Kleenrite Air Duct

Dear [redacted]:Have called several times to reach you regarding your complaint against Kleenrite Ohio LLC. We want to communicate with you regarding your issue. We have reviewedour records, and cannot find any evidence that you had called. We would like to know whom you spoke to....

 In the meantime we want to discuss your expressed concerns. Don, Customer Relations for Kleenrite Ohio LLC

Revdex.com:I did send a reply to you on 12/7/15.  It is listed under the message session.   I CC'd  the attorney Thanks,[redacted]

In regards to complaint # [redacted], consumer named [redacted] please review the following:A member of our Customer Relations Dept reached [redacted] on 23 February 2016. Details of his complaint was discussed and itwas agreed upon that a $200.00 refund would be an amicable resolution to his...

concerns. The refund has already been issued back to his credit card.File closed

We had to reschedule the appointment based upon other customers needs with having customers without AC in extreme heat. I was personally not informed on the severity of their needs for service until the second attempt at them having to be rescheduled because of a newly hired receptionist in our...

office. I made an attempt to contact the customer on Friday the 10th to let them know I could perform the service either that day or the next. We left a message but had no return call about it. We are very sorry for the issue and would gladly perform the service at no charge for the inconvenience.

In regards to complaint #[redacted], we have run out of time to be able to respond to the complaint through the standard process on the website. This complaint is taking longer than usual to determine the facts. I have spoke to the technician about this and I am confident in what he...

is telling me being this is a technician who has been with us for over 5 years and never had any issues whatsoever. But, I am also not trying to discredit what the customer is saying in any way. I am trying to work with the customer to get all of the details that we need to come up with the best resolution to the complaint. But I don't want the complaint closed yet or for anyone to feel that we are not responding to it. I will keep you posted on the progress. Thanks[redacted]

I spoke with Ms. [redacted] this morning 7/30 via my personal cell phone and and set her up with a new appointment on Friday August 12th. I explained to her the situation that happened in here with our phone and Internet systems being down. This allowed us no access to our customer database to be able to...

run any of our afternoon appointments or contact them. This has been something that has only happened since we have made a change in our service providers and we are now seeking a more reliable provider. We are also putting systems in place to have a solid backup so we are prepared should another system issue ever arise. We are greatly sorry for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Kleenrite has not addressed or corrected the dispute.  First, Kleenrite  shouldn't state there is a mystery of what happened to the furnace, when [redacted] states that Kleenrite shorted the parts in the furnace, and wired the furnace incorrectly.  The furnace was working properly before Kleenrite cleaned the vents.  Kleenrite did offer the heaters, but I already had heaters that I could not run at the same time due to flipping the circuit breaker.  Kleenrite did offer to put me up in a hotel until I informed them I had 4 people living here. I never received any written documentation from Kleenrite on the type of furnace, warranty, etc.  I have only asked Kleenrite to pay for half of the cost for the HVAC system, not the full amount.  Also, I had 4 HVAC companies come out for estimates, and I chose the best HVAC company, product, and financing agreeement that I could find in the Dayton area.  I was without heat for 35 days, and Kleenrite was at my house 6-7 times to try to fix the furnace.  Some of the rooms in my house at times were 55 degrees.To correct the dispute, Kleenrite should have to pay at least 1/2 of the cost of the HVAC system, and fix the wood in the basement that was damaged.
Regards,
[redacted]

Please be advised that the correction was addressed  and completed before we received the registered complaint from the Revdex.com.  The case is considered closed.