Hello again [redacted] , As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phoneIt sounds like the owner of the unit was able to grant you access todayWe;re so happy to hear thatAs you also know, we don’t have unit keys readily availableKeys must be ordered by the individual unit owners, through your ManagerPlease know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the Association Two of the calls were disconnected by our representatives because of the use of foul language and yellingEach time, the representative issued a warning before actually disconnectingWe focus on solving issues, and a calm discussion usually leads to a quicker solutionThank you again for writing
Complaint: [redacted] I am rejecting this response because: The issue and lien were brought about last years payments (2016) The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years paymentsAttached are the checks that said the payments were delivered However the lien was not releasedAlso I had paid an additional $that was not credited towards the payments Hence why there was no payment for the first HOA fee due for Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for with the additional $from Furthermore I have NEVER received any notice that the late fees or late interest fees from have been removed either! I had not paid the second HOA due for because that had ONLY occurred since this process began with hammersmith and their attorneys And they had not yet credited the $towards the first payment of The payment for the HOA is $ So for the first payment I SHOULD only had to have paid $ However, No credit was EVER given although they had deposited it into their account Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given They have also hired an attorney who they never communicate withand or who never communicated any details with me! The right hand does not know what the left hand is doingTHEREFORE:Hammersmith should credit my account with with my payments They should ALSO remove any liens, late fees, or interest fees FURTHERMORE, they should credit with the additional $that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd payment of $towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of fees as well They should also get the attorneys off of the case since EVERYThing for was already paid! They have Sincerely, [redacted]
Dear [redacted] , As you know, we had been in communication with you about your account, both directly and via the attorney. The two payments you reference have been applied to your account. Since you ceased making payments, your account was turned over to the HOA’s law firm, [redacted] , for... collection. This is your Association’s attorney, not Hammersmith’s, and you should contact their office regarding your account. Thank you, The Team at Hammersmith®
Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ Dear Homeowner, Thank you for the feedbackWe believe there was a miscommunication [redacted] Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and make repairs on their ownOur records show that you opted out of the organized repairsIn order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairsYou have already been in contact with our Client Services Team, and you will receive this same message from them as wellPlease email the receipt to [redacted] @eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts ReceivablePlease ensure that your name and address are on the document so that we can properly facilitate your requestWe apologize for the misunderstanding and look forward to a resolution Thank you, Hammersmith Management, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your interventionHammersmith was difficult to deal with until I contacted youm
Ms [redacted] , After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.Oboxes in that “non-owner occupied” figureWe apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matterAdditionally, we’ve verified that of the Units within your Community, units are occupied by the owner as their primary residence and are occupied by rentersThat brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66% Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect dataUnfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forwardWe appreciate you bringing it to our attention, and apologize again that you were given incorrect information Regards, Hammersmith Management, Inc
Greetings Mrs [redacted] ,We apologize for your frustrations regarding the concrete work that needs done at your unitYour Community's Association Business Manager, [redacted] , has advised that he's spoken with your daughter, [redacted] , regarding the Willow Trace Board of Director's decision to undertake driveway work beginning in He noted that [redacted] accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc
Greetings,Can a Revdex.com representative please reach out to Ms [redacted] and request the address of the unit she's referring to? We could not locate a " [redacted] " in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is accurate.Regards,Hammersmith Management, Inc
Hello ***, Thank you for writing. Please remember that while you receive communication through Hammersmith, we work on behalf of the Board of Directors of the Association. All decisions and actions, whether contracting services for the community or covenant enforcement steps, are directed by the... volunteer homeowners who make up the Board of Directors, and the Governing Documents on which your Association was created. As you know, your Association has been in contact with you and your spouse in an effort to facilitate a resolution to the issues raised regarding your Community, neighbors, and vendors. You have received correspondence from both your Association and your Association’s Attorney asking you to cease harassing or in any way contacting vendors who are contracted to work within the Community. Based on recent reports from vendors, and from a video you sent, you have not complied with the Board’s request to stop addressing vendors directly. The Board has also invited you on multiple occasions to discuss your concerns and dispute the violations you have received in person at one of the monthly Board meetings, as is procedure of the Association, but you have not used this outlet. Because of the volume and tone of your communications through the Association’s online portal and Hammersmith’s Community Care Team, your access to the portal will be removed and phone calls will not be returned, except in the event of an emergency involving life safety. This does not affect your ability to make assessment payments, online or through the mail. We have reviewed your allegation that your access to the payment system was denied over the weekend of December 2, 2017. Hammersmith has not and will not make any unauthorized changes to your assessment account. In fact, we see that you did make a payment on December 2, 2017, and can assume from that transaction that you do indeed have access to make payments. Until further notice, we request that any communication that does not involve an immediate threat to life safety be in writing and mailed to Hammersmith for facilitation. This includes any communication you wish to send regarding vendors or alleged violations by others in the Community. Your Board will review the communication and determine whether action or a response is needed. In a good faith effort to stop further escalation of these issues, your Board is waiving the fines mentioned in the November 30, 2017 letter and again invites you to attend the January 23, 2018 Board meeting so that a discussion of everyone’s concerns can be facilitated face-to-face in a constructive way. At this time you may also discuss reestablishing access to the online portal. Please let us know via mail by January 18, 2017 if you will attend this meeting, so that you can be included on the agenda. It is our hope as the managing agent for your Community, that through an open and honest in-person discussion, further action can be avoided. Thank you, The Hammersmith® Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Homeowner: Thank you for writingAs you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issueWe have deployed our resources several times and presented solutionsWe offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon priceIt is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) monthsIn addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, In fact, at your request, you had a phone call with Hammersmith executives on June 20, We have attempted to resolve the situation several times, and we look forward to a resolutionRegards, Hammersmith Management, Inc
Greetings,Can a Revdex.com representative please reach out to Ms [redacted] and request the address of the unit she's referring to? We could not locate a " [redacted] " in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is accurate.Regards,Hammersmith Management, Inc
Dear Mr [redacted] , Thank you for the feedbackThe Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights AttorneyThe Association has approved joint use agreements in the past if they are inclusive of specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoeverIn addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation plan The agreement is between the owners, and the Association is not a party to the agreementIt is up to the owners of the lots to resolve the issueThe Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matterThe Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still applyPlease have the current owner contact the office to request this serviceLead time is typically 2-days, weather pendingThank you for your patience, and please speak to the Community Manager if you have any additional questionsRegards, Hammersmith Management, Inc., managing agent for the Association
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The Window Glass Replacement Project at the [redacted] was initiated by the Infrastructure Committee at this building during July Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing broken, cracked and foggy windowsThe cost of replacing a piece of glass (per the vendor) is approximately $per sqfoot, excluding staging and measuring costpieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring costIn addition to this good rate the Association made an amount of $10,Association funds available for the staging of this projectInitially an estimate was sent out to homeowners to give them an idea of the cost they were to expectThis was clearly stated as an estimated amountThe final cost was about $per square foot higherThese cost parameter was set up by the members of the infrastructure committeeDuring conversations pertaining to this matter [redacted] was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets togetherShe has not yet attended any of the meetingsThe next meeting is scheduled for May 9, and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplusAll committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc
Dear Homeowner, Thank you for the feedbackAs of this writing, your Community’s Manager, Director, and the Marketing Manager have had a telephone conference call with you about this issueWe hope we were able to answer all of your questions regarding the repairs at your unit in Crescent Ridge and each party’s responsibilitiesThe contractor has been in touch with you regarding an estimated time of completion for the siding repairs and trim paintingRegarding the water spigot (which was determined to be the responsibility of each Homeowner), we recommended another contractor to you, or you can use the contractor that is already scheduledThanks again for writing, and we look forward to being of service to you and your Community againHammersmith Management, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello again [redacted] , As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phoneIt sounds like the owner of the unit was able to grant you access todayWe;re so happy to hear thatAs you also know, we don’t have unit keys readily availableKeys must be ordered by the individual unit owners, through your ManagerPlease know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the Association Two of the calls were disconnected by our representatives because of the use of foul language and yellingEach time, the representative issued a warning before actually disconnectingWe focus on solving issues, and a calm discussion usually leads to a quicker solutionThank you again for writing
Complaint: [redacted] I am rejecting this response because: The issue and lien were brought about last years payments (2016) The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years paymentsAttached are the checks that said the payments were delivered However the lien was not releasedAlso I had paid an additional $that was not credited towards the payments Hence why there was no payment for the first HOA fee due for Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for with the additional $from Furthermore I have NEVER received any notice that the late fees or late interest fees from have been removed either! I had not paid the second HOA due for because that had ONLY occurred since this process began with hammersmith and their attorneys And they had not yet credited the $towards the first payment of The payment for the HOA is $ So for the first payment I SHOULD only had to have paid $ However, No credit was EVER given although they had deposited it into their account Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given They have also hired an attorney who they never communicate withand or who never communicated any details with me! The right hand does not know what the left hand is doingTHEREFORE:Hammersmith should credit my account with with my payments They should ALSO remove any liens, late fees, or interest fees FURTHERMORE, they should credit with the additional $that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd payment of $towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of fees as well They should also get the attorneys off of the case since EVERYThing for was already paid! They have Sincerely, [redacted]
Dear [redacted] , As you know, we had been in communication with you about your account, both directly and via the attorney. The two payments you reference have been applied to your account. Since you ceased making payments, your account was turned over to the HOA’s law firm, [redacted] , for... collection. This is your Association’s attorney, not Hammersmith’s, and you should contact their office regarding your account. Thank you, The Team at Hammersmith®
Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ Dear Homeowner, Thank you for the feedbackWe believe there was a miscommunication [redacted] Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and make repairs on their ownOur records show that you opted out of the organized repairsIn order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairsYou have already been in contact with our Client Services Team, and you will receive this same message from them as wellPlease email the receipt to [redacted] @eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts ReceivablePlease ensure that your name and address are on the document so that we can properly facilitate your requestWe apologize for the misunderstanding and look forward to a resolution Thank you, Hammersmith Management, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your interventionHammersmith was difficult to deal with until I contacted youm
Ms [redacted] , After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.Oboxes in that “non-owner occupied” figureWe apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matterAdditionally, we’ve verified that of the Units within your Community, units are occupied by the owner as their primary residence and are occupied by rentersThat brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66% Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect dataUnfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forwardWe appreciate you bringing it to our attention, and apologize again that you were given incorrect information Regards, Hammersmith Management, Inc
Greetings Mrs [redacted] ,We apologize for your frustrations regarding the concrete work that needs done at your unitYour Community's Association Business Manager, [redacted] , has advised that he's spoken with your daughter, [redacted] , regarding the Willow Trace Board of Director's decision to undertake driveway work beginning in He noted that [redacted] accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc
Greetings,Can a Revdex.com representative please reach out to Ms [redacted] and request the address of the unit she's referring to? We could not locate a " [redacted] " in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is accurate.Regards,Hammersmith Management, Inc
Hello ***, Thank you for writing. Please remember that while you receive communication through Hammersmith, we work on behalf of the Board of Directors of the Association. All decisions and actions, whether contracting services for the community or covenant enforcement steps, are directed by the... volunteer homeowners who make up the Board of Directors, and the Governing Documents on which your Association was created. As you know, your Association has been in contact with you and your spouse in an effort to facilitate a resolution to the issues raised regarding your Community, neighbors, and vendors. You have received correspondence from both your Association and your Association’s Attorney asking you to cease harassing or in any way contacting vendors who are contracted to work within the Community. Based on recent reports from vendors, and from a video you sent, you have not complied with the Board’s request to stop addressing vendors directly. The Board has also invited you on multiple occasions to discuss your concerns and dispute the violations you have received in person at one of the monthly Board meetings, as is procedure of the Association, but you have not used this outlet. Because of the volume and tone of your communications through the Association’s online portal and Hammersmith’s Community Care Team, your access to the portal will be removed and phone calls will not be returned, except in the event of an emergency involving life safety. This does not affect your ability to make assessment payments, online or through the mail. We have reviewed your allegation that your access to the payment system was denied over the weekend of December 2, 2017. Hammersmith has not and will not make any unauthorized changes to your assessment account. In fact, we see that you did make a payment on December 2, 2017, and can assume from that transaction that you do indeed have access to make payments. Until further notice, we request that any communication that does not involve an immediate threat to life safety be in writing and mailed to Hammersmith for facilitation. This includes any communication you wish to send regarding vendors or alleged violations by others in the Community. Your Board will review the communication and determine whether action or a response is needed. In a good faith effort to stop further escalation of these issues, your Board is waiving the fines mentioned in the November 30, 2017 letter and again invites you to attend the January 23, 2018 Board meeting so that a discussion of everyone’s concerns can be facilitated face-to-face in a constructive way. At this time you may also discuss reestablishing access to the online portal. Please let us know via mail by January 18, 2017 if you will attend this meeting, so that you can be included on the agenda. It is our hope as the managing agent for your Community, that through an open and honest in-person discussion, further action can be avoided. Thank you, The Hammersmith® Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Homeowner: Thank you for writingAs you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issueWe have deployed our resources several times and presented solutionsWe offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon priceIt is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) monthsIn addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, In fact, at your request, you had a phone call with Hammersmith executives on June 20, We have attempted to resolve the situation several times, and we look forward to a resolutionRegards, Hammersmith Management, Inc
Greetings,Can a Revdex.com representative please reach out to Ms [redacted] and request the address of the unit she's referring to? We could not locate a " [redacted] " in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is accurate.Regards,Hammersmith Management, Inc
Dear Mr [redacted] , Thank you for the feedbackThe Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights AttorneyThe Association has approved joint use agreements in the past if they are inclusive of specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoeverIn addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation plan The agreement is between the owners, and the Association is not a party to the agreementIt is up to the owners of the lots to resolve the issueThe Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matterThe Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still applyPlease have the current owner contact the office to request this serviceLead time is typically 2-days, weather pendingThank you for your patience, and please speak to the Community Manager if you have any additional questionsRegards, Hammersmith Management, Inc., managing agent for the Association
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The Window Glass Replacement Project at the [redacted] was initiated by the Infrastructure Committee at this building during July Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing broken, cracked and foggy windowsThe cost of replacing a piece of glass (per the vendor) is approximately $per sqfoot, excluding staging and measuring costpieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring costIn addition to this good rate the Association made an amount of $10,Association funds available for the staging of this projectInitially an estimate was sent out to homeowners to give them an idea of the cost they were to expectThis was clearly stated as an estimated amountThe final cost was about $per square foot higherThese cost parameter was set up by the members of the infrastructure committeeDuring conversations pertaining to this matter [redacted] was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets togetherShe has not yet attended any of the meetingsThe next meeting is scheduled for May 9, and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplusAll committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc
Dear Homeowner, Thank you for the feedbackAs of this writing, your Community’s Manager, Director, and the Marketing Manager have had a telephone conference call with you about this issueWe hope we were able to answer all of your questions regarding the repairs at your unit in Crescent Ridge and each party’s responsibilitiesThe contractor has been in touch with you regarding an estimated time of completion for the siding repairs and trim paintingRegarding the water spigot (which was determined to be the responsibility of each Homeowner), we recommended another contractor to you, or you can use the contractor that is already scheduledThanks again for writing, and we look forward to being of service to you and your Community againHammersmith Management, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me Sincerely, [redacted]