KOR Instincts

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint At this time, we have reviewed the customer’s account with product Natural Ceramides and Hydroxacel Eye Cream with us and noticed that the customer has filed a dispute of charges with their cardholder or bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to the customer’s account. The customer’s accounts with us have been cancelled, and no future orders will be placed. I would recommend that the customer contact their bank for any further information regarding these charges. We apologize for any inconvenience.

REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. We have implemented on our website that the consumer must check the YES box to indicate that they have read...

through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: ·         [redacted] Refunds are made to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us a[redacted] to contact us directly. Regards, Sam J[redacted] Dispute Resolution Agent

REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. We have implemented on our website that the consumer must check the YES box to indicate that they have read...

through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we see we have issued the customer the following refund(s) in the interest of amicable resolution: ·         11/05/2016 - Refunded - $89.74 Trans-ID: [redacted]    ·         11/05/2016 - Refunded - $99.74 Trans-ID: [redacted] Refund will be issued to the original source of payment. Please expect to receive your funds within 7-10 business days of each respective refund date. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. If you have not received your refunds within the aforementioned timeframes, please contact us at [redacted] to contact us directly. Regards, Sam J[redacted] Dispute Resolution Agent

To whom it may concern,   We are disappointed [redacted] is dissatisfied with our resolution. Unfortunately we have reviewed the communication history and determined:   ·         [redacted] referenced a communication to cancel the account within the allotted...

trial time, however the confirmation # she referenced [redacted], took place on April 6th. The original transaction took place in on January 17th. This is well past the allotted trial time as agreed upon when the customer made the initial order and agreed to the terms and conditions by checking the T&C box on the order page. ·         Despite failing to cancel within the appropriate time, our customer service representatives issued refunds: The first was an AGREED UPON 50% refund for $47.37 on April 6th, 2016 for the product she returned. The second took place at full price for $94.74 on May 10th 2016 as the product was sent and in transit before the cancellation was fully processed.   In light of this situation, we feel we have conducted ourselves in a transparent and ethical fashion. We are confident we have done due diligence in light of the customer not having cancelled within the agreed upon (terms and conditions) timeframe.   Warm regards

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

REGARDING Revdex.com CASE#: [redacted]To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.After reviewing the customer account;...

we have issued the customer the following refunds in the interest of amicable resolution:• 12/06/2016 07:21pm - Refunded - $54.69 Trans-ID: [redacted]• 12/06/2016 07:21pm - Refunded - $19.95 Trans-ID: [redacted]• 12/06/2016 07:21pm - Refunded - $54.69 Trans-ID: [redacted]• 12/14/2016 10:19am - Refunded - $19.95 Trans-ID: [redacted]• 11/09/2016 07:05am - Refunded - $89.74 Trans-ID: [redacted]• 12/14/2016 10:19am - Refunded - $99.74 Trans-ID: [redacted]Refunds are made to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at B[redacted] to contact us directly.Regards, Sam J[redacted]Dispute Resolution Agent

To Whom It May Concern: Thank you for contacting Resolution Support Team. Unfortunately, we’ve been unable to find the Customer’s account in our database, using the information that was provided.Will you kindly have the customer respond to this email and let us know the registered email address...

associated with their order, any alternate email address that the customer may have used to contact our company regarding their order, the shipping address, the telephone number associated with their order, any alternate names the customer’s account could be registered under (family, partner, friend), any shortened forms of their your own name (nick name), lengthened forms of their own name (full name), or alternate spellings of their name that they, or someone ordering with them, may have used on the order, the product and/or company they are inquiring about, Customer ID and/or their order ID for the product they are inquiring about.Please have the customer provide any of the information mention above that may apply to them regarding this matter.This will enable us to identify the proper account so we can assist the customer with their request. We look forward to hearing from you and providing you with outstanding customer service.

REGARDING Revdex.com CASE#: [redacted]To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.We have implemented on our website that...

the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:• 12/14/2016 - Refunded - $129.74 Trans-ID: [redacted]Refunds are made to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [redacted] to contact us directly.Regards, Sam J[redacted]Dispute Resolution Agent