Kona Nissan

The [redacted] r (FCA) states that we inspect the vehicle for the recalls and at that time determine whether replacement parts are neededMrs [redacted] was not satisfied the processWe gave here the option of trading it in for a different vehicle and she has taken that optionWe have traded Mrs [redacted] out of the [redacted] and into a [redacted] This should be satisfactory for everyone involvedJorge Mahilum - GM kona Auto Center

Complaint: [redacted] I am rejecting this response because:Dear Sir or Ma'am,I have received notification the payoff was sent to my bank and the payoff has been posted to my accountHowever, as of July 8, 2016, I have yet to receive the payment check for the balance for the vehicle.While I agree the dealership has thanked me for my patience and informed me that "a check will be coming", I have yet to receive said paymentKeep in mind, the vehicle was sold to the dealership on June 1, and it is July 8, as of this writing I had no choice but to make a payment on the vehicle on June 26th, that I sold to dealership on June 1, 2016; a vehicle I am not in my possession! I am patiently waiting for a check from Kona Auto Sales but am told they must wait for the title before issuing my balance checkThis doesn't make sense as my bank can provide information on the title and Kona Auto Sales can issue me a check immediately However, they are "waiting for the title" Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have reviewed the transaction and have found no deviation from our sales process in selling this vehicle to the customer however we invite the customer to come back in We will be happy to try and accommodate him with a vehicle that is more to his likingPlease set up an appointment for him to visit with us at his convenience

Complaint: [redacted] I am rejecting this response because: The Dealership Representative did not answer our Complaint The [redacted] Motor people has sent us two letters stating that they do not know who we are Our cr was included in our Dallas Revdex.com Complaint We do not trust them Again, the Kona [redacted] Dealer representative did not answer our Complaint They have not changed our payment document with the [redacted] Motor Company They have not stated in writing how they are going to give us the amount paid for the refund of the Maintenance agreement back We also do not trust them The vehicle we bought because it does not have rear side or back windows, is not safe We had to go to four Insurance Companies to get insurance Because the vehicle we bought is at a higher risk to it we are paying a higher insurance cost as a result When driving by the Dealership we witnessed a green vehicle like ours except that it had rear side and back windows We want that type of vehicle and to continue to pay $until it is paid off Rather than meeting with people that we don't trust we want what they are proposing or doing in writing Sincerely, Stephen A***

We have been in contact with MrJ*** and we are in the process of resolving the issueWe sent the payoff for the vehicle purchase on 6/27/and provided him with the tracking numberWe are waiting for the title from the lien holder and when that is received his equity check will be sent to himWe apologized for the inconvenience and thanked him for his patience

We received the title on the used car purchase from the lienholder on 7/13/and sent the equity check to the customer via fed ex on 7/14/This transaction has been completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We received the title on the used car purchase from the lienholder on 7/13/and sent the equity check to the customer via fed ex on 7/14/This transaction has been completed

The ***r (FCA) states that we inspect the vehicle for the recalls and at that time determine whether replacement parts are neededMrs *** was not satisfied the processWe gave here the option of trading it in for a different vehicle and she has taken that optionWe have traded Mrs
*** out of the *** and into a *** ***This should be satisfactory for everyone involvedJorge Mahilum - GM kona Auto Center

We have reviewed the transaction and have found no deviation from our sales process in selling this vehicle to the customer however we invite the customer to come back in. We will be happy to try and accommodate him with a vehicle that is more to his likingPlease set up an appointment for
him to visit with us at his convenience

**Problem: This is a follon a previous Revdex.com complaint #*** After filing the original complaint, I received a telephone call from the dealership general manager, MrJorge M***I was informed the dealership should not have purchased the vehicle from me but that was not my faultI was
assured the vehicle would be paid off as soon as possible and a check would be forwarded to me for the balance by overnight expressIt is June 28th, and as of this writing, the vehicle has NOT been paid off and I have yet to receive a check for the pay off balanceI have called the dealership and the general manager and the sales manager are "unavailable"Should it be necessary for me to contact an attorney on this matter, the dealership will likely be ordered by the Court to pay attorney expenses I incurred in resolving this matter*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:? The Dealership Representative did not answer our Complaint.? The *** Motor people has sent us two letters stating that they do not know who we are.? Our cr was included in our Dallas Revdex.com Complaint.? We do not trust them.? Again, the Kona *** Dealer representative did not answer our Complaint.? They have not changed our payment document with the *** Motor Company.? They have not stated in writing how they are going to give us the amount paid for the refund of the Maintenance agreement back.? We also do not trust them.? The vehicle we bought because it does not have rear side or back windows, is not safe.? We had to go to four Insurance Companies to get insurance.? Because the vehicle we bought is at a higher risk to it we are paying a higher insurance cost as a result.? When driving by the Dealership we witnessed a green vehicle like ours except that it had rear side? and back windows.? ? We want that type of vehicle and to continue to pay $until it is paid off.? Rather than meeting with people that we don't trust we want what they are proposing or? doing in writing.?
Sincerely,
Stephen A***

Complaint: ***
I am rejecting this response because:Dear Sir or Ma'am,I have received notification the payoff was sent to my bank and the payoff has been posted to my accountHowever, as of July 8, 2016, I have yet to receive the payment check for the balance for the vehicle.While I agree the dealership has thanked me for my patience and informed me that "a check will be coming", I have yet to receive said paymentKeep in mind, the vehicle was sold to the dealership on June 1, and it is July 8, as of this writing? I had no choice but to make a payment on the vehicle on June 26th, that I sold to dealership on June 1, 2016; a vehicle I am not in my possession!? I am patiently waiting for a check from Kona Auto Sales but am told they must wait for the title before issuing my balance check.? This doesn't make sense as my bank can provide information on the title and Kona Auto Sales can issue me a check immediately? However, they are "waiting for the title"?
Sincerely,
*** ***

The [redacted]r (FCA) states that we inspect the vehicle for the recalls and at that time determine whether replacement parts are needed. Mrs [redacted] was not satisfied the process. We gave here the option of trading it in for a different vehicle and she has taken that option. We have traded Mrs...

[redacted] out of the [redacted] and into a [redacted]. This should be satisfactory for everyone involved. Jorge Mahilum - GM kona Auto Center.

We have reviewed the transaction and have found no deviation from our sales process in selling this vehicle to the customer however we invite the customer to come back in.  We will be happy to try and accommodate him with a vehicle that is more to his liking. Please set up an appointment for...

him to visit with us at his convenience.

We have been in contact with Mr. J[redacted] and we are in the process of resolving the issue. We sent the payoff for the vehicle purchase on 6/27/16 and provided him with the tracking number. We are waiting for the title from the lien holder and when that is received his equity check will be sent to him. We apologized for the inconvenience and thanked him for his patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]