Revdex.com: I received the merchandise the day after I submitted the complaint I had asked the business to send me tracking info and notice of shipping and they did neither so I filed the complaintThis issue is resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
When the customer emailed us initially, we did not know she did not receive the productWe have reshipped it and paid for tracking Item appears to be delivered to address as of 2/8/Address: C [redacted] Piece Count: [redacted] Postage Class: First-Class, Package Weight: oz Extra Services: USPS Tracking Tracking Number: [redacted] Please let us know if any further action is required Thank You ***
First of all this company is very deceiving!! After reading all of the good reviews about the product, I decided to order two inch Kitty Kick Stix for my catsI did not know that they only show the good reviews on their website, and if someone writes them a bad review, they do not show it! That is so wrong! I received two defective Kick Stix and when contacting them, they basically said that the stix were not defective, just because my cats didn't like themAfter arguing with them, they finally sent me one replacement stix (which was really not any better than the first ones that I had received)I told them that I should receive two of them, as I had purchased two of them After waiting for several days for a reply, they said they would send me another one, and that I should receive it last weekendI never received it , and they claim that it must have gotten lost in the mailLol! They say they are going to send me another one, but at this point, I would just like a refund of
I ordered a pack of the 15" kitty Kat sticks I was given a choice of designs for each stick I choose different designs (1-I love my cat, and - Happy cats) I was sent of the "I love my cat), but was promised on my first email to them that the correct one would be sent I have gotten no more response nor I have received the correct item, however I still get lots of ads for there product I'm not even sure they put catnip in them My cat would rather play with his old toys Either way, they promised to send the correct item and have not, but they sure made sure they charged my credit card
We have reshipped the Cat Toy with the fabric requested We explained to the customer that the fabric was on back-order and would be sent once it became in stock
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have reshipped the Cat Toy with the fabric requested
We explained to the customer that the fabric was on back-order and would be sent once it became in stock
We do not guarantee reaction to all pets, it clearly states this on every page in addition to our order policy on our website.http://www.kittykickstix.com/order-policies/ Please let customer know to return all toys to our address belowWe will refund the product cost.KittyKickStix.comPO BOX 73761San Clemente, CA
I ordered a pack of the 15" kitty Kat sticks I was given a choice of designs for each stick I choose different designs (1-I love my cat, and - Happy cats) I was sent of the "I love my cat), but was promised on my first email to them that the correct one would be sent I have gotten no more response nor I have received the correct item, however I still get lots of ads for there product I'm not even sure they put catnip in them My cat would rather play with his old toys Either way, they promised to send the correct item and have not, but they sure made sure they charged my credit card
First of all this company is very deceiving!! After reading all of the good reviews about the product, I decided to order two inch Kitty Kick Stix for my catsI did not know that they only show the good reviews on their website, and if someone writes them a bad review, they do not show it! That is so wrong!
I received two defective Kick Stix and when contacting them, they basically said that the stix were not defective, just because my cats didn't like themAfter arguing with them, they finally sent me one replacement stix (which was really not any better than the first ones that I had received)I told them that I should receive two of them, as I had purchased two of them After waiting for several days for a reply, they said they would send me another one, and that I should receive it last weekendI never received it , and they claim that it must have gotten lost in the mailLol! They say they are going to send me another one, but at this point, I would just like a refund of
I ordered a pack of the 15" kitty Kat sticks I was given a choice of designs for each stick I choose different designs (1-I love my cat, and - Happy cats) I was sent of the "I love my cat), but was promised on my first email to them that the correct one would be sent I have gotten no more response nor I have received the correct item, however I still get lots of ads for there product I'm not even sure they put catnip in them My cat would rather play with his old toys Either way, they promised to send the correct item and have not, but they sure made sure they charged my credit card
We make a hand-made cat pet toy, all of our toys are made the exact sameWe do not guarantee reaction to all pets, it clearly states this on every page of our website, emails, in addition to our order policy on our website.http://www.kittykickstix.com/order-policies.phpWhen the customer first
reached out to us, we provided a complimentary stix12/- USPS Tracking Number: ***Customer asked for a second replacement to match her original 2, we sent out another. 01/- USPS Tracking Number: ***Please let customer know to return all toys to our address belowWe will refund the product costIf she would liek any shipping charge refunded, she will have to contact USPS. KittyKickStix.comPO BOX 73761San Clemente, CA
Revdex.com:
I received the merchandise the day after I submitted the complaint I had asked the business to send me tracking info and notice of shipping and they did neither so I filed the complaintThis issue is resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Each Cat Toy is handmadeOnce we received notice of the lost package, we immediately started the process to re-make the order.
The order has been shipped, with USPS delivery confirmationThe order does show deliveredInformation
below.
Address: *** ***
*** ***
** *** **
*** ** ***
*** *** ***
*** *** *** ***
*** * ***
*** *** *** ***
*** *** *** ***
Status: Delivered
First of all this company is very deceiving!! After reading all of the good reviews about the product, I decided to order two inch Kitty Kick Stix for my catsI did not know that they only show the good reviews on their website, and if someone writes them a bad review, they do not show it! That is so wrong!
I received two defective Kick Stix and when contacting them, they basically said that the stix were not defective, just because my cats didn't like themAfter arguing with them, they finally sent me one replacement stix (which was really not any better than the first ones that I had received)I told them that I should receive two of them, as I had purchased two of them After waiting for several days for a reply, they said they would send me another one, and that I should receive it last weekendI never received it , and they claim that it must have gotten lost in the mailLol! They say they are going to send me another one, but at this point, I would just like a refund of
On December 18th I placed an order for Kitty Kick stix'sGave them my card information and the payments of approximately Today they have sent me emails telling that my product is being shipped however to date I have not received anythingI would like them to send my product as promised since they already took the money for it
Revdex.com: I received the merchandise the day after I submitted the complaint I had asked the business to send me tracking info and notice of shipping and they did neither so I filed the complaintThis issue is resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
When the customer emailed us initially, we did not know she did not receive the productWe have reshipped it and paid for tracking Item appears to be delivered to address as of 2/8/Address: C [redacted] Piece Count: [redacted] Postage Class: First-Class, Package Weight: oz Extra Services: USPS Tracking Tracking Number: [redacted] Please let us know if any further action is required Thank You ***
First of all this company is very deceiving!! After reading all of the good reviews about the product, I decided to order two inch Kitty Kick Stix for my catsI did not know that they only show the good reviews on their website, and if someone writes them a bad review, they do not show it! That is so wrong! I received two defective Kick Stix and when contacting them, they basically said that the stix were not defective, just because my cats didn't like themAfter arguing with them, they finally sent me one replacement stix (which was really not any better than the first ones that I had received)I told them that I should receive two of them, as I had purchased two of them After waiting for several days for a reply, they said they would send me another one, and that I should receive it last weekendI never received it , and they claim that it must have gotten lost in the mailLol! They say they are going to send me another one, but at this point, I would just like a refund of
I ordered a pack of the 15" kitty Kat sticks I was given a choice of designs for each stick I choose different designs (1-I love my cat, and - Happy cats) I was sent of the "I love my cat), but was promised on my first email to them that the correct one would be sent I have gotten no more response nor I have received the correct item, however I still get lots of ads for there product I'm not even sure they put catnip in them My cat would rather play with his old toys Either way, they promised to send the correct item and have not, but they sure made sure they charged my credit card
We have reshipped the Cat Toy with the fabric requested We explained to the customer that the fabric was on back-order and would be sent once it became in stock
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
PLACED AND PAID FOR MERCHANDISE IN MID DECEMBER ORDER STILL NOT RECEIVED AND RECENT EMAILS ABOUT SAME UNANSWERED
We have reshipped the Cat Toy with the fabric requested
We explained to the customer that the fabric was on back-order and would be sent once it became in stock
We do not guarantee reaction to all pets, it clearly states this on every page in addition to our order policy on our website.http://www.kittykickstix.com/order-policies/ Please let customer know to return all toys to our address belowWe will refund the product cost.KittyKickStix.comPO BOX 73761San Clemente, CA
I ordered a pack of the 15" kitty Kat sticks I was given a choice of designs for each stick I choose different designs (1-I love my cat, and - Happy cats) I was sent of the "I love my cat), but was promised on my first email to them that the correct one would be sent I have gotten no more response nor I have received the correct item, however I still get lots of ads for there product I'm not even sure they put catnip in them My cat would rather play with his old toys Either way, they promised to send the correct item and have not, but they sure made sure they charged my credit card
First of all this company is very deceiving!! After reading all of the good reviews about the product, I decided to order two inch Kitty Kick Stix for my catsI did not know that they only show the good reviews on their website, and if someone writes them a bad review, they do not show it! That is so wrong!
I received two defective Kick Stix and when contacting them, they basically said that the stix were not defective, just because my cats didn't like themAfter arguing with them, they finally sent me one replacement stix (which was really not any better than the first ones that I had received)I told them that I should receive two of them, as I had purchased two of them After waiting for several days for a reply, they said they would send me another one, and that I should receive it last weekendI never received it , and they claim that it must have gotten lost in the mailLol! They say they are going to send me another one, but at this point, I would just like a refund of
I ordered a pack of the 15" kitty Kat sticks I was given a choice of designs for each stick I choose different designs (1-I love my cat, and - Happy cats) I was sent of the "I love my cat), but was promised on my first email to them that the correct one would be sent I have gotten no more response nor I have received the correct item, however I still get lots of ads for there product I'm not even sure they put catnip in them My cat would rather play with his old toys Either way, they promised to send the correct item and have not, but they sure made sure they charged my credit card
We make a hand-made cat pet toy, all of our toys are made the exact sameWe do not guarantee reaction to all pets, it clearly states this on every page of our website, emails, in addition to our order policy on our website.http://www.kittykickstix.com/order-policies.phpWhen the customer first
reached out to us, we provided a complimentary stix12/- USPS Tracking Number: ***Customer asked for a second replacement to match her original 2, we sent out another. 01/- USPS Tracking Number: ***Please let customer know to return all toys to our address belowWe will refund the product costIf she would liek any shipping charge refunded, she will have to contact USPS. KittyKickStix.comPO BOX 73761San Clemente, CA
Revdex.com:
I received the merchandise the day after I submitted the complaint I had asked the business to send me tracking info and notice of shipping and they did neither so I filed the complaintThis issue is resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Each Cat Toy is handmadeOnce we received notice of the lost package, we immediately started the process to re-make the order.
The order has been shipped, with USPS delivery confirmationThe order does show deliveredInformation
below.
Address: *** ***
*** ***
** *** **
*** ** ***
*** *** ***
*** *** *** ***
*** * ***
*** *** *** ***
*** *** *** ***
Status: Delivered
PLACED AND PAID FOR MERCHANDISE IN MID DECEMBER ORDER STILL NOT RECEIVED AND RECENT EMAILS ABOUT SAME UNANSWERED
First of all this company is very deceiving!! After reading all of the good reviews about the product, I decided to order two inch Kitty Kick Stix for my catsI did not know that they only show the good reviews on their website, and if someone writes them a bad review, they do not show it! That is so wrong!
I received two defective Kick Stix and when contacting them, they basically said that the stix were not defective, just because my cats didn't like themAfter arguing with them, they finally sent me one replacement stix (which was really not any better than the first ones that I had received)I told them that I should receive two of them, as I had purchased two of them After waiting for several days for a reply, they said they would send me another one, and that I should receive it last weekendI never received it , and they claim that it must have gotten lost in the mailLol! They say they are going to send me another one, but at this point, I would just like a refund of
On December 18th I placed an order for Kitty Kick stix'sGave them my card information and the payments of approximately Today they have sent me emails telling that my product is being shipped however to date I have not received anythingI would like them to send my product as promised since they already took the money for it