KOR Instincts

To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experienceWe have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionOnce the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processedThe website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumerWe have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product websiteAfter reviewing the customer account; we have issued the customer a total refund in the amount of $568.44; for all products on 9/23/in the interest of resolutionRefunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy the customer's concerns as well abide by our policiesRegards, Sam J [redacted] Dispute Resolution Agent

To whom it may concern, We are disappointed [redacted] is dissatisfied with our resolutionUnfortunately we have reviewed the communication history and determined: · [redacted] referenced a communication to cancel the account within the allotted trial time, however the confirmation # she referenced [redacted] , took place on April 6thThe original transaction took place in on January 17thThis is well past the allotted trial time as agreed upon when the customer made the initial order and agreed to the terms and conditions by checking the T&C box on the order page· Despite failing to cancel within the appropriate time, our customer service representatives issued refunds: The first was an AGREED UPON 50% refund for $on April 6th, for the product she returnedThe second took place at full price for $on May 10th as the product was sent and in transit before the cancellation was fully processed In light of this situation, we feel we have conducted ourselves in a transparent and ethical fashionWe are confident we have done due diligence in light of the customer not having cancelled within the agreed upon (terms and conditions) timeframe Warm regards

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintWilliam places his order for the product Natural Ceramides on December 3, The customer paid shipping fees at this time for a 30-day supply of the product Natural Ceramides and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOn December 21, this customer was charged for the Natural Ceramides and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen William contacted the Customer Service support about cancelling his account, per his request on January 14, 2016, the customer service department implemented that no additional charges would be applied to his account as requestedAfter reviewing the customer account, we have issued a refund for the product Natural Ceramides on February 10, 2016, in the amount of $ Refunds are made to the source of the original payment, and processing generally takes to business days Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frame

REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experienceWe have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionOnce the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processedThe website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumerWe have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product websiteAfter reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: · [redacted] Refunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy the customer's concerns as well abide by our policiesOur interest in resolution is genuinePlease contact us a [redacted] to contact us directlyRegards, Sam J [redacted] Dispute Resolution Agent

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Susan M***

To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide you with a satisfactory customer experience.In light of your latest complaint we have issued the customer a total refund in the amount of $94.74; for the product in question.Refunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy her concerns as well and we are deeply sorry for the inconvenienceRegards,Sam J***Dispute Resolution Agent Dispute Resolution Agent

At no time did either of the two customer service representatives with whom I spoke on April 14, 2016, indicate I would be refunded ANY amountIn fact, they both explicitly said that, per company policy, they could not extend any refund--they could only send two additional bottles of the productRegardless of the company's refund policy, it was their responsibility to inform me, the consumer, of what their representative had registered me for on December 19th via phone communicationThere was never a reason for me to contact the company with complaints or concerns given there was never any information provided to me regarding their "Terms of Service Agreement" including, but not limited to their automatic renewal of the product, their no refund policy, or their cancellation policyTherefore, I was unaware of any of this, and since I was not receiving any products, I was also unaware they were charging me for products each monthHad I known that a.) I was being signed up for an automatic service, I would not have registered for the free trial; b.) their products were being shipped to me without my ordering them (I did not receive any products until months later), I would have been alerted to this issue much earlier and resolved it prior to the business' arbitrary 30-day policy; and c.) that the products' full price was completely unreasonable to begin with, I would have never shown an interest in the product in the first placeThis was all information the company is responsible to present to the consumer in a clear, transparent manner, and they did notFurthermore, they cannot expect that I am accountable to a "Terms of Service Agreement" that was never presented to meMy order of their free trial was done over the phone, and no additional information was provided in writing or otherwise.I do not consider this issue resolved until I receive the full refund ($406.70) for the products I did not order, I did not receive, and I did not want

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The only thing I reject to is that I was charged $two times The response only credits me for one of the $charges.Please credit me the 2nd charge for $ This could have all been avoided if the operators/supervisors/managers would have not acted unprofessional when I called them to ask for these credit - when I did not have any products to show for them Thank you very much[redacted] ***

To whom it may concern, To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide our customer with a satisfactory customer experience.We have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionOnce the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processedThe website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumerWe have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.In light of the latest complaint we took a look at your account and confirmed the refunds were issued through our CRM and confirmed through our gateway (see attached) for the following amounts:09/13/04:16pm $52.69- Refunded - Trans-ID: [redacted] 09/07/05:12pm - Refunded - $Trans-ID: [redacted] Refunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by acknowledging the Terms and Conditions on our checkout page was cancelledWe hope this will satisfy our customer’s concerns as well and we are deeply sorry for the inconvenience.Regards,Sam J***Dispute Resolution Agent

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

I totally disagree on this statement that they conducted themselves in a transparent and ethical fashion It is so far from the truth I printed a copy of their terms and condition after I order their trial product I did cancel within the time period of days and after I reminded them of that they shortened the alloted time to days of which I still complied with Now they are saying I cancelled on April 6th That is when I called to say I noticed charges for $on 2/and 3/for which I received no products.They said they would ship the products of which I stated I did not want them since I had cancelled! I was also told a 3rd charge was being placed and a 3rd product was going out that very day No one listened to me when I said do not ship, I do not want the products After I received the products, I called again, was told to ship one back and I would receive full credit I see a statement that stated "the first credit was an agreed upon 50% refund for $on April 6th for the product she returned." Not true as stated I would receive 100% credit Again, cancellation was fully processed right after I received the trial product It was extremely unethical to charge me for more products and not even ship said products, then later ship the products after I declined them and wanted credit I have charges for $94.74, total of $ They credited me for $ Does that sound like due diligence? I call it unethical thief This company has very rude customer service reps who do not listen to the consumer and hang up and talk over their customers I am not an it I am a senior citizen who knows what goes on with some of these unethical companies This company needs to be fully investigated They also charged me another $under another name for this same product a month later although that was credited after I filed this complaint I have never come across another company with so much discrepancies and lies

*** To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint*** places her order for the product Natural Ceramides and Hydroxacel Eye Cream on November 29,
The customer paid shipping fees at this time for a 30-day supply of the product Nouvebelle and Bellesse and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. On December 17, this customer was charged for the Natural Ceramides product; and on December 21, charged for Hydroxacel Eye Cream product and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen *** contacted the Customer Service support about cancelling his account, per his request on December 18, 2015, the customer service department implemented that no additional charges would be applied to her account as requestedAccording to the customer account the customer was issued a refund for the product Natural Ceramides in the amount of $issued on December 21, 2015, then another refund in the amount of $for product Hydroxacel Eye Cream was issued on December 21, We hope this will satisfy her concerns as well abide by our policies

To Whom It May Concern: *** places her order for the product Natural Ceramides and Hydroxacel Eye Cream on December19, The customer paid shipping fees at this time for a 30-day supply of the product Nouvebelle and Bellesse and receiving a 14-day trial periodThe “Free Trial” pertains to the
time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOn January 10, this customer was charged for the Natural Ceramides product and on January 14, charged for Hydroxacel Eye Cream product and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen *** contacted the Customer Service support about cancelling her account, per her request on April 14, 2016, the customer service department implemented that no additional charges would be applied to her account as requestedAccording to the customer’s account, the customer was refunded for both productsA refund for product Natural Ceramides was issued on April 13, in the amount of $There was also a refund in the form of a check for Hydroxacel Eye Cream issued on April 14, 2016, in the amount of $The refund process generally takes to business daysUnfortunately, as per our company policy, we have a strict 30-day refund policyWe are only able to issue refund(s) for the latest charge on the account that occurred within the last days

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint*** places her order for the product Natural Ceramides and Hydroxacel Eye Cream on November 28, The
customer paid shipping fees at this time for a 30-day supply of the product Natural Ceramides and Hydroxacel Eye Cream and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceOn December 16, this customer was charged for the Natural Ceramides product and on January 8, charged for Hydroxacel Eye Cream product and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen *** contacted the Customer Service support about cancelling her account, per her request on January 9, 2015, the customer service department implemented that no additional charges would be applied to her account as requestedAfter reviewing the customer’s account, the customer was issued a refund for the product Hydroxacel Eye Creamon January 11, in the amount of $There was a partial refund for the product Natural Ceramides in the amount of $and the remainder of the refund for this product was issued on January 15, 2016, in the amount of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as long as I am never again contacted in any way by this company or any other company affiliated with them and I never receive any further shipments from them or any of their affiliates. I am including the name Male P***, because that is the name they used the last two times they accessed my bank account without permission.Signed,Nancy K***

To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide our customer with a satisfactory customer experience.In light of the latest complaint we have issued the customer a the remaining refund for the amount of $This results in a combined
refund amount of $Full refund details below:08/31/02:34pm Refunded - $Trans-ID: ***08/30/02:13pm By Alpha Tyree Hill - Refunded - $Trans-ID: ***Refunds are made to the source of the original payment, and processing generally takes to business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy our customer’s concerns as well and we are deeply sorry for the inconvenience.Regards,Sam J***Dispute Resolution Agent

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The firm has refunded the monies charged for their products which I did not order, this is a proper response.The firm represented itself as being a survey from Amazon and that is why I completed the survey as it offered a $gift card to Amazon for completing the survey When I completed the survey there were three offers made available, they were for a male enhancement product, a sample of the Natural Ceramides Youth Cream and the eye gel I was to receive the samples if I paid the shipping fees which I agreed to do The samples arrived, showing shipped from StPetersburg, Florida There was no paperwork with the two samples If I had been aware that there was a time element associated with acceptance of the samples I would have most certainly complied
Regards,
*** Grove

To whom it may concern, Thank you for reaching out to us, we take pride in providing customer satisfaction. We took a look at the customer's account and unfortunately chargeback activity has taken place. We regret that due to the customer’s current dispute of charges from our company, we are unable to resolve this matter Regards, Sam J*** Dispute Resolution Agent