Kinit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] as I told them they have nothing I am interested in all I want to do is take advantage of me again I purchased the car for now the blue book is on the car they hid the fact it was wrecked all they do is give me a runaround they have no intention to doing anything to make it right

This letter acknowledges the receipt of a consumer complaint dated March 28, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that Mrs [redacted] returned to the dealership and the issue has been resolved to her full satisfaction.Should you require further information please do not hesitate to contact me at [redacted] .See attachment

This letter acknowledges receipt of Mrand Mrs [redacted] correspondence of June 13, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Per Mr [redacted] request the EasyCare Vehicle Service Contract has been canceled, and $3,was sent via ACH to Toyota Motor Finance to be applied to the outstanding loan for the Tacoma.See attachment

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, I have to say that the content of this response is the same as the one I got over the phone by [redacted] ***, so I see nothing new from Oxmoor Toyota.I also have nothing against [redacted] who showed me the car on that day, or [redacted] , the Vehicle Delivery Specialist (whose last name eludes me)They were both very professional and helpfulTo my inquiries about the audio system, they both commented that they were not aware of the details of the communication I had with the original person who contacted me the previous week through texting, [redacted] In addition, I have nothing against the product I purchasedThe car is simply greatIt is a well engineered automobile, stylish and reliable.My disagreement with Oxmoor Toyota is regarding the way the specific feature was communicated to meOxmoor Toyota says that I asked about the "Entune" systemBut the truth is that first I asked if the car has the "Entune Audio Plus", and only after I did not get a specific text answer about it, I asked again by text, twice, but I only referred to it as "Entune"And I got the answer "yes"The screen captures of my communication were includedThe unfortunate thing on my part is that I did not know exactly the details of the "Entune Audio Plus" versus the simpler "Entune", and I could not tell if it was included or not, when the car functionalities were explained to me.When I talked to [redacted] on the phone he dismissed my claim, saying that my text said "Entune"But first I asked about the "Entune Audio Plus", and having gotten no relevant answer I then asked twice about the "Entune" - without knowing that these were different features.This is why I would request an impartial comment from the Revdex.comPlease take a look at the screen captures I attached and if the Revdex.com honestly thinks that the way I communicated about this feature is wrong, then I will accept it and retract the complaint.Otherwise, I would ask that Oxmoor Toyota stands behind what I believe is a feature that they advertised to me, and they upgrade my car in the near future Regards, [redacted]

To Whom it may concern:This letter acknowledges the receipt of a consumer complaint dated July 22, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Mr [redacted] purchased a Toyota 4Runner from our dealership on January 31, Mr [redacted] had visited a local auto show a couple weeks prior, at which Toyota was offering a $rebate to those who attended the auto show and proceeded to purchase a car by the end of the following monthWhen the customer came in to purchase the 4Runner on January 28, 2016, it was made known that he attended the car show and intended to use the $rebateHe also brought a vehicle specification sheet print out provided to him by [redacted] from a visit there, which listed the vehicle he desired and the price they were willing to offer him $35,(MSRP $36,minus $1000); he wanted us to beat their offer.We did not have the specific 4Runner Mr [redacted] desired, so it had to be located/traded from another dealership, but on January 28, a vehicle was secured and numbers were finalizedOxmoor Toyota agreed to match the offer given to the customer by [redacted] ($35,710) because the MRSP of the vehicle Mr [redacted] was actually purchasing was higher at $36,975; a discount of $Oxmoor Toyota then took the additional $off for the auto show rebate, but also applied a $locate fee, bringing the final sale price to $35,before tax, title, license and feesMr [redacted] agreed to this price, signed all documents, and purchased the vehicle.On July 1, 2016, I received a complaint case from the Toyota Customer Experience Center headquarters regarding Mr [redacted] 's deal and his complaint that he had never received the $auto show rebateI began email correspondence with the customer explaining the deal and that the rebate had been applied at the time of purchase, as the Toyota Customer Experience Center representative had already stated to the customer as wellOn July 11, 2016, Mr [redacted] requested to see a copy of the sale break down sheetThe break down sheet and additional documents from his vehicle transaction were e-mailed to him on July After receiving the documents, the customer requested to set up a meeting at the dealership; the following day, I asked that he allow to me get with the management team and would call to set up an appointmentOn July 14, 2016, I spoke with Mr [redacted] via telephone callWe set up an appointment for Tuesday, July 19, between 9:30AM-10:00AM, so that the General Sales Manager would be available for the meeting as well as the Customer Relations ManagerThe General Sales Manager also happened to be the manager that originally desked the car deal and provided all numbers to the salesperson, which then provided the numbers to the customerMr [redacted] did not call or show for the appointment and emailed me again on July 21”, stating that he was “continuously being jerked around”, and that he would be visiting the dealership the following afternoon,Mr [redacted] visited the dealer Friday, July 22, The General Sales Manager was unavailable at this time as it was a busy Friday afternoon, so I met with the customerI provided the documents directly from the car deal and tried, once again, to explain the price and application of the rebate at time of purchaseThe customer became more frustrated and repeatedly stated that he was lied to and that the rebate had never been discussed during the purchaseI apologized for the frustration, but continued to reiterate that the rebate had already been applied and no further discounts or monies back would be offeredThe customer stated he felt I was speaking down to him, at which time I immediately apologized and stated that was not my intention, I was simply trying to explain that nothing further would be done; at no point in the conversation did I laugh at the customerAt the end of this meeting, Mr [redacted] stated he would call Toyota headquarters again, call our Cincinnati Regional office again, and would continue to pursue an additional $rebate.While I regret Mr [redacted] is dissatisfied with his transaction, nothing is due or owed to him in regard to this complaint.If you should have any questions or require further information, please do not hesitate to contact me.Sincerely, [redacted] Customer Relations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

> I recently filed a complaint against Toyota of OxmoorThe issue has been resolved and I couldn’t have asked for it to be handled in a better way than what the sales manager did I got a good deal on my trade in, my new car has all the features I was expecting, and they went over the entire vehicle with me so there was no surprisesI would like to remove my complaint letter and I would recommend their services.>> Respectfully,> [redacted]

I am in receipt of your correspondence of September 4, and thank you for bringing Mr [redacted] 's issue to my attentionCustomer satisfaction and confidence is very important to the staff at Oxmoor Toyota and I appreciate the opportunity to respond whenever a consumer complaint is brought to my attention.On or about August 27, 2016, Mr [redacted] brought his Prius to the Oxmoor Toyota Service department because the check engine light was onUsing the Toyota Techstream Scan Tool the technician was able to read the codes PCatalyst Efficiency Below Threshold and PFuel Rum OutAfter reading the codes the technician was able to monitor the data list and it clearly showed the catalytic converter was not functioning due to voltage readings being very similar before and after the exhaust went through the Catalytic Converter, The tech ordered a Catalytic Converter and installed it the next day after the customer approved the repairThe technician also replaced the Gas Cap due to the Pcode present in the systemAfter the parts were installed the data monitor was checked again to confirm Catalyst activity and the car was returned to the customer.On September 3, Mr [redacted] returned to Oxmoor Toyota because the lights on his dash were onThe technician used the Techscrean again and found that the water control valve needed to be replacedMr [redacted] declined to have the work done at his expense, and contacted Oxmoor Toyota management instead, requesting that the water control valve be replaced free of charge, since his vehicle had just been at Oxmoor Toyota for repair.Oxmoor Toyota initially declined to perform the repair free of charge due to the fact that the repairs were unrelatedThe catalytic converter is part of the exhaust system and the water control valve is part of the hybrid systemAfter further review of the situation and a goodwill gesture, Oxmoor Toyota agreed to replace the water control valveThe repair was performed on or about September 13, When Mr [redacted] picked up his vehicle, all systems werefunctioning correctlyOn September 16, Mr [redacted] returned to Oxmoor Toyota because lights on the dash board were on againAs a final act of goodwill Oxmoor Toyota agreed to install a new water pump free of charge, with the understanding, that future repairs the Prius may require would be at Mr [redacted] 's expense.Should you have any questions please do nothesitate to contact me at [redacted] Sincerely, [redacted] Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***All oxmoor is do is giving me the run around they will not even return my phoneMr *** *** ask me to keep my lawyer out of it and return they would make it right that way a lie, now there doing nothing

This letter acknowledges the receipt of a consumer complaint dated November 28, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.On June 12, 2016, Mr*** *** purchased a pre-owned Nissan Rogue from Oxmoor
Toyota and traded in his Land RoverThe agreed upon trade allowance for the Land Rover was $11,and the payoff amount used in the deal was estimated at $11,700; leaving a negative equity amount of $700, which was included in the final balance due as with any dealAll figures can be seen on enclosed copy of the purchase order, and no adjustments will be made to the cost or loan at this time,I have enclosed a copy of the payoff check for $sent to *** Federal Credit Union by Oxmoor Toyota, as well as a copy of a refund check sent back to the customer for $($payoff overage + $tax refund).There is an open recall that could be applicable to the customer's Rogue based on a lookup by its WIN numberThe recall involves the vehicle's OCS software; this software can be updated at no charge to the customer and can be done at any Nissan dealerMore information on any open recalls or campaigns can be found at http://www.nissanusa.com/recalls-vin#/.If you should have any questions or require further information, please do not hesitate to contact me. Sincerely,*** *** Customer Relations Manager See attachments for original response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am in receipt of Mr***’s correspondence of November 2, and I am very Surprised to read his response
The vehicle purchased by Mr*** is of the type that is regularly sold to consumersI explained this to Mr*** when we met in my office at Oxmoor ToyotaAt this meeting I also gave him my cell phone number and since then we have corresponded via text message as well as e-mail on numerous occasions regarding his vehicle and my offer to trade him out of the vehicleWhile I am at a loss to understand the disconnect between the conversation I am having with Mr*** and his letters to the Revdex.com, my offer to trade Mr*** out of his vehicle will remain open throughout the month of November
If I may be of further assistance please do not hesitate to contact me,
Sincerely,
*** *** General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not have voicemail.I quit making additional complaints, however my Revdex.com complaint still stands.I have not received an offer to trade out my truck.I have not been contacted by Toyota Corporate or the General Manager about a possible solution.My truck is a fleet truck.The dealership was not supposed to sell this truck to an individualI know, I have read Toyota PolicyI am going to pay this truck off as soon as possible to rid myself of the biggest purchase mistake I have ever madeI do believe in justiceI hope this truck lasts a long time, because it is the last Toyota I will ever buyI know it will be the last new vehicle I ever purchase from a dealershipEverThis experience seems to never endYou would think with a company as large as Toyota that they had someone capable of tellling the truth. Apparently not. ]
Regards,*** ***

This letter acknowledges the receipt of a consumer complaint dated April 7, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Oxmoor Toyota's sales manager *** *** reached out to Mr*** and established that Mr
*** would like to trade out of his vehicleMr*** stated that he will keep looking for a vehicle that he is interested in and once he is ready he will contact *** to set up an appointment to come into Oxmoor Toyota to trade in his Ford Escape.See attachment

This letter acknowledges the receipt of Mr***'s response dated April 24, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I personally contacted Mr*** on April 24" and set up an appointment for him to visit the dealership to look at vehicles so he can be traded out of the car that he is unhappy withHe called minutes prior to his appointment and canceledWe reset the appointment for April 27th and he again canceledOxmoor Toyota has attempted to work with Mir, ***, but if he does not keep his appointments there is nothing that Oxmoor Toyota can do for him.Should you require further information please do not hesitate to contact me at *** ***.See attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** as I told them they have nothing I am interested in all I want to do is take advantage of me again I purchased the car for now the blue book is on the car they hid the fact it was wrecked all they do is give me a runaround they have no intention to doing anything to make it right

This letter acknowledges receipt of Mr. and Mrs. [redacted] correspondence of June 13, 2017. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Per Mr. [redacted] request the EasyCare Vehicle Service Contract has been canceled, and...

$3,000.00 was sent via ACH to Toyota Motor Finance to be applied to the outstanding loan for the Tacoma.See attachment

This letter acknowledges the receipt of a consumer complaint dated March 28, 2017. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that Mrs. [redacted] returned to the dealership and the issue has been...

resolved to her full satisfaction.Should you require further information please do not hesitate to contact me at [redacted].See attachment.

This letter acknowledges receipt of Mr. [redacted]’s complaint of September 10, 2015. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention. 
On or about April 10, 2015 Mr. [redacted] purchased a new 2015 Toyota Tacoma with access...

cab. The vehicle includes a utility package which removes the rear seat, headrest and seat belt and adds a console for storage. The 2015 Tacoma is not a fleet vehicle. Prior to Mr. [redacted]’s complaint with the Revdex.com we offered to trade him out of the vehicle, which Mr. [redacted] declined. 
I met with Mr. [redacted] for two hours to discuss the issue and on October 1, 2015 Mr. [redacted] advised me via e-mail that he is suspending his complaints and for me to contact him. I have left several messages for Mr. [redacted], but I have not received a call back.
If I may be of further assistance please do not hesitate to contact me.
Sincerely,
 
[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, I have to say that the...

content of this response is the same as the one I got over the phone by [redacted], so I see nothing new from Oxmoor Toyota.I also have nothing against [redacted] who showed me the car on that day, or [redacted], the Vehicle Delivery Specialist (whose last name eludes me). They were both very professional and helpful. To my inquiries about the audio system, they both commented that they were not aware of the details of the communication I had with the original person who contacted me the previous week through texting, [redacted]In addition, I have nothing against the product I purchased. The car is simply great. It is a well engineered automobile, stylish and reliable.My disagreement with Oxmoor Toyota is regarding the way the specific feature was communicated to me. Oxmoor Toyota says that I asked about the "Entune" system. But the truth is that first I asked if the car has the "Entune Audio Plus", and only after I did not get a specific text answer about it, I asked again by text, twice, but I only referred to it as "Entune". And I got the answer "yes". The screen captures of my communication were included. The unfortunate thing on my part is that I did not know exactly the details of the "Entune Audio Plus" versus the simpler "Entune", and I could not tell if it was included or not, when the car functionalities were explained to me.When I talked to [redacted] on the phone he dismissed my claim, saying that my text said "Entune". But first I asked about the "Entune Audio Plus", and having gotten no relevant answer I then asked twice about the "Entune" - without knowing that these were different features.This is why I would request an impartial comment from the Revdex.com. Please take a look at the screen captures I attached and if the Revdex.com honestly thinks that the way I communicated about this feature is wrong, then I will accept it and retract the complaint.Otherwise, I would ask that Oxmoor Toyota stands behind what I believe is a feature that they advertised to me, and they upgrade my car in the near future.
Regards,
[redacted]