taken appropriate action as per our compliance policy also we are pleased with the feedback provided. We'll keep a track on such instances to avoid such mistakes in future.   We have already processed the refund of $100 from our however as per your comments the card is blocked so we have to speak to our bank regarding the same, We are really sorry for the delay however we'll try to close the with 3-5 working days.   A check for the other amount has already been dispatched from our end and you'll get the same delivered at your billing address.

Dear [redacted]We regret the inconvenience. We have audited the transaction and found that the representative was not a able to resolve the issue reported and he failed to take the precautions required to save your data. We have taken appropriate action as per our compliance policy and...

that agent is not with us anymore. Due to the in appropriate conduct.We'll process a partial refund of $400.00 as per the resolution expected from us. We'll be sending a check at your registered address as the transaction is too old and we are unable to process the refund direct in your card.Please confirm if the below mentioned address is correct so that we can proceed with the refund.513 Pompano St, Hitchcock, TX 77563, USAAlso would like to inform you that we are keeping your services intact there would not be any changes in your services you still have our support and you can call us for any issue you face on any of your devices.

Dear [redacted] [redacted]We regret the inconvenience. We have audited the transaction and found that the information provided by the representative was not correct. We have taken appropriate action as per our compliance policy and that agent is not with us anymore.We have also processed a...

complete refund of $299.99 as per the resolution expected from us. Below are the transaction details - Authorization Amount:USD (299.99)Submit Date/Time:16-Oct-2017 15:39:42 PDT Reference Transaction ID: [redacted] Transaction Type:Refund

Dear [redacted]  [redacted]We regret the inconvenience cause. We have audited the transaction and found that the information provided by the representative was not appropriate. We have taken appropriate corrective action as per our compliance policy and that agent is not with us anymore.We have...

also processed a complete refund of $359.98 as per the resolution expected from us. Below are the transaction details - Authorization Amount:USD ($359.98)Submit Date/Time:02/27/2018 11:30:08 AM CST Reference Transaction ID: [redacted] Transaction Type:Refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]We regret the inconvenience. We have audited the transaction and found that the information provided by the representative was not correct. We have taken appropriate action as per our compliance policy and tat agent is not with us anymore.We have also processed a complete...

refund of $279.98 as per the resolution expected from us. Below are the transaction details - Authorization Amount:USD (279.98)Submit Date/Time:27-Sep-2017 08:03:07 PDTReference Transaction ID:[redacted]Transaction Type:Refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 4701 New Bern Ave Ste 102, Raleigh, North Carolina, United States, 27610-1548

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