Kixify.com

Ordered some shoes from a seller on KixifyDid not receive any communication at all from the seller, so I opened a [redacted] dispute after hoursAfter weeks I've gotten my money backWhat is really odd to me is that I submitted negative feedback to the sellerI just saw that the feedback that I typed up is NOT what is shown on the seller's feedbackWhat is shown is still negative feedback regardless, but the words are completely differentSo, did a moderator at Kixify re-type my feedback? Very unnervingAlso the My Orders section of my account is now completely blankWarning bells all aroundStay away from this site, stick to ***Luckily if you are scammed like I was, you can get your money back from [redacted]

Customer was refunded on 1:39:AM

Revdex.com:At this time, my complaint, ID [redacted] regarding Kixify.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

But I would also like to have something done with the seller of the item in question, so this doesn't happen to anyone else in the future Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

***,We understand how frustrating this situation must have beenAll buyers and sellers must agree to our Terms of Service prior to creating an account on our siteThis is not only to verify the user knows the rules of the site but also to verify the user understands how the site functions in its entiretyIn this case, all you need to do is file a dispute with [redacted] in order to receive a refundWe are Official [redacted] partners and all transactions through our site are covered by [redacted] Buyer and Seller Protection, whether you used a [redacted] account or notYou have days to file a dispute for a refund if anything goes wrong (item not received, item significantly not as described, etc.) so please do so as soon as possibleYou can do so by logging into the account you used to pay OR, if you didn't use a [redacted] account to pay, simply contact their customer service and they will assist you in starting the proccesPlease understand, also, that this seller is entirely separate from Kixify as a companyWe merely provide the marketplaceThe buyers and sellers are all screened before joining but that can not always guarantee a perfect transaction every single timeAs for our customer service and lack of a response to your request, there may be a technical errorWe get to every email we receive within hours, so our responses are generally quick, concise, and helpfulIf you can provide us with the email you used to contact us, we can look into the issue and hopefully resolve it so that future users do not experience the same problemHope this helps!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I appreciate the company's response, I want to also request what action they are taking to ensure the seller doesn't treat other customers like this Has that seller provided an explanation to Kixify? Will they continue to support a marketplace for their products? I saw other complaints against the same seller on the Kixify site I don't think they should be allowed to continue to do business on KixifyWhen I log onto the Kixify site I can only see the emails sent to the seller I cannot find the email I sent to Kixify It used to be there for me to view It's good to know they usually respond to all emails within hours In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The dispute between the buyer and seller is under resolution by our partners at [redacted] On 6:11:AM, [redacted] IPN reported a reversed payment of -USD

Revdex.com:
At this time, I have not been contacted by Kixify.com regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Kixify.com has been resolved
It has been resolved as *** refunded me the money out of the sellers account,
but I still have not heard from Kixify in regards to this matter. There has been no attempt on Kixify's behalf to rectify this and my multiply correspondences to them asking for help to rectify this with the seller were never answered. I heard from no one at kixify, stay away from this business
Sincerely,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer was refunded on 05/**/2016 
font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; text-align: -webkit-center; background-color: rgb(255, 255, 255);">1:39:17 AM

Revdex.com:At this time, my complaint, ID [redacted] regarding Kixify.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Ordered some shoes from a seller on Kixify. Did not receive any communication at all from the seller, so I opened a [redacted] dispute after 24 hours. After 3 weeks I've gotten my money back. What is really odd to me is that I submitted negative feedback to the seller. I just saw that the feedback that I typed up is NOT what is shown on the seller's feedback. What is shown is still negative feedback regardless, but the words are completely different. So, did a moderator at Kixify re-type my feedback? Very unnerving. Also the My Orders section of my account is now completely blank. Warning bells all around. Stay away from this site, stick to [redacted]. Luckily if you are scammed like I was, you can get your money back from [redacted].

[redacted],We understand how frustrating this situation must have been. All buyers and sellers must agree to our Terms of Service prior to creating an account on our site. This is not only to verify the user knows the rules of...

the site but also to verify the user understands how the site functions in its entirety. In this case, all you need to do is file a dispute with [redacted] in order to receive a refund. We are Official [redacted] partners and all transactions through our site are covered by [redacted] Buyer and Seller Protection, whether you used a [redacted] account or not. You have 180 days to file a dispute for a refund if anything goes wrong (item not received, item significantly not as described, etc.) so please do so as soon as possible. You can do so by logging into the account you used to pay OR, if you didn't use a [redacted] account to pay, simply contact their customer service and they will assist you in starting the procces. Please understand, also, that this seller is entirely separate from Kixify as a company. We merely provide the marketplace. The buyers and sellers are all screened before joining but that can not always guarantee a perfect transaction every single time. As for our customer service and lack of a response to your request, there may be a technical error. We get to every email we receive within 24 hours, so our responses are generally quick, concise, and helpful. If you can provide us with the email you used to contact us, we can look into the issue and hopefully resolve it so that future users do not experience the same problem. Hope this helps!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I appreciate the company's response, I want to also request what action they are taking to ensure the seller doesn't treat other customers like this.  Has that seller provided an explanation to Kixify?  Will they continue to support a marketplace for their products?  I saw 2 other complaints against the same seller on the Kixify site.  I don't think they should be allowed to continue to do business on Kixify.
When I log onto the Kixify site I can only see the emails sent to the seller.  I cannot find the email I sent to Kixify.  It used to be there for me to view.  It's good to know they usually respond to all emails within 24 hours.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ordered Air Jordan shoes!! Wanted to return them, they stated All Sales Final. A statement not seen when ordering, or in a location not to be seen unless trying to return for a refund...
Be on the alert shoppers!!! Do not use this website marketplace.

The buyer was under [redacted] Buyer Protection. 
The seller has been removed from our marketplace. 
We've worked with [redacted] to provide all necessary information to have order # [redacted] refunded.

But I would also like to have something done with the seller of the item in question, so this...

doesn't happen to anyone else in the future. 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The dispute between the buyer and seller is under resolution by our partners at [redacted].
On 12/**/2015 6:11:42 AM, [redacted] IPN reported a reversed payment of -164.77 USD.

Spent $499 on a pair for sneakers through kixify. 9 Months later, I tried selling them on GOAT and was told they weren't authentic. I reached out to kixify and they were no help. They kept referring me to Paypal for a refund. Since Paypal only covers up to 180 days, I'm out of luck. BEWARE- the site claims guarantee from Paypal, this is basically Paypal's universal coverage, whether you buy through Ebay or other sites. This company DOES NOT back their products. If anything goes wrong, you will need to go through Paypal for any recourse. If you absolutely need to use their site for a purchase, I highly recommend getting a 3rd party to authenticate the sneakers upon receipt. Remember, just because your buying through Kixify, it doesn't mean the product has been authenticated by the company. They simply facilitates the transaction, takes the fee and runs with it.