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KingsIsle Entertainment

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Reviews KingsIsle Entertainment

KingsIsle Entertainment Reviews (125)

Hello,While I sympathize with your situation, please know that drop rates are completely randomThere is no way to guarantee a particular item will drop, at any given timeAll that I can recommend, is continue trying.Thanks,KingsIsle Account Manager

Hello, The packs you are referring to, contain a completely random set of items that, in terms of Crown value, exceed the amount spent on the packWhile there is a bit of chance involved with the purchase of packs, referring to it as gambling would indicate that there is a chance to get little or no value from the purchase, which is not the caseThe pack may not contain exactly what a particular player is hoping to get, but there is absolutely equal or more value in the items attained In regards to the requested resolutions you listed, none can be accomplished through this correspondenceThe Support Team can not initiated a change to the game in any mannerShould you wish to voice your feedback on the recent update, I would recommend posting your thoughts on the official WizardforumsThis is the best place to have the Community Team see and relay your feedback to the development staff Thank You, KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: I have contacted the email and still have not heard a response backI am very angry that still after almost weeks don't have my hacked account and have not had any progress towards getting it back Regards, [redacted]

Hello, I was unable to find a ticket created by the email address you provided the Revdex.comIn any case, I was able to find the active account, "IHeartWafflez" and close itIn addition I have removed the billing profileYou will no longer be billed for this account going forward /> Thanks, KingsIsle Account Manager

Hello, We've located the account and confirmed purchases were made Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done Log into the web account (not the game) with the username and password Click on "Buy Crowns" or "Upgrade Membership" Select the desired package(s) of Crowns &/or Membership Choose the account to apply the selected increment & add to cart Hit checkout & enter the parental control password Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier Click "complete purchase" on the next page to finalize the order Receipt email is sent to all email addresses on file Our system only automatically charges subscriptionsThe majority of the disputed charges were user initiated The charges have been refunded back to your cardYou should see a credit for $appear in the next few daysPer the conditions of the refund, the account " [redacted] " and any other accounts tied to it within the family plan, have been bannedIn addition, the credit card used for unauthorized transactions, has been completely blocked from our system Sincerely, KingsIsle Account Manager

Hello,I was able to locate the game account tied to the email address you provided the Revdex.comOn said account, there is a current Crowns balance of 22,If you do not see this amount online, it is very possible that you are logged into a different accountYou can check your Crowns History going back three months by doing the following: [redacted] Log into your account at www.wizard101.com or www.pirate101.com[redacted] Click on "My Accounts" [redacted] Click on the "Crowns History" Tab [redacted] Enter the date range you wish to look at (if you're logged into the Family Master and wish to view all accounts, you will have to enter in your Master Password first).From here, you can select to view the Crowns History of your account in regards to Wizard101, Pirate101, or both.Thank you,KingsIsle Account Manager

Complaint: I am rejecting this response because: your results are not correct As I stated in my initial plea for help, the email to reset my password was intercepted and rerouted from your Website That is how the hackers gained access That is what is correct Perhaps you should consider using different methods of investigation, if what you are doing now leads you to conclusions One of those new ways may even included listening to your customers when they tell you what happened, instead of ignoring what they say and assuming that they are are the ones to blame Regards, [redacted]

Greetings,The investigation in question was completed and the results of said investigation, including our decision, was communicated to you on 10/29/This communication was sent to the email address you provided to the Revdex.comShould you wish to review the contents of that correspondence, the ticket number is [redacted] In addition, I have re-sent the email to your address, just in case it was missed.Thanks,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: Thank you for your attention to this complaintI appreciate your first paragraph stating that the issue will be brought before the design teamI have enjoyed the game in the past and my family has had multiple accounts with wizardfor over five years nowTo the best of my knowledge this is the first time any of us has made this purchasing error and I again appreciate the consideration I have received, although I had to negotiate for it In regards to the second paragraph, please take, what I hope will be viewed as constructive criticism, and the reason I am rejecting the responseTo state policy is a bit futile in an argument that the policy should be changed Please see my desired resolution on my initial complaintI do understand it would not be fair to credit some individuals with this issue and not othersTherefore, attention to whether this no refund policy for crowns purchases as a whole should be changed is what I am afterOther online multiplayer games (we are a huge gaming family) have successfully integrated an in-game refund period for purchases made with "special" currencies within gameThey present the game player with an on-screen countdown, at the end of which the item is non-refundableI realize institution of such a system would take design time and resources However, I ask you this question, is the no refunds on crown shop purchases protecting the game player or protecting KingsIsle who has received payment for the crowns? Therefore, I believe we are at a stalemate in these discussions and I will just have to agree to disagree with how your customer service department is treating your subscribersI want to clearly state: I disagree with KingsIsle's policy of no refunds on crown shop purchases Regards, [redacted]

Hello,At this time, we do not offer phone support in any capacityIf you would like assistance from our Support Team, I would recommend creating a ticket through our support site, at www[redacted] .com.Thanks,KingsIsle Account Manager

Hello, The goods received on the account [redacted] were redeemed and utilizedUnfortunately, the account that provided the gift disputed the purchasesAn email was sent to the provided email address with more information about the ban when the sanction occurred Until the items utilized on this account are paid for, the account will remain banned Regards, KingsIsle Billing Support

Hello, Due to the public nature of this forum, I can not discuss the specifics of the violationHowever, you can contact our Support Team at www.wizard101.com and additional details can be provided at that time In response to the "first time offense," statement, this is falseIf the violation is egregious enough, a ban can and will be given to the account Thanks, KingsIsle Account Manager

Hello, Account banning is permanent, meaning that if an account is banned, it will not be releasedThis also means as a banned account it is not eligible for any character transfers, Crowns transfers, or refundsLet us know if you have other questions or concerns Regards, KingsIsle Support

Hello, The account [redacted] has been permanently banned by violating the Terms of Use that is accepted upon account creationThe account has been involved in Cyber Sex chat activity in-game, which is highly unacceptableOur priority is to host a safe environment for our players and this behavior is not toleratedThe accounts will not be released and banned accounts are not eligible for refund Regards, KingsIsle Support

Hello, I have read your report and understand the concerns you have with our Crown ShopPlease know that the shop does have safeguards in-place to help prevent errant purchases, like the one you are describingIn order to purchase an item, you must first click on the Buy buttonAt this point, a confirmation box appears, to confirm the purchaseOnly when you confirm, will the Crowns be removed and the item given to your account Services purchased with Crowns are a permanent actionThe safeguards that were previously explained, help prevent unwanted purchases, even if you happen to click on the Buy button by mistakeWith that said, I have refunded the 4,Crowns back to your account and left the purchased item on your characterPlease know that this is a one-time courtesyYou should see the additional Crowns on your account at this time Thanks, KingsIsle Account Manager

Hello,Using the information provided to the Revdex.com, I was unable to find a submitted ticket to our support team, regarding this requestPlease know that all submitted tickets are responded to within 24/hoursIn any case, I was able to find the active account and close the subscriptionIn addition, I have removed the billing profileThanks,KingsIsle Account Manager

Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support [redacted] Did you know you don't have to wait until the day before renewal to cancel? https:// [redacted] How Does the Billing Work?

Hello, The account austinxyautomatically renewed for the discounted rate of $as per your renewal agreement made with purchase on 8/12/You made a purchase for $current promotion after the renewal was already processedIt appears you have already disputed the renewal through your bank which issued a chargeback for the purchaseThe $renewal has already been returned to your through your financial institution Regards, KingsIsle Billing Support

Complaint: [redacted] I am rejecting this response because they did NOT respond to my e-mail They notified me only that it has been received, and to "expect a response within 24-hours." That response never came I have the two e-mails from them I have also searched my spam folder and deleted items; a follnever came to me There is therefore nothing to respond to Moreover, I have no idea what additional information they would be seeking I received two tickets (and therefore two e-mails): [redacted] and [redacted] I have been trying to cancel for quite a while I do not recall when I first tried, but the charges go back to September 2013, at least They have my name, my address (it was provided when providing the credit card), my credit card information, and my two account names (one for each child) They should be able to stop billing based simply on my name, e-mail address, and home address, but with my e-mail and my credit card information, there is no question that it can stop It should as simple as stopping and reversing the charges to that credit card Please have them contact me directly if they want the credit card number again that it is being billed to, so they can simply block that card from being charged in the future, and reverse the charges that have been accruing every month Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:You have my E-mail address, provide the information and proofBecause what you don't understand is that you have no right to just ban somebody for something that isn't something to get banned for Regards, [redacted]

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Address: 14221 Dallas Pkwy, Dallas, Texas, United States, 75254

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