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Koons Tysons Chrysler, Dodge, Jeep, Ram

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Reviews New Car Dealers Koons Tysons Chrysler, Dodge, Jeep, Ram

Koons Tysons Chrysler, Dodge, Jeep, Ram Reviews (41)

The battery was dead in the vehicle, it needed replacement for diagnostic purposesIt took a little time to get approval for the replacementOnce replaced, we did determine that there is a transmission issue Transmission repairs require special training and cannot be performed without the proper certifications Our transmission technicians are currently assigned to scheduled repairs, so this vehicle will follow in turn If [redacted] would like to have the vehicle sent to another repair facility who can perform the repairs earlier, we would be happy to help coordinate

Being a jeep dealership one would expect professional and reliable serviceI took my jeep in for an oil change three months agoThe owners manual recommends changing the oil every 8,ooo miles or every six monthsI change it every 5,(less than months)So, the other day my change oil light came onI checked the dipstickIt was completely emptyThere is nothing wrong with my jeepNo leaks, nothing, which leads me to believe that they didn't fill my car to the level requiredI've called several times and left messages for the service manager but they are not calling me backHorrible customer service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It's more than days they have not provided me any ETA and no follow up is done until nowIf I take it to another location then I'll be loosing more timeI drive Lyft and this will make me loose more money and timeI don't think it's fair all I'm looking for a ETA to fix the car and better communicationz Regards, [redacted] ***

We are going to reimburse [redacted] for the repairs he is requesting We are currently working with him, but not all issues are resolvedWe are committed to his satisfaction

September 2, 2015Dear [redacted] ***, It has come to my attention that there was an unfortunate incident where a statement was made that you took offense toWe regret this incident and will do everything that we can to try to make you happy in the future.I have put a note in your Service record that you can receive a complimentary full detail during your next visitI would suggest that you Schedule it at the time of your service so that our detail department will be able to finish your vehicle in a timely fashion.Sincerely,Kerry H Controller

We have addressed all of [redacted] ***'s concerns I am attaching a copy of email exchange with our manager

A request to remove the inquiry was sent to *** today

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 23, The Revdex.comWe agree that this is a serious problem and have been working with Chrysler Corporation for resolution, but it is not moving at an acceptable paceOur Chrysler rep is going to reach out to Paris and explain what is going on, so for now, we need
to put this complaint on hold for future resolutionThis vehicle was mis-built by Chrysler and is not something that we can repairOur General Manager, James M*** is working directly with our contacts at Chrysler, but they have told us that it will be at least two more weeks before we have an answer.Sincerely,Kerry HController

We are going to submit to have inquiry removedWe did have several customers looking at this particular vehicle, and one of the customers that lived far away showed up at our store to purchase the vehicle We do apologize for the inconvenience

We have refunded the money

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I understand the inconvenience the parts situation with the factory is creating, but we are doing our best to try to get the parts needed for the repairs expedited. We are offering our services at a considerable discount, which is all we have control over

*** *** was able to pick up her tags. We don't understand how the call was not directed to our tag and title department, but have used this experience to increase our operator training. We did reach out and apologize for any inconvenience that was caused by the delay

We have reached out to the customer and she is returning the vehicle tomorrow

The battery was dead in the vehicle, it needed replacement for diagnostic purposes. It took a little time to get approval for the replacement. Once replaced, we did determine that there is a transmission issue.  Transmission repairs require special training and cannot be performed without the...

proper certifications.  Our transmission technicians are currently assigned to scheduled repairs, so this vehicle will follow in turn.  If [redacted] would like to have the vehicle sent to another repair facility who can perform the repairs earlier, we would be happy to help coordinate.

September 2, 2015Dear [redacted],It has come to my attention that there was an unfortunate incident where a statement was made that you took offense to. We regret this incident and will do everything that we can to try to make you happy in the future.I have put a note in your Service record that you...

can receive a complimentary full detail during your next visit. I would suggest that you Schedule it at the time of your service so that our detail department will be able to finish your vehicle in a timely fashion.Sincerely,Kerry HController

Revdex.com:I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the inquiry is taken off my husbands and my credit report. As of right now, it is still showing a hard inquiry from this dealership. I would like a follow up when the inquiry has been removed.  Regards, [redacted]

Your vehicle was repaired in turn.  We apologize for any inconvenience, but clients with scheduled appointments must be seen first.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:It's more than 7 days they have not provided me any ETA and no follow up is done until now. If I take it to another location then I'll be loosing more time. I drive Lyft and this will make me loose more money and time. I don't think it's fair all I'm looking for a ETA to fix the car and better communicationz
Regards,
[redacted]

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Description: Auto Dealers - New Cars

Address: 2050 Chain Bridge Rd, Vienna, Virginia, United States, 22182-2531

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