Korrect Optical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] Please note that the defective glasses were returned "before" the Revdex.com complaintTherefor the information from the vendor to the Revdex.com that I need only return them for a refund is and misleading to the Revdex.comI have returned to the vendor a second time in follow up to make sure that they have my credit card number to apply the refundThe Korrect Optical vendor representative at VA Murfreesboro wrote it down and said she did not know how to process the refund I have not gotten my refund and it is nearly a month since I returned the defective glasses Please let my complaint stand for all to see

I am more than happy to issue a refund to him The steps for that would be as follows He would need to let me know that is his plan of action He would then need to take the glasses back to the location they were purchased from to obtain a refund The optician will need to contact the home office for an authorization number We would then swipe his card to issue the refund for him Respectfully, [redacted] Korrect Optical National VA Manager & Kentucky Licensed Optician ###-###-#### cell ###-###-#### X [redacted] ###-###-#### fax d***@korrect.com

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr [redacted] stated had stated he returned his glasses via mail to our lab for inspection of the coatingWe did not receive the glassesWhen he followed up with [redacted] she contacted the [redacted] to have them issue a new PO for a lost pair replacement [redacted] contacted the [redacted] for the PO# on 3-16-**We received the PO 3-16-**Once we received the PO we started making his new pair of glasses on 3-16-**The pair of glasses were completed and shipped 3-16-**The glasses were delivered via USPS on 3-20- [redacted] with a delivery confirmationThey were delivered to [redacted] ***The date the complaint was filed was 3-19-**The glasses and complaint were in the mail at the same time [redacted] **%

Response: I contacted Mr***I introduced myself and he stated he didn't want to talk to me that he had an anger management issueAfter that he hung up the phoneI am more than happy find a solution to the issue he is having if someone is able to mediate between us as he doesn't want to communicate with us personallySent on: 5/28/2:41:PM

We have refunded the glasses and have mailed the receipt to himHe had stated he didn't want to come back into the location and he didn't want to talk via phone due to anger issuesBecause we have had to communicate in other ways it has created a slower response time in this situation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution. Please respond here ONLY] Regards, [redacted] Respectfully, Now the Business has violate my rights to medical privacy by posting on line a medical condition I have. I think this alone deserves further review. I did receive a call from [redacted] and I asked him kindly to communicate with me in writing, email works fine. He did not want to do that and said he wants to "hear the tone of my voice". Now, someone please tell me what that means? Is he antagonizing me? Just simply refund the money? I will get VISA to reverse the charge if they don't do it voluntarily so why call me and disregard my plea to communicate in writing? Seems someone is having fun just making me frustrated, anxious and angry. What's the deal .... refund or VISA will take over and not pay? No hassle, no need to argue. Just do it.

Response:
We have re-made the customers glasses two timesEach time it has been due to his Drchanging the RXWe have manufactured his glasses correctly all three times, this is the original order and the two remakes, according to the RX we have been given by his Dr.'sOur refund policy is
posted at the point of sale and states, "No refunds will given on any lens that is made correctly to the doctor's prescription"With this said we will make an exception and issue the customer a refundHe will be contacted by the location he visited to have the refund issued
Sent on: 10/10/*** 11:33:AM

Response:
We were unable to refund him for the glasses until he had returned them to usOnce we received them we did issue him a full refundHe received this 10/27/
Sent on: 11/4/8:57:AM

Response:
I have verified his new address since he has movedWe had sent a letter with the substituted frame color in question stating that we would be more than happy to change out the frames when the color he wanted was off back orderWe are making him a new pair with the correct color frame
now that is no longer on back order
Sent on: 1/26/11:56:AM
Sent by:

This Korrect Optical office at the Tallahassee, Fl V.A. are very unprofessional and they could care less if anyone is happy with the glasses. They make you wait a long time. They sell frame(s) that are not up to regular standards of regular optical offices in the area. They tell you false things to do to fix the problem(put glasses in freezer for 10 minutes and then let sit in the sunlight for 30 minutes to get the tint working) which is a bogus thing to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
 
 
 Please note that the defective glasses were returned "before" the Revdex.com complaint. Therefor the information from the vendor  to the Revdex.com that I need only return them for a refund is false and misleading to the Revdex.com. I have returned to the vendor a second time in follow up to make sure that they have my credit card number to apply the refund. The Korrect Optical vendor representative at VA Murfreesboro wrote it down and said she did not know how to process the refund.    I have not gotten my refund and it is nearly a month since I returned the defective glasses. 
Please let my complaint stand for all to see.

Response: I contacted Mr. [redacted]. I introduced myself and he stated he didn't want to talk to me that he had an anger management issue. After that he hung up the phone. I am more than happy find a solution to the issue he is having if someone is able to mediate between us as he doesn't want to...

communicate with us personally. Sent on: 5/28/2015 2:41:59 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
 
 
 Respectfully, Now the Business has violate my rights to medical privacy by posting on line a medical condition I have.  I think this alone deserves further review.  I did receive a call from [redacted] and I asked him kindly to communicate with me in writing, email works fine. He did not want to do that and said he wants to "hear the tone of my voice".   Now, someone please tell me what that means? Is he antagonizing me?   Just simply refund the money?   I will get VISA to reverse the charge if they don't do it voluntarily so why call me and disregard my plea to communicate in writing?  Seems someone is having fun just making me frustrated, anxious and angry.  What's the deal .... refund or VISA will take over and not pay? No hassle, no need to argue. Just do it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have refunded the glasses and have mailed the receipt to him. He had stated he didn't want to come back into the location and he didn't want to talk via phone due to anger issues. Because we have had to communicate in other ways it has created a slower response time in this situation.

Tell us why here...Two things...first understand that this has nothing to do with Korrect Retail stores in Louisville which are the locations [redacted]  Second, please note we have no control over when the ** orders are received and processed by our lab.  It looks...

like it took over a week, almost 2 weeks to get the PO's from the [redacted] We got these jobs out very quickly. The delay was with your ** provider sending us the orders. We apologize for the inconvenience and please note your additional two pair were delivered to you on 12/23/2016.[redacted]

Mr. [redacted] stated had stated he...

returned his glasses via mail to our lab for inspection of the coating. We did not receive the glasses. When he followed up with [redacted] she contacted the ** to have them issue a new PO for a lost pair replacement. [redacted] contacted the ** for the PO# on 3-16-**. We received the PO 3-16-**. Once we received the PO we started making his new pair of glasses on 3-16-**. The pair of glasses were completed and shipped 3-16-**. The glasses were delivered via USPS on 3-20-** with a delivery confirmation. They were delivered to [redacted]. The date the complaint was filed was 3-19-**. The glasses and complaint were in the mail at the same time.
[redacted]%3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  The company have taken my complaint into there  consideration  and resolve the complaint before Revdex.com got the  complaint and I am totally satisfied with the company. Thanks