Klimatic Architectual Design

Staff is unable to verify the authenticity of this complaint.  A telephone call was made yesterday to the resident and there was no indication of any dissatisfaction with Brownstone Properties, Inc.   This tenant is in good standing, is NOT under eviction, has NOT received any late...

notices or been charged any late fees in over two years.  The tenant confirmed he was given a pest control schedule at move-in.  The Property Manager told the tenant she will confirm with the exterminator the apartment is being treated monthly along with the other units in the apartment community.  There are NO outstanding maintenance requests. Two years ago this resident did write a check which was returned due to insufficient funds.  Payment was not made and a Summons For Unlawful Detainer was filed.  The tenant did not appear in court and the Landlord was awarded judgment.  The tenant appealed, appeared in court, and again the Landlord was awarded judgment.  The tenant paid his account balance in full and has not been late since.  All notice procedures required by Lynchburg General District Court were followed.  There have been no issues with this tenant since this event two years ago. The Property Manager is more than happy to assist this resident with any future needs and has again provided the tenant with her contact information.

Ms. [redacted] contacted the office yesterday afternoon and requested to know the term of her lease and the renewal options.Upon review of the file, her original lease was found.  The lease was for an original term of one-year and stated that in order to terminate (cancel) the lease, either...

party must give a 90 day notice.  In the absence of such notice, the lease automatically renews for a month to month period.Ms. [redacted] renewed the lease upon one year terms with the last term expiring November 30, 2015.  Since neither the Landlord nor the Tenant gave notice to cancel the lease effective November 30, 2015,  the lease automatically renewed for a month to month term.Ms. [redacted] was insistent on renewal terms.  Therefore, she was verbally given two renewal options and told this would be followed up in writing today.  Her renewal options are to remain on a month to month lease at a set rate or sign a one-year renewal at a lesser set rate.  Of course, she also has the right not to accept any change and can therefore vacate by simply giving a thirty day notice.Ms. [redacted] therefore has three options to consider, which was only done at her request.  Neither the Landlord or the Agent is making her move or suddenly changing things.  Ms. [redacted] asked for renewal options, which she has been given.  She is welcome to stay on a month to month lease for as long as she likes or she is welcome to sign a new one year agreement as she has done so in the past.  The decision rest with Ms. [redacted] and the office encourages her to contact us if she has additional questions or concerns.

March 22, 2018[redacted]Revdex.com Corporate Office[redacted]Austin, TX 78754Dear Ms. [redacted],SUBJECT: [redacted]Thank you for your letter. Mr. [redacted] package of four half gallons of Pecan Pralines 'n Cream ice cream 'vvas shipped on December 4, 2017. UPS records show...

that the package was delivered at 1 1 a.m. on December 5, 2017 (UPS tracking: [redacted]).Five pounds of dry ice is used in each of our ice cream gift packs. Each package is weighed to ensure the correct weight (for the ice cream and dry ice) before it leaves our facility.Mr. [redacted] contacted us on 12/14/17 stating the ice cream had arrived melted. The amount of dry ice used in each ice cream shipment will keep the ice cream frozen for three days. We explained to him that it would not have been possible for the ice cream to have melted in 24 hours and we were unable to refund his order.Thank you for allowing us to follow up on this concern. Please feel free to contact us if we can be of further assistance.Best regards, [redacted]PresidentRSD/ci cc: L[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
we were not provided any evidence that the carpet had any urine on it. We were told that a s comfort company would perform a test, but no test results were ever released. For all we know, they kept a small portion that had a small amount of urine on it, but that does not justify replacing all of the carpet. We paid for a professional cleaning of the carpet, and they did not note any pet stains or irine smells. A landlord has no right to charge for carpet replacement due to one possible urine spot. That is abuse of power.
Regards,
[redacted]