Kirby Brothers Flooring, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The contract was cancelled Amazon relocation did not do the move I do not have any document to submit The company accepts that there was a deposit charge of $the amount that should be refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Revdex.com CASE ID #: *** - *** *** Good morning, Please help- we have not received our deposit back and this company is running a scamThey are offering 65.00-why would they keep the rest of our money? We appreciate your help-
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, As previously explained, please understand we are more than willing to resolve this customer’s complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company Due to the customer’s apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matterSequentially unable to offer a suitable resolution However, we truly value our customers and take any complaints very seriouslyIn the future should the customer ultimately decide to comply and provide the previously requested basic, necessary and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution In order to maintain our high level of customer satisfaction, AMAZON RELOCATION is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move. Upon your signature and return of this letter, a settlement check will be forwarded to you at the address above Kindly accept our apologies for any inconvenience and we wish you the best in your new location! Very Truly, Customer Service Dept

The Move Estimate is the version I signed electronicallyMy Original List is the list I used to read to the Amazon Relocation representativeThe Inventory is the list that Amazon Relocation used to load the truckThe Revised List is what was presented after the truck was loaded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company has yet to return any of my callsNot once was I given a website to file a claimThey are not professional in any wayI have spent more money than I needed to for replacement parts to my wall unit due to a box missing and also I have furniture that was broken beyond repairThis company is a ripoff and has bad business practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Revdex.com CASE ID #: *** - *** *** Good morning, Please help- we have not received our deposit back and this company is running a scamThey are offering 65.00-why would they keep the rest of our money? We appreciate your help-
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Valued Customer, Please read therequirements & regulations to ensure a smooth resolution for yourclaim/complaintIn the unlikely event you may realize that some of your goodsare damaged or missing, or if you feel that you have been over-charged orcharged for services that you didn’t received prior, during or after serviceswere completed, all customers fully understand that they must initially givethe service provider (Moving Company) the first right to fully investigate andrespond in writing with a resolution to their issues. To start yourclaim/complaint process, please go to the website ***Whenentering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good morning, Please know that the merchant HAS NOT resolved this matter with us (deposit) and when we call, we are told to call back in three weeks. Please advise- Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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** *** *** *** *** ***
*** *** ** ***
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** ** *** * *** *** Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer Please note, that we are more than willing tothoroughly investigate the consumer’s said complaints in an attempt to better understand,validate and fairly resolve all of their issues against our companyCustomersatisfaction is critically important to us and we want to ensure that everycustomer knows their business is valued and truly appreciated When it comes to these matters we putourselves completely at the customer’s disposalRest assured that if and upona full and thorough investigation through MovingClaims.net (Claims Processing Center)we can validate that the customer’s claims/complaints against the company arein fact true and accurate, the company guaranteesto compensate the customer in accordance to their coverage and will ensurea fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessary resourcesto deal directly with our company in hopes of reaching a fair resolutionInaddition to that, all consumers receive informative documentation prior to theirservice date, advising them that in the unlikely event a consumer may realizethat some of their goods are damaged or missing, or if they feel that they havebeen over-charged or charged for services that they didn’t received prior,during or after services were completed, they are provided with the opportunityto have their issues and concerns formally addressed, investigated and resolved in accordance with their coverageand contractual liabilities To better understandand validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of thecontracts they have received from the company, they allegedly have hadtransactions with to determine and validate the company they are attempting tofile their complaint againstThus will confirm interaction between bothparties and ensure a fair investigation for both the customer as well as thecompany. We respectfully request that the consumer providethe following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issuesBe sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing. Very Truly,
*** *** * ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can not solve this complaint until the movingclaims department interjectsI accept that we are all waiting for the paperwork to be processed but I will not close this complaint until the matter is resolved.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, ? As previously explained, please understand we are more than willing to resolve this customer’s complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company? Due to the customer’s apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matterSequentially unable to offer a suitable resolution ? However, we truly value our customers and take any complaints very seriouslyIn the future should the customer ultimately decide to comply and provide the previously requested basic, necessary and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution ? In order to maintain our high level of customer satisfaction, AMAZON RELOCATION is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move.? ? Upon your signature and return of this letter, a settlement check will be forwarded to you at the address above? Kindly accept our apologies for any inconvenience and we wish you the best in your new location! ? Very Truly, ? Customer Service Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? I can assure you that I thoroughly read and comprehended the company terms and conditions prior to signing them, as well as assure you that the company violated not only its own policy, but also Federal regulationAs I stated in my original complaint,
The
contract states that Amazon Relocation should “execute a Revised/Rescission
document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB,” which they did not
do; and further the contract states, “** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ***.”? The revised estimate, which was presented
after loading was completed, was not signed, but instead on the signature line
it was written, “Needs to be adjusted from listed cost??"LM.”
Amazon Relocation committed fraud, theft of property and extortion, as they loaded up my property under the previous accepted contract; then after loading, presented a revised contract for almost double the price, which was not signedAfter informing Amazon Relocation? that I would not pay the revised price and telling them? to unload my property, they instead? took my property against my consent, attempting to use the threat of selling my property to extort? more money from meThis is the reason we are in this situation
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Good morning,? ? ? Please know that the merchant HAS NOT resolved this matter with us (deposit) and when we call, we are told to call back in three weeks.? ? ? ? Please advise-? ? ? Thanks? ?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has yet to return any of my calls. Not once was I given a website to file a claim. They are not professional in any way. I have spent more money than I needed to for replacement parts to my wall unit due to a box missing and also I have furniture that was broken beyond repair. This company is a ripoff and has bad business practices. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer,  Please read therequirements & regulations to ensure a smooth resolution for yourclaim/complaint. In the unlikely event you may realize that some of your goodsare damaged or missing, or if you feel that you have been over-charged orcharged for services that you didn’t received prior, during or after serviceswere completed, all customers fully understand that they must initially givethe service provider (Moving Company) the first right to fully investigate andrespond in writing with a resolution to their issues. To start yourclaim/complaint process, please go to the website [redacted]. Whenentering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT<<< tab and register your claim information. Please have your fullname as it appears on the bill of lading (Contract), the legal name of yourservice provider (Moving Company), your order number or move confirmationnumber, an email address, and a valid phone number where we can contact you. Upon receivingyour information online, a Claim Acknowledgment Confirmation Notice will besent to you via email, confirming that your claim/complaint has been receivedand entered to our electronic system. Note: Please make sure to check your junkor spam folders for our email confirmation.  FilingLimitations: A claim for Loss, Damage, Delay or Overcharge must be registeredin writing or electronically with your carrier (through us) within 9 months ofdelivery for international or interstate moves or within approx. 15-90 days forlocal or intrastate moves depending on your local state regulations. You MUSTcheck on the back of your Bill of Lading for the correct time limit to file aclaim or you may contact your carrier directly to inquire about the time limit.Federal regulations allow up to 120 days for claims to be offered settlementsor denied. If the investigation of a claim requires additional time beyond the120 days, an extension notice must be provided every 60 consecutive days, untila claim settlement has been offered or denied in writing to the customer. NOTE: Perfederal regulations, you are allowed to file a claim only once. No additionswill be accepted at a later time than the date your claim has been received inour office or posted online. Please make sure to fully inspect your shipmentproperly prior to filing your claim so that all of your issues will be fullyinvestigate and respond in writing with a fair resolution. DisputeProcess: If you are not satisfied with the settlement offer made on behalf ofyour carrier, you must send your dispute in writing to [redacted]or you may mail your dispute along with any supporting documents to: [redacted] [redacted]. A Dispute Receipt Acknowledgement Notice will be sentto your email on file or via mail. At that point, your file will be reviewed bya senior adjuster. If any adjustments are due, or if no adjustments can beoffered, you will be notified in writing. If the final resolution is notaccepted you may request to proceed with Arbitration. Arbitrationprogram: All customers have the option to request arbitration through yourcarrier’s Dispute Settlement & Arbitration Program. The specific details ofyour carrier’s Arbitration Program are different and will be provided uponrequest and once the claim process is completed as required by law. All carriers have the right to try and settle aclaim directly with their customers prior to proceeding with arbitration.Unless a claim has been filed and a resolution has been offered, no arbitrationcan be offered.

[redacted] [redacted] [redacted] [redacted]
 
[redacted]
 
[redacted]
 
[redacted]...

[redacted] [redacted] [redacted] Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and  resolved inaccordance with their coverage and contractual liabilities.  To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, etc.) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.     Very Truly, 
[redacted] – AmazonRelocation Services

CompanyRespond to Revdex.com Case # [redacted] - [redacted]  August **, 2015 [redacted]  Re: Revdex.com CASE ID #: [redacted] -...

[redacted] Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. All of our binding transportation quotes provided byour relocation representatives are based on information given by customersprior to move date which consists of a total volume to be shipped. Uponreceiving this information, a binding & guaranteed transportation cost isprovided to the customer specifying and detailing services to be rendered, withcustomer approval to Order of Service via Electronic Signature confirming theinformation provided is true and accurate. Our records clearly show that due to additional services requested by thecustomer and rendered by Amazon Relocation on the day of the pickup, consistingof additional volume to be shipped, Packing Supplies to be used, and additionallabor for packing her items and unpacking at time of delivery as well,additional charges were made to their account. The total Transportation costfor the relocation was reconfigured according to their new requirements at thetime of pickup date. Please Note thaton the confirmation call from Amazon Relocation (Confirmation Department) oneday prior to pick-up date, there was NO mention made by the customer ofadditions or changes to the account. As of today 08-**-15 the customer has failed toprovide our company with any written request authorizing us to continue forwardwith their delivery and based on our knowledge the customer is still in need ofstorage services. Please note that if the customer decide not to continue forward withamazon relocation, as her delivery company, we can release her shipment at anygiven time to either her or, any carrier / transportation provider she haveselected, with her only responsibility to financially settle the balance duefor loading services rendered of labor, materials utilized for packing, tolls,gas, mileage and taxes, before releasing the shipment to the party of herchoice.Please understandthat we always try to be as clear & upfront as possible with customersprior to their move date to avoid any unforeseen surprises. We can assure youthat if the customer had read & comprehended the company terms &conditions prior to fully signing and agreeing to them, we would not be in thissituation.      Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

 Not only do I have all of these documents I also have documents showing that I did not sign any of the contracts. I made the parents when the movers arrived. Please indicate where I need to send all these documents as well as pictures of the damage caused to my furniture along with missing items. The moving company wanted an extra $400 to bring the furniture in because according to them the truck did not fit. My boyfriend drives the same type of 53 foot trailer and was able to fit it in the parking area being that it was even empty. From the curb to my door was 76 ft and their moving distance is 775 ft. The driver named [redacted] when I asked what his name was claimed his name was [redacted] and the gentlemen he brought with him was someone he picked up at the [redacted]. He wanted to dumb my furniture 500 feet away from my door and after I told him to leave it and I would figure it out he then called his boss and spoke to him in Arabic. The boss instructed him to also take pictures of my I'd and my credit card with his phone which I'm not surenia secure is secure and has my personal information. He then preasured e into signing the bill of lading not allowing me to check my furniture truly because he had to deliver the gentlemen he brought with him back to [redacted] in LA. I asked him why he didn't inform me of all this info the day before when he called and he said he didn't know and didn't feel he had to even though I have no copies of this supposed paper work I had signed acknowledging their policy.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted] [redacted]
 
 
[redacted]
 [redacted] Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above...

referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and  resolved inaccordance with their coverage and contractual liabilities.  To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.     Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Dear Valued Customer,  Please accept our sincerest apologies for any inconvenience you may be incurring during this claim process. We understand your time is very valuable and we truly appreciate your patience.  Please see below, our records show that the last correspondence we've sent to you was on 05/**/15, the Claim Procedures Package. To date we have not received that back from you.For your convenience we’ve re-attached the PDF file. Please follow the instructions on the package and return it to the address below so that we may continue forward with your claim process. Mailing Address:[redacted] Kindly accept our apologies for any inconvenience and we wish you the best in your new location!