Kings Krete

Complaint: ***
I am rejecting this response because:I have already spoken with this guy personally when I didn't hear anything back and he personally gave me his fax number he was not pleasant and when I called him back to be assured that he received the fax he stated that he received my fax and that I was not supposed to b contacting him that we can only speak the the Revdex.com, he was faxed the invoice in which he stated he didn't receive from you guys here at the Revdex.comI never heard anything back after that and he wassent what he is requesting now which is the same thing I had already uploaded to this account so I'm not understanding why he is once again requesting the same information was without my vehicle for almost four months I'm not asking for anything but what was owed for the services rendered I had to take a loan to get my car out because they couldn't keep it thereby longer I'm praying we can please get this handled I will upload the documents stating it's been paid all I woul like is my money back so I can pay the Army back the loan I just had to take out from them
Regards,
*** ***

Mr *** please contact me at *** I want to visit with you about your experience and see how we can best help you. I may be able to help by trading your vehicle in and getting anotherI would like to offer that as a remedy to the situation

I want to first thank you for using our service facility, and secondly offer my most sincere apology for the mis-diagnosis of your concern. I am not sure how such an error is made however with this awareness I can put protocols in place that will keep our other customer from going through
the same situation. Again I want to thank you for being our customer and for helping us to get better. Please come see us for a complementary oil change at your next service interval, we want to make it right

Dear Ms***, The only paperwork that said All Wheel Drive (AWD) was from the *** * *** system, which would have only been seen after you chose your car and you were in the Finance Department working on the paperwork to buy the vehicle. Attached is the sticker of
the vehicle options and the retail price of $37,425. The price of thevehicle would have been more if it were AWD

Complaint: ***
I am rejecting this response because: I fill that they do not want to help me in any way and do not care about there customers because is was told something different and they didn't want to offer it also they don't even want to fix the brand new car I bought from them it has many problems and they just dont want to do anything to help me or the lemon car they sold mei would be happy if they bought the car back and I could just wash my hands free and clear of there dealership and the lies the speak to there customers.
Regards,
*** ***

When would you like to come to the service department for us to look at your vehicle?

Tell us why here...12/16/15To
Whom It May Concern: In regards to the service visit with
*** *** *** *** and his
Hyundai Santa Fe
VIN : *** *** brought his vehicle in late on the 23rd of November to
leave overnight for “CAMPAIGN CODE 936”This campaign from
Hyundai has been generated to resolve an oil leak that potentially can damage
the alternatorThe morning of November 24th our certified Hyundai
technician “*** *** was assigned this repair*** went to get the
vehicle and pull it in for the repair, when starting the vehicle it was noted
that it was slightly hard to startHaving a vehicle with miles on it,
being hard to start is not completely out of the ordinary. The hard to start would be described as
“vehicle turns over but does not start as quickly as it should” not “vehicle is
slow to crank”*** pulled the vehicle into the shop for the recall repair
Upon performing the recall *** did notice that the alternator had been
replaced previously along with an attempt to repair the oil leak from the
valve/head coverThere was an excessive amount of silicon (not oem) used on
the valve/head cover rather than a gasket, which Hyundai uses for this type of
repairWe didn’t search out items that had been repaired by others, only made
note of things like missing and stripped out screws, the above mentioned
silicon and a tab designed to line up the valve/head cover was missing (just
obvious things). Again seeing items like this is really not
uncommon with a vehicle that has miles on itIt was very clear that
someone had done repairs on this vehicle other than factory trained
techniciansThere was also an aftermarket code reader hooked up to the diagnostic
adaptor in the vehicleWe do not know the true nature of why this was hooked
up to the vehicle and it really didn’t matter to us, as the repair we were
doing would not require a scan tool to be hooked up*** performed the recall
which included the replacement of the valve/head cover gasket only, as the
alternator had already been replaced and showed no current damage from oil
leaking onto itThis repair was done before noon and was brought to my
attention that there was an issue with this vehicle not starting. I instructed *** to determine the reason for
the concern and I initiated a phone call to *** to let him know what was
going on and as the service manager I would be involved with the situation
*** is not only a certified technician with a resume of past management, but
is of solid character*** states “CHECKED ALL WIRE CONNECTORS, ALL HOOKED UP
PROPERLYREMOVED PLUGS FOUND ALL CYLINDERS FULL OF FUEL AND PLUGS FOWLED
OUTNO DTC'S PRESENT, CUSTOMER HAS CODE READER HOOKED UP TO CAR AND CODES MAY
HAVE BEEN CLEAREDCAR HAS SPARK AND FUEL, BUT
COMPRESSION IS LOW AND IT WILL START ON OCCASION AND NOT RUN FOR LONG AND THEN IS VERY HARD TO GET
STARTED AGAIN “.I have approximately twenty eight years
within service departments and have seen many things that occur purely out of
coincidence and never is it at first glance believed to be coincidence
Understanding this I am sympathetic with the situation and try to see if there
is some assistance that may be offered to retain our customer and maintain good
relationsI got in touch with our Hyundai representative and explained the
situation to himBased on his recommendation we submitted a prior approval
request for a out of warranty goodwillI spoke with *** and explained
where we were with the determination of what was going to need to be done based
on ***’s findings. The repair in the most economic route would be
an engine replacement, and this was the requested repair solution submitted to
HyundaiAn engine with miles on it that has little or no compression
would cost more to rebuild than what an engine could be replaced for***
later came to Automax and upon his arrival I escorted him to our shop where his
vehicle was still in placeI had *** there as well as the service advisor
Kenneth McGill along with *** and myself* explained his findings with
*** in detail and with transparency*** had questions about the repair
that were answered to his satisfactory*** wanted to tow the vehicle out
of the shop even though we had not yet received word back from Hyundai on their
approval because he was going out of town and didn’t want to mess with it the
next dayThe vehicle was towed out on the 24th of November late in
the evening around 6p.mWe received feedback from Hyundai
wanting to know about the potential of customer participation for this repair,
as we usually ask for 100% it was obvious that Hyundai was not going to do 100%
so we replied with asking for 50%We were momentarily excited to not have a
flat out decline from Hyundai and that was short lived as they replied with a
decline due to mileage limitationsI never avoided *** or his calls as I
gave him my personal cell phone to keep in touch with meI will say there was
a message I received from *** *** *** *** after these things had been
explained to *** *** ***n late one evening and I did not get back with her, it
was not intentional by any means and I apologize for thatIn this case Automax
performed a recall in accordance with guidelines provided by Hyundai and
appears to me and my department to have nothing to do with the current repairs
neededThere is obvious signs as listed above that there has been work done by
someone other than professionals and a code reader in the vehicle to monitor
vehicle issuesI do not assume that the *** ***
knew about the internal issue that was lurking within their engine, I claim
that this wasn’t an overnight occurrence but rather something that had been
going on for some time and coincidentally failed in our shopI as well as our
staff have been transparent and even when slightly pushed to resolve this issue
by assuming liability, I offered to perform a teardown inspection and diagnosis
of the root cause for no compressionThe end result if caused by Automax would
be taken care of by Automax, in the event that the root cause had nothing to do
with the repairs performed by Automax the *** *** would be responsible for
the labor required for such diagnosisThis offer was not accepted

Mr*** was aware that the Hyundai Circle program price for the car he purchased was $22,641.40. This is the amount that he paid for the car. The final amount that was financed$26,573.48, was due to the $5,that was rolled over from his trade in and he purchased an
additional GAP protection plan for $850.00. Automax does not determine the interest rate. The interest rate is based on the customer's current credit rating and we haveno authority to change a customer's interest rate. We apologize if Mr*** felt threatened as that was not our intent. The reason our Manager was contacting Mr*** was to ask for the required documents that he was toprovide to the dealership in order to obtain a $1,rebate from Hyundai. We would greatly appreciate it if Mr*** would provide those documents to the dealership at his earliest convenience. Sincerely, *** ***
General Sales Manager

Complaint: ***
I am rejecting this response because:
Regards,
*** ***these people are dishonest they just trying to run me offspare tire that we're trying to give me is inches and that fit only on Nissan Altima

Complaint: ***
I am rejecting this response because:Good morning ma'am, I am contacting you in regards to case #***, I am *** ***, I filed this case with the Revdex.com in October via a consumer complaint against Automax Hyundai, I was not aware that the case would be closed due to me accepting the offer of them wanting to see the invoice associated with the work which was done only a few month after the work they initially did, nothing has been done by this company and or resolvedI have been without my vehicle since 20160829, and I just had to take our an Army Emergency Relief Loan in order to get it from the dealership here for their services rendered, this is truly unacceptableI spoke with a fellow associate of yours who advised me to send you this email in regards to reopening this case due to the fact nothing further after they received the paperwork was doneI called them approximately two weeks after the submission of the paperwork because I never heard anything back from you or them and the person who responded to the email was who I contactedThis gentleman was very rude and stated he never received anything further from the Revdex.com and gave me his personal fax information in which I used to send him the invoice again, I called back shortly after where he stated he received the fax but refused to speak any further with me stating since I chose to involve the Revdex.com that's is the only people he would speak with in regards to this situationI don't know what to do at this time, this situation is still unresolved and I am very much going to pursue further actions through the Revdex.com.
Regards,
*** ***

Complaint: ***
I am rejecting this
response because: we were promised certain things outside the realm of detailing and gasThose two things being offered were the very least of our concerns at are very minorThe major issue we have is that we were promised a report of the issues that were repaired with the fuel system upon delivery of the vehicleDuring our test drive, the service engine light came onWe were told by *** *** during the test drive that they would inspect the vehicle and repair the issue(s) related to the service engine light coming on. Secondly, when we picked up the car we were told by *** *** that they discovered the TPM (Tire Pressure Monitoring Sensor) had malfunctioned and we could make an appointment with the service department to have it fixed. Two days after we picked up the vehicle the Service Engine light came on againWe had the car checked on our own accord only to find out that none of the sensors related to the fuel system had been taken care ofWe were told the computer was reset and no repairs were made. This was not only disheartening since we'd already had a horrific experience, but was a slap in the face because we now have to replace things that were promised to have been repaired prior to us acquiring the vehicle to begin with. According to The Texas Department of Motor Vehicles regarding Dealer Compliance & Dealer Operations Chapter Disclosures under Deceptive Trade Practices Act (DTPA)DTPA lawsuits are based on “misrepresentations” (or misleading statements)If a misrepresentation made to influence opinion or action was made to a consumer before the sale of the vehicle, the dealer is subject to DTPA actionThe representation can be written or oralContracts or other agreements cannot waive the consumer’s rights under the DTPAIt does not matter that the misrepresentation was made unknowingly, only that it was made. This includes any mechanical deficienciesWe were falsely misled prior to purchasing the vehicle by being promised repairs that were not completed prior to the saleWe are requesting for those repairs that were promised be completedI don't feel this is an unreasonable request considering the factors involvedI am requesting a Service Manager contact us regarding the necessary repairs as well
Regards,
***/*** ***

*** *** *** *** ***
*** *** *** *** ***
*** * *** *** ***
*** *** *** Revdex.com Corporate Office La Posada Drive Austin, Tx Dear Revdex.com, After reviewing the complaint submitted on 5/24/2016, ID of ***, we sincerely apologize for any
inconvenience due to any miss-understanding on our or the consumers behalfWe have since received the complaint regarding *** ** *** and we are working diligently to repair the relationship between our facility and our consumerAddressing the complaint: At the time the Car Care Plus Plan was purchased our facility was going through a conversion from paper formatted presented plans to electronicUnfortunately, a misprint in documents occurred and Mr*** understood the plan would cover services that were not part of the plan he had purchasedSince the event our facility has honored the required services for the vehicle purchased and will honor the final service when Mr*** makes his appointment to service the vehicle at the 60,mile service dateMr*** and his family will also be given a gift card for Outback Steak House for the inconvenienceSincerely, it is the mission of Automax to provide the best customer service to our customers at all timesOur team will work diligently to improve the relationship between the *** family and our staff at Automax in Killeen, Texas *** *** General Manager

We would like to make an appointment for you to get the wheel liner replaced, and open recalls performed at that time. If parts need to be ordered for the recall then the job will be completed when the parts arrive. Is there a good day next week you can check
your car in with us for the day?

To Whom it may Concern:I spoke with Cynthia *** about *** *** she was going to purchase on Jan 16, After the sales manager agreed to accept the vehicle back from Mrs***; she had a concern about the registration of the vehicle with the stateSince Mrs*** paid for the
vehicle by personal check, the office considers the vehicle to be “paid in full” and immediately files the taxes and registration with the stateThere is possible ways Mrs*** name can be removed from the titleThe first method requires the dealership to hire a lawyer and file a petition with the state to reverse the registration, taxes, and the title back to Automax’s nameThis can take several weeks to months for this to processDuring the processing period the title would still be in Mrs*** nameThe other method requires the customer to sign the title back over to Automax and we would take the title to the registration office and request the title be put back into Automax’s nameThis process takes about weeks from the time Automax receives the title from the customerThe registration office showed the title was mailed to Mrs*** on Feb 15, I spoke to Mrs*** on Feb 17, and explained the different processesShe agreed to sign the title back over to Automax as soon as she received itWe will send a pre-paid envelope to Mrs*** on Feb 20, for the return of the titleI agreed to keep in constant contact with Mrs*** on the process of the title; to include the date the title is taken to tax office and the date the title is finally reissued into Automax’s nameMrs*** was pleased with the process and was thankful for the communication. *** ***AsstController***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
All ConcernedI submitted a claim yesterday in regards to Automax Ford in Killeen, TX. Although the claim was accurate the...

dealership was able to identify the problem today and order parts. I need to place the claim on hold since the dealership has offered to fix the problem. Please advise how to place the claim on hold.Respectfully[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,After reviewing the complaint submitted on 10/18/2016 and was assigned an ID of [redacted], we apologize for the delay in relaying our response. Addressing the complaint: Automax will reimburse the customer the $172.60 as requested. Sincerely, [redacted]General Sales...

Manager

Complaint: [redacted]
I am rejecting this response because:I don't quite understand this response to my complaint.  You're acknowledging that the paperwork indicates this vehicle is AWD.  It's not my paperwork, it's yours.  So obviously the vehicle was in your system as AWD.  It was advertised on [redacted] as AWD.  I can forward you the e-mail I received from [redacted] showing it advertised as such.You can't advertise a vehicle with an option it doesn't have, because that's what the buyer thinks she's paying for and I wouldn't have paid as much otherwise.  Granted if it had been something easily spotted as missing, a sunroof for example, I would have known.  But I had no reason to doubt the truth in your advertising, and I wouldn't even know how to check for AWD.  I only found out after trying to set up the other options that come along with it.  Also there was no sticker on this car, and even if there was, I would have no reason to double check every option against your ad to look for something missing.Even though I paid more than I would have for this vehicle, as AWD is an expensive option, I'm not really seeking to get money back.  I do feel a bit cheated as I have a lesser car than what I paid for, but still believe it was an honest mistake.  And otherwise I am quite happy with the car.  I was thinking of something along the lines of having an extended warranty applied to this vehicle.  That would satisfy me for my overpayment, and would improve my opinion of your company which has gone far downhill owing to the lack of response I've received about this mistake thus far.  I have not yet shared this negative opinion on consumer review sites, social media, etc. as I'm waiting to see how things turn out.  Thank you.Sincerely,
[redacted]

I have reviewed this complaint with our General Sales Manager and he would like for Mr. [redacted] to contact him to schedule an appointment to bring his truck back in to Automax sothat we can have our best certified technician take another look at his truck.   Please ask Mr. [redacted] to contact...

Tim Ward to schedule an appointment at his earliest convenience. Thank You, [redacted]