Kirby Brothers Flooring, Inc.

[redacted] [redacted] [redacted]     February *, 2016   Revdex.com Serving Metropolitan New York, Inc. [redacted]   [redacted]...

[redacted]
* Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverage and contractual liabilities.   To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.   We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);   ü  Bill of Lading (contract) ü  Order for Service ü  Household Goods Descriptive Inventory (both pickup and final delivery copies) ü  Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)   We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.       Very Truly,   David L[redacted] Legal Department – Amazon Relocation Services

The Move Estimate is the version I signed electronically. My Original List is the list I used to read to the Amazon Relocation representative. The Inventory is the list that Amazon Relocation used to load the truck. The Revised List is what was presented after the truck was loaded.

Dear Revdex.com,  Please notethat Amazon Relocation Services ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. Per customer request, please see attached document CLEARLY showing that we return her deposit back on July **/2015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thanks for your intervention.  The amount of $250.00 was returned to me via credit card bank.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I can assure you that I thoroughly read and comprehended the company terms and conditions prior to signing them, as well as assure you that the company violated not only its own policy, but also Federal regulation. As I stated in my original complaint,
The
contract states that Amazon Relocation should “execute a Revised/Rescission
document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB,” which they did not
do; and further the contract states, “[redacted].”  The revised estimate, which was presented
after loading was completed, was not signed, but instead on the signature line
it was written, “Needs to be adjusted from listed cost. –LM.”
Amazon Relocation committed fraud, theft of property and extortion, as they loaded up my property under the previous accepted contract; then after loading, presented a revised contract for almost double the price, which was not signed. After informing Amazon Relocation that I would not pay the revised price and telling them to unload my property, they instead took my property against my consent, attempting to use the threat of selling my property to extort more money from me. This is the reason we are in this situation.
Sincerely,
[redacted]