K&K Automotive

Complaint: [redacted] I am rejecting this response because: This is not at all what I was told to do, his business is too far away from me to bring truck, and he told me he would contact shop that looked at it, and never didIt would be fine if I can have shop fix it here, but he needs to cooperate with my shop so it can get doneI refuse to pay a dime for this, since I have already put out $to get truck fixedSo, I will have shop call him AGAIN, and he needs to pay for work 100% Regards, [redacted] ***

Dear [redacted] , I am emailing you about the complaint I have received from [redacted] In [redacted] .I have told the [redacted] family many times that I need the old engine to inspect before I could send another, they refusedon 06/3/I sent them another engine at my own expense and the dealer told me that was the wrong engineI sent another engine today 06/10/to [redacted] where the truck is being serviced and I have confirmed with them that this is the correct engine I do not think it is fair that the same customer keeps on writing complaints like a child before I could solve this issue This is the business email, if you have any questions you can contact me through this emailThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As I told the customer numerous times I would cover the charges

Dear *** I am emailing you about the complaint I have received from *** *** In *** ***I have emailed *** *** to contact Seham H*** who handles all the book keeping for the
businessShe is the one who will send him his $checkI sent *** *** a cylinder head and gaskets in good faith, and he has not sent them back yet, the retail value of the items are $I will wait until he clears the check we send before he sends it.
This is the business email, if you have any questions you can contact me through this email

The core charge was refunded to ** *** * *** back in October and he cashed the check on border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">October 23rd I had tried to contact *** *** multiple times with no responseThe last person I talked to from the *** family was his wife or his sister in law and she stated that he had received the core check and they are very happy with the engine

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Attached is estimateBusiness owner will not respond to my texts or return my phone calls at this point, he says on here he will fix this, but has made no effort to do so
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

If the customer wants to fix his engine he has to pull it out and send it overI didn't do the labor on installing his engine

Complaint: ***
I am rejecting this response because: I want my money back, dont want his engineThis has been going on too long, and tried too many times to deal with these guysI want my $i paid for the junk engine I got from them, and I want $I paid to have engine removed and reinstalled, no more, no lessI have tried to deal with these guys and have gotten nothing but the run around, for more than monthsIf they dont want to refund me, then I will be forced to sue them
Regards,
*** ***

I talked to the customer and I told him to either bring his truck to my shop and I will be more then happy to do the repairs or have someone else do the repairs and I will take care of it
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No hesitation recommending K&K to anyoneQuality work and a fair price

As I told the customer numerous times I would cover the charges.

Complaint: [redacted]
I am rejecting this response because:I would like to reopen my complaint against K&k automotive. In the email replies they have sent, they stated they had made many offers to fix, and had been working with my mechanic, all of which are completely untrue. I called them again today to work out the details of how they are going to work with my mechanic, I was told by Noah to pull the engine, and they would supply a new one. When my mechanic called 10 minutes later, it was send the engine down, and we will look at it and decide if its our problem. I am tired of getting the run around and listening to the lies. I want full reimbursement for the bad engine including what it cost to have it installed returned to me. Total cost is $4892.00. I have been going round and round with these people for more than 2 months, and all they do is play games with me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Yes the correct engine was finally delivered. They are  in the process of installing it.

As stated to the customer that we are not responsible for any belongings that are left in the vehicle. There is a large sign in the office, as well as when they sign the invoice to leave the vehicle it is stated there as well.

Dear [redacted], I am emailing you about the complaint I have received from [redacted] In [redacted].I have told the [redacted] family many times that I need the old engine to inspect...

before I could send another, they refused. on 06/3/2015 I sent them another engine at my own expense and the dealer told me that was the wrong engine. I sent another engine today 06/10/2015 to [redacted] where the truck is being serviced and I have confirmed with them that this is the correct engine. 
I do not think it is fair that the same customer keeps on writing complaints like a child before I could solve this issue. 
This is the business email, if you have any questions you can contact me through this email.
Thank you

Complaint: [redacted]
I am rejecting this response because:
This is not at all what I was told to do, his business is too far away from me to bring truck, and he told me he would contact shop that looked at it, and never did. It would be fine if I can have shop fix it here, but he needs to cooperate with my shop so it can get done. I refuse to pay a dime for this, since I have already put out $5000 to get truck fixed. So, I will have shop call him AGAIN, and he needs to pay for work 100%
Regards,
[redacted]

The car was repaired as promised to the customers satisfaction. The scratches were repaired. The customer took the vehicle around October 1st and I haven't heard from the couple since.

Complaint: [redacted]
I am rejecting this response because:
No one is acting like a child. I paid promptly and it has been a problem since that time. Damaged engine,  late delivery, a engine the was supposed to have been rebuilt but wasn't. Sent the wrong engine,  this has been a nightmare going on for almost one year. Do what's promised the first time and there would have been no problems. 
Regards,
[redacted]