[redacted], In regards to complaint with an ID of [redacted], the park had contacted the guest and resolved the issue. They were offered two tickets to return. DON [redacted]Public Relations Area Manager | Kings Island
The guest received what they paid for, a full day of use (up to 12 hours) with Fast Lane Plus. The after 4 p.m. offer was a random offer available exclusively through our mobile app and up to six hours of use. It breaks down into two different products, full day vs. half...
day. A refund cannot be issued for the difference since the guest had access to using their Fast Lane Plus passes the entire day.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Forget this complaint....they are unreasonable and not willing to work with me. Plus, I have issued a stop payment on all future payments. Thank you[redacted]
A park manager spoke with the guest on June 28. They were offered one comp ticket, a souvenir bottle, and one all day dining plan. The guest was happy with the resolution and stated they would be visiting again shortly with their niece and son.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we...
trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Hello -I would like to be able to re-open this complaint as it should not have been marked closed. This is the response received:MESSAGE FROM BUSINESS:Park operating hours have been posted and readily available on the park's website since January. Multiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public.My reply to this is that I do not follow Kings Island on social media, and my complaint is this detail is not printed on the tickets (I provided them) nor do they refer you to reference social media or the website for park operating dates. Please help in this matter.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Park operating hours have been posted and readily available on the park's website since January. Multiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10699964, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Kings island said that I had full access to the park with my fast lane pass, which is true, but the only reason I purchased the fast lane passed for the entire day, was because their website didn't offer any other option as far as purchasing fast lane passes after 4pm via their website. Again, had I known (either by email, their website, etc) the tickets would have been cheaper after 4 p.m, my family and I wouldn't have paid full price, and would have come after four even though that meant not using the full-days fast lane pass. Someone had to of known that the fast passes would be "randomly"'sent out to "someone", so I feel that since "someone" knew it would be sent out "randomly", there is no viable excuse as to the park not "knowing" it would be sent out to whomever after 4pm. I requested at least a partial refund, and believe that $75.00 (the price not even for one person using the fast lane plus that was purchased that day after 4pm) is fair. The $75.00 is calculated on the $25.00 per person( $25.00 I would have paid after 4pm x 3= $75.00) I would have paid had I purchased the fast lane passes after 4pm. I believe that is a very refund. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted] In regards to complaint [redacted], our operating calendar for the 2016 season has been readily available on our website and mobile app since January. We also made multiple posts on our social media channels and included articles in our weekly e-newsletters advising...
guests of daily operation coming to an end in August as part of our effort to information guests of our operating calendar. The guest states she used Google to search for the park operating hours. Our website and mobile app are the official sources for park operating hours. I am open to providing the guest with two (2) admission tickets for 2017, but will need to be contacted two weeks prior to their planned visit to confirm the date of the visit and list the tickets in our database. [redacted]Public Relations Area Manager | Kings Island [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Notification of the parks closure was made the evening before via the parks website. The park was supposed to be open when I planned my trip and purchased my tickets 1 week prior to arrival. I am unable to use my tickets this year and no compensation has been offered to me. I have lost over $100 because Kings Island refuses to compensate me.
Regards,
[redacted]
The payments cannot be stopped since a purchase for season passes was made under this plan.
Guest was provided with options by Kings Island, and declined those options.
[redacted], In regards to complaint with an ID of [redacted], the park had contacted the guest and resolved the issue. They were offered two tickets to return. DON [redacted]Public Relations Area Manager | Kings Island
The guest received what they paid for, a full day of use (up to 12 hours) with Fast Lane Plus. The after 4 p.m. offer was a random offer available exclusively through our mobile app and up to six hours of use. It breaks down into two different products, full day vs. half...
day. A refund cannot be issued for the difference since the guest had access to using their Fast Lane Plus passes the entire day.
11/16/17 Revdex.com contacted business for response. Business indicated that the consumer would need to call ###-###-#### to report this issue.
Guest will need to contact park security for any further discussions on the matter.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Forget this complaint....they are unreasonable and not willing to work with me. Plus, I have issued a stop payment on all future payments. Thank you[redacted]
[redacted]
A park manager spoke with the guest on June 28. They were offered one comp ticket, a souvenir bottle, and one all day dining plan. The guest was happy with the resolution and stated they would be visiting again shortly with their niece and son.
The park has worked with this guest on this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we...
trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Hello -I would like to be able to re-open this complaint as it should not have been marked closed. This is the response received:MESSAGE FROM BUSINESS:Park operating hours have been posted and readily available on the park's website since January. Multiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public.My reply to this is that I do not follow Kings Island on social media, and my complaint is this detail is not printed on the tickets (I provided them) nor do they refer you to reference social media or the website for park operating dates. Please help in this matter.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Park operating hours have been posted and readily available on the park's website since January. Multiple posts were also made on social media channels such as [redacted] and [redacted] reminding audiences the park was closed to the public.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10699964, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Kings island said that I had full access to the park with my fast lane pass, which is true, but the only reason I purchased the fast lane passed for the entire day, was because their website didn't offer any other option as far as purchasing fast lane passes after 4pm via their website. Again, had I known (either by email, their website, etc) the tickets would have been cheaper after 4 p.m, my family and I wouldn't have paid full price, and would have come after four even though that meant not using the full-days fast lane pass. Someone had to of known that the fast passes would be "randomly"'sent out to "someone", so I feel that since "someone" knew it would be sent out "randomly", there is no viable excuse as to the park not "knowing" it would be sent out to whomever after 4pm. I requested at least a partial refund, and believe that $75.00 (the price not even for one person using the fast lane plus that was purchased that day after 4pm) is fair. The $75.00 is calculated on the $25.00 per person( $25.00 I would have paid after 4pm x 3= $75.00) I would have paid had I purchased the fast lane passes after 4pm. I believe that is a very refund. Thank you.
Regards,
[redacted]
Our records indicate this guest has been refunded and followed up with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted] In regards to complaint [redacted], our operating calendar for the 2016 season has been readily available on our website and mobile app since January. We also made multiple posts on our social media channels and included articles in our weekly e-newsletters advising...
guests of daily operation coming to an end in August as part of our effort to information guests of our operating calendar. The guest states she used Google to search for the park operating hours. Our website and mobile app are the official sources for park operating hours. I am open to providing the guest with two (2) admission tickets for 2017, but will need to be contacted two weeks prior to their planned visit to confirm the date of the visit and list the tickets in our database. [redacted]Public Relations Area Manager | Kings Island [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Notification of the parks closure was made the evening before via the parks website. The park was supposed to be open when I planned my trip and purchased my tickets 1 week prior to arrival. I am unable to use my tickets this year and no compensation has been offered to me. I have lost over $100 because Kings Island refuses to compensate me.
Regards,
[redacted]