Kings Krete

Complaint: [redacted] I am rejecting this response because: I fill that they do not want to help me in any way and do not care about there customers because is was told something different and they didn't want to offer it also they don't even want to fix the brand new car I bought from them it has many problems and they just dont want to do anything to help me or the lemon car they sold mei would be happy if they bought the car back and I could just wash my hands free and clear of there dealership and the lies the speak to there customers Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not want to do business with AutomaxThey are ripoffs and liarsAlso that my truck has been stolen Regards, [redacted]

Please be advised that the truck has been fixed to the customer's satisfaction Automax has replaced the tires and the rims on the vehicle Our Fixed Operations Director personally spoke to Mr [redacted] and he confirmed that the truck is working well and he was happy with the actions taken by Automax to resolve his issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All ConcernedI submitted a claim yesterday in regards to Automax Ford in Killeen, TXAlthough the claim was accurate the dealership was able to identify the problem today and order partsI need to place the claim on hold since the dealership has offered to fix the problemPlease advise how to place the claim on hold.Respectfully [redacted]

Dear Revdex.com,After reviewing the complaint submitted on 10/18/and was assigned an ID of [redacted] , we apologize for the delay in relaying our responseAddressing the complaint: Automax will reimburse the customer the $as requestedSincerely, [redacted] ***General Sales Manager

[redacted] Auto’s EtcLTD DBA Automax [redacted] Killeen, Texas Revdex.com Corporate Office La Posada Drive Austin, Tx Dear Revdex.com, After reviewing the complaint submitted on 3/21/2016, ID of [redacted] , we sincerely apologize that the email where the original complaint had been filed was misprintedWe have since received the complaint regarding [redacted] * [redacted] and we are working diligently to repair the relationship between our consumer and his family Addressing the complaint: The [redacted] family was interested in purchasing a Mitsubishi Outlander, at the time our facility had a special running for qualified buyersThe specials at the time had incentives and rebates offered through the manufacturer as well as dealer discountsHowever, in order to qualify for the incentives the consumer has to qualify under the rules and regulations of the lender who approves the transaction structureDue to the negative equity in the vehicle being traded in, some of the dealer discounts had to be forfeited in order for the consumer to receive the interest rate they receivedThis typically occurs in order for the consumer to retain equitable value in the vehicle being purchased and not forfeit value due to a negative tradeAlso, due to the lenders rules, regulation or practice when rebates are offered the lowest interest rate is not an option, so lenders give the consumer the option of receiving the rebate or the lowest possible interest rateWhich, in this particular case the consumer chose the lower interest rate The vehicle being traded was in fact in the name of the fatherDue to lender rules of practice a third party trade was not allowedThe information regarding the third party trade unfortunately was not relayed promptly because of the time the transaction was occurringThe lender had already closed for the day and a response regarding the vehicle was not received until the next business day Due to the scenario, an actual sales price could not be established immediately because the trade vehicle was not in the buyers name and establishing a firm number after qualified credit and rebates was not foreseeable due to the time of day and the lenders availability at that timeFurthermore, establishing a basis for monthly payment in this situation allows for our finance team to structure the loan properly to maximize the potential for approval at the lowest rateThus, seeking the best interest of the consumer The aftermarket item purchased for the new vehicle was subsequently installedHowever, in order for any items to be installed in a vehicle purchase, a member of our sales team has to verify the vehicle identification in order to prevent a wrongful installation of product Due to the high volume of vehicle loaner needs on that particular day our facility was initially unable to assist the [redacted] family with their needsSince the incident our facility has made adjustments so this does not occur again Sincerely, it is the mission of Automax to provide the best customer service to our customers at all timesOur team will work diligently to improve the relationship between the [redacted] family and our staff at Automax in Killeen, Texas [redacted] General Manager

I look forward to discussing the situation with you

Thank you for being a valued customer of Automax. I will be happy to help you with the key situation. Please contact me at [redacted]

Please accept may sincere apologies from the entire service departmentWe do not like to delivery vehicles in the condition you have describedI will be happy to have your vehicle cleaned and gasedAgain my most sincere apologies to you and your fiancé

Dear Revdex.com, After reviewing the complaint submitted on 10/26/16, ID of [redacted] , we sincerely apologize for any inconvenience due to any misunderstanding on our or the consumers behalfAddressing the Complaint: We will stand behind our work and the parts are warranted through the manufacturer Please bring in your receipts and any other pictures, documents, etc., you feel isrelevant and we will be happy to reviewSincerely, [redacted] Director Fixed Operations

After reviewing the complaint submit [redacted] on 4/11/2016, ID of [redacted] , we sincerely apologize and we are working diligently to repair the relationship between our consumer and [redacted]

We are pleased to report that Mr. [redacted] returned to Automax for Service and he was pleased with the Service he received on March 1 ,2018.He was provided a loaner vehicle at no cost to him while his car was being serviced and we also washed and detailed the car for him at no charge.He assured... us that he was very pleased with the service that was provided to him.

I understand that your vehicle has both cosmetic and mechanical issuesI am not able to give your money back however I am willing to look into trading the vehicle for another one that may fit your needs

Again, I am more then happy to make an appointment with you to schedule the work neededPlease let us know when a good day would be for you to leave your vehicle with usThank you

We have reached out to our valued guest and have resolved all concernsShe has confirmed that Nissan has also removed any late charges, or late penalties that potentially were going to reflect on her credit in a negative manner.Thank you,AutomaxGeneral Sales Manager*** [redacted]

Dear *** ***, Please provide a copy of the bill from the dealership in Georgia on what Automax did incorrectly and please let us know the amount you are asking for.The fuel pump is covered by the manufacturer's warranty. Thank You, *** ***Director Fixed Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I formerly accept their offer and my claims number is, ***If you need anymore information from me please let me know and thank you in advance. Respectfully, *** *** *** *** *** *** *** ***

Ms ***,Mr *** was provided a spare tire for the vehicle on the date of his purchase. Mr *** did not like the spare tire that was provided and said that it wasn’t the proper tire for the Infiniti Q50. Automax called the Infiniti Dealership in Austin to confirm that the spare
tire we provided to Mr *** was an acceptable replacement spare tire. The Infiniti Dealership in Austin confirmed that the spare tire was acceptable. Mr *** did not like the answer and made so much noise about the spare tire that Automax went ahead and ordered a spare tire at Automax’s Cost for $500.00. Automax received that spare tire in through UPS yesterday 12-5-for which *** *** the sales person tried to call Mr *** to let him know that the new spare tire was here and he could come pick it up. He could not get a hold of Mr *** so he texted him. I have attached those texted emails.Additionally, after the deal was done Mr *** also wanted Automax to provide him with the an Owner’s Manual and an extra key. Mr *** had purchased this Infiniti Qwhich is a pre-owned vehicle “As Is”. There were no mention or promises for an Owner’s Manual or extra key. Automax’s policy is if we promise a customer an Owner’s Manual or Extra Key that Automax must complete a “We Owe Form” which is completed and signed by the customer and management. This policy has been in effect at Automax for years. There were no “We Owe Forms” completed for this deal.Dealerships are in the business to make money and there was no money made on this deal. In fact this deal lost money because we were trying to satisfy the customer by purchasing another spare tire which cost’s Automax $500. By trying to satisfy the customer (by purchasing another spare tire) Automax lost money on Mr ***’s car deal.Based on the above and through Automax’s efforts to satisfy the customer, and the customers attached response I feel this case should be closed in favor of Automax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I returned to Automax on Friday, March 11, at which time *** ***, *** *** and *** *** worked together to
entirely redo the contract on my car purchase, using the correct numbersI ended up saving over $3,once they did the paperwork correctly*** explained to me that the sales managers often work too fast, which is why the numbers on the original contract were wrong, and that they need to be more carefulMy advice is that anyone buying a car - from Automax or any dealership - should verify all numbers between the pricing sticker, the internet, and the contract before signing anything. *** ***