KingsIsle Entertainment

Complaint: [redacted] Hi, As far as emailing your "support team" directly at your website, as I previously mentioned, I was ignored, I will not waste time emailing an support team who will blatantly ignore meThe professionalism of your "support team" is rather uncannyI would rather not deal with going forward, which is why I contacted you directly VIA Revdex.com.Going forward, "Chat and access logs were used to back up the violation found".May I please see proof of said violations?If you had "access logs" you would know I haven't accessed my accounts months prior, furthermore you would know that if it was randomly "compromised" that I hadn't accessed my account PERIOD in the time of it being "compromised".If you also investigated said "access logs", you would also find, whichever "logs" were found at the time of the account being "compromised", were not on my account previously.Which goes back to "allowing users to access my account".I may also add again, accounts previously "compromised" are given an second chance.So far I haven't seen proof and haven't had previous issues with any personal information being compromisedI may also add again, my account has been muted, so I find it rather odd you were able to obtain such "chat logs" whenever I was unable to use the chat system.So, with this being said, as i'm the account holder may I please see proof, and if you cannot find any, and consider what point I am trying to get across, may you please re-investigate.Again, I am just trying to find a solution for both of us, as I believe your accusations are inaccurate, and your decision rather harsh.Thanks

Hello, According to the information I have, this issue has been resolved via the support ticket [redacted] If there is still an issue, please respond to that ticket and our Support Team will assist you further Thank you, KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: First of all it seems irrational that due to the simple problem that one of the duplicate dead accounts on my own main account got compromised you ban the consumerI have put THOUSANDS OF DOLLARS into Wizardand I believed you guys respected the consumer because the customer is always rightYou shouldn't need to ban my account just because that one was "compromised"I never violated the terms of use because I did not share or allow unauthorized access to the accountPlus, if that was really confirmed to have happened, then I DEMAND TO SEE THE PROOFIt also doesn't explain why my cousins account was banned Regards, [redacted] ***

Complaint: [redacted] REGARDING Complaint: [redacted] , one of the emails that I sent to Kings Isle Sent from [redacted] ***; [redacted] *** Your question has been receivedYou should expect a response from us within 24-hours To update this question by email, please reply to this message BETWEEN the lines below Question Reference # [redacted] Summary: Can't remember my master password and need it reset please Category Level 1: Registrar's Office Date Created: 10/03/10:AM Last Updated: 10/03/10:AM Status: Unresolved Discussion Thread Customer By Email ( [redacted] ***) 10/03/10:AM Dear Sirs: I recently tried to get into my email at Yahoo only to find that the password and or account had been deleted or something, I then changed both my sign on (with my computer sign on you have to have a Microsoft acct.) account and my email account from [link removed] to my new sign on account [link removed] But when I tried to change my masterpassword I was not given the option to sign on with my credit card informationMy visa card ending in ***I also wanted to add some crowns to my accountCould you please send the reset to my new email address (here please)Any information you may need please just ask, I can’t believe that I forgot my password Sincerely, [redacted] *** Sent from Windows Mail

Hello, In order to re-open the account, 14,Crowns would need to be paid backIf you wish to make payment, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] *** [redacted] ** [redacted] The amount necessary to reinstate this account is: $We will notify you via this email when the account is reinstated Thank You, KingsIsle Account Manager