Kline Nissan

We brought our Murano into Kline Nissan in Maplewood, MN for a diagnostic; stalling and check engine light issues on 4/26/at approximately 5:30pm4/27, I received calls from Ivan at 11:27am and 12:05pm to inform me of the diagnostic results, however, as I was still at work, Ivan agreed to continue communication through textingThe first text was received from Ivan at 12:07pm (4/27) indicating that the “grand total with tax, diag, and shop fees to fix the vehicle 100% is $2,749.47”As we had already purchased a new sensor, I asked what the total will be w/o having to purchase another sensorIvan replied “2,otd” (out the door)Further bargains of the grand total through texting with Ivan came to an agreed grand total of $1,otd4/30, we got a call that the car was readyWhen I picked up the car, I noticed the car still took some time to start up and engine light still on; however, I was informed that it would turn off in a few days(5/01) the car died again after

I am rejecting this response because:
An accessory is being removed that the car was purchased with and a comparible replacement is not being provided

I am rejecting this response because: The actions of the vehicles issues were exactly the same in evedry way so I cannot see that there were two different issues resulting in the same problemI have contacted Nissan and started a claim already. Thanks,***

After consulting the vehicle history, the wipers had been on the car for over miles and over days This is during winter months when snow buiand ice all can effect a wiper blade Part of regular and preventative maintenance is to inspect wipers, tires, etc at each fuel
fill up A faulty installed blade would have come loose or fell off long before the time stated After talking with Nissan North America it was decided mutually that there was not an issue with the blade or the installation, but instead the care and maintenance of the product itself

Revdex.com received folle-mail from Pam *** at Kline Nissan.Ms *** says the mailer was not meant in any way to indicate how many remaining payments could be waived as part of the 'Pull Ahead' program -- merely that the eligibility period had been extended to months.She adds that the *** have participated in lease Pull Ahead programs in the past, and Mr *** has been in contact with Adam / Kline Nissan even since the complaint was filed.Ms *** says that Kline Nissan's offer stands as initially indicated, and as the offer was intended

We took our Titan into their detail shop for it to be detailedThe detail shop ripped up a inch by inch spot in the carpet up on the drivers side rear door jamThey are refusing to do a permanent fix to the damage they didThey offered us a repair that they detail shop said would be temporary in natureWe brought our vehicle into them undamaged and we want them to put it back into the condition it was in when we dropped the vehicle off to them

Hi ***,Attached is the picture of the carpet that is deteriorated on the Titan. Although it is our belief, the carpet came to us in that condition. We did offer to have a vendor that we use for interior repair, take a look at the vehicle. Ms*** declined this
offer, when our Detail Shop Manager offered to do soThe missing carpet was noted after the detailer removed a substantial amount of dog hair and dirt. He brought it to his manager’s attention at that point. Please note on the picture, the paint on the door sill is discolored as well, just to the right of the deteriorated carpet and sill plateOur offer still stands, we would be happy to have our outside vendor take a look the carpetIf I can answer any other questions, I can be contacted at ###-###-####Warm Regards, Pam Pam *** Kline Nissan

I am rejecting this response because: The issue with my floor was directly due to the repairs they performed. There was nothing on the garage floor prior to the repairsThey misdiagnosed the heating issue. I will accept all of the repair costs except the heater core. As far as their reaction to me, this all started when their technician called me a liar in front of my daughter for something that was clearly an error on their part. The customer service manager was very apologetic the next day and wanted to make amends. Not the most professional dealership I've ever encountered, but I think how this issue was handled says a lot about the people that work at Kline Nissan. Appears to be systemic. The general manager's solution was to buy another car from them after the mess they created, which is obviously not a path I intend to go down

I have looked in to this vehicles history and also contacted Nissan for assistance.  When the Pathfinder was here in June, the torque converter was locked up as stated on the previous repair order.  At that time there were no signs of cross contamination of fluid as was found this visit....

 I also looked and found that this customer has been a good service customer which is why I contacted Nissan North America.  This veh had an extended plan that would have covered the transmission and radiator replacement with a $3,000 deductible, however that plan expired over 30,000 miles ago.  This is another reason that I contacted Nissan on the customer's behalf.  At this time I am waiting to hear back from Nissan however it may be in the customer's best interest to contact them as well.  1-800-NISSAN-1 Thank you Brian [redacted]Service Manager

Left voicemail for Ms [redacted], advising that Revdex.com will be closing complaint 'Resolved' at this time.Ms [redacted] is welcome to contact Revdex.com to have case re-opened if issues remain unresolved.

Mr. [redacted] owns a 2004 Nissan Altima that at last visit had 226,217 miles.  On January 24th, the vehicle was here for the 6th time in the life of the vehicle. In December of 2016 the vehicle was towed in because the vehicle would not stay running and also there was a lack of heat...

concern.  Following the Nissan electronic troubleshooting guidelines there were miss-fire codes along with cam position codes.  These took care of the stalling concern.  It was also found that the heater core was plugged. When he was contacted by his advisor with the diagnosis and estimate for the repair, he agreed to have the vehicle repaired stating “It’s my daughter’s car, it needs to be done”.   When he came to pick up the vehicle, he became rude and belligerent; calling his advisor a liar.  He became impossible to communicate with.  He made it very clear during that time, we were to do exactly what he was telling us to do and nothing else.  Although he had agreed to our Nissan labor and parts pricing, he says he was quoted another price at another facility.  I agreed to match the price in an effort to calm him down and get him on his way, reducing the repair bill $693.96.  The vehicle was returned to us 3 weeks later stating there was a lack of heat again and at this time we bled air from the cooling system at no cost to Mr. [redacted].The next day Mr. [redacted] called stating that his heat would again start blowing cold after idling and I agreed to have his car picked up at his house and looked at free of charge.During the diagnostics, it was found that the thermostat was failing so that along with the water valve were replaced, again at no charge to Mr. [redacted].  We then began driving the vehicle to see if there were any other heat related concerns.  It was found that after long periods of letting the car idle the heat would still begin to blow cold air.  Further diagnosis was performed and what was found was cause of the thermostat failure and the plugging of the heater core.  The cylinder head gasket was failing and this was allowing combustion gasses and gasket material to enter the cooling system.  This in turn caused blockages and failure of the above components.  A failing head gasket cannot be seen and following proper diagnosis does not immediately point to a failure.  It is only after eliminating other findings that the failure will present itself.  When the findings were presented to Mr. [redacted] he wanted an old part installed that had been disposed of over 4 weeks prior.Our General Manager, Pam [redacted], talked with Mr. [redacted] on the phone and he refused to meet with her making demands that included cleaning his garage floor, even though a leaking heater core would only drip on the passenger compartment floor, not under the vehicle.  This more than likely is from the progressively getting worse leak from the head gaskets.In closing, this was my first interaction with Mr. [redacted]. After this situation, I reviewed his file and found the previous manager had similar issues with Mr. [redacted] and the customer was told he was no longer welcome at Kline Nissan. I would agree at this time that Mr. [redacted] is no longer welcome here, as does our General Manager.

Attached you will find the original agreement between Kline Nissan and [redacted].  Mr. [redacted] was over the mileage allowed on his previous lease.  It was agreed that Kline Nissan would take care of the additional mileage charge of $1,297.87 (See attached copy of check #62128 paid...

to NMAC).  That amount is also noted in the top right corner of the original agreement. It was never part of the agreement to pay for any damage incurred during the lease period. Attached you will find a WE OWE signed my Mr. [redacted] showing that nothing was promised outside of the original deal agreement. All Nissan lease return vehicles are inspected by Nissan Motor Acceptance Corporation and not by the dealer.  We never receive documentation once the inspection is completed by Nissan Motor Acceptance Corporation.  The information is sent directly to Mr. [redacted] and will be available to him from NMAC.Please contact me at p[redacted]@klineautoworld.com or ###-###-#### if I can be of further assistance. Warm Regards, Pam [redacted] General Sales ManagerKline Nissan

Initial Business Response /* (1000, 5, 2016/02/09) */
Attached you will find the signed first pencil and the signed bill of sale. Both forms show a sale price of $22,850. Both forms show a trade allowance of $600. Net difference less trade and rebate was $20,500. Both forms were shared with and...

signed by Mr. [redacted]. Mr. [redacted] also sent Pam [redacted] an email requesting a phone call to discuss his paperwork. Bryce [redacted] and myself (Pam [redacted]) contacted Mr. [redacted] on Monday. Bryce had worked the transaction with Mr. [redacted]. We went through the numbers with Mr. [redacted], Bryce reminded Mr. [redacted] they had agreed on $19.500 with standard financing and $20,500 with the 0% (rebate reduced by $1,000). Mr. [redacted] was given both options and decided on 0%, which put his price at $20,500 after trade. Kline uses the same First pencil format with all customers whether it is a lease, finance or cash transaction. The sale price, rebate and trade values are obvious to all involved, all choices can be reviewed by the customer. If I can answer any further questions, please feel free to contact me at [redacted]. Thank you. Pam [redacted], GSM
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept this response because I had negotiated for a higher trade-in allowance of $600 rather than $500, which was then absorbed into the final price rather than having the price reduced by additional an $100 to come to $20,400 rather than $20,500. Than you.