Kings County Chrysler Dodge Jeep Ram

Originally took car in due to temperature gauge fluctuating from 1/to 3/at the end of August Charged $for coolant change Car still has issue, so I bring it in the second time in SeptemberAfter a week of my car being there and trying to reach my adviser Derrick, I find out he is no longer there and no longer my contact point for the shopSo I set up an appointment with the secretary for the following week to see the car technicians for a test driveThe Monday before my appointment, the fire happens and my car gets stuck in the Kings Plaza Brooklyn parking garage that the Brooklyn Chrysler Jeep repair shop holds its cars for MONTHS due to arson fire (I find out later that they shouldn't be able to leave cars there) Finally talk to the car technicians after more confusion on how do I get my car repaired and they say the car is drivable even with the temp gauge fluctuating from 1/to 3/This diagnosis was made by them BEFORE the KINGS PLAZA fireI take the

Hello, I’m contacting you because I have tried my best to negotiate with Brooklyn Chrysler Jeep Dodge Ram ( [redacted] ***; ###-###-####), to no avail I feel that as a woman, I was taken advantage of by unscrupulous auto salesmen! On 1018, I went to the dealership and spoke with Sales Consultant Ricky T*** I told him that I wanted to pay no more than $25K for a Jeep Compass Limited, with the expectation of a final price of approximately $28K There was a problem unlocking my credit, so we weren’t able to complete the sale $25K was my understanding when I left I returned to the dealership on 1018, again, with the understanding that I would be paying $25K for the Jeep Compass Limited When I was shown the paperwork, I inquired about why I kept seeing MSRP $37,(Sticker MSRP was ), and was told that I was given incentives to bring the price down I wasn’t comfortable with the difference between what I was told, and wh

I arrived at the dealership on July 21st truly interested in purchasing a car I saw advertised onlineI was under the impression that I would be dealing with the rep I made the appointment with only to be past over to a rude male chauvinist This man said the price for the car was 3k more then advertisedThen he pushed me to commit to numbers without having even seen the car yet When I was finally frustrated and ready to walk out he was trying to keep the copy of my ID and personal papers Later that day and the next I emailed the original rep and the manager Nick to share my disappointment No one bothered to reply they keep emailing and texting me about my interest in the car I am writing this purely to warn others and save them a headache

Here is how this despicable transaction has played out: July 30th 2017: Request to purchase vehicle August 24th 2017: I have been trying for weeks to buy a car from this place and no one will return my calls or emails, no one will give me a straight answer and I keep being fed the classic dealership lines as if I'm stupidI have had cash in hand, waiting to pay for the car, and they will not respond to meI ask simple questions and it takes a week to return my call or answer my emailAlso, if you get a price from an employee, make sure you get it in writing because I was quoted one price and it is now not being honored because I don't have it in writingI was also quoted $from this place to ship a compact vehicle from NY to NCI'm an extremely patient person, but this is out of handTake your business elsewhere if you value your time November 6th 2017: And the saga continuesFolks, please steer clear of this placeI cannot even express to you how awful this has beenThe vehicle was delivered to me and didn't start - they sold it to me with a completely inoperable battery and a failing alternatorI then spent another $on rental vehicles because I couldn't drive the one I had just purchased (which I have them stating in writing as having no mechanical issues whatsoever)So I continue to call and try to get someone to help meAfter making me feel like they're doing me favors, they tell me they will pay to replace the batterySo I have the battery replaced and I am STILL waiting to be reimbursedI have texted the manager more than times about this, and he responds telling me to be niceI cannot believe the way I am being treated by this companyIt is absolutely unbelievableYou don't think that people so disrespectful and deceitful actually exist until you come to this establishment and try to purchase a vehicleIt has been a whopping TWO MONTHS and I still have not been reimbursed for the vehicle battery that they lied about

Vehicle had several issues that was addressed to dealer during the purchase of the vehicleThe dealer agreed to fix the issues that agreed upon to fixThey said vehicle would be ready one week laterOne week later they delivered the vehicle without any work being done to the vehicleThe vehicle was taken back to the dealership because the dealership failed to live up to its agreementThey said it would be fixed within one week when it was dropped off againIt's been one month later and they still have the carIt's been a game of hide and seek with this dealershipNo updates from themAlso, it's a chase of me having to get into contact with the service advisor

I financed my jeep grand Cherokee limited with Brooklyn Jeep from a lease contract on 5/*/with TD Auto finance I was continually getting lease payment notice from Chrysler Capital,I notify Chrysler Capital and the dealership of the finance ( Eric S [redacted] , finance mgr) he assured me that Chrysler Capital has received the payoff check on the vechileOn the August, ** after my daughter wedding my vechile was wrongly repossedRuining my credit

Originally took car in due to temperature gauge fluctuating from 1/to 3/at the end of August Charged $for coolant change
Car still has issue, so I bring it in the second time in SeptemberAfter a week of my car being there and trying to reach my adviser Derrick, I find out he is no longer there and no longer my contact point for the shopSo I set up an appointment with the secretary for the following week to see the car technicians for a test driveThe Monday before my appointment, the fire happens and my car gets stuck in the Kings Plaza Brooklyn parking garage that the Brooklyn Chrysler Jeep repair shop holds its cars for MONTHS due to arson fire (I find out later that they shouldn't be able to leave cars there)
Finally talk to the car technicians after more confusion on how do I get my car repaired and they say the car is drivable even with the temp gauge fluctuating from 1/to 3/This diagnosis was made by them BEFORE the KINGS PLAZA fireI take the

My dodge dakota is currently at the dealer shipThey had my truck since 11/*/The job they were supposed to perform was a hour jobReplacing a valve spring and seal.They refused to give me proper work orders & diagnostic informationI the truck was driveable now it's notWarranty paid for the jobI paid for new spark plugsThey said they sent warranty an estimated billI ask them to fax me over a copyAfter weeks they did the bill was for They never sent the bill to pro engine warrantyI fax the a copy of the billI new that bill was way to much for a 3hour jobThey tried to have me pay the billWarranty wouldn't pay that bill for a 3hour jobPro engine built the motor they know how long that job takesWarranty talked to the dealership & paid The service manager Kenny & the service advisor Cesar L***They started telling me all kinds of things was wrong with my dodge dakota.The issues they were saying my truck has were co

Vehicle had several issues that was addressed to dealer during the purchase of the vehicleThe dealer agreed to fix the issues that agreed upon to fixThey said vehicle would be ready one week laterOne week later they delivered the vehicle without any work being done to the vehicleThe vehicle was taken back to the dealership because the dealership failed to live up to its agreementThey said it would be fixed within one week when it was dropped off againIt's been one month later and they still have the carIt's been a game of hide and seek with this dealershipNo updates from themAlso, it's a chase of me having to get into contact with the service advisor

STAY AWAY! What a bad dealership Gets back to you with not answering questions Very shady Isabel and especially Ramonna are either unintelligent and ignorant or just don't want to be truthful with a particular vehicle for some reason I asked times about a vehicle's warranty and they still didn't reply back with a response Best warning I can give is to not start a conversation with them because you will just get upset and look elsewhere so why even start BAD DEALERSHIP!

I purchased the vehicle on October **, and when I purchased my insurance from them, the sales man told me there was a downpayment of and I would have to pay the first months payment of I gave the salesman the money right there and then in cash over dollars and now im having an issue with the insurance company saying I didn't pay the first months payment and now they are threatening to cancel my insurance for failure to pay

Hello,
I’m contacting you because I have tried my best to negotiate with Brooklyn Chrysler Jeep Dodge Ram (*** *** *** *** ** ***; ###-###-####), to no avail I feel that as a woman, I was taken advantage of by unscrupulous auto salesmen!
On 10/**/18, I went to the dealership and spoke with Sales Consultant Ricky T*** I told him that I wanted to pay no more than $25K for a Jeep Compass Limited, with the expectation of a final price of approximately $28K There was a problem unlocking my credit, so we weren’t able to complete the sale $25K was my understanding when I left
I returned to the dealership on 10/**/18, again, with the understanding that I would be paying $25K for the Jeep Compass Limited
When I was shown the paperwork, I inquired about why I kept seeing MSRP $37,(Sticker MSRP was ), and was told that I was given incentives to bring the price down I wasn’t comfortable with the difference between what I was told, and wh

On May ***, I picked up my vehicle from the service department at the "Brooklyn Dodge Jeep Chrysler and Ram" dealership located at *** *** *** *** *** ***Our family vehicle had been in the shop for a month and was being serviced for an ongoing issue it has had since the vehicle was purchasedImmediately, after leaving the shop, the gas light came on so I stopped at the gas station to purchase fuelWhen I opened the gas cap, I found SUGAR in the fuel tank filler tubeThe filler tube was clogged with a large amount of fresh sugarIf I hadn't been paying close attention to what I was doing, I would have pumped fuel into the gas tank and the entire fuel system would have been contaminatedThis would have included the fuel tank, the fuel pump, the fuel line and the injectorsThis could have also caused damage to the spark plugs, valves, pistons and cylinder wallsThis large amount of sugar in the system could have caused catastrophic damage to the engineImmediately upon discovering this situation, I phoned the service department and informed the service rep that answered the phone about the incident with the sugar I was put on hold twice and then told that it was too late to bring the truck back to the service department because the shop was closedWhen I returned to the shop, it was still open and the managers were still thereAfter returning to the shop I opened the tank and showed the workers the sugar that was in the tank, and they immediately denied that the sugar was put in the tank at their shopI proceeded to explain to them that the truck had been in their possession for one month -Apri**, through May *, We were extremely upset about this incident and wanted to speak with one of the service department managers but none of them were availableI even asked if they could call one of the store managers that night, but was told they couldn't call them because they had already gone home for the evening and up to this date none of the managers returned our call to apologize for the incidentWe are also unaware on whether or not the owner or district was informed of this incidentThis whole experience left us feeling like we were mistreated as customers and we will be taking our business elsewhereThank Goodness we have pictures as proof!

Re: Kings County Chrysler Dodge Jeep & Ram Dealership
*** *** *** *** ** *** On January *, at approximately 8:a.m., I took my Chrysler automobile to Kings County Chrysler Dodge Jeep & Ram for repairs I spoke with Michael M*** Service Advisor, who asked me the reason for my visit and I explained that there were problems with my car:
• gear box; gears stick;
• malfunctioning head lights
• illuminated indicator lights, check engine, etc., on dash signaling problems
• repeated stalling of engine
• brakes
• seat belts
• Air conditioning
• Heated seats
• Broken driver side door handle
• Car needed to be fixed to pass New York State vehicle inspection
Additionally, I asked that everything under the car hood that needed to be fixed, be fixed
M*** informed me that this would require me leaving my car with them so they could perform a diagnostic test, from which, they would let me know the required repairs He told me the

In October I bought a Jeep Compass from Brooklyn Jeep, I had a previous leased Honda Accord that they were taking and supposed to payoff the balanceIn June I received a notice on my credit that my Honda account was days late and my score dropped pointsI found out that Brooklyn Jeep returned the Honda lease late and two payments were tacked onI spoke to Brooklyn Jeep they agreed two send a checkIts been a month and Honda hasn't received a checkI call Brooklyn Jeep constantly and no resultsSo my credit will get hit again for days

This company has VERY POOR customer serviceWhen you call to reach the service department, the receptionist does puts you on hold or transfers you to a voicemail lineIn a single day, I called over timesI left my contact information but noone called me backI even contacted MOPAR and they could not get in touch with themI was not transferred to someone in that department until the 15th call when I told the receptionist that I was going to file a complaintDealing with this company is ALWAYS a frustrating experience!

I financed my jeep grand Cherokee limited with Brooklyn Jeep from a lease contract on 5/*/with TD Auto finance I was continually getting lease payment notice from Chrysler Capital,I notify Chrysler Capital and the dealership of the finance ( Eric S***, finance mgr) he assured me that Chrysler Capital has received the payoff check on the vechileOn the August, ** after my daughter wedding my vechile was wrongly repossedRuining my credit

Here is how this despicable transaction has played out:
July 30th 2017: Request to purchase vehicle
August 24th 2017: I have been trying for weeks to buy a car from this place and no one will return my calls or emails, no one will give me a straight answer and I keep being fed the classic dealership lines as if I'm stupidI have had cash in hand, waiting to pay for the car, and they will not respond to meI ask simple questions and it takes a week to return my call or answer my emailAlso, if you get a price from an employee, make sure you get it in writing because I was quoted one price and it is now not being honored because I don't have it in writingI was also quoted $from this place to ship a compact vehicle from NY to NCI'm an extremely patient person, but this is out of handTake your business elsewhere if you value your time
November 6th 2017: And the saga continuesFolks, please steer clear of this placeI cannot even express to you how awful this has beenThe vehicle was delivered to me and didn't start - they sold it to me with a completely inoperable battery and a failing alternatorI then spent another $on rental vehicles because I couldn't drive the one I had just purchased (which I have them stating in writing as having no mechanical issues whatsoever)So I continue to call and try to get someone to help meAfter making me feel like they're doing me favors, they tell me they will pay to replace the batterySo I have the battery replaced and I am STILL waiting to be reimbursedI have texted the manager more than times about this, and he responds telling me to be niceI cannot believe the way I am being treated by this companyIt is absolutely unbelievableYou don't think that people so disrespectful and deceitful actually exist until you come to this establishment and try to purchase a vehicleIt has been a whopping TWO MONTHS and I still have not been reimbursed for the vehicle battery that they lied about

I got a Dodge Challenger new off the showroom floor took it home and about weeks later I had an issue with the clutch in the car they came got the car from my house fix it and it was fine fast forward to 9-**-I had it to happen again this time they tell me the factory warranty is done and the other warranty I I paid for don’t cover it at the time it was sold to me it was said once the factory warranty stop this one would start here is the problem it cover the transmission but not the clutch I told them way would I buy are pay for some I could not use I took the car to them and told them what the problem was and because I don’t want them to do the work they now want to charge me dollars before they give me back my car

I arrived at the dealership on July 21st truly interested in purchasing a car I saw advertised onlineI was under the impression that I would be dealing with the rep I made the appointment with only to be past over to a rude male chauvinist
This man said the price for the car was 3k more then advertisedThen he pushed me to commit to numbers without having even seen the car yet When I was finally frustrated and ready to walk out he was trying to keep the copy of my ID and personal papers
Later that day and the next I emailed the original rep and the manager Nick to share my disappointment No one bothered to reply they keep emailing and texting me about my interest in the car
I am writing this purely to warn others and save them a headache