Complaint: [redacted] I am rejecting this response because: We were never notified of any change in managementA month for a company to refund something that was promised me that it was never cashed was a direct lie to the customerAlong with a check they cashed and never thought that it belonged to anyone's account? I believe that this still should be documented for future managers looking for someone to manage their property? As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable? This is teaching our society to not care if they do not do their job because it doesn't matter in the long run? People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model? Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.? Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Dear Homeowner, On behalf of Hammersmith Management, we are sorryYour account has been refunded as of October 20, 2015, and you will receive a check in the mail soon As an explanation of what happened, please know that Payment Plans are for a specific period of time and do not automatically extend past the agreed upon time periodIn your case, your Payment Plan ended in Your total Assessment was charged in January We then worked with you to refund the total amount and sa Payment Plan to collect the Assessment payments throughout instead of all at onceThe employee who administered your Payment Plan has since left our company, and unfortunately, that is how the 5th payment was made in errorWe are sorry, and we are making it right by refunding $ If we can be of further assistance, please contact Client Services at [redacted] or [redacted] @eHammersmith.com Thank you, Hammersmith Management, Inc
Initial Business Response / [redacted] (1000, 6, 2015/12/10) */ Dear Homeowner, Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website Hammersmith Management, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter"My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interestWhat I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5, Final Business Response / [redacted] (4000, 10, 2015/12/18) */ Dear Homeowner, This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting Hammersmith Management, Inc
Dear [redacted] , Thank you for writingAs you know, the Board selected a new entry systemAt present, there is a system-wide issue with adding names to the directory, which will be remedied as soon as possibleYour Community Manager spoke with you on August 18, 2017, and agreed to refund your cost ($50).Thank you, The Team at Hammersmith®
Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) AssociationThe check was mailed to your addressPlease let us know if you don't receive itThank you, [redacted] Management, Inc
Ms***,Your Community Association Manager, [redacted] , has relayed that she contacted you yesterday in regard to your complaintIn that call, she advised you that your landscaping would be assessed during the Spring walk with the [redacted] and the landscaping company as agreed upon at the February Board MeetingThis type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the CommunityDuring the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvementsThis helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the AssociationThis is reflected in [redacted] ' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire CommunityWhile we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc
[redacted] and ***,As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor ( [redacted] ) and the Board of Directors at your Community to get it repaired as soon as possibleBecause any repair costing more than $ requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as wellCurrently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairsAlso please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc
Complaint: [redacted] I am rejecting this response because:The HOA attorney made numerous claims on multiple accounts in their response to me.? This HOA will make things up to renege on their responsibilities.? I gave a detailed account of the issues when I filed the complaint.? This HOA keeps refusing the maintain the common area around my townhouse.? They don't even trim the bushes or remove tall weeds.? The rest of the property is well manicured and maintained.? This HOA keeps refusing to repair things that are the HOA's responsibility.? The common area around my townhouse is the only one on the property that has not only NOT been maintained, but it has not been maintained for about years.? This lack of maintenance has resulted in damage to my "lot" and parts of the townhouse that the HOA is responsible for.? This damage was only noticeable after I moved in when I started repairing some things and it is all areas that the HOA is responsible.? The HOA repeatedly has refused to honor their obligations to repairing what is their responsibility as well as maintaining the HOA's common area around my townhouse.Example:? The HOA removed a large cottonwood from in front of my townhouse within the last several years but they allowed new cottonwood trees to grow in its place.? One tree is already about feet high, but there are newer saplings as well causing damage to the common area and threatening my townhouse? (I lived here less than a year) ? Then they claim the tree root growth is normal.? That tree was not removed properly.? There should be no new cottonwood growing in the HOA's common area right next to my townhouse.? There should not be old dead tree roots creating a water drainage problem.? Then new cottonwood trees are going to cause serious problems in the future.? The old dead roots are still there causing a water drainage problem? Some of the old tree roots that have been removed probably caused damage to the front brick siding to my townhouse.? This is the brick siding the HOA is responsible for repairing and they refuse to fix it by making unfounded claimsThe HOA board members use this HOA to ensure that their townhouses and the common areas around their townhouses are well maintained.? The common area around my townhouse has been grossly neglected by the HOA for years.? That money should be spent on paying for the damage that HOA board members have done to my common area.? HOA board members have for at least several years been gardening next to my townhouse where they could daily see the deterioration and they were directly causing the deterioration by excessive irrigation.? This has caused significant damage to a common area retaining wall next to my property as well as caused undesirable tree growth.Hammersmith representatives have made claims to me in writing on multiple occasions.? They refuse to correct those misstatements and follow up with more misstatements.? I began questioning them.? I got experts to tell me the truth which contradicts their claims.? Essentially, Hammersmith representatives and the HOA board members that they represent are lying and have been lying to me from the beginning.? I gave them the benefit of the doubt in the beginning; however, Hammersmith has followed one lie after another lie and after another.? This is mind blowing.? Their claims are easy to disprove.? Hammersmith has made no attempt to correct their misstatements and made it clear they are just going to flat out lie and keep doing so Sincerely, [redacted] ***
Dear [redacted] ***,? Thank you for writingAt the time the status letter was sent to the title company on October 12, 2017, the special assessment of $and the regular November assessment had not been paidBoth of these assessments were asked to be collected at closing in order to pay the account in full through the time of the closingOn November 1, 2017, you paid $towards the special assessment and paid the regular November assessment, which were both required as part of your closing terms to bring your account to a $balanceBecause your closing date was November 3, 2017, we received your paper work from the title company on November 10, which cleared on November 14, At which time we did find there was an over-payment of $($regular assessment + special assessment)We are required to wait days before issuing a refundThis is now a credit on your account and is pending a refund this month.? Regards,? The Team at Hammersmith®
Hi [redacted] , Thank you for writingPer your discussion on December 15th, with our accounts receivable supervisor, the $fee was removed and refunded to you by RevoPay at 7:a.mon December 18th, We are very sorry for the delay in getting the refund to you and are happy the issue has been resolvedThank you, -The Hammersmith® Team
Complaint: [redacted] I am rejecting this response because: ? The issue and lien were brought about last years payments (2016)? The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years paymentsAttached are the checks that said the payments were delivered? However the lien was not releasedAlso I had paid an additional $that was not credited towards the payments? Hence why there was no payment for the first HOA fee due for ? Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for with the additional $from ? Furthermore I have NEVER received any notice that the late fees or late interest fees from have been removed either!? I had not paid the second HOA due for because that had ONLY occurred since this process began with hammersmith and their attorneys? And they had not yet credited the $towards the first payment of ? The payment for the HOA is $? So for the first payment I SHOULD only had to have paid $? However, No credit was EVER given although they had deposited it into their account? Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given? They have also hired an attorney who they never communicate withand or who never communicated any details with me! ? The right hand does not know what the left hand is doing.? THEREFORE:Hammersmith should credit my account with with my payments? They should ALSO remove any liens, late fees, or interest fees? FURTHERMORE, they should credit with the additional $that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees? They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd payment of $towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of fees as well? They should also get the attorneys off of the case since EVERYThing for was already paid!? They have? Sincerely, [redacted]
Dear [redacted] , Thank you for writingWe are glad that the current issue at hand has been resolved, as you noted on your response dated (attached)Attached you will also find the Maintenance Responsibility for your lotFor future reference, please note that the shrub bed areas are Homeowner responsibility, as designated on the mapThank you, The Team at Hammersmith®
Complaint: [redacted] I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaintThey made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Written correspondence was in the form of emailNot all residents have email and a written correspondence by mail needed to be sent( CDARA I and II)Because of this, residents were unaware of the problems and did not disclose information while selling their unitsThis entrapped the new owners into paying different special assessmentsThe first one starting February and the current one July -August Bids were not shown to unit members despite requests by multiple members at two different board meetings [redacted] specified on 6/25/that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex A bid of $1,077,was provided for the total cost of repairsDuring a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members percent more by modifying the formulaAccording to [redacted] ***, this was done to give a cushion in the event that there are unexpected overagesDry Creek Crossing has a $400,reserve and $100,proceed from litigation that is availableWith the figures that Hammersmith wants, this provides an extra $161,In actuality the special assessment becomes approximately $1,238,According to HOA laws and regulations, a community manager is not to be part of the HOA boardHowever, Hammersmith's community managers have taken minutes of the board meetingsThis is written in their contractThis gives Hammersmith undue power to reveal details of meetingsAdditionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula changeThis violates HBNot every board agenda is posted on website or in writingA community manager is to guide a board not to be a director on the boardThis HOA has been through many managers in the past two years and consistently has not been upheld Sincerely, [redacted]
Ms [redacted] , After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.Oboxes in that “non-owner occupied” figureWe apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matterAdditionally, we’ve verified that of the Units within your Community, units are occupied by the owner as their primary residence and are occupied by rentersThat brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66%Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect dataUnfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forwardWe appreciate you bringing it to our attention, and apologize again that you were given incorrect informationRegards, Hammersmith Management, Inc
Initial Business Response / [redacted] (1000, 6, 2015/12/10) */ Dear Homeowner, Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website Hammersmith Management, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter" My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interest What I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5, Final Business Response / [redacted] (4000, 10, 2015/12/18) */ Dear Homeowner, This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting Hammersmith Management, Inc
Dear Mr [redacted] , The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreementShared wells are allowed by the water augmentation plan for [redacted] ***, and the Association does monitor the wells in accordance with the augmentation planThank you, Hammersmith Management, Inc., managing agent for the Association
Complaint: [redacted] I am rejecting this response because: The area where the shrubs are is not included on the map and according to number in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibilityThat is wher the shrubs are, on the edging outside of the of rear yard outside of the rear yard Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We were never notified of any change in managementA month for a company to refund something that was promised me that it was never cashed was a direct lie to the customerAlong with a check they cashed and never thought that it belonged to anyone's account I believe that this still should be documented for future managers looking for someone to manage their property As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable This is teaching our society to not care if they do not do their job because it doesn't matter in the long run People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We were never notified of any change in managementA month for a company to refund something that was promised me that it was never cashed was a direct lie to the customerAlong with a check they cashed and never thought that it belonged to anyone's account? I believe that this still should be documented for future managers looking for someone to manage their property? As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable? This is teaching our society to not care if they do not do their job because it doesn't matter in the long run? People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model? Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.? Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Dear Homeowner, On behalf of Hammersmith Management, we are sorryYour account has been refunded as of October 20, 2015, and you will receive a check in the mail soon As an explanation of what happened, please know that Payment Plans are for a specific period of time and do not automatically extend past the agreed upon time periodIn your case, your Payment Plan ended in Your total Assessment was charged in January We then worked with you to refund the total amount and sa Payment Plan to collect the Assessment payments throughout instead of all at onceThe employee who administered your Payment Plan has since left our company, and unfortunately, that is how the 5th payment was made in errorWe are sorry, and we are making it right by refunding $ If we can be of further assistance, please contact Client Services at [redacted] or [redacted] @eHammersmith.com Thank you, Hammersmith Management, Inc
Initial Business Response / [redacted] (1000, 6, 2015/12/10) */ Dear Homeowner, Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website Hammersmith Management, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter"My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interestWhat I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5, Final Business Response / [redacted] (4000, 10, 2015/12/18) */ Dear Homeowner, This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting Hammersmith Management, Inc
Dear [redacted] , Thank you for writingAs you know, the Board selected a new entry systemAt present, there is a system-wide issue with adding names to the directory, which will be remedied as soon as possibleYour Community Manager spoke with you on August 18, 2017, and agreed to refund your cost ($50).Thank you, The Team at Hammersmith®
Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) AssociationThe check was mailed to your addressPlease let us know if you don't receive itThank you, [redacted] Management, Inc
Ms***,Your Community Association Manager, [redacted] , has relayed that she contacted you yesterday in regard to your complaintIn that call, she advised you that your landscaping would be assessed during the Spring walk with the [redacted] and the landscaping company as agreed upon at the February Board MeetingThis type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the CommunityDuring the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvementsThis helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the AssociationThis is reflected in [redacted] ' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire CommunityWhile we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc
[redacted] and ***,As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor ( [redacted] ) and the Board of Directors at your Community to get it repaired as soon as possibleBecause any repair costing more than $ requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as wellCurrently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairsAlso please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc
Complaint: [redacted] I am rejecting this response because:The HOA attorney made numerous claims on multiple accounts in their response to me.? This HOA will make things up to renege on their responsibilities.? I gave a detailed account of the issues when I filed the complaint.? This HOA keeps refusing the maintain the common area around my townhouse.? They don't even trim the bushes or remove tall weeds.? The rest of the property is well manicured and maintained.? This HOA keeps refusing to repair things that are the HOA's responsibility.? The common area around my townhouse is the only one on the property that has not only NOT been maintained, but it has not been maintained for about years.? This lack of maintenance has resulted in damage to my "lot" and parts of the townhouse that the HOA is responsible for.? This damage was only noticeable after I moved in when I started repairing some things and it is all areas that the HOA is responsible.? The HOA repeatedly has refused to honor their obligations to repairing what is their responsibility as well as maintaining the HOA's common area around my townhouse.Example:? The HOA removed a large cottonwood from in front of my townhouse within the last several years but they allowed new cottonwood trees to grow in its place.? One tree is already about feet high, but there are newer saplings as well causing damage to the common area and threatening my townhouse? (I lived here less than a year) ? Then they claim the tree root growth is normal.? That tree was not removed properly.? There should be no new cottonwood growing in the HOA's common area right next to my townhouse.? There should not be old dead tree roots creating a water drainage problem.? Then new cottonwood trees are going to cause serious problems in the future.? The old dead roots are still there causing a water drainage problem? Some of the old tree roots that have been removed probably caused damage to the front brick siding to my townhouse.? This is the brick siding the HOA is responsible for repairing and they refuse to fix it by making unfounded claimsThe HOA board members use this HOA to ensure that their townhouses and the common areas around their townhouses are well maintained.? The common area around my townhouse has been grossly neglected by the HOA for years.? That money should be spent on paying for the damage that HOA board members have done to my common area.? HOA board members have for at least several years been gardening next to my townhouse where they could daily see the deterioration and they were directly causing the deterioration by excessive irrigation.? This has caused significant damage to a common area retaining wall next to my property as well as caused undesirable tree growth.Hammersmith representatives have made claims to me in writing on multiple occasions.? They refuse to correct those misstatements and follow up with more misstatements.? I began questioning them.? I got experts to tell me the truth which contradicts their claims.? Essentially, Hammersmith representatives and the HOA board members that they represent are lying and have been lying to me from the beginning.? I gave them the benefit of the doubt in the beginning; however, Hammersmith has followed one lie after another lie and after another.? This is mind blowing.? Their claims are easy to disprove.? Hammersmith has made no attempt to correct their misstatements and made it clear they are just going to flat out lie and keep doing so Sincerely, [redacted] ***
Dear [redacted] ***,? Thank you for writingAt the time the status letter was sent to the title company on October 12, 2017, the special assessment of $and the regular November assessment had not been paidBoth of these assessments were asked to be collected at closing in order to pay the account in full through the time of the closingOn November 1, 2017, you paid $towards the special assessment and paid the regular November assessment, which were both required as part of your closing terms to bring your account to a $balanceBecause your closing date was November 3, 2017, we received your paper work from the title company on November 10, which cleared on November 14, At which time we did find there was an over-payment of $($regular assessment + special assessment)We are required to wait days before issuing a refundThis is now a credit on your account and is pending a refund this month.? Regards,? The Team at Hammersmith®
Hi [redacted] , Thank you for writingPer your discussion on December 15th, with our accounts receivable supervisor, the $fee was removed and refunded to you by RevoPay at 7:a.mon December 18th, We are very sorry for the delay in getting the refund to you and are happy the issue has been resolvedThank you, -The Hammersmith® Team
Complaint: [redacted] I am rejecting this response because: ? The issue and lien were brought about last years payments (2016)? The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years paymentsAttached are the checks that said the payments were delivered? However the lien was not releasedAlso I had paid an additional $that was not credited towards the payments? Hence why there was no payment for the first HOA fee due for ? Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for with the additional $from ? Furthermore I have NEVER received any notice that the late fees or late interest fees from have been removed either!? I had not paid the second HOA due for because that had ONLY occurred since this process began with hammersmith and their attorneys? And they had not yet credited the $towards the first payment of ? The payment for the HOA is $? So for the first payment I SHOULD only had to have paid $? However, No credit was EVER given although they had deposited it into their account? Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given? They have also hired an attorney who they never communicate withand or who never communicated any details with me! ? The right hand does not know what the left hand is doing.? THEREFORE:Hammersmith should credit my account with with my payments? They should ALSO remove any liens, late fees, or interest fees? FURTHERMORE, they should credit with the additional $that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees? They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd payment of $towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of fees as well? They should also get the attorneys off of the case since EVERYThing for was already paid!? They have? Sincerely, [redacted]
Dear [redacted] , Thank you for writingWe are glad that the current issue at hand has been resolved, as you noted on your response dated (attached)Attached you will also find the Maintenance Responsibility for your lotFor future reference, please note that the shrub bed areas are Homeowner responsibility, as designated on the mapThank you, The Team at Hammersmith®
Complaint: [redacted] I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaintThey made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously Sincerely, [redacted]
Revdex.com: the address is [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Written correspondence was in the form of emailNot all residents have email and a written correspondence by mail needed to be sent( CDARA I and II)Because of this, residents were unaware of the problems and did not disclose information while selling their unitsThis entrapped the new owners into paying different special assessmentsThe first one starting February and the current one July -August Bids were not shown to unit members despite requests by multiple members at two different board meetings [redacted] specified on 6/25/that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex A bid of $1,077,was provided for the total cost of repairsDuring a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members percent more by modifying the formulaAccording to [redacted] ***, this was done to give a cushion in the event that there are unexpected overagesDry Creek Crossing has a $400,reserve and $100,proceed from litigation that is availableWith the figures that Hammersmith wants, this provides an extra $161,In actuality the special assessment becomes approximately $1,238,According to HOA laws and regulations, a community manager is not to be part of the HOA boardHowever, Hammersmith's community managers have taken minutes of the board meetingsThis is written in their contractThis gives Hammersmith undue power to reveal details of meetingsAdditionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula changeThis violates HBNot every board agenda is posted on website or in writingA community manager is to guide a board not to be a director on the boardThis HOA has been through many managers in the past two years and consistently has not been upheld Sincerely, [redacted]
Ms [redacted] , After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.Oboxes in that “non-owner occupied” figureWe apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matterAdditionally, we’ve verified that of the Units within your Community, units are occupied by the owner as their primary residence and are occupied by rentersThat brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66%Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect dataUnfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forwardWe appreciate you bringing it to our attention, and apologize again that you were given incorrect informationRegards, Hammersmith Management, Inc
Initial Business Response / [redacted] (1000, 6, 2015/12/10) */ Dear Homeowner, Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website Hammersmith Management, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter" My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interest What I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5, Final Business Response / [redacted] (4000, 10, 2015/12/18) */ Dear Homeowner, This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting Hammersmith Management, Inc
Dear Mr [redacted] , The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreementShared wells are allowed by the water augmentation plan for [redacted] ***, and the Association does monitor the wells in accordance with the augmentation planThank you, Hammersmith Management, Inc., managing agent for the Association
Complaint: [redacted] I am rejecting this response because: The area where the shrubs are is not included on the map and according to number in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibilityThat is wher the shrubs are, on the edging outside of the of rear yard outside of the rear yard Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We were never notified of any change in managementA month for a company to refund something that was promised me that it was never cashed was a direct lie to the customerAlong with a check they cashed and never thought that it belonged to anyone's account I believe that this still should be documented for future managers looking for someone to manage their property As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable This is teaching our society to not care if they do not do their job because it doesn't matter in the long run People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith Sincerely, [redacted] ***