I come to the park all the time,,, especially when soak city is open. There has been an issue with certain things not working in the river, which I truely understand the problem is the spray guns at the beginning,, ususally they are on but not very powerful, I dont know if because somethings are not working but now the guns are very strong. Being hit in the face the ears,, I have seen people being knocked out of their floats, men blasing little kids in the face, my grandaughter whcih is 2,, was blasted so hard it was unreal,,, they need to do something about these sprayers,, people are being hit hard with them
A park manager spoke with the guest on June They were offered one comp ticket, a souvenir bottle, and one all day dining planThe guest was happy with the resolution and stated they would be visiting again shortly with their niece and son
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello -I would like to be able to re-open this complaint as it should not have been marked closed This is the response received:MESSAGE FROM BUSINESS:Park operating hours have been posted and readily available on the park's website since JanuaryMultiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public.My reply to this is that I do not follow Kings Island on social media, and my complaint is this detail is not printed on the tickets (I provided them) nor do they refer you to reference social media or the website for park operating dates Please help in this matter[redacted]
Park operating hours have been posted and readily available on the park's website since JanuaryMultiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public
***, In regards to complaint with an ID of [redacted] , the park had contacted the guest and resolved the issue They were offered two tickets to returnDON [redacted] Public Relations Area Manager | Kings Island
*** In regards to complaint [redacted] , our operating calendar for the season has been readily available on our website and mobile app since January We also made multiple posts on our social media channels and included articles in our weekly e-newsletters advising guests of daily operation coming to an end in August as part of our effort to information guests of our operating calendarThe guest states she used Google to search for the park operating hoursOur website and mobile app are the official sources for park operating hoursI am open to providing the guest with two (2) admission tickets for 2017, but will need to be contacted two weeks prior to their planned visit to confirm the date of the visit and list the tickets in our database [redacted] Public Relations Area Manager | Kings Island [redacted] [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your... reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10699964, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kings island said that I had full access to the park with my fast lane pass, which is true, but the only reason I purchased the fast lane passed for the entire day, was because their website didn't offer any other option as far as purchasing fast lane passes after 4pm via their websiteAgain, had I known (either by email, their website, etc) the tickets would have been cheaper after p.m, my family and I wouldn't have paid full price, and would have come after four even though that meant not using the full-days fast lane passSomeone had to of known that the fast passes would be "randomly"'sent out to "someone", so I feel that since "someone" knew it would be sent out "randomly", there is no viable excuse as to the park not "knowing" it would be sent out to whomever after 4pmI requested at least a partial refund, and believe that $(the price not even for one person using the fast lane plus that was purchased that day after 4pm) is fairThe $is calculated on the $per person( $I would have paid after 4pm x 3= $75.00) I would have paid had I purchased the fast lane passes after 4pmI believe that is a very refundThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Notification of the parks closure was made the evening before via the parks websiteThe park was supposed to be open when I planned my trip and purchased my tickets week prior to arrivalI am unable to use my tickets this year and no compensation has been offered to meI have lost over $because Kings Island refuses to compensate me Regards, [redacted]
The toll flyer distributed at the park promoting the Dollar Days event stated $soft drinks were available in Soak City, but there was no reference to food items being available in the waterparkThe park's website and other advertisements and earned media news placements also did
not contain any information stating $food items were available in Soak CityThe locations in the park offering $food items were accessible for guests visiting Soak City via a path into the main park or by train. A copy of the toll flyer is available upon request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** it's a shame they have to hide in the fine print on back the fact that it's only good that year I will accept there response thank you bb for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will send you copy of my email advertisement from KI on the dollar days shortly for you to review and comment
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer
I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Guest was provided with options by Kings Island, and declined those options. Kings Island options only benefit Kings Island and the not the customer. Desired Outcome/Settlement a refund in form of a check
11/16/Revdex.com contacted business for responseBusiness indicated that the consumer would need to call ###-###-#### to report this issue
A park manager spoke with the guest on June They were offered one comp ticket, a souvenir bottle, and one all day dining planThe guest was happy with the resolution and stated they would be visiting again shortly with their niece and son
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello -I would like to be able to re-open this complaint as it should not have been marked closed This is the response received:MESSAGE FROM BUSINESS:Park operating hours have been posted and readily available on the park's website since JanuaryMultiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public.My reply to this is that I do not follow Kings Island on social media, and my complaint is this detail is not printed on the tickets (I provided them) nor do they refer you to reference social media or the website for park operating dates Please help in this matter[redacted]
Park operating hours have been posted and readily available on the park's website since JanuaryMultiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public
Our records indicate this guest has been refunded and followed up with
***, In regards to complaint with an ID of [redacted] , the park had contacted the guest and resolved the issue They were offered two tickets to returnDON [redacted] Public Relations Area Manager | Kings Island
*** In regards to complaint [redacted] , our operating calendar for the season has been readily available on our website and mobile app since January We also made multiple posts on our social media channels and included articles in our weekly e-newsletters advising guests of daily operation coming to an end in August as part of our effort to information guests of our operating calendarThe guest states she used Google to search for the park operating hoursOur website and mobile app are the official sources for park operating hoursI am open to providing the guest with two (2) admission tickets for 2017, but will need to be contacted two weeks prior to their planned visit to confirm the date of the visit and list the tickets in our database [redacted] Public Relations Area Manager | Kings Island [redacted] [redacted] ***
Guest will need to contact park security for any further discussions on the matter
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your... reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10699964, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kings island said that I had full access to the park with my fast lane pass, which is true, but the only reason I purchased the fast lane passed for the entire day, was because their website didn't offer any other option as far as purchasing fast lane passes after 4pm via their websiteAgain, had I known (either by email, their website, etc) the tickets would have been cheaper after p.m, my family and I wouldn't have paid full price, and would have come after four even though that meant not using the full-days fast lane passSomeone had to of known that the fast passes would be "randomly"'sent out to "someone", so I feel that since "someone" knew it would be sent out "randomly", there is no viable excuse as to the park not "knowing" it would be sent out to whomever after 4pmI requested at least a partial refund, and believe that $(the price not even for one person using the fast lane plus that was purchased that day after 4pm) is fairThe $is calculated on the $per person( $I would have paid after 4pm x 3= $75.00) I would have paid had I purchased the fast lane passes after 4pmI believe that is a very refundThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Notification of the parks closure was made the evening before via the parks websiteThe park was supposed to be open when I planned my trip and purchased my tickets week prior to arrivalI am unable to use my tickets this year and no compensation has been offered to meI have lost over $because Kings Island refuses to compensate me Regards, [redacted]
This issue has been address with any guests that may have been temporarily impacted
The toll flyer distributed at the park promoting the Dollar Days event stated $soft drinks were available in Soak City, but there was no reference to food items being available in the waterparkThe park's website and other advertisements and earned media news placements also did
not contain any information stating $food items were available in Soak CityThe locations in the park offering $food items were accessible for guests visiting Soak City via a path into the main park or by train. A copy of the toll flyer is available upon request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** it's a shame they have to hide in the fine print on back the fact that it's only good that year I will accept there response thank you bb for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will send you copy of my email advertisement from KI on the dollar days shortly for you to review and comment
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
As stated on the park's website, there are no refunds or exchanges once tickets have been purchased
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer
I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Guest was provided with options by Kings Island, and declined those options. Kings Island options only benefit Kings Island and the not the customer. Desired Outcome/Settlement a refund in form of a check
Tickets are only valid for the year in which they are purchased forThis is standard throughout the amusement/theme park industry for seasonal parks