KSA Key Search Communications

Review: they lie and say that someone verbally agreed to a free one year with the promise of the second year paid and when u ask them to present you with physical proof they say someone agreed on the phone, then when you ask for verbal proof like a recording they say someone will call you back. They take any names of employees and try to say that that person agreed to it meanwhile the names of the employees hadn't even been around that long! The person on the phone was [redacted]Desired Settlement: Put them out of business

Review: KSA called and wanted to know how I was going to take care of an invoice of $ 490.00? I asked what this was for and was told online advertising? [redacted] asked where she could send the invoice and how I was going to pay, I responded by check is how we usually pay. I have been in my position for only four months so anytime I get an invoice I try to match the original service agreement. I looked for a proposal/service agreement in our office, and called [redacted] to inquire, she could not send me the original agreement or who agreed this service for online advertising? Basically I was told it was a verbal agreement.

KSA called again today requesting payment, I explained if they could not provide an agreement for the order or consent that we requested this service then we would not be paying, and we would be filing a complaint with the Revdex.com.

It seems to me that getting a bill for a service, that we never requested/or authorized is considered fraudulent.Desired Settlement: I would like to receive written confirmation that this bill has been brought to a ZERO balance.

Review: Believe this company to be a fraud company. The email on their mailed invoice gives invalid URL when tried to input in your system. [redacted] has never conducted any business or transactions on the internet. They do not have a web page or email address. They do no type of advertising with any media. This bogus invoice is for an unknown company. [redacted] has never had a contract with this company either written or verbal for any type of service. Received a invoice date 6-2-2014.Desired Settlement: Request no further contact of any type from this company. [redacted] has never had any relationship with this company; nor do they have any interest in ever having any type of service or product provided by this potentially fraud company.

Business

Response:

The letter of complaint was received and investigated. If there was an attempt to enter the email address as a URL..then..yes..it would come up as invalid.The url is listed on the middle of the invoice on the right side. I am not sure as to where she was looking and for the record our phone number and email address do work.Our records indicated that she had spoken to us in the earlier part of July..informing us that she had called and emailed us as to her request for the account to be cancelled as not wanted.We informed her that we have no problems doing that, as it is her right,but informed her that we received no previous call or email from her. For the record the invoice was cancelled on July 10 2014 the same day that she made her request.

Review: This company has called me twice in 2 years and told me I owed them money for something I never ordered. Last year, I told them I did not order anything, they said I would have to pay to cancel, and I told them I would not pay, then hung up. This year, I told them I was not interested and they said the same thing to me again. This time, a woman called and argued with me and told me I would have to pay to cancel. so I told her to send me an invoice to find out who they were. I have never ordered anything from them and have never signed a contract with them.Desired Settlement: I would like invoice #84059 voided and for the business to never contact me again.

Business

Response:

A letter of response was sent to Mr.Almodavar. Please forgive the extremely late response as we just recently received the letter. If there are other letters that were not responded to please feel free to fax to us at 1-855-281-1991. Dear Mr. [redacted], Your letter of complaint was received and the matter investigated. Our records do not show any previous contact with your business previous to the June 10 2015 date. However, this email is not to discuss that matter. My concern is that if you were told by our sales person that you had to pay to cancel a listing from last year, then that was incorrect. The job is to contact a place of business, speak to the authorized personnel, introduce themselves and state from where they are calling and proceed to sell a business listing along with various other add-on services. Clearly, according to your letter of complaint, that was not the case.Please note that the invoice was cancelled immediately and all info pertaining to your business place on our Do Not Contact List. The sales person in question was made aware of the complaint and will be monitored on our end. All efforts are now being made to clean up or record with the Revdex.com with reference to situation such as these. Sincerely, Customer Service Department Sent on: 8/3/2015 3:35:15 PM

Review: We received a call from KSA wanting us to verify that our name, address, and phone number were correct, for whatever reason???. We were then told that our online listing for the year was going to be $490.00. With some confusion, what online listing?, I didn't even know that we even had one? We don't need to do online advertising. We're a small family owned business of 30yrs. in a small town with a whole lot of happy customers that do advertising for us. Surprise....... then an invoice shows up in our mail, saying that we owe $490?? Don't want it, don't need it!!!Desired Settlement: Unlist us!Don't need it, don't want it! .Not going to pay for it!

Business

Response:

A sales rep from our company called and spoke to Mr. [redacted] concerning a sale of a potential business listing with the possibility of a later sale of a website for his company. Our records confirmed that he was the owner of the business and that was the reason she spoke to him. The words described in the letter of complaint partially describes the procedure that our Verifying Department would use to confirm that any sale of our services were made, to an appropriate individual, after being transferred from the Sales Department employee. The fact that he made no mention of speaking to the sales person lets me know that there is work to be done on our side to ensure that sales procedures are properly followed and that all are properly explained so that there will be no further opportunity for confusions in the future. Please let Mr. [redacted] know that the invoice will be cancelled and his business contact information will be placed on our Do Not Contact List. Sent on: 3/9/2015 1:43:30 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have received numerous calls from a person named [redacted] asking that I pay for a service that I did not request. Furthermore, I have received a bill in the amount of $490.00 for advertising charges. When I asked why I was being billed, I was told that I agreed to this purchase over the phone a year ago. I know that I would never agree to for services. especially for the amount that they are billing.Desired Settlement: That this bill be closed/voided since I never agreed to this service over the phone or otherwise.

Business

Response:

Dear Mr.[redacted]. Please excuse the late response to your letter of complaint sent to the Revdex.com. If our employee has been attempting to contact you with reference to an outstanding bill and you were not aware of what she was talking about then she should have taken the time to properly explain the reason for the invoice. Our records indicated that a salesperson had initiated contact with you on the 4th of February 2015 in an effort to market and sell our services to you as the owner of the business. At no time was there any business with us prior to February 4 2015. If you were informed that there was and that was the reason for the calls in an attempt to collect, then a proper explanation was severely lacking. After you spoke to our salesperson on the 4th of February 2015 you would of then spoken to another person in our company to verify that you were the owner and that you had indeed been made aware for what reason we had called you. If we were told that nothing was wanted or we felt or had been made aware that there was any discrepancies, we would of immediately cancelled and made sure nothing was sent to you. We are aware or the extreme difficulties that we will face when marketing and selling our services via the telephone and see no reason to send an invoice without all parties being aware.Please note that the invoice was cancelled and the business information placed on our Do Not Contact List. If there are any questions please feel free to contact us. Sincerely, Customer Service

Review: this company has failed to provide a contract proving we authorized use of their advertising services and has also fail to put us on their do not call list.Desired Settlement: we want them to either provide a contract that we signed for the services, or expunge our invoice and do not contact us again

Business

Response:

A letter with reference number [redacted] was received and contact with the business was initiated and the matter resolved amicably.A call was made to the business yesterday and an employee within our Customer Service Dept Spoke to Mr. [redacted] and the secretary at the company. It was explained to them that there was nowritten contract but that we had initially sold to them back on October 15 2013 through Mr. [redacted] and that invoice was paid in the amount of $245 00. The invoice in question that resulted in the complaint was sold. as a renewal lo Mr.[redacted] but; as we see now, is not wanted. The person that initiated the complaint was the secretary, as informed to us by Mr. [redacted]. Mr. [redacted] informed ourCustomer Service Agent that he does not care of these types of calls to the business. It was alsoinformed to us that they get a lot of calls with companies looking to market and sell to them. Upon the completion of the call they were informed that no one was entitled to keep and use the service if it was not wanted. and as such the invoice was cancelled There contact information will be placed on our Do Not Contact list.Please feel free to contact us if there are any questions.

Review: Internet advertising company called and claims I owe them 489.00 for advertising on their web search page. Company sent invoice and keeps calling claiming I talked to them and agreed to their services, which I did not. I'm a small business and get many phones and invoice claiming I owe them. Recent companies like Rapid Yellow Pages. I now just hang up on these people who are calling me and harassing me during business hours while I have clients standing right next to me.Desired Settlement: I want this company to stop calling me and harassing me.

Business

Response:

Our records indicate that sales of om services were made on the February 6 2014 9:45 am Eastern Standard Time and that sale confirmed on February 6 2014 at 10:30 am Eastern Standard Time. As is customary, the inv·oice was passed to accounts receivable on March 12 2014 to be collected on 42 days later. When contacte you informed our Accounts Department that you had made a complaint to the FTC and the Revdex.com then hung up on our employee. Our records indicate that one call was made to you and clearly you were not happy, as such the invoice was cancelled. We have checked our call reports and no where does it indicate anything that would represent us as" harassing" you.

For the record, if you would like to contact us we would be happy to allow you to hear yourself authorizing this purchase. We are aware that there are many companies that are marketing and selling such services, but we do our best to ensure that no invoice is sent unless sales of the services are made and that the purchaser is aware that an invoice will be sent. Every industry has unscrupulous vendors who use all means to market and sell their services and sometimes may not even deliver on their services. Again, the invoice is at a zero balance and your contact information will be removed from our contact list

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will consider this matter closed at this time.

Review: We have received a bill for advertising purposes, for KSA Key Search Communications, with this address - [redacted] We did not ask for, or make a contract for any kind of advertising services from them or anyone. And we have received a bill for $514.50 for advertising on their website.

When first contacted they asked for our former Director of Operations Jackie, and when told she no longer worked here, demanded to know who the DO was. The next time they called suddenly the bill was in my current DO's name. And we were told HE personally signed for the contract. (Which would be impossible if they asked for Jackie first).

They are also calling on a constant basis, with a threatening tone.Desired Settlement: Closure of the account, with no balance. We do not want to make a payment for service not asked for, or ordered.

Review: We received bills for advertising. then they called us about our bills we have no contract from the company that we are advertising with them.

They called us about our bill on the 22of December and the bill we received in the mail was dated 23 of December.Desired Settlement: They stop calling and sending invoices.