[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is coming from the individual from which the complaint was filed againstI expect this complaint to go to the OWNER of KOONS KIANot the general manager Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I have stated previously, if I was to trade it in at its current value then I would not be able to get another car because of the delinquencyIve already tried to sell it several times and it was no success! So the offer doesn't benefit me at all! So what I will do is contact every news station in the DC, Maryland, and Virginia area and write a review on every website that advertises for this business!!! I will let them know about the Incident as far the manager giving me his hotel information and how I felt scammed as a customerI was a customer of KIA for several years I am highly disappointed at the actions that have took place at koons kia! ! Regards, [redacted] ***
We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is our number priorityWe did address the tire rotation at the time of the customers visit once she made us aware that the tires had not been rotated.Per the Customers complaint, the General Manager and the customer had attempted to contact one another various times, with each attempt getting the other ones voicemail.On August 5th the Customer relations manager did get in contact with the customer, the customer still wanted to speak the General Manager, Customer was given an Email address in which she could reach him at, Since they had not been able to get in contact with one another
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I signed the contract I was reassured several times that I would be getting a 1500$ check in the mail So I signed the contract As I left I asked when I would receive it and I was told it would be sent in the mail After countless visits of employees telling me to be patient and the I would receive it, I was then blind sided at the fact that it was never processed or even in the contract I made several complaints and people procrastinated on my case and that's why I've had the car for more than 30days because I was under the impression that I was being helped!! So for the second timed I've been manipulated dealing with these people! I'm frustrated at the fact that no one has tried to help me with the issue in a fair way and I'm even more disgusted with the unprofessional foolishness at hand Buying the car back from me will still leave me with a negative balance which I just don't think is fair! ! Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As you can see in the attached pictures the window sticker stated the vehicle is a [redacted] Certified Pre-Owned vehicle It also spells out a year/100,mile limited power train warranty Now it does say lower on the sticker that "This is [redacted] certified vehicle is eligible for a comprehensive mechanical failure service contract for 10-yrs/100,miles" That is a SEPARATE warranty from the power train warranty that I actually purchase IN ADDITION to the power train warranty that I was charged $for Also they did not EVER discuss the $charge for the power train warranty until I noticed the charge on the pricing sheet The manager did get me an additional key for the vehicle as well as a key fob I did appreciate it but honestly expected to receive more than key and key fobs when I purchase a vehicle, used or otThank you, [redacted] Regards, [redacted]
The Revdex.com Complaint ID [redacted] We are very sorry to hear that one of our apperciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is out number prioriyWe have been in contact with the client, we attempt to trade the client out of the curent vehicle but are unable to at this time.We currently have the vehicle in the service department addressing the clients concerns with this vehicleThe client is in one of our rental vehicles until the clients vehicle is repaired as agreed upon.Koons KIA of WoodbridgeJefferson davis highwayWoodbridge VA
Dear *** ***,Our online disclaimer states that all internet prices are special internet prices only and that all options and pricing should be verified before purchasingAlong with the online disclaimer, there is a sticker on the windshield of our certifiable inventory that says
‘‘Certified Eligible” meaning that the certification warranty is an optionThere is a charge of $to the customer for the year/100,mile warranty on certified pre-owned vehicles, if they choose to purchase this warrantyAll of our customers are made aware of this charge at the time of purchase and before signing any paper workWe believe in giving our customers pricing options to fit their specific budgets and it is completely a choice to the customer to purchase the $certification warrantyThe $is never charged to the customer without it first being explained and the customer then choosing whether or not to purchase itIf the $certification warranty is purchased, it is because the customer chose to purchase the warrantyIn this particular case the *** did not come with a second key, which the customer stated was promised to himIn good faith, I did purchase the customer a second key as well as a new owner's manualAt that time, I spoke with him on the phone and he was grateful for that and the problem was resolvedWe do apologize that he is not completely satisfied with his purchase as it is our goal to give our customers a great buying experience.Best Regards,
We are sorry to hear that one of our customers had an unsatisfactory experience here at Koons KIA of Woodbridge, As customer satisfaction is our number one priorityPer the customers complaint her vehicle was taken to *** *** whom stated that the vehicle needed a transmissionWe
then had to take the vehicle to *** *** to have a second opinion done on the vehicleAfter they had the vehicle for several days and haven spoken with *** tech line, there was a code in the history that informed them that the Mass flow sensor was bad*** *** then repaired the Mass flow sensor and reprogrammed.The vehicle was returned to us with intent that the issue was fixedWhen the customer came in our used car director spoke with her in regards to getting her another vehicleAt this time we are unable to obtain financing for another vehicleShe then returned stating the vehicle was still not working ??operlyWe took the vehicle back to *** to have the vehicle looked at again, due to a Slipping during gear changesAt this point *** tech line informed them to replace the transmissionOn August 18, the vehicle was returned with a new transmission, no other issues foundWe covered all expenses incurred for the repairsAt this time the customer is back in her vehicle with no additional complaints
We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons Kia of Woodbridge, as our customer's complete satisfaction is our number goalWe were informed that the customer was working with Kia Motors in the trade assistance program and
did offer to helpKia's trade assistance/buy back program is done by Kia Motors and the consumer, with a Kia dealer acting as the middle manAll of the information pertaining to a buy back or trade assistance comes directly from Kia Motors. At the time that we initially spoke with the consumer to assist with the transaction, we were still early in the trade assistance process and did not have the authorization or required information from Kia Motors to know what the exact trade numbers would beWe then received notice that the consumer had began working with another Kia dealer to complete the processWe would be happy to assist the consumer with the process, but because all information, including trade and buy back amount, is determined by and comes directly from Kia Motors in this program, we are not able to provide a buy back amount as a dealer.Again, we sincerely apologize and do hope that Kia is able to resolve this to the consumer's satisfaction
I can completely understand this customer's frustration and do greatly apologizeAs I mentioned earlier, we no longer allow outside Sales people to sell vehicles from our location because of this incidentThe customer did come into our dealership and state that she was told she would receive $1,We pulled her file and spent a lot of time going through everything to try and find anything stating this or even any reason why the customer would be receiving $1,backWe have nothing in our files stating that the customer was supposed to receive $1,from us and could find no errors or mistakes in the dealThe customer even signed a paper stating that nothing was owed or promised to her.The customer met with several people in hopes of resolving this issueIf we would have had something stating that the customer was supposed to receive $1,from us, we would have surely given that money to the customerWe do not have anything at all stating this and can't give the customer $1,Because we can't simply back out of the contract, my offer is still available for the customer to let us buy the vehicle back at its current value.Kind Regards, Sales Director Koons Kia of Woodbridge
The Revdex.com
Complaint ID ***
We are very sorry to hear that one of our apperciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is out number prioriyWe have been in contact with the
client, we attempt to trade the client out of the curent vehicle but are unable to at this time.We currently have the vehicle in the service department addressing the clients concerns with this vehicleThe client is in one of our rental vehicles until the clients vehicle is repaired as agreed upon.Koons KIA of WoodbridgeJefferson davis highwayWoodbridge VA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** *** * *** *** *** *** Date: Thu, Jun 25, at 10:AMSubject: #***To: "***" Regarding the 125% Kelly Blue Book Value on my trait was never mentioned during my visit to the dealership nor was there any mention of a customer loyalty discount.I would like to state for the record that I will never seek this dealership's business in the future and will warn anyone who believes that they will be treated any differently whether as a new client or return client.I therefore would like to recant the dealerships response and request that this statement be placed onto your website for others to evaluate my experience as a deterrence from using this dealership.Thanks again for your patience and assistance throughout this ordeal
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:As I have stated previously, if I was to trade it in at its current value then I would not be able to get another car because of the delinquencyIve already tried to sell it several times and it was no success! So the offer doesn't benefit me at all! So what I will do is contact every news station in the DC, Maryland, and Virginia area and write a review on every website that advertises for this business!!! I will let them know about the Incident as far the manager giving me his hotel information and how I felt scammed as a customerI was a customer of KIA for several years I am highly disappointed at the actions that have took place at koons kia! !
Regards,
*** ***
I do apologize for this customer's experience with the outside sales person as we do not tolerate this kind of behavior at our place of businessBecause of this matter, we no longer allow outside sales persons to sell vehicles from our location and that sales person's boss has been notified of
the situation so that the matter can be handled properly, :The contract could not be changed without the customer's knowledgeIf a contract is changed after a purchase, the customer must come in to meet with the finance manager to acknowledge any change in terms, accept the change in terms, and sign a new contract stating the new terms for it to be bindingIf the customer did not agree to the new terms of the contract, the customer would then have the option to rescind the contract and return the vehicle:In this particular case, there was no re-sign for this customer, meaning that the original contract signed by the customer at the time of purchase (customer received a copy of this contract) is the same contract that we still have on fileNothing has been changed from the original contract on May 3, If this customer would like to trade in the vehicle in question or allow us to purchase that vehicle at its current value, we would certainly do thatSince this contract was completed on May 3, 2014, the contract is now between the customer and the bank and we are not able to simply back out of the contractWe apologize for any inconvenience and again apologize greatly for the behavior of the outside sales personBest Regards,John F**General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:As you can see in the attached pictures the window sticker stated the vehicle is a *** Certified Pre-Owned vehicle. It also spells out a year/100,mile limited power train warranty. Now it does say lower on the sticker that "This is *** certified vehicle is eligible for a comprehensive mechanical failure service contract for 10-yrs/100,miles". That is a SEPARATE warranty from the power train warranty that I actually purchase IN ADDITION to the power train warranty that I was charged $for. Also they did not EVER discuss the $charge for the power train warranty until I noticed the charge on the pricing sheet. The manager did get me an additional key for the vehicle as well as a key fob. I did appreciate it but honestly expected to receive more than key and key fobs when I purchase a vehicle, used or otThank you,*** ***
Regards,
*** ***
I am rejecting this response because: Just because I signed a sheet that included the $charge for the warranty does not make it rightI am not asking for money backI simply want the business to stop falsely advertising that a year/10,mile warranty is included in a Pre-Certified Used VehicleI did sign the pricing sheet but he failed to mention the old games of leaving me sitting in a cubicle for hours to manipulate the processI a simply asking the Revdex.com to end the advertising by this dealershipWhen I asked the salesman about this charge he stated that due to the internet showing ever competitive pricing they have to show their best pricing online....that was his response to why I was being charged for a warranty that showed as being included? That is not an acceptable answer to deceptive marketing practicesI signed the paperwork so I am honoring my end of the deal but I think this advertising needs to stop immediatelyI am shocked that a business is allowed to continue doing this after it has been brought to the Revdex.com's attention
The Revdex.com
Complaint: ***
The client has declined to accept the response given due to the fact that not all issues have been addressedAlthough customer satisfaction is our number one priority, when client's vehicle was here for service we could not duplicate the issueSeveral of the customers concerns had to do with damage done to the vehicle by the client, Client acknowledged that this damage had been done to the vehicle and would need to go to the body shop; We would not be able to repairAll concerns have been addressed and discussed with the clientWe do apologize that the client feels that we did not meet there needsWe are willing to look at the vehicle again, and discuss any concerns with the customer at that timeKoons KIAJefferson Davis HwyWoodbridge VA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is still issues with the vehicle that have been since we got itThey stated in the email that we damaged the vehicle that caused the issuesThis is not trueThey made it out to us that they were not going to fix the issues still going on.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is coming from the individual from which the complaint was filed againstI expect this complaint to go to the OWNER of KOONS KIANot the general manager
Regards,
*** ***
We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is our number priorityWe did address the tire rotation at the time of the customers visit once she made us aware
that the tires had not been rotated.Per the Customers complaint, the General Manager and the customer had attempted to contact one another various times, with each attempt getting the other ones voicemail.On August 5th the Customer relations manager did get in contact with the customer, the customer still wanted to speak the General Manager, Customer was given an Email address in which she could reach him at, Since they had not been able to get in contact with one another
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is coming from the individual from which the complaint was filed againstI expect this complaint to go to the OWNER of KOONS KIANot the general manager Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I have stated previously, if I was to trade it in at its current value then I would not be able to get another car because of the delinquencyIve already tried to sell it several times and it was no success! So the offer doesn't benefit me at all! So what I will do is contact every news station in the DC, Maryland, and Virginia area and write a review on every website that advertises for this business!!! I will let them know about the Incident as far the manager giving me his hotel information and how I felt scammed as a customerI was a customer of KIA for several years I am highly disappointed at the actions that have took place at koons kia! ! Regards, [redacted] ***
We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is our number priorityWe did address the tire rotation at the time of the customers visit once she made us aware that the tires had not been rotated.Per the Customers complaint, the General Manager and the customer had attempted to contact one another various times, with each attempt getting the other ones voicemail.On August 5th the Customer relations manager did get in contact with the customer, the customer still wanted to speak the General Manager, Customer was given an Email address in which she could reach him at, Since they had not been able to get in contact with one another
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I signed the contract I was reassured several times that I would be getting a 1500$ check in the mail So I signed the contract As I left I asked when I would receive it and I was told it would be sent in the mail After countless visits of employees telling me to be patient and the I would receive it, I was then blind sided at the fact that it was never processed or even in the contract I made several complaints and people procrastinated on my case and that's why I've had the car for more than 30days because I was under the impression that I was being helped!! So for the second timed I've been manipulated dealing with these people! I'm frustrated at the fact that no one has tried to help me with the issue in a fair way and I'm even more disgusted with the unprofessional foolishness at hand Buying the car back from me will still leave me with a negative balance which I just don't think is fair! ! Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As you can see in the attached pictures the window sticker stated the vehicle is a [redacted] Certified Pre-Owned vehicle It also spells out a year/100,mile limited power train warranty Now it does say lower on the sticker that "This is [redacted] certified vehicle is eligible for a comprehensive mechanical failure service contract for 10-yrs/100,miles" That is a SEPARATE warranty from the power train warranty that I actually purchase IN ADDITION to the power train warranty that I was charged $for Also they did not EVER discuss the $charge for the power train warranty until I noticed the charge on the pricing sheet The manager did get me an additional key for the vehicle as well as a key fob I did appreciate it but honestly expected to receive more than key and key fobs when I purchase a vehicle, used or otThank you, [redacted] Regards, [redacted]
The Revdex.com Complaint ID [redacted] We are very sorry to hear that one of our apperciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is out number prioriyWe have been in contact with the client, we attempt to trade the client out of the curent vehicle but are unable to at this time.We currently have the vehicle in the service department addressing the clients concerns with this vehicleThe client is in one of our rental vehicles until the clients vehicle is repaired as agreed upon.Koons KIA of WoodbridgeJefferson davis highwayWoodbridge VA
Dear *** ***,Our online disclaimer states that all internet prices are special internet prices only and that all options and pricing should be verified before purchasingAlong with the online disclaimer, there is a sticker on the windshield of our certifiable inventory that says
‘‘Certified Eligible” meaning that the certification warranty is an optionThere is a charge of $to the customer for the year/100,mile warranty on certified pre-owned vehicles, if they choose to purchase this warrantyAll of our customers are made aware of this charge at the time of purchase and before signing any paper workWe believe in giving our customers pricing options to fit their specific budgets and it is completely a choice to the customer to purchase the $certification warrantyThe $is never charged to the customer without it first being explained and the customer then choosing whether or not to purchase itIf the $certification warranty is purchased, it is because the customer chose to purchase the warrantyIn this particular case the *** did not come with a second key, which the customer stated was promised to himIn good faith, I did purchase the customer a second key as well as a new owner's manualAt that time, I spoke with him on the phone and he was grateful for that and the problem was resolvedWe do apologize that he is not completely satisfied with his purchase as it is our goal to give our customers a great buying experience.Best Regards,
We are sorry to hear that one of our customers had an unsatisfactory experience here at Koons KIA of Woodbridge, As customer satisfaction is our number one priorityPer the customers complaint her vehicle was taken to *** *** whom stated that the vehicle needed a transmissionWe
then had to take the vehicle to *** *** to have a second opinion done on the vehicleAfter they had the vehicle for several days and haven spoken with *** tech line, there was a code in the history that informed them that the Mass flow sensor was bad*** *** then repaired the Mass flow sensor and reprogrammed.The vehicle was returned to us with intent that the issue was fixedWhen the customer came in our used car director spoke with her in regards to getting her another vehicleAt this time we are unable to obtain financing for another vehicleShe then returned stating the vehicle was still not working ??operlyWe took the vehicle back to *** to have the vehicle looked at again, due to a Slipping during gear changesAt this point *** tech line informed them to replace the transmissionOn August 18, the vehicle was returned with a new transmission, no other issues foundWe covered all expenses incurred for the repairsAt this time the customer is back in her vehicle with no additional complaints
We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons Kia of Woodbridge, as our customer's complete satisfaction is our number goalWe were informed that the customer was working with Kia Motors in the trade assistance program and
did offer to helpKia's trade assistance/buy back program is done by Kia Motors and the consumer, with a Kia dealer acting as the middle manAll of the information pertaining to a buy back or trade assistance comes directly from Kia Motors. At the time that we initially spoke with the consumer to assist with the transaction, we were still early in the trade assistance process and did not have the authorization or required information from Kia Motors to know what the exact trade numbers would beWe then received notice that the consumer had began working with another Kia dealer to complete the processWe would be happy to assist the consumer with the process, but because all information, including trade and buy back amount, is determined by and comes directly from Kia Motors in this program, we are not able to provide a buy back amount as a dealer.Again, we sincerely apologize and do hope that Kia is able to resolve this to the consumer's satisfaction
I can completely understand this customer's frustration and do greatly apologizeAs I mentioned earlier, we no longer allow outside Sales people to sell vehicles from our location because of this incidentThe customer did come into our dealership and state that she was told she would receive $1,We pulled her file and spent a lot of time going through everything to try and find anything stating this or even any reason why the customer would be receiving $1,backWe have nothing in our files stating that the customer was supposed to receive $1,from us and could find no errors or mistakes in the dealThe customer even signed a paper stating that nothing was owed or promised to her.The customer met with several people in hopes of resolving this issueIf we would have had something stating that the customer was supposed to receive $1,from us, we would have surely given that money to the customerWe do not have anything at all stating this and can't give the customer $1,Because we can't simply back out of the contract, my offer is still available for the customer to let us buy the vehicle back at its current value.Kind Regards, Sales Director Koons Kia of Woodbridge
The Revdex.com
Complaint ID ***
We are very sorry to hear that one of our apperciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is out number prioriyWe have been in contact with the
client, we attempt to trade the client out of the curent vehicle but are unable to at this time.We currently have the vehicle in the service department addressing the clients concerns with this vehicleThe client is in one of our rental vehicles until the clients vehicle is repaired as agreed upon.Koons KIA of WoodbridgeJefferson davis highwayWoodbridge VA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** *** * *** *** *** *** Date: Thu, Jun 25, at 10:AMSubject: #***To: "***" Regarding the 125% Kelly Blue Book Value on my trait was never mentioned during my visit to the dealership nor was there any mention of a customer loyalty discount.I would like to state for the record that I will never seek this dealership's business in the future and will warn anyone who believes that they will be treated any differently whether as a new client or return client.I therefore would like to recant the dealerships response and request that this statement be placed onto your website for others to evaluate my experience as a deterrence from using this dealership.Thanks again for your patience and assistance throughout this ordeal
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:As I have stated previously, if I was to trade it in at its current value then I would not be able to get another car because of the delinquencyIve already tried to sell it several times and it was no success! So the offer doesn't benefit me at all! So what I will do is contact every news station in the DC, Maryland, and Virginia area and write a review on every website that advertises for this business!!! I will let them know about the Incident as far the manager giving me his hotel information and how I felt scammed as a customerI was a customer of KIA for several years I am highly disappointed at the actions that have took place at koons kia! !
Regards,
*** ***
I do apologize for this customer's experience with the outside sales person as we do not tolerate this kind of behavior at our place of businessBecause of this matter, we no longer allow outside sales persons to sell vehicles from our location and that sales person's boss has been notified of
the situation so that the matter can be handled properly, :The contract could not be changed without the customer's knowledgeIf a contract is changed after a purchase, the customer must come in to meet with the finance manager to acknowledge any change in terms, accept the change in terms, and sign a new contract stating the new terms for it to be bindingIf the customer did not agree to the new terms of the contract, the customer would then have the option to rescind the contract and return the vehicle:In this particular case, there was no re-sign for this customer, meaning that the original contract signed by the customer at the time of purchase (customer received a copy of this contract) is the same contract that we still have on fileNothing has been changed from the original contract on May 3, If this customer would like to trade in the vehicle in question or allow us to purchase that vehicle at its current value, we would certainly do thatSince this contract was completed on May 3, 2014, the contract is now between the customer and the bank and we are not able to simply back out of the contractWe apologize for any inconvenience and again apologize greatly for the behavior of the outside sales personBest Regards,John F**General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:As you can see in the attached pictures the window sticker stated the vehicle is a *** Certified Pre-Owned vehicle. It also spells out a year/100,mile limited power train warranty. Now it does say lower on the sticker that "This is *** certified vehicle is eligible for a comprehensive mechanical failure service contract for 10-yrs/100,miles". That is a SEPARATE warranty from the power train warranty that I actually purchase IN ADDITION to the power train warranty that I was charged $for. Also they did not EVER discuss the $charge for the power train warranty until I noticed the charge on the pricing sheet. The manager did get me an additional key for the vehicle as well as a key fob. I did appreciate it but honestly expected to receive more than key and key fobs when I purchase a vehicle, used or otThank you,*** ***
Regards,
*** ***
I am rejecting this response because: Just because I signed a sheet that included the $charge for the warranty does not make it rightI am not asking for money backI simply want the business to stop falsely advertising that a year/10,mile warranty is included in a Pre-Certified Used VehicleI did sign the pricing sheet but he failed to mention the old games of leaving me sitting in a cubicle for hours to manipulate the processI a simply asking the Revdex.com to end the advertising by this dealershipWhen I asked the salesman about this charge he stated that due to the internet showing ever competitive pricing they have to show their best pricing online....that was his response to why I was being charged for a warranty that showed as being included? That is not an acceptable answer to deceptive marketing practicesI signed the paperwork so I am honoring my end of the deal but I think this advertising needs to stop immediatelyI am shocked that a business is allowed to continue doing this after it has been brought to the Revdex.com's attention
The Revdex.com
Complaint: ***
The client has declined to accept the response given due to the fact that not all issues have been addressedAlthough customer satisfaction is our number one priority, when client's vehicle was here for service we could not duplicate the issueSeveral of the customers concerns had to do with damage done to the vehicle by the client, Client acknowledged that this damage had been done to the vehicle and would need to go to the body shop; We would not be able to repairAll concerns have been addressed and discussed with the clientWe do apologize that the client feels that we did not meet there needsWe are willing to look at the vehicle again, and discuss any concerns with the customer at that timeKoons KIAJefferson Davis HwyWoodbridge VA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is still issues with the vehicle that have been since we got itThey stated in the email that we damaged the vehicle that caused the issuesThis is not trueThey made it out to us that they were not going to fix the issues still going on.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is coming from the individual from which the complaint was filed againstI expect this complaint to go to the OWNER of KOONS KIANot the general manager
Regards,
*** ***
We are very sorry to hear that one of our appreciated customers had an unsatisfactory experience here at Koons KIA of Woodbridge, as our customer's complete satisfaction is our number priorityWe did address the tire rotation at the time of the customers visit once she made us aware
that the tires had not been rotated.Per the Customers complaint, the General Manager and the customer had attempted to contact one another various times, with each attempt getting the other ones voicemail.On August 5th the Customer relations manager did get in contact with the customer, the customer still wanted to speak the General Manager, Customer was given an Email address in which she could reach him at, Since they had not been able to get in contact with one another