[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted]We apologize for the inconvenience caused, We would like to inform you that our software works on the principle of ‘what you see what you recover’. To check the possibility of recovery, we provide free demo version of the software. We do honor our 30 days money back...
guarantee which is directly linked to our refund policy. Our prime motive to get our client's valuable data back and for this we also provide technical support to resolve all client's queries. However, as customer satisfaction is a very important goal at Stellar and you want a refund only, we have fully refunded both of your purchases. We again apologize that our product did not meet your expectations.Hope this was a satisfactory resolution to your complaint.RegardsStellar Data Recovery
Dear [redacted]We apologize for the inconvenience caused, Our motive is customer satisfaction. As you are not satisfied with the application and want a refund only, We have issued a full refund to your account which will reflect in 3-4 business days. You will also be getting a...
confirmation email from our orders department for the same. Hope this was a satisfactory resolution to your complaint.RegardsStellar Data Recovery
Hi The refund request has already been accepted of the customer, We have informed him yesterday that the payment has been refunded to his account which will reflect in 3-4 business days Regards[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,We apologize for the inconvenience caused.We would like to inform you that customer satisfaction has always been a priority at Stellar. We have 30 days money back guarantee for any of our unsatisfied customer. Our response time is 24 business hours and we work 24X5 (Monday to Friday). We request...
you to please ignore any of the automated response that you have received.Both of your orders have already been refunded and the amount will be reflected in your account in the next 3-4 business days. Hope this a satisfactory resolution to your complaint.We look forward to a successful working relationship in the future.Kind Regards,Stellar Data Recovery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received a full refund from the company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you everyone who was involved.
Hi, We would like to clarify that we have never denied a refund of the original purchase which was a wrong purchase.We have informed to purchase the correct software so the wrong purchase can be refunded.As the customer has purchased the right product now , we are refunding the original...
purchase.Regarding the issue being faced in the second purchase , The issue is completely resolvable and we will arrange a call back to you from our technical support team to resolve your issue.If your issue is still not resolved, We will be more than happy to refund your second purchase as well.However , we request you to take assistance from us to get your data back RegardsStellar Data Recovery
Dear Mr. [redacted] We apologize for the inconvenience caused to you so far.We would like to inform you that the pre-requisites are mentioned in all of our software help manuals and product guides on the website. Moreover, the license key of the software was used on 11/14/2017. However,...
customer satisfaction is a very important goal at [redacted] and always our priority. As you are not satisfied with the application, we would be happy to inform you that we have refunded your order in full and the amount will be reflected in your account in the next 3-4 business days.We hope this is satisfactory resolution to your complaint.We look forward to a successful working relationship in the future.Kind regards,Stellar Data Recovery
Hi,We apologize for the inconvenience caused to you.We would like to inform you that our software works on the principle of ‘what you see what you recover’. We provide the free demo version of the software to the check the possibility of recovery prior purchasing the software. However, as customer...
satisfaction is a very important goal at Stellar, we have initiated full refund of your purchase.Hoping for your kind cooperation.Best Regards,Stellar Data Recovery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,We apologize for the inconvenience caused. Our motive is customer satisfaction. As you are not satisfied with the application and want a refund only, We have already accepted the refund request and issued RMA# [redacted] with Letter of Destruction dated 24th April 2017. We are still...
awaiting the reply with the filled Letter of Destruction form for refund initiation. A full refund will be reflected to account in 3-4 business days after order is refunded. Thus, in order to process the refund we are awaiting Letter of Destruction. As soon as we receive the same, the order will be refunded.Hope this was a satisfactory resolution to your complaint.Regards,Stellar Data Recovery
Hi,We are processing your refund by accepting this reply as termination of license and destruction of the package.The letter we were providing you only stated that license is terminated and you are no longer authorized to use the product The refund is issued from our end and will reflect in your account in 3-4 business days RegardsStellar Data Recovery
I am rejecting this response because:
We have already attested to destruction of the software on FOUR occasions. We have no intention of signing their special form that would require legal review. Their policy at the time of purchase did not inform us of the need for any special processing or legal involvement for a refund.THE SOFTWARE DOES NOT WORK FOR ITS INTENDED PURPOSE - IT DOES NOT MEET ITS ADVERTISED CLAIMSNEVERTHELESS WE HAVE DESTROYED ITTHIS IS THE FIFTH SUCH NOTIFICATION
Hi,We have already accepted the refund request of the customer yesterday itself.The refund has already been processed and a refund confirmation email has been sent to the customer RegardsStellar Data Recovery
Hi,We apologize for the inconvenience caused to you.Your purchase has already been refunded yesterday. We would like to inform you that our software works on the principle of ‘what you see what you recover’. Our prime motive to get our client's valuable data back and for this we also provide...
technical support to resolve all client's queries. However, as customer satisfaction is a very important goal at Stellar, we have refunded full purchase all yours. We do honor our 30 days money back guarantee. We again apologize for the inconvenience caused.Hoping for your kind cooperation. Best Regards, Stellar Data Recovery
Hi We have already accepted the refund request of the customer, We have sent a mail mentioning the acceptance and asked to complete the formalities to process the refund. Regards Stellar Data Recovery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted]We apologize for the inconvenience caused, We would like to inform you that our software works on the principle of ‘what you see what you recover’. To check the possibility of recovery, we provide free demo version of the software. We do honor our 30 days money back...
guarantee which is directly linked to our refund policy. Our prime motive to get our client's valuable data back and for this we also provide technical support to resolve all client's queries. However, as customer satisfaction is a very important goal at Stellar and you want a refund only, we have fully refunded both of your purchases. We again apologize that our product did not meet your expectations.Hope this was a satisfactory resolution to your complaint.RegardsStellar Data Recovery
Dear [redacted]We apologize for the inconvenience caused, Our motive is customer satisfaction. As you are not satisfied with the application and want a refund only, We have issued a full refund to your account which will reflect in 3-4 business days. You will also be getting a...
confirmation email from our orders department for the same. Hope this was a satisfactory resolution to your complaint.RegardsStellar Data Recovery
Hi The refund request has already been accepted of the customer, We have informed him yesterday that the payment has been refunded to his account which will reflect in 3-4 business days Regards[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,We apologize for the inconvenience caused.We would like to inform you that customer satisfaction has always been a priority at Stellar. We have 30 days money back guarantee for any of our unsatisfied customer. Our response time is 24 business hours and we work 24X5 (Monday to Friday). We request...
you to please ignore any of the automated response that you have received.Both of your orders have already been refunded and the amount will be reflected in your account in the next 3-4 business days. Hope this a satisfactory resolution to your complaint.We look forward to a successful working relationship in the future.Kind Regards,Stellar Data Recovery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received a full refund from the company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you everyone who was involved.
Hi, We would like to clarify that we have never denied a refund of the original purchase which was a wrong purchase.We have informed to purchase the correct software so the wrong purchase can be refunded.As the customer has purchased the right product now , we are refunding the original...
purchase.Regarding the issue being faced in the second purchase , The issue is completely resolvable and we will arrange a call back to you from our technical support team to resolve your issue.If your issue is still not resolved, We will be more than happy to refund your second purchase as well.However , we request you to take assistance from us to get your data back RegardsStellar Data Recovery
Dear Mr. [redacted] We apologize for the inconvenience caused to you so far.We would like to inform you that the pre-requisites are mentioned in all of our software help manuals and product guides on the website. Moreover, the license key of the software was used on 11/14/2017. However,...
customer satisfaction is a very important goal at [redacted] and always our priority. As you are not satisfied with the application, we would be happy to inform you that we have refunded your order in full and the amount will be reflected in your account in the next 3-4 business days.We hope this is satisfactory resolution to your complaint.We look forward to a successful working relationship in the future.Kind regards,Stellar Data Recovery
Hi,We apologize for the inconvenience caused to you.We would like to inform you that our software works on the principle of ‘what you see what you recover’. We provide the free demo version of the software to the check the possibility of recovery prior purchasing the software. However, as customer...
satisfaction is a very important goal at Stellar, we have initiated full refund of your purchase.Hoping for your kind cooperation.Best Regards,Stellar Data Recovery
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,We are accepting the refund request of the customer as he is not satisfied with the solution provided.RegardsStellar Data Recovery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,We apologize for the inconvenience caused. Our motive is customer satisfaction. As you are not satisfied with the application and want a refund only, We have already accepted the refund request and issued RMA# [redacted] with Letter of Destruction dated 24th April 2017. We are still...
awaiting the reply with the filled Letter of Destruction form for refund initiation. A full refund will be reflected to account in 3-4 business days after order is refunded. Thus, in order to process the refund we are awaiting Letter of Destruction. As soon as we receive the same, the order will be refunded.Hope this was a satisfactory resolution to your complaint.Regards,Stellar Data Recovery
Hi,We are processing your refund by accepting this reply as termination of license and destruction of the package.The letter we were providing you only stated that license is terminated and you are no longer authorized to use the product The refund is issued from our end and will reflect in your account in 3-4 business days RegardsStellar Data Recovery
I am rejecting this response because:
We have already attested to destruction of the software on FOUR occasions. We have no intention of signing their special form that would require legal review. Their policy at the time of purchase did not inform us of the need for any special processing or legal involvement for a refund.THE SOFTWARE DOES NOT WORK FOR ITS INTENDED PURPOSE - IT DOES NOT MEET ITS ADVERTISED CLAIMSNEVERTHELESS WE HAVE DESTROYED ITTHIS IS THE FIFTH SUCH NOTIFICATION
Hi,We have already accepted the refund request of the customer yesterday itself.The refund has already been processed and a refund confirmation email has been sent to the customer RegardsStellar Data Recovery
Hi,We apologize for the inconvenience caused to you.Your purchase has already been refunded yesterday. We would like to inform you that our software works on the principle of ‘what you see what you recover’. Our prime motive to get our client's valuable data back and for this we also provide...
technical support to resolve all client's queries. However, as customer satisfaction is a very important goal at Stellar, we have refunded full purchase all yours. We do honor our 30 days money back guarantee. We again apologize for the inconvenience caused.Hoping for your kind cooperation. Best Regards, Stellar Data Recovery
Hi We have already accepted the refund request of the customer, We have sent a mail mentioning the acceptance and asked to complete the formalities to process the refund. Regards Stellar Data Recovery