Kings County Chrysler Dodge Jeep Ram

At this time, I have been contacted...

directly by Kings County Chrysler Dodge Jeep Ram regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] I received the vehicle on 11/**/15 but had to take it back for the same problem.  The vehicle is currently with Kings County Chrysler Dodge Jeep Ram
 
 
 
 
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Sincerely,
[redacted]

[redacted] purchased a 2014 dodge charger with 22489 miles from our dealership Kings County Chrysler Dodge Jeep Ram on 7-*-15, customer returned on 7-*-15 with a concern of vibration while braking at 75mph. A technician test drove the vehicle at the speed limit in our county of Brooklyn NY of...

50mph with no vibration felt while braking.. technician then put the vehicle on a lift to visually inspect brake pads & rotors. Front & rear brake pads had a measurement of 10mm & 9mm, the rotors were in visually normal condition with no viewable burn marks or abnormal wear. It was then decided to resurface the front & rear brake rotors as purely a customer satisfaction tool as no vibration was felt & no visible wear was shown. Customer then took the vehicle & did not mention any vibration until a recent visit on 10-**-15 for an oil change. A road test was suggested to be taken with service manager to verify any vibration concern that the customer is feeling, customers concern only happens over 75mph when the speed limit in our town is 50mph.