KSA Key Search Communications

Dear Mr[redacted] Please excuse the late response to your letter of complaint sent to the Revdex.com If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly explain the reason for the invoice Our records indicated that a salesperson had initiated contact with you on the 4th of February in an effort to market and sell our services to you as the owner of the businessAt no time was there any business with us prior to February If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lackingAfter you spoke to our salesperson on the 4th of February you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called youIf we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to youWe are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List If there are any questions please feel free to contact us Sincerely, Customer Service

Clearly [redacted] did not have a pleasant experience when she contacted us to inquire on sale of services made to her with reference to Business Health PartnersI can only apologize to her and state that if her experience when speaking to our agent was accurately described in the letter of complaint, then I again apologize.We are in industry that is very difficult and it is very important that all information be provided when requested.According to the letter of complaint, that was not done.The invoice was cleared of any balance because there is no contract existing between the parties and as such no one can force her to use or retain the services.Whether a first time sale or an existing customer no one is forced to retain our services Sent on: 8/20/1:01:PM

Dear Mr [redacted] , Please excuse the late response to your letter of complaint sent to the Revdex.com Your letter of complaint was received and the matter was investigatedIt was confirmed that a sale was made to your business,however, no sale prior to January A sales person from this office would have been allowed to market and sell to you while mentioning if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous yearAgain, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact If there are any questions please free to contact us Sincerely, Customer Service

A sales rep from our company called and spoke to Mr [redacted] concerning a sale of a potential business listing with the possibility of a later sale of a website for his companyOur records confirmed that he was the owner of the business and that was the reason she spoke to himThe words described in the letter of complaint partially describes the procedure that our Verifying Department would use to confirm that any sale of our services were made, to an appropriate individual, after being transferred from the Sales Department employeeThe fact that he made no mention of speaking to the sales person lets me know that there is work to be done on our side to ensure that sales procedures are properly followed and that all are properly explained so that there will be no further opportunity for confusions in the futurePlease let Mr [redacted] know that the invoice will be cancelled and his business contact information will be placed on our Do Not Contact ListSent on: 3/9/1:43:PM

Dear Mr[redacted] , Please excuse the extremely late response to your letter of complaint sent to the Revdex.comWe were not aware of the complaint being submitted to be forwarded to usWhile I am sure that Revdex.com received your complaint, we did notWe recently emailed the Revdex.com and requested for any complaint not responded to be sent to us Our records did indicate that one of our sales persons spoke to you on the of January in reference to offering our services to your businessWhile I agree that the call was random the sales person would of identified who they were and from where they were calling and for what reasonWe do solicit customers for a good part of our customer base but every person called is addressed by their name and we always do our best to ensure they are the owner of the business or the responsible party within the company contacted.The sales person job would be to explain that we are a listing company and among various services offered, website development would be oneIf the salesperson in anyway intentionally misinformed you as to who we were, then please accept our apology.The procedures we use to verify that all persons spoken to to are aware of consist of us, if any potential order of our services are agreed upon, is to have a call back confirming thatIf you informed us that nothing was wanted, when speaking to our salesperson and the Verification Department and received an invoice from us, then we screwed upPlease accept our apologies and know that along with the invoice being cancelled, all information pertaining to your business was placed on our Do Not Contact List.Please note that a copy was also sent to the Revdex.com in response to initial complaint If there are any questions please feel free to contact us Sincerely, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will consider this matter closed at this time

Dear Mr [redacted],
"">Please excuse the late response to your letter of complaint sent to the Revdex.com Your letter of complaint was received and the matter was investigatedIt was confirmed that a sale was made to your business,however, no sale prior to January A sales person from this office would have been allowed to market and sell to you while mentioning if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous yearAgain, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact If there are any questions please free to contact us Sincerely, Customer Service

Dear Mr.[redacted]
"">Please excuse the late response to your letter of complaint sent to the Revdex.com If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly explain the reason for the invoice. Our records indicated that a salesperson had initiated contact with you on the 4th of February in an effort to market and sell our services to you as the owner of the businessAt no time was there any business with us prior to February If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lackingAfter you spoke to our salesperson on the 4th of February you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called youIf we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to youWe are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List If there are any questions please feel free to contact us Sincerely, Customer Service

Clearly [redacted] did not have a pleasant experience when she contacted us to inquire on sale of services made to her with reference to Business Health Partners. I can only apologize to her and state that if her...

experience when speaking to our agent was accurately described in the letter of complaint, then I again apologize.We are in industry that is very difficult and it is very important that all information be provided when requested.According to the letter of complaint, that was not done.The invoice was cleared of any balance because there is no contract existing between the parties and as such no one can force her to use or retain the services.Whether a first time sale or an existing customer no one is forced to retain our services.
Sent on: 8/20/2014 1:01:17 PM

Dear Mr.[redacted],
 
FONT-FAMILY: Arial, sans-serif">Please excuse the extremely late response to your letter of complaint sent to the Revdex.com. We were not aware of the complaint being submitted to be forwarded to us. While I am sure that Revdex.com received your complaint, we did not. We recently emailed the Revdex.com and requested for any complaint not responded to be sent to us.
 
Our records did indicate that one of our sales persons spoke to you on the 29 of January 2015 in reference to offering our services to your business. While I agree that the call was random the sales person would of identified who they were and from where they were calling and for what reason. We do solicit customers for a good part of our customer base but every person called is addressed by their name and we always do our best to ensure they are the owner of the business or the responsible party within the company contacted.The sales person job would be to explain that we are a listing company and among various services offered, website development would be one. If the salesperson in anyway intentionally misinformed you as to who we were, then please accept our apology.The procedures we use to verify that all persons spoken to to are aware of consist of us, if any potential order of our services are agreed upon, is to have a call back confirming that. If you informed us that nothing was wanted, when speaking to our salesperson and the Verification Department and received an invoice from us, then we screwed up. Please accept our apologies and know that along with the invoice being cancelled, all information pertaining to your business was placed on our Do Not Contact List.Please note that a copy was also sent to the Revdex.com in response to initial complaint.
 
If there are any questions please feel free to contact us.
 
 
 
Sincerely,
Customer Service

The letter of complaint was received and investigated. If there was an attempt to enter the email address as a URL..then..yes..it would come up as invalid.The url is listed on the middle of the invoice on the right side....

I am not sure as to where she was looking and for the record our phone number and email address do work.Our records indicated that she had spoken to us in the earlier part of July..informing us that she had called and emailed us as to her request for the account to be cancelled as not wanted.We informed her that we have no problems doing that, as it is her right,but informed her that we received no previous call or email from her. For the record the invoice was cancelled on July 10 2014 the same day that she made her request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

A sales rep from our company called and spoke to Mr. [redacted] concerning a sale of a potential business listing with the possibility of a later sale of a website for his company. Our records confirmed that he...

was the owner of the business and that was the reason she spoke to him. The words described in the letter of complaint partially describes the procedure that our Verifying Department would use to confirm that any sale of our services were made, to an appropriate individual, after being transferred from the Sales Department employee. The fact that he made no mention of speaking to the sales person lets me know that there is work to be done on our side to ensure that sales procedures are properly followed and that all are properly explained so that there will be no further opportunity for confusions in the future. Please let Mr. [redacted] know that the invoice will be cancelled and his business contact information will be placed on our Do Not Contact List. Sent on: 3/9/2015 1:43:30 PM

A letter of response was sent to Mr.Almodavar. Please forgive the extremely late response as we just recently received the letter. If there are other letters that were not responded to please feel free to fax to us at...

1-855-281-1991. Dear Mr. [redacted], Your letter of complaint was received and the matter investigated. Our records do not show any previous contact with your business previous to the June 10 2015 date. However, this email is not to discuss that matter. My concern is that if you were told by our sales person that you had to pay to cancel a listing from last year, then that was incorrect. The job is to contact a place of business, speak to the authorized personnel, introduce themselves and state from where they are calling and proceed to sell a business listing along with various other add-on services. Clearly, according to your letter of complaint, that was not the case.Please note that the invoice was cancelled immediately and all info pertaining to your business place on our Do Not Contact List. The sales person in question was made aware of the complaint and will be monitored on our end. All efforts are now being made to clean up or record with the Revdex.com with reference to situation such as these. Sincerely, Customer Service Department Sent on: 8/3/2015 3:35:15 PM

Review: I received a call from KSA. When I answered the call, the person on the phone asked to confirm if they were calling KA Home Improvement, and I said yes, then they asked to confirm the address, and I sad yes, that's correct. Then they said that they wanted to send us information about their company, and I said that's fine. A few weeks later, I received a $490 invoice in the mail. I called them the next morning, and told them that I had no requested any services from them and knew nothing about their company. I requested to have the billing error corrected, but the lady on the phone was extremely rude and was yeling at me telling me that we requested their services and that we needed to pay them ASAP. I kept telling her that we did not request their services and requested to cancel any services they had set up for us since we were not interested in any services from their companuy. I also requested that they remove our contact information from their records since we did not want to receive any more advertising calls from them.Desired Settlement: A new invoice reflecting a zero balance to be mailed to us and removal of our contact information from their records since we have not requested any services from them and are not interest in doing any kind of business with this company. Thank you!

Review: I received a random phone call from KSA asking for the owner of my company (did not ask any names). Then told me their company name in which I have never heard. Asked me if I wanted to continue some advertising service that I have never heard of and definitely did not agree to. After I explained to them that I had no idea what they were talking about they asked for my address so they could send me a bill for last year's service they supposedly provided me. Sure enough I received a bill for $490 from them with an incorrect original address made out to my company. I have never agreed to any services from "ANYONE" without some sort of contract or something in writing. Especially since I'm a contractor myself. Now I get calls from their "collections department" daily. I have never had any services from these people, never will, nor am I paying them for something I never authorized.Desired Settlement: Eliminate this bogus bill, take me off your list, and never call me again.

Business

Response:

Dear Mr.[redacted],

Please excuse the extremely late response to your letter of complaint sent to the Revdex.com. We were not aware of the complaint being submitted to be forwarded to us. While I am sure that Revdex.com received your complaint, we did not. We recently emailed the Revdex.com and requested for any complaint not responded to be sent to us.

Our records did indicate that one of our sales persons spoke to you on the 29 of January 2015 in reference to offering our services to your business. While I agree that the call was random the sales person would of identified who they were and from where they were calling and for what reason. We do solicit customers for a good part of our customer base but every person called is addressed by their name and we always do our best to ensure they are the owner of the business or the responsible party within the company contacted.The sales person job would be to explain that we are a listing company and among various services offered, website development would be one. If the salesperson in anyway intentionally misinformed you as to who we were, then please accept our apology.The procedures we use to verify that all persons spoken to to are aware of consist of us, if any potential order of our services are agreed upon, is to have a call back confirming that. If you informed us that nothing was wanted, when speaking to our salesperson and the Verification Department and received an invoice from us, then we screwed up. Please accept our apologies and know that along with the invoice being cancelled, all information pertaining to your business was placed on our Do Not Contact List.Please note that a copy was also sent to the Revdex.com in response to initial complaint.

If there are any questions please feel free to contact us.

Sincerely,

Customer Service

Review: Ksa contacted me and told me I owed money for advertising. KSA said the amount for the advertising is $490. I do not have any documents, or receipts that tell me I entered in this program in 2014 and they, KSA, can't provide me with any information or documentation. I do not feel I agreed to purchase this program for my business.Desired Settlement: I would like them to stop calling me, and I do not want to pay their fee.

Business

Response:

Dear Mr [redacted], Please excuse the late response to your letter of complaint sent to the Revdex.com. Your letter of complaint was received and the matter was investigated. It was confirmed that a sale was made to your business,however, no sale prior to January 27 2015. A sales person from this office would have been allowed to market and sell to you while mentioning 2014 if we had sold to you in that year and was calling to renew the listing only after paying any existing bill from the previous year. Again, our records show no previous sale as being made to you, so the sales person, if they did, had no right to approach you with an attempted sale in the manner described in your letter of complaint.Please note that the invoice was cleared of any existing balance and your business information placed on our Do Not Contact. If there are any questions please free to contact us. Sincerely, Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was contract in Jan of 2015 by a rep from this company stating that they provided my company with advertising that I have no proof of agreement for them to advertize my company. The rep stated that they offered online advertising and if I would like to pay with a credit card and I went on to say that I have not had any online traffice and she says so you agree that we offered you a serves and how would you like to pay, I said to the rep if there is proof that your company has provided my company with a service that I would pay by check. So today 3-27-2015 I received a invoice stating that white oak contracting owes $490 for advertising so I contacted the company and so the rep says to me that I agreed to pay the bill the last phone call and which I never did "I said if there is some form of proof that I agreed to the service that I would send a check" and rep plays the phone recording from the the call in Jan 2015 and is twisting my words saying I owe and they would like for me to give them my credit card information and so I asked the rep can they play the very first phone recording of me agreeing to there service which she said was in Feb 2014 and I have no files or signed agreements with them and she could not play it or would not play it. I am not sure of this company because again I dont pay for any online service nor have ever paid or agreed to online advertising. Desired Settlement: I would like for the world the Revdex.com to inform other contractors of Key search advertising seeking credit card information and seeking payments for a service that was never agree upon or delivered and I would like for this company to never make contact with my company again.

Review: We were contacted with an 'invoice' from May 30, 2013 and KSA did not have record of who authorized. When I questioned, they became very rude, said I should not have accepted the invoice. And, invoice states for services un advance from invoice date, which they never explained. After much argument, they zeroes the balance. Which tells me it is a scam, fishing for money and with services. Very unprofessional, customer sevice rep and supervisor hung up on me three times. I had to keep calling back before they agreed to mail a zero balance invoice, since we did not authorize services. They had my name on file because I asked them to send me the info they had, since I am new marketing person and did not have a record internally. Bait and switch.Desired Settlement: Confirmation we have a zero balance, via email or letter and apology for unprofessional behavior.

Business

Response:

Clearly [redacted] did not have a pleasant experience when she contacted us to inquire on sale of services made to her with reference to Business Health Partners. I can only apologize to her and state that if her experience when speaking to our agent was accurately described in the letter of complaint, then I again apologize.We are in industry that is very difficult and it is very important that all information be provided when requested.According to the letter of complaint, that was not done.The invoice was cleared of any balance because there is no contract existing between the parties and as such no one can force her to use or retain the services.Whether a first time sale or an existing customer no one is forced to retain our services.

Sent on: 8/20/2014 1:01:17 PM

Review: We received a call from KSA wanting us to verify that our name, address, and phone number were correct, for whatever reason???. I was then told that our online listing for the prior year was going to be $490.00 and do I want to pay that with a credit card now over the phone. They told me that I had signed up for their advertising a year ago and per our agreement the bill was dew. With some confusion, Who does that? What online listing?, I didn't even know that we even had one? We don't need to do online advertising. We're a small business of 6yrs. in a small town (1200 people) with a lot of happy customers that do advertising for us. We have a web presence only to own and protect the domain name. At one point the sales lady even told me that they are the ones that put the google map on our web page, which once again set off alarms that this was a BS call. Surprise....... then an invoice shows up in our mail, saying that we owe $490?? Don't want it, don't need it, never approved it!!! I do not have any documents, or receipts that tell me I entered in this program in 2014. I do not feel I agreed to purchase this program.Desired Settlement: Fire whoever is making these fraudulent sales calls. Unlist us! Don't need it, don't want it! Not going to pay for it! Remove this bill from their records and never under any circumstances contact our office again.