KRD OKC Construction, Inc.

Please see the following attachment:Thank You,Ohio SinglesDate: 11/11/15Re: *** ***Case #: ***To Whom It May Concern,We are in receipt of *** ***’s complaint.*** *** joined our services on 7/and purchased matches*** *** received her first match on7/and provided her
feedback on 7/We were actively searching for a new match and tried to findthe most mutually compatible gentleman for *** ***We came across a few men who looked likepotentials, but then our matchmakers decided that they might not be the best fit for *** ***.Therefore, we moved on with our search.We have seasoned matchmakers who have been responsible for helping various people find long-termrelationshipsThey are very particular with their match search, as we will ONLY match our clients withthose who are compatible, according to the client’s profile informationWe will not match our clientswith just anyone, because we focus on helping our clients find the RIGHT types of singlesThis is whatseparates us from your average dating serviceTherefore, sometimes it can take time to find compatiblereferrals.Upon joining our services, *** *** was provided (and agreed in her contract that she reviewed) ourRegulationsIn these Regulations under paragraph #it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles dataThe finaldetermination to meet a referral is yours and yours aloneYou understand and agree that we willsupply you referrals on an as available basisBecause we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferralHowever, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible withYou further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."***As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profilesWe also explain that we are unable to predict the time frame and frequencyof referrals/matchesAlso, under paragraph #in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with youIt is impossible for us toguarantee that any single to whom you have been referred will agree to meet with youYouunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our servicesOur clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals.While we were in the process of searching for a new match, *** *** contacted us on 9/askingwhy she had not heard from usShe appeared upset in her e-mail and we contacted her backimmediatelyWe called *** *** back and also sent her an e-mail explaining that we tried contactingherWe asked *** *** on 9/to please contact us back, so we could discuss her e-mail/concerns.We have not heard from *** *** and now we have received this complaint.*** *** signed a client obligation form which states that she agrees to contact us directly if she hasany concerns regarding her programShe agrees to talk with someone in Client ServicesIf she is unableto reach a resolution with our Client Services staff, she then agrees to speak with a senior member ofour Client Resolution team*** *** agrees to all the above prior to contacting any third partyagency (we have included a copy of this signed form).*** *** signed an agreement which contains a cancellation policyThis policy states that the Clientmust cancel in writing within their 3-day right to rescind*** *** is past her 3-day right to rescind,therefore, she is not eligible for a refund at this time (we have included a copy of this signedagreement).We would like nothing more than to continue working with *** ***We ask that she contacts usback, so we can speak with her regarding her concerns.Thank you for your time in this matter.Regards,Ohio Singles

Please send any and all correspondence to this email address from this date forwardThank you.Also please see the following attachment:Thank you,Ohio SinglesDate: 11/5/15Re: *** ***Case #: ***To Whom It May Concern,We are in receipt of *** ***’s complaint and will address his
claims.We are an elite matchmaking firm and we specialize in helping singles find their companionWe haveeveryone come into our office for an extensive interview which typically lasts about minutes or so.During this interview, we speak with potential candidates about our process, their past relationships,etcWe explain that we will match them with like-minded singles who are most mutually compatiblewith them in the hopes of finding their special someoneIf the potential candidate shows an interest inour program, we present our various package options to choose fromOur clients select the packagethat best suits their needs.*** *** came into our office on 5/6/for an interviewHe decided to purchase matches which is a“trial program”.Please note that *** *** has actually received all of his purchased matchesThe women we matched*** *** with have all been compatible with him, according to their profilesIt appears that *** ***was concerned that these women were not “physically” what he was looking forWe explain to ourclients that we match them with those who are compatible with them and then we have them meet tosee if there is any chemistryIf so, great! If not, we continue the searchWe try to make it clear to ourclients that we cannot predict chemistry, but we hope for the best with each and every match we puttogether.Upon joining our services, *** *** was provided (and agreed in his contract that he reviewed) ourRegulationsIn these Regulations under paragraph #it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles dataThe finaldetermination to meet a referral is yours and yours aloneYou understand and agree that we willsupply you referrals on an as available basisBecause we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferralHowever, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible withYou further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."***As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profilesAlso, under paragraph #in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with youIt is impossible for us to guarantee that any single to whom you have been referred will agree to meet with youYouunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our servicesOur clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals.*** *** purchased matches and has been matched with womenOur Management team agreed to“bonus back” a couple of his matches, due to the circumstancesWe believe we have been more thanfair in this situationWe are unsure why *** *** is concerned about the year clause in theagreement, because our services have been provided and *** *** has already received all of hispurchased matches.Also, *** *** signed an agreement which contains a cancellation policyThis policy states that theClient must cancel in writing within their 3-day right to rescindDue to the fact that *** *** signed anagreement with this policy and has received his purchased matches, *** *** is not eligible for a refundat this time.We have included copies of *** ***’s signed contract, proof of his matches provided, etcThank youfor your time in this matter.Regards,Ohio Singles

Please see the following attachment:Thank You,Ohio SinglesDate: 11/18/15Re: *** ***Case #: ***To Whom It May Concern,We are in receipt of *** ***’s rejection to our response.The information which was provided in our original response was taken directly from *** ***’s account and we have not been dishonest about this informationAs we previously explained, *** *** purchased a trial program of matchesWe matched him with women (we previously sent a list of these women in our previous letter) and “bonused back” a couple matchesWe continued searching on *** ***’s behalf at no additional charge to himHowever, *** *** has now received his purchased matches. Also, as we stated prior, *** *** signed an agreement which contains a cancellation policyThis policy states that the Client must cancel in writing within their 3-day right to rescindDue to the fact that *** *** signed an agreement with this policy and has received his purchased matches, *** *** is not eligible for a refund at this time Thank you again for your time in this matter.Regards,Ohio Singles

To Whom It May Concern,Please see the following attachment:Thank You,Ohio SinglesOhio SinglesDate: 2/16/16Re: *** ***Case #: ***To Whom It May Concern,We are in receipt of *** ***’s complaint and will address his claims.We would first like to mention that we have been working very
hard on behalf of *** *** *** came tous in search of someone special and we are trying to help him find a companion.Yes, we understand *** ***’s preferences and made note of these preferences in our systemWe usepreferences as a guideline for matching and we try to come as close as possible to what our clients are looking forWematched *** *** with a woman who told him she “wasn't interested in being in our system” when he contactedherWe understand that this can absolutely be embarrassing and we did not know that this woman was no longer inneed of our servicesHowever, she was a client of oursWe always ask our clients to keep us updated on theiravailability, but not everyone remembers to do soUnfortunately, we are unable to control our client’s behavior.We have attempted to speak with *** *** on several occasionsHe sent us an e-mail stating that he did not wishto speak and he expressed his dissatisfaction with our programOur Director of Client Relations responded and statedthat she is here to work with *** *** and that, in our experience, we feel that verbal communication is the mosteffective when working through a client’s programWe can discuss and work through any issues while on the call, asopposed to e-mail communication which can be impersonalShe still encouraged *** *** to call her back todiscuss his concerns*** *** responded that he does not wish to speak with us.We would like to remind *** *** that we promised to match him with those who are likely most mutuallycompatible with him, according to their profile informationWe use our best judgment when providing referrals, there isno time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clientsthat it is beneficial to be more open on their preferences, as this can better their chances of finding a successfulrelationshipWe are only trying to help *** *** find someone to spend the rest of his life with.Also, *** *** signed an agreement which contains a cancellation policyThis policy states that the Client mustcancel in writing within their 3-day right to rescind*** *** did not cancel within his 3-day right of rescissionInaddition, *** *** signed a client obligation form which states that he agrees he must meet all of his purchasedmatches in order to give our company the full opportunity to meet his expectations of the programHe also agrees notto go to any outside agency prior to trying to resolve any matters directly with our staffAs we mentioned, our Directorof Client Relations has tried to speak with *** *** on multiple occasionsWe ask that he returns her attempt forcontactWe only want to help him.Regards,Ohio Singles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Customer rejects business response since business has not provided him with leads as promisedThe second lead was not compatibleThere have been no good matches in months and customer does not want to continue the programCustomer requests refund
Regards,
*** ***

To Whom It May Concern, We are in receipt of *** ***’s complaint and will address her claims belowPlease note that we have been working very hard on behalf of *** *** since she became a client with usWe have only matched her with gentlemen whom have shown to be most mutually compatible
with her, per their profile information and compatibility indicators*** *** may not have had a love connection with the gentlemen yet, but we are still working for herAlso, their profiles showed she had various commonalities with the men we matched her withThe most recent man provided to her, she approved meeting him prior to us setting up the matchIn addition, according to his feedback, he had a nice time and said they spent several hours togetherHe also said they ended the evening with a “hug and light kiss”We only wish to continue working with *** ***We want her to understand there are no guarantees we will find her special someone, but we have her best interest at heart and only wish for her to be successful in our programWe have helped MANY people find a companionFor some people they meet someone they connect with right away, but for others, it can take timeThis is why we stress the importance of patience and a positive attitudeWe ask *** *** to continue and know we are trying our best to assist her in finding someone she connects withThank you for your timeKindest Regards, Ohio Singles

We are in receipt of Ms***’s complaint and would like to point out some very pertinent information about this case.Ms*** came to our office on January 11th and joined our services, because she was interested in finding a companionShe appeared to be excited about becoming a client
Ms*** then contacted us via e-mail on January 17th, requesting to cancel the agreementWe responded to her e-mail and also spoke with her on the phoneWe reminded her that Saturday is considered a business dayTherefore, although Monday was a holiday, her 3rd day to cancel would have been Saturday, January 14thAs you can see, if Ms*** requested to cancel on Tuesday, January 17th, she was past her 3-day right of rescissionPlease note that Ms***’s agreement shows that the only time a refund is possible is within the client’s 3-day right of rescission (paragraph #in agreement)Ms*** refers to the Attorney General’s website regarding cancellationOn this website, it also explains that business days are from Monday through Saturday.We would like nothing more than the opportunity to assist Ms*** in reaching her goal of finding someone specialWe hope she has a change of heart and gives her program a chanceWe are here for her.Thank you,Ohio Singles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did go on referrals and the first one was correctly depicted, the second referral I was not informed enough to make informed decision, as the business had not mentioned all the details about the gentleman, I would have saved the gentleman and myself sometime if I had known all the informationI just would like to know all the information prior so I can make informed decision and also referring matches different from my preference, is not helpfulI went to them so they can help me find someone as promised in the initial meeting with my preferencesI did not have to spend thousands of dollars for a personalized service if they have to deviate from my choices
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Yes, I have talk to *** on the phone, this bad deal contract, each conversationthey try to put blame on meI want a full refund, $they had given me a bogus lead and fall back on clause saying I had to meet *** in person, she is'nt a client with them,so they have been decietful to meI don't trust anything they say

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Better Business B
I do not accept their response not only are they cheating ,breeching their contract but, lying about it on top of it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I’m not happy with the response of Ohio Singles! I been given the same responses over and over again! I wouldn’t recommend this company to anybody! Have cost me a lot of money. The men they fix me up with were far from being compatible to me.I only wish I had checked them out bette. Not satisfied at all!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did speak with [redacted] at Ohio Singles. First she told me that my package did not include the resell option and that was only available at a higher price point. I asked her to check my contract, as it was negotiated and handwritten into my contract. After [redacted] checked my contract she stated that was out of the norm and she wasn't sure why I was offered that option, even though [redacted] is the one who sold me the package. Clearly [redacted] did not remember speaking to me or offering me the resell option. [redacted] then stated she explains all the packages in the same manner and that it was explained that the resell option was to other singles. I asked [redacted] if that is written anywhere in the materials she presented to me and she stated no.
I maintain my original position that the option was not clearly explained and the I was misled on this resell option. Of course I am disappointed that I was not presented with any matches; I signed up for the service with the hope they would help me in my search. I have entered into a relationship, which is the reason I am no longer interested in their services and would only like to act on the benefit that was presented to me. I am not trying to get out of my contract because of this relationship; I am trying to use the feature that was sold to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To Whom It May Concern,We are in receipt of Mr. [redacted]’s complaint and will address his claims.We have been working very hard on behalf of Mr. [redacted] since he became a client with us. Please note that Mr. [redacted] has been matched with women who all showed to be most mutually compatible with...

him, according to their profile information and the compatibility indicators in their profile.Mr. [redacted] has received 4 matches thus far. Each woman was compatible and met his preferences. Only one woman we presented was 1 year older than him and 2 inches shorter than his minimum preference. We would like to mention that we explain to our clients various important details when they become a client in our program. We provide our clients with a Regulations pamphlet. In these Regulations, there is an important paragraph titled, “Referrals”. It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referrals. We try to come as close as possible to what our clients are looking for. We explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferences. If we find a match for someone, but they are 1 year older or 2 inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone special. Sometimes we think we may have an idea of our ideal match, but those feelings can change if we meet someone who has other characteristics we find appealing. Especially if a couple is attracted to one another and finds various commonalities (and they are compatible), the relationship can definitely work. We have been responsible for helping MANY individuals find a companion and we want to assist Mr. [redacted] as well.At the completion of each client’s program, we conduct a managerial review. This is when management sits down, discusses the client’s experience and determines if any matches should be “bonused back”, depending on the situation. This means the client will receive additional matches at no additional charge. If Mr. [redacted] reached the end of his program and still has not found someone special, we will discuss his program and possibly provide additional referrals. We always try to do the right thing. We especially want success for all of our clients.In addition, Mr. [redacted] signed an agreement which contains a cancellation policy. This policy states that the Client must cancel in writing within their 3-day right to rescind. Mr. [redacted] is not eligible for a refund at this time. Mr. [redacted] also signed a client obligation form which states that he agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our program. He also agrees to discuss any concerns he may have directly with our staff. Mr. [redacted] sent e-mails recently requesting to cancel. We called him to discuss his e-mails. He said he no longer wants to pursue this and wants his money back. We explained and remided him that this is a process and that the most recent match we found for him fit very well with his preferences and vice versa. He said “no”, he just wants his money back. We reminded him that he signed a non-refundable agreement and we would still like to work with him. He said “no” and ended the call.We would very much like to continue working with Mr. [redacted]. Our only goal is for him to be successful in our program.Regards,Ohio Singles

To Whom It May Concern,We apologize to [redacted] for the delay in processing her refund, as it can take time. This has been taken care of.We wish [redacted] the best.Regards,Ohio Singles

Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of Ms. [redacted]’s rejection to our response.Yes, the e-mail sent to Ms. [redacted] when we activated her account stated that it may take up to 8 weeks to receive the first match. However, the Regulations provided to Ms. [redacted] at the time of signing state that we are unable to predict the time frame and frequency of matches, although we will search on our clients’ behalf on a monthly basis. We focus on trying to find our clients the RIGHT types of singles and will not match them with just anyone in order to provide a match. As we said, we did find a potential match for Ms. [redacted], but ultimately determined we did not feel that it would be the best match for both clients.We are sorry that there was confusion with the explanation of the resale option, but this option entails that Ms. [redacted] can transfer her program to a friend or family member she may refer to us who is qualified. As we previously explained, the agreement which Ms. [redacted] signed states that she may cancel within her 3-day right of rescission in order to be eligible for a refund. Therefore, she is not eligible for one at this point in time.Ms. [redacted] has not yet spoken with someone on the Client Resolution Team. We hope to connect with her soon and reach a resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see our attached letter.Thank you,Ohio SinglesDate: 3/28/17Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s rejection to our response.As we previously stated, we were working for [redacted] to find him the most suitable, compatible matches we could find on his behalf. We explain to our clients, and it is included in our paperwork, that we will match our clients with those who are likely most mutually compatible with them, according to their profile information and compatibility indicators. We also explain that we use our best judgment when providing referrals and no two people are generally perfectly compatible. Again, [redacted] has informed us that he is currently dating someone outside of the services. Since the fee he agreed to is non-refundable at this time, we are happy to keep his program on hold while he pursues his relationship. He will not be eligible for a refund, per his signed agreement.Per our prior response, we wish the best for [redacted] and hope he changes his mind about our program. We only want success for him, as we do for all of our clients.Thank you,Ohio Singles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12158619, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern,We are in receipt of Mr. [redacted]’s rejection to our response.We would like to reiterate that our services have been provided exactly as they were described to Ms. [redacted] both verbally during his interview and according to the paperwork he signed and received copies of. As we mentioned, we provided Mr. [redacted] with a Regulations pamphlet which explains everything our clients can expect during their program. Our services have been as described and everything was right on schedule with Mr. [redacted]’s program.Again, the agreement which Mr. [redacted] signed states that the client must cancel within their 3-day right of rescission in order to be eligible for a refund. He also agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our program. Regulations and various paperwork are supplied in an attempt to give our clients realistic expectations regarding our program. We have been providing our services to Mr. [redacted] and we would like to continue to do so. We hope Mr. [redacted] has a change of heart and understands we are only here to help him.Regards,Ohio Singles