Kristina's Natural Ranch Market

Hello,I have a meeting scheduled with Mrs [redacted] for next Wednesday to discuss her issues

I am rejecting this response because: They are out right lying, period They told me it would be coveredI have phone records to prove otherwiseBesides the fact it was under warranty at the timeBut mainly, light was on in dash at dealershipDown road ,short time later, light came back onobviously they didn't fix the problem right because it came up as the rear tire sensors & the sensors had flat lines showing in the dash meaning its not reading pressure in tires, thus sensorsSince light stayed on it was on all the way until my Chevdealer in Rhinelander seen this, also meaning they witnessed this as Shane [redacted] & dealership said, & obviously proves the issue that Bloomington Lincoln is responsible for not fixing it properlyAll Bloomington would have had to do after putting sensor in the right front tire at their dealership,which they got from their local Chevy dealer, is to go through the dash & see the flat line showing the rears weren't readingDa! They obviously didn't do this as from us & all the way to my dealership this was seen, showing it was this way the whole timeEither way not fixedIdiots! This is all besides the fact that I was told by jen & gary, over phone, that we would be coveredIf B.B.Bisn't going to do anything then whats the purpose of having themI get the impression that your just slapping their hand & saying, now don't do thatI suppose the business has more powerSo much for standing up for the little guyI'm sorry that I have to say this & I hope I'm wrong but It's a obvious senerio & I know that as god is my witness we are in the rightIf it is I don't want my time wasted if nobody's going to put in a serious effort to help me do what is right & stop businesses from doing this to people

Some of the information provided is inaccurateWe simply requested the title for the vehicle you traded and you got very upsetWe will no longer be contacting you Sincerely Bloomington Lincoln

Not having received final / 'follow-up' response from Bloomington Lincoln after sending customer's packet of additional documentation, contacted GM Kerry [redacted] via e-mail (5/18).Mr [redacted] responded via e-mail (5/19), indicating that the dealership remains firm in its position, and has nothing further to add at this time.Revdex.com will be closing case (Answered / 'No New Offer') at this time

As you are aware, you did sign a "conditional delivery agreement"Part of what it states is that you agree to return the vehicle if we are unable to obtain financing for you, this you refused to doYou told us that you were not going to buy the car and we needed to come pick it up some days laterthis is not what you agreed to do per the conditional delivery agreement you signedIt also states that that we will return your deposit LESS a reasonable amount for the YOUR use of the vehicle, you received the full $you put downIt also states that YOU will be responsible for insurance as well as any damage done to the vehicle while in your possession If you would like additional copies of these documents, feel free to contact usIn addition, some of the information provided to us to obtain financing for you was falseWe are unable to honor your request an nor do we want to have a business relationship in the future SincerelyBloomington Lincoln

It is very unfortunate that your vehicle is not running properlyYour previous credit challenges do not allow us any options to secure additional finance optionsAs you are aware, the vehicle was purchased as-isThe documents for "as-is" were fully disclosed and signedYou should have copies of these, if not, we can provide additional onesThere always is a certain amount of risk involved when taking on an vehicleWe would recommend calling the lender for assistanceThey may be able to finance a portion of the repairTo be clear, this is their decision and we have no control over their decisionWe hope for a quick solution to your concerns Sincerely, Bloomington Lincoln

Initial Business Response /* (1000, 6, 2015/10/01) */
We have researched your concernsConsidering the date of purchase, miles driven and the conversations that took place when you purchased your vehicle, we are unable to honor your requestAs a good will gesture we would offer $towards
any brake work you have doneIf you have any further questions, please contact us
Sincerely,
Bloomington Lincoln
Initial Consumer Rebuttal /* (3000, 8, 2015/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that everything was in good working conditionMy rotors are not in said conditionThis is a vehicle with under miles on it and should not have these problemsThis issue should have been handled and taken care of on the day that I brought it back into the maintenance part of the dealership, which was the very next day of purchaseI will be contacting an attorney and reviewing my options on the matter seeing as the damages to the vehicle were not in the "car facts" report shown which I have a copy of, nor was this issue/ vehicle damage even discussedI will need this issue addressed and taken care of in a professional manner, or a refund for this product for being sold to me under advertising or a lawsuit will be filed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as a first step in resolving the issues identified in the complaint

Initial Business Response /* (1000, 5, 2015/10/05) */
The information you have provided the the Revdex.com is inaccurateAs we have communicated with you, we are unable to honor your request
Sincerely
Bloomington Lincoln

We have researched your concerns and the information you provided to the Revdex.com is not consistent with our findingsMost of all, nothing was promised at the point of sale...We are unable to reimburse you for the repairs you had done on your vehicleWe apologize for any
misunderstanding. Sincerely, Kerry ***

I am rejecting this response because:
They are out right lying, period They told me it would be coveredI have phone records to prove otherwiseBesides the fact it was under warranty at the timeBut mainly, light was on in dash at dealershipDown road ,short time later, light came back onobviously they didn't fix the problem right because it came up as the rear tire sensors & the sensors had flat lines showing in the dash meaning its not reading pressure in tires, thus sensorsSince light stayed on it was on all the way until my Chevdealer in Rhinelander seen this, also meaning they witnessed this as Shane *** & dealership said, & obviously proves the issue that Bloomington Lincoln is responsible for not fixing it properlyAll Bloomington would have had to do after putting sensor in the right front tire at their dealership,which they got from their local Chevy dealer, is to go through the dash & see the flat line showing the rears weren't readingDa! They obviously didn't do this as from us & all the way to my dealership this was seen, showing it was this way the whole timeEither way not fixedIdiots! This is all besides the fact that I was told by jen & gary, over phone, that we would be coveredIf B.B.Bisn't going to do anything then whats the purpose of having themI get the impression that your just slapping their hand & saying, now don't do thatI suppose the business has more powerSo much for standing up for the little guyI'm sorry that I have to say this & I hope I'm wrong but It's a obvious senerio & I know that as god is my witness we are in the rightIf it is I don't want my time wasted if nobody's going to put in a serious effort to help me do what is right & stop businesses from doing this to people

Initial Business Response /* (1000, 10, 2015/08/04) */
We apologize for any inconvenience or miss understandingIf you have any further questions, please contact us
Sincerely
Bloomington Lincoln
Initial Consumer Rebuttal /* (3000, 12, 2015/08/05) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I do not accept the response due to the facts none of my concerns have been acknowledged or resolvedAll that the response states if there is any misundstanding to contact themFirst of all, if they really wanted to resolve the situation they would address each of my concerns stated in the complaint or secondly, to contact me personally regarding my car warranty
Final Business Response /* (4000, 19, 2015/09/01) */
We feel we have honored the commitments made and addressed the questions asked in regards to the purchase of your vehicleAgain,we apologize for any misunderstanding
Sincerely
Bloomington Lincoln

Reached customer by phone -- indicates that she has settled this matter with the dealership; issued check in amount of $2,

Dear ***,I want to apologize for any frustration that we may have caused. It is standard company policy for verification of funds before titles ever are sent to a customer. That is not an excuse as to why it took as long as it did. I have spoke with the people that were involved
with your purchase and neither the sales person or the business manager had any voicemails or conversations that were not responded to. After speaking with the title clerk, it appears that the error was made on our part in getting the title sent out in a timely fashion. I am not sure who you spoke with or left messages with . I would like to address this with them if you would be so kind as to let me know who you spoke with. Customer service is extremely important to us and we pride ourselves on exceeding customer expectations. I do show that the title was sent out to you as of 7/5/and should have been received as of 7/6/17. It was sent UPS and did require a signature so you should have the title or have notification from UPS that an attempt to deliver was made. Again, I would like to apologize for the delay in getting the title to you. As for the inspection on the vehicle, we did do an inspection on the vehicle and I do not see any record of any issues with safety items that were listed. If there is anything that you would like us to look at on the vehicle, we would be happy to have one of our mechanics look at the vehicle. If there are any safety items that need to be repaired, we would also be happy to take care of those items. We look forward to hearing from you so we can make sure this has been resolved. We will also be reaching out to you by phone to see if there is anything else we can do to be of service. Thank you,Bloomington Lincoln

Dear ***, I would first like to apologize for the late response. I didn't receive this from the Revdex.com until February 6th, 2018. It appears that the complaint may have been sent to an invalid email address. The Revdex.com did just forward this to me on 2/06/18. After doing much
research to make sure that I had all of the information, here is what I discovered. We did send the day permit and the 2nd key fob to you as requested via regular mail. The post office returned it to us stating that not enough postage was paid in order to send the package. When we received it back, it was sent to you again but this time with a tracking number. We verified that you did receive the package. Due to the change in the states registration process, your registration was delayed and we should have gotten a new day permit to you in the time required. I am not 100% sure what the cause of the delay was but I would also like to apologize to you for this as well.I spoke with our title clerk and they verified that you have received your license plates and your vehicle should be 100% registered with the state and legal to drive.We do a comprehensive inspection of all vehicles when they arrive at the dealership. One of the items that is included in this checklist is to test the battery. If the battery is above the manufactures specifications we do not replace the battery. If the battery test recommends that the batter be charged then we charge the battery. According to our service records I can see that we did replace the battery on the vehicle. One of the many other items that we inspect is the fluids in the vehicle. If the fluids are low or are in need of replacement, it is our common practice to do such services.If there is anything else we can do to help, please don't hesitate to call me at your convenience###-###-####Ryan

Some of the information provided is inaccurate. We simply requested the title for the vehicle you traded and you got very upset. We will no longer be contacting you.   Sincerely   Bloomington Lincoln

Hello,I have a meeting scheduled with Mrs. [redacted] for next Wednesday to discuss her issues.

Initial Business Response /* (1000, 6, 2015/06/29) */
As we have explained,the part needed to repair your vehicle is on a national back order with Ford Motor Company. We will contact you when the part arrives and the vehicle will be repaired.Unfortunently we cannot be specific as to when the part...

will be available as Ford Motor cannot provide the information to us. You are welcome to contact a different Ford Dealer to see if they can provide the repair quicker. We apologize for the inconvenience.
If you have any additional questions, please contact us.
Sincerely
Bloomington Lincoln

As you are aware, you did sign a "conditional delivery agreement". Part of what it states is that you agree to return the vehicle if we are unable to obtain financing for you, this you refused to do. You told us that you were not going to buy the car and we needed to come pick it up...

some 10 days later. this is not what you agreed to do per the conditional delivery agreement you signed. It also states that that we will return your deposit LESS a reasonable amount for the YOUR use of the vehicle, you received the full $1200 you put down. It also states that YOU will be responsible for insurance as well as any damage done to the vehicle while in your possession.  If you would like additional copies of these documents, feel free to contact us. In addition, some of the information provided to us to obtain financing for you was false. We are unable to honor your request an nor do we want to have a business relationship in the future.   SincerelyBloomington Lincoln

It is very unfortunate that your vehicle is not running properly. Your previous credit challenges do not allow us any options to secure additional finance options. As you are aware, the vehicle was purchased as-is. The documents for "as-is" were fully disclosed and signed. You should have copies of...

these, if not, we can provide additional ones. . There always is a certain amount of risk involved when taking on an as-is vehicle. We would recommend calling the lender for assistance. They may be able to finance a portion of the repair. To be clear, this is their decision and we have no control over their decision. We hope for a quick solution to your concerns.
Sincerely,
Bloomington Lincoln