Klein Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This matter has been resolved with Mr. [redacted]. Thank you

Ms. [redacted] negotiated to purchase the 2007 Audi before the reconditioning was complete.Klein Honda spent weeks completing the process due to waiting on German parts for the Audi.  It was eventually completed at University Audi.  The vehicle was delivered after passingall safety...

inspections.  The customer purchased a 9 year old Audi with over 130,000 miles,as is.  The inspection report, completed more than two months after delivery,consists of future maintenance needs, non-safety items or conditions that were not present atthe time of delivery.  Klein Honda sells many high mileage, pre-owned vehicles, becausewe have customers that request them.  However, being older and with high mileage, thereis no guarantee that future work will not be necessary.  At this time Klein Honda is not willing to participate in any service needs.

ID#:   [redacted]   [redacted]
Business Engagement Consultant   December 12, 2017   Mrs. [redacted] Klein Honda is aware of Mrs. [redacted] complaints and have been addressing them with her.  Klein Honda has agreed to perform the repairs that Mrs. [redacted] is...

requesting as well as the repair facility Mrs. [redacted] has requested.  The vehicle is currently at the Chevy dealership where all work is being performed.    Sincerely, David S[redacted]

Mr. [redacted] leased a vehicle from Klein Honda in February of 2017.  Mr. [redacted] has made multiple negative comments about the transaction and our Management team has tried to make contact with Mr. [redacted].  Klein Honda apologizes for the experience and will use it to help better other...

customers experiences. Klein Honda considers this matter closed and no further action will be taken.  Thank you

Klein Honda is aware of Mr. [redacted] concerns and have forwarded those concerns on to American Honda.  We have reached out to American Honda to have the District Parts and Service Manager of American Honda to investigate Mr. [redacted] concerns.  Klein Honda is...

working with Mr. [redacted] and American Honda for a resolution, however it is American Honda and not Klein Honda's decision to determine if an issue exists.  We will continue to work with Mr. [redacted] and American Honda for a resolution.

We do not agree with the description or timing of events in this complaint.The extent of repairs consisted of waiting on a part, one that eventually came from Germany.We delivered a safe vehicle.  The concerns described in the complaint came to our attention twoto three months after delivery of the vehicle, which was sold as is.As a gesture of goodwill, Klein Honda would be willing to pay [redacted] directly for the repair of the emergency brakeand airbag system, as indicated on the invoice dated 8/24/2015.

As soon as we became aware that the refund was not processed, we cancelled it and issued the refund.  Due to the delay in receiving it via regular mail, we cancelled the check and hand delivered the refund to Mrs. [redacted] at her home, April 28th.

Klein Honda has given all the information to American Honda and Mr. [redacted].  Klein Honda contacted Mr.[redacted] and American Honda to set up an inspection of Mr. [redacted] Honda CR-V.  Klein Honda emailed Mr. [redacted] on January 21st confirming the meeting with American Honda at 7:00 am on the 28th of January to which Mr. [redacted] sent an e-mail back stating "Great".  Klein Honda will not accommodate Mr. [redacted] request.  As we have been in contact with American Honda in regards to Mr. [redacted] they have deemed his concern to be normal operating function and the only reason American Honda is inspecting the vehicle is because Klein Honda is asking them to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I’m very sorry for the delay and I apologize for themiscommunication in this whole matter.  Iagree and will be happy to reimburse Mrs. [redacted] for her out of pocket expenseto replace the windshield.  If I couldget a copy of the receipt sent to me directly I will make sure and get a...

reimbursementcheck. Thank YouRyan H[redacted]

Complaint: [redacted]I am rejecting this response because:
I didn’t get an update from anyone about the status of Honda Representative.  This sounds to me like this is going to take additional weeks to resolve, which I have already spent almost 2 weeks on this matter.  I am busy at work on my deadlines.  Take the car back and return me the money.  You can deal with the Honda Representative on your own time.
I will be coming by tonight to drop the car off.
  
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: they have devalued my truck, lied from beginning and put us through so much stress and horrible customer service. if David would had just given us the company's insurance information in the beginning of all this like we asked, we could had dealt with them, gone through less stress, and we would had been paid fairly, but instead David lied, said he was going to do whatever he needed to do to make us happy, another lie from business management. Sincerely, 
Star S[redacted]