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This letter acknowledges the receipt of a consumer complaint dated March 20, 2017. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention,I am sorry to hear that Mr. [redacted] has received marketing emails from Oxmoor Toyota in...

California. I can assure him that we did not purchase his name, but we received an internet lead from a potential customer using Mr. [redacted]’s e-mail. I will manually remove Mr. [redacted]'s name from our database. This should remove any risk of Mr. [redacted] receiving any more unsolicited communication from Oxmoor Toyota.Should you have any questions please do not hesitate to contact me.See attachment.

I am in receipt of your correspondence of September 4, 2016 and thank you for bringing Mr. [redacted]'s issue to my attention. Customer satisfaction and confidence is very important to the staff at Oxmoor Toyota and I appreciate the opportunity to respond whenever a consumer complaint is brought to my...

attention.On or about August 27, 2016, Mr. [redacted] brought his 2008 Prius to the Oxmoor Toyota Service department because the check engine light was on. Using the Toyota Techstream Scan Tool the technician was able to read the codes P0420 Catalyst Efficiency Below Threshold and P3193 Fuel Rum Out. After reading the codes the technician was able to monitor the data list and it clearly showed the catalytic converter was not functioning due to voltage readings being very similar before and after the exhaust went through the Catalytic Converter, The tech ordered a Catalytic Converter and installed it the next day after the customer approved the repair. The technician also replaced the Gas Cap due to the P3193 code present in the system. After the parts were installed the data monitor was checked again to confirm Catalyst activity and the car was returned to the customer.On September 3, 2016 Mr. [redacted] returned to Oxmoor Toyota because the lights on his dash were on. The technician used the Techscrean again and found that the water control valve needed to be replaced. Mr. [redacted] declined to have the work done at his expense, and contacted Oxmoor Toyota management instead, requesting that the water control valve be replaced free of charge, since his vehicle had just been at Oxmoor Toyota for repair.Oxmoor Toyota initially declined to perform the repair free of charge due to the fact that the repairs were unrelated. The catalytic converter is part of the exhaust system and the water control valve is part of the hybrid system. After further review of the situation and a goodwill gesture, Oxmoor Toyota agreed to replace the water control valve. The repair was performed on or about September 13, 2016. When Mr. [redacted] picked up his vehicle, all systems werefunctioning correctly. On September 16, 2016 Mr. [redacted] returned to Oxmoor Toyota because lights on the dash board were on again. As a final act of goodwill Oxmoor Toyota agreed to install a new water pump free of charge, with the understanding, that future repairs the Prius may require would be at Mr. [redacted]'s expense.Should you have any questions please do nothesitate to contact me at [redacted]Sincerely,[redacted]Service Director

This letter acknowledges the receipt of a consumer complaint dated February 2, 2017, now requiring a second response, As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention,Oxmoor Toyota does not believe we advertised this vehicle to have any feature outside of how it is equipped. The customer was aware this vehicle did not have Entune Audio Plus before driving the vehicle off of the lot, as this was explained by Sabrina-the vehicle delivery specialist, when customer inquired about downloading the Scout GPS Link app (a feature of the Entune Audio Plus system).As stated in the previous response, the customer's request to have the current system retrofitted to include Entune Audio Plus is not a viable option as this is a system only available from the factory, as either standard equipment on a higher trim level Corolla, or as part of an upgraded package on an LE Corolla added during the build process (adding an additional $1215,00 MSRP for this package). The current system cannot be upgraded,If the customer would like to trade in the current vehicle and purchase a Corolla equipped with a different Entune system, Oxmoor Toyota would be more than happy to assist,If you should have any questions or require further information, please do not hesitate to contact me.Sincerely,*
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and consider the issue resolved
Regards,
[redacted]

To Whom it may concern:This letter acknowledges the receipt of a consumer complaint dated July 22, 2016. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Mr. [redacted] purchased a 2016 Toyota 4Runner from our dealership on...

January 31, 2016. Mr. [redacted] had visited a local auto show a couple weeks prior, at which Toyota was offering a $500 rebate to those who attended the auto show and proceeded to purchase a car by the end of the following month. When the customer came in to purchase the 4Runner on January 28, 2016, it was made known that he attended the car show and intended to use the $500 rebate. He also brought a vehicle specification sheet print out provided to him by [redacted] from a visit there, which listed the vehicle he desired and the price they were willing to offer him  $35,710 (MSRP $36,710 minus $1000); he wanted us to beat their offer.We did not have the specific 4Runner Mr. [redacted] desired, so it had to be located/traded from another dealership, but on January 28, a vehicle was secured and numbers were finalized. Oxmoor Toyota agreed to match the offer given to the customer by [redacted] ($35,710) because the MRSP of the vehicle Mr. [redacted] was actually purchasing was higher at $36,975; a discount of $1265. Oxmoor Toyota then took the additional $500 off for the auto show rebate, but also applied a $100 locate fee, bringing the final sale price to $35,310 before tax, title, license and fees. Mr. [redacted] agreed to this price, signed all documents, and purchased the vehicle.On July 1, 2016, I received a complaint case from the Toyota Customer Experience Center headquarters regarding Mr. [redacted]'s deal and his complaint that he had never received the $500 auto show rebate. I began email correspondence with the customer explaining the deal and that the rebate had been applied at the time of purchase, as the Toyota Customer Experience Center representative had already stated to the customer as well. On July 11, 2016, Mr. [redacted] requested to see a copy of the sale break down sheet. The break down sheet and additional documents from his vehicle transaction were e-mailed to him on July 12. After receiving the documents, the customer requested to set up a meeting at the dealership; the following day, I asked that he allow to me get with the management team and would call to set up an appointment. On July 14, 2016, I spoke with Mr. [redacted] via telephone call. We set up an appointment for Tuesday, July 19, 2016 between 9:30AM-10:00AM, so that the General Sales Manager would be available for the meeting as well as the Customer Relations Manager. The General Sales Manager also happened to be the manager that originally desked the car deal and provided all numbers to the salesperson, which then provided the numbers to the customer. Mr. [redacted] did not call or show for the appointment and emailed me again on July 21”, stating that he was “continuously being jerked around”, and that he would be visiting the dealership the following afternoon,Mr. [redacted] visited the dealer Friday, July 22, 2016. The General Sales Manager was unavailable at this time as it was a busy Friday afternoon, so I met with the customer. I provided the documents directly from the car deal and tried, once again, to explain the price and application of the rebate at time of purchase. The customer became more frustrated and repeatedly stated that he was lied to and that the rebate had never been discussed during the purchase. I apologized for the frustration, but continued to reiterate that the rebate had already been applied and no further discounts or monies back would be offered. The customer stated he felt I was speaking down to him, at which time I immediately apologized and stated that was not my intention, I was simply trying to explain that nothing further would be done; at no point in the conversation did I laugh at the customer. At the end of this meeting, Mr. [redacted] stated he would call Toyota headquarters again, call our Cincinnati Regional office again, and would continue to pursue an additional $500 rebate.While I regret Mr. [redacted] is dissatisfied with his transaction, nothing is due or owed to him in regard to this complaint.If you should have any questions or require further information, please do not hesitate to contact me.Sincerely,[redacted] Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

See attachment.This letter acknowledges the receipt of a consumer complaint dated April 12, 2107. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Ia m happy to report that Mrs. [redacted] returned to the dealership and the...

issue has been resolved to her full satisfaction.

> I recently filed a complaint against Toyota of Oxmoor. The issue has been resolved and I couldn’t have asked for it to be handled in a better way than what the sales manager did.  I got a good deal on my trade in, my new car has all the features I was expecting, and they went over the...

entire vehicle with me so there was no surprises. I would like to remove my complaint letter and I would recommend their services.>> Respectfully,>[redacted]