Kingdom Transportation, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have been talking to Nancy, for the most part, at Tek pc solutions . She and he associates are trying very hard to close my complaint. I told them NO. Yesterday after speaking with Nancy at length I was assured my system would be up and running. That was around noon time. Then, at 1:17pm I note a call on my phone from the Baton Rouge # [redacted] Initially, weeks ago the people duped me and said they were with Tek pc solutions. Coincidentally (or not) I did have trouble with my system. Anyway they did not help si I contacted tek pc solutions and after some lengthy discussion, Nancy told me it was a scam(exactly how she knew that I don't know)...That was the basis of my complaint-no computer serveice and harassing phone calls from Baton Rouge. My sytem SEEMS to be Ok for now, but I insisted I would not close my complaint with the Revdex.com until they could send me assurances, in writing, that the unwanted phone call will cease once and for all. Nancy agin, said the management was working on the problem and .they will let me know when the problem is resolved. I did not want a refund, at this point, because .what I have is good until .10-22-18.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: RESPONSE TO TEK PC SOLUTIONSNot sure if attachment was received.Yes, Tek PC Solutions did send me a check, a full reimbursement for $500.  The rest of their statement is untrue.  The charge was is dispute.  A few days prior to receiving the $500 refund, I called [redacted] and was told that the dispute had been resolved and that my account was credited.  At the time I did not realize that the [redacted] representative was incorrect.  When I received the $500 check in the mail, I immediately called Tek PC Solutions and spoke to Nancy.  I told her the check was sent in error.  I told her, “You would be paying double.”  I told her my account was credited.  She said, “If there is any change, we will issue you another check; we will stop payment of this check.”  Her supervisor, Dave, thanked me for my integrity.  After the fact, I viewed my account and was dismayed to see that I had now been charged twice.  Called [redacted] representative; he concurred; there were now two charges for $500.  I called Nancy back.  She said to speak with [redacted].  I said will you issue me another check?  She did not answer the question.  “Speak with [redacted]” was her response.  It is simply not logical if I had a check in hand that I would continue the dispute the charge.  I would never continue the dispute.  I never said I wanted to do further research.  What research?    I would deposit the check and when the check cleared, cancel the dispute.  I did not feel that it would be ethical to take the money, since it was my belief that my account was credited.  If you review my complaint statement and view the video, you will conclude that this is a scam operation and they continue to thrive and profit off Americans.   
Regards,
[redacted]

Dear [redacted]
* We apologize for the trouble caused. We will investigate the transaction and take appropriate action against the person who is responsible for providing any incorrect information.   We have already refunded the entire amount you paid to us and below are the transaction...

details – Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (250.97) Customer Name: [redacted]   The amount will be reflected in your card within 5 business days.

Dear [redacted]We regret the inconvenience. We have audited the transaction and found that the information provided by the representative was not correct. We have taken appropriate action as per our compliance policy.We are processing your both refund requests and refund you $400 + $150 as per the request made. We'll be sending a check at your registered address as the transaction is too old and we are unable to process the refund direct in your card. Also would like to inform you that we are keeping your services intact there would not be any changes in your services you still have our support and you can call us for any issue you face on any of your devices.

Dear [redacted]We regret the inconvenience caused to you and we offer our sincere apologies for the same. We are investigating the issue and will take appropriate action against the person who misinformed you about our services and products.We have processed a full refund of $400.00...

($349.97+$50.00) and the amount will be reflected in your card in 3-5 business days. The transaction IDs are [redacted] (for $349.97) & [redacted] (for %50.00). We request you to keep the printer we have sent you as a goodwill gesture from our company. We are a legitimate Computer Consultant company and believe in doing fair business.

Dear [redacted]We regret the inconvenience. We have audited the transaction and found that the information provided by the representative was not correct. We have taken appropriate action as per our compliance policy and that agent is not with us anymore.We have also processed a...

complete refund of $706.29 as per the resolution expected from us. Below are the transaction details - Authorization Amount:USD ($706.29)Submit Date/Time:13-Oct-2017 15:39:17 PDT Reference Transaction ID: [redacted]ransaction Type:Refund

[redacted] called in for [redacted] support on 18/6/2017. We asked to get connected his computer remotely (Remote tool : )to get the problem diagnosed for which [redacted] authorised us. After diagnosing the problem we found that there was some connectivity issues in his [redacted] Software regarding...

program files which had been corrupted due to various reasons. We offered optimisation services on his computer and for the future protection we also offered him the subscription of [redacted] Internet Security for which he agreed. During the whole process we never hide our identity as we told him that we are TEKPCSOLUTIONS, third party independent technical support provider.He also had word with different third party organisations before calling us which were trying to charge him approximately $500 for the same problem and we fixed the problem in $220 approximately.During Conversation he told us that some other guy shown him the infection named CSRSS.exe, which we clearly explained him, is a legit WINDOWS operating System Process File. We tried to explain each and every thing in a detailed manner and upto his satisfactory level.We also installed [redacted] Internet Security License on his computer as a protection.For resolve this issue. 1. we are sending cheque  by USPS : $4052. we are sending Notarised Statement also by same mail3. Purchase price was 219.98 and we are refunding $405 so $185.02 is added in refunded amount4. We will never call / contact [redacted]we will update the tracking number of usps by today evening or tomorrow morning.

We are sorry for the inconvenience caused. The information provided by you helped us to investigate the issue.The amount paid by the customer through eCheck Service was already cancelled by the customer and we have processed a full refund of the amount paid through credit card.Other details are...

mentioned in the attached document.

Complaint: [redacted]
I am rejecting this response because: I have not received what they wrote to Revdex.com that they would be sending.  If and when I received the check and cashed, the letter was worded satisfactory, and the letter was signed by appropriate officer of the company, I would respond with further comments.  
Regards,
[redacted]

Dear [redacted]
* We regret the inconvenience. We have audited the transaction and found that the information provided by the representative was not correct. We have taken appropriate action as per our compliance policy and that agent is not with us anymore.   We'll be...

processing complete refund of $599.99 as per the resolution expected from us. We'll be sending a check on the below mentioned billing address registered with us.   [redacted]

Dear [redacted]We regret the inconvenience caused and apologize for the same. We have processed a full refund for you and the amount will be credited in 5-7 working days in your credit card. Below is the transaction summary.Transaction ID: [redacted]Payment Method: [redacted]Amount: USD...

(399.99)Customer Name: J[redacted] Thanks & Regards,Customer Service TeamTek PC Solutions

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]