The Revdex.com
Complaint: ***
We acknowledge the customer's complaint and all of the customers contact information have been removed from our systemsClient should no longer be contacted by usKoons ***
Jefferson Davis Hwy
Woodbridge VA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As I signed the contract I was reassured several times that I would be getting a 1500$ check in the mail So I signed the contract As I left I asked when I would receive it and I was told it would be sent in the mail After countless visits of employees telling me to be patient and the I would receive it, I was then blind sided at the fact that it was never processed or even in the contract I made several complaints and people procrastinated on my case and that's why I've had the car for more than 30days because I was under the impression that I was being helped!! So for the second timed I've been manipulated dealing with these people! I'm frustrated at the fact that no one has tried to help me with the issue in a fair way and I'm even more disgusted with the unprofessional foolishness at hand Buying the car back from me will still leave me with a negative balance which I just don't think is fair! !
Regards,
*** ***
Attached please find a copy of the pricing worksheet that the customer signed, before doing any kind of final paper work on the ***, acknowledging the $certification warranty costI have also included a copy of the signed buyer’s guide which explains the warranty that came with the ***, I do apologize for this customer's dissatisfaction and I appreciate his concern, however I assure that we did not hide anything from this Customer at the time of signingI have included a copy of the NAD A evaluation of the *** that the customer purchased showing that the retail value was $22}750, however, I sold this *** to this customer for $20,which is a discount of $2,below NAD A retail valueI also spent $on a 2nd key and key fob for this customer to assure that he was satisfied after the closing of the deal The customer stated that the 2nd key was promised to him and even though I did not have a 2nd key, out of good will, I purchased him one with a key fobI can not renegotiate the contract of this deal, but I am willing to sit down and speak with this customer regarding his concern, if he wishes to do so.Best Regards,
The Revdex.com
Complaint: ***
We acknowledge the customer's complaint and all of the customers contact information have been removed from our systemsClient should no longer be contacted by usKoons ***
Jefferson Davis Hwy
Woodbridge VA
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As I signed the contract I was reassured several times that I would be getting a 1500$ check in the mail So I signed the contract As I left I asked when I would receive it and I was told it would be sent in the mail After countless visits of employees telling me to be patient and the I would receive it, I was then blind sided at the fact that it was never processed or even in the contract I made several complaints and people procrastinated on my case and that's why I've had the car for more than 30days because I was under the impression that I was being helped!! So for the second timed I've been manipulated dealing with these people! I'm frustrated at the fact that no one has tried to help me with the issue in a fair way and I'm even more disgusted with the unprofessional foolishness at hand Buying the car back from me will still leave me with a negative balance which I just don't think is fair! !
Regards,
*** ***
Attached please find a copy of the pricing worksheet that the customer signed, before doing any kind of final paper work on the ***, acknowledging the $certification warranty costI have also included a copy of the signed buyer’s guide which explains the warranty that came with the ***, I do apologize for this customer's dissatisfaction and I appreciate his concern, however I assure that we did not hide anything from this Customer at the time of signingI have included a copy of the NAD A evaluation of the *** that the customer purchased showing that the retail value was $22}750, however, I sold this *** to this customer for $20,which is a discount of $2,below NAD A retail valueI also spent $on a 2nd key and key fob for this customer to assure that he was satisfied after the closing of the deal The customer stated that the 2nd key was promised to him and even though I did not have a 2nd key, out of good will, I purchased him one with a key fobI can not renegotiate the contract of this deal, but I am willing to sit down and speak with this customer regarding his concern, if he wishes to do so.Best Regards,