Kristina's Natural Ranch Market

Initial Business Response /* (1000, 8, 2016/03/15) */
We have researched your concerns. Please mail a copy of the receipt for the valve stem and we will reimburse the $140. We are unable to participate in the cost of the key fob as it was clearly explained prior to you purchasing the vehicle that...

you would be responsible for that cost.
Sincerely,
Bloomington Lincoln
Initial Consumer Rebuttal /* (3000, 10, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that the check for the valve stem was mailed out to me over 2 weeks ago from Gary and I have yet to receive it! I was also told that your company was the one who lost the key fob and was unable to locate it at the time but would be sent to me within 30 days of the purchase of the vehicle which was February 13, 2016, and I quote your company said " oh we lose or misplace fobs all the time and when we find them we mail them out usually within the first 30 days of purchase of the vehicle!" I am so upset with this company and your service! We will never be doing business with your company again, nor will we be encouraging people to use your company! Your staff has given Bloomington Lincoln a horrible name, which is unfortunate! People at your company need to attend a customer service training program!
Final Business Response /* (4000, 12, 2016/03/18) */
Revdex.com received following response from Kerry [redacted] of Bloomington Lincoln, via e-mail:
"I will just send the check for the $140, no receipt needed...Thanks.."

Not having received final / 'follow-up' response from Bloomington Lincoln after sending customer's packet of additional documentation, contacted GM Kerry [redacted] via e-mail (5/18).Mr [redacted] responded via e-mail (5/19), indicating that the dealership remains firm in its position, and has nothing further to add at this time.Revdex.com will be closing case (Answered / 'No New Offer') at this time.