Complaint: ***
I am rejecting this response because: It has been quite some time since A-said we would get a copy of the check/payment made on this account. This has been going on since June (for me) and it has been going on for weeks since they told Revdex.com that a copy of the check would be sent to us. Seeing will be believing. I am concerned that A-has committed a fraud in this issue - that there was never any payment by anyone
Regards,
*** *** ***
Good morning, please supply my office with your account number or any other identifying information as I was unable to pull up an account in the name of *** *** Our office has two web addresses *** this explains who we are and is more for our clients who turn over
accounts to our office for collectionAdditionally we have *** , this is used by our consumers who are listed with our office for collection. For Security, in order to access this site you will need to verify who you are and the information has to match the information we have in our systemOur office does not send monthly reminders or statements, unless in cases where we are required to do so under the lawI hope this clarifies your concernsYou can always call me directly at *** *** *** Regards, *** O*** Director of Collections
Our office has a total of accounts that were listed with us for collection by *** *** ***, listed below: Account # List Date Date of
Service Balance 10152793 01/22/16 7/1/14 $10152794 01/22/16 8/1/14 $10152795 01/22/16 9/1/14 $10152796 01/22/16 10/1/14 $10152797 01/22/16 12/1/14 $10152798 01/22/16 1/1/15 $10152799 01/22/16 2/1/15 $10152800 01/22/16 3/1/15 $Total due $Our office sent a total of letters on the above accounts and we made calls without contactOn 2/19/the telephone call was answered however the person refused to identify themselves and huon the collection representative. On 4/27/*** *** contacted our office and said he already had an arrangement with *** *** *** and said he was too busy to discuss the accountHe was offered a settlement of $or monthly payments on the balanceHe refused and was advised that the account would be reported to the credit bureaus for non-paymentHe contacted our office again on 5/3/16, he informed the collector that he reached out to *** and they confirmed was placed with our office for collection. He was demanding the item be removed from his credit bureauThe collection representative explained would offer a one-time courtesy to remove once the balance was zeroAgain offered the settlement in one payment or monthly payments of $he refused and said could not pay anything until JuneHe was upset and huon the collector*** *** called back and demanding a manager, the collector provided him with the manager’s telephone number and extension and he hung upOn 5/5/he logged on line through our online portal and smonthly payments of $Once the balance is zero I will in turn remove the items reported to the credit bureausThis communication is from a debt collectorRegards, *** O***Director of Collections
The account for *** *** *** was listed with our office on 12/08/for a co-payment amount of $for services received on 6/03/This balance is your responsibility after insurance.Our office has updated your dispute with the major credit bureausThis communication is from a
debt collector.Regards,Dana O***Director of Collections
We sent validation of the debt three times. You can also call your insurance company and request a Explanation of Benefits for the date of service 06/03/provider of service is *** *** *** Once the item is paid I would be happy to remove the item from the credit bureaus.Regards, Dana O***
Complaint: ***
I am rejecting this response because: I have oral and written confirmation that this debt had been turned over by the aforementioned collections agency's office in that they no longer had possession of this debt therefore they are in violation and not ownership of said that if they want to continue then that is fine I will pay *** *** and I will turn over this case to and FDCPA attorney for HIPPA violations this business only contacted *** *** *** *** after my complaint to the Revdex.com they had no ownership of the debt since as stated by *** *** *** *** I reject their response and will file a complaint with the consumer financial protection bureau simply because they have no right to look into my medical records after death was turned over back to the hospital by them calling to find out the status of the arrangements I worked out there again in violation
Regards,
*** ***
I would be happy to investigate your claimsPlease provide our office with a copy of the front and back of the cancelled check or proof of payment so we can investigate your claims further.Regards,*** O'***Collection Manager
Complaint: ***
I am rejecting this response because:After reading A-1's response, it would appear that their corporate policies include writing fiction along with some shades of truth. They also ignored the Revdex.com policy of not writing verbiage that would provide identification of the parties involved. Not only did they disclose my full name, they disclosed all the accounts! Isn't this a violation of privacy laws? Hmmm, maybe I have some legal recourse here...As I mentioned in my complaint, my first correspondence from A-was dated March 23, 2016. They claim they sent letters since the beginning of the year. If that's true, why was I making monthly payments to *** ***? I only received a total of two (2) correspondences from A-1.I do indeed remember the phone call I received on February 19, 2016. It was a number I did not recognize, but I answered nonetheless. I was immediately asked to confirm my identity without a clue who was calling to make such an inquisition. When I asked the caller to identify themselves, he/she refused to do so. So, I hope reasonable people can understand why I ended the phone call. Also, if they called five (5) times as they claim, why were there no voice mails?Once I clarified with *** *** that the payments I was making were being applied to accounts that weren't sent to A-1, then I was comfortable dealing with A-The original correspondence from A-dated March 23, stated only one (1) account in the amount of $14.47. I found this rather ridiculous for any company to incur an expense that is much higher than the amount owed. But, it seemed easy enough to just pay it and get it out of my hair. It was when I established my account did I realize there were eight (8) accounts. The second correspondence from A-1, dated April 28, 2016, listed all eight (8) accounts.It's true that I stated that I don't have time for this mess. More accurately, however, I stated that I don't have time for incompetence. I find it a complete waste of my time when I have to stop what I'm doing to deal with incompetent people and entities who can't seem to get their act together. But, since I didn't ask to be involved in this, I feel it is important to take the time to expose the incompetence and intolerable people that I had to endure with A-1.It's true that A-offered a payment plan of $per month. But what they failed to mention in their response is that I needed to make an initial payment of $161.00. When I requested a different payment plan, they were completely inflexible on this. When I finally decided to login to my account late last week to make a payment, I was offered a variety of options. Why couldn't have this been offered on the phone? This was clearly bullying on A-1's part and I won't stand for it.I will not be satisfied with A-until they remove their report from the credit bureaus and that they are somehow sanctioned for poor business practices and/or forced to change their policies. I have a relative stellar credit rating and I refuse to be bullied by a company just because they feel they can do so. And I also did some research and learned that this isn't the first time they've had complaints logged against them
*** ***
*** *** *** was listed with our office A-Collection Service on 5/3/for date of service 12/18/10, for service he received at *** *** *** On April 11, he contacted *** *** *** and set up a month payment arrangement of $to their office. When
payment is made they will advise our office and your account will be updated accordinglyThe account is valid and remains with this officeThis communication is from a debt collectorRegards, *** ***Director of Collections
Revdex.com of NJ Whitehorse Hamilton Square RdSte D-Trenton, NJ 08690- Re: Revdex.com, A-Collection Service Account # *** Dear Stephanie Scharko, Our client *** *** *** listed *** *** with our office for collectionAttached is a copy
of her contractShe was renting a Yamaha Clarinet for *** ***She failed to continue to make the monthly rental and we do not have any record of her returning the instrumentThe balance listed for collection is $941.67, this reflects $is principal and $is the collection fee Our office received a letter of dispute from her back in early June and when we tried to respond we received returned mail If the instrument was returned, *** *** should forward our office the return instrument receipt and our office will be more than happy to re-investigate her claimsUntil such time we have updated her credit bureau report as “disputed”, as we are required to do This communication is from a debt collector Regards, Dana O*** Director of Collections
The account was never cancelled, perhaps it was an oversight with the representative you spoke to at the HospitalOur office has to investigate all disputes with our clients, under the lawWe did contact *** to ensure the account should still be held in our inventory.Once you make payment the hospital will notify us of these payments and we will update your account accordinglyThere is no violation of HIPAA, we have a business associate agreement with our clientsIn addition revisions to the HIPAA Privacy Rules state that a covered entity no longer needs to obtain a patients consent to us or disclose protested health information to carry out treatment,payment or Health care activities"Payment" according to the regulations includes billing & Collections.This matter can be cleared up easily by remitting payment of the $for service received in This communication is from a debt collectorRegards,*** ***Director of Collections
Complaint: [redacted]
I am rejecting this response because: ALL BILLS WERE PAID IN FULL AND THIS IS SOME FRAUD BILLING FROM A1 COLLECTIONS
Regards,
[redacted]
On 8/1/11, A-1 Collection Service received an account listed for [redacted] for dates of service 1/9/11for $248.97 for [redacted]. Our office sent out a total of 7 letters and never received verbal contact. However the consumer continuously disputed this account with our office and...
the credit bureaus since 2012, all claims were verified. At the date of service our client was provided with Medicare “Part A”. This doesn’t cover physicians.If you should have any additional questions please do not hesitate to call me directly at [redacted]Regards,[redacted] O'[redacted]Collection Manager
After review of the events, I requested this item to be removed from your credit bureau report. It will drop off in 3-business days. Please satisfy the remaining balance of $30.13 and the account will be paid in full.We regret any inconvenience this may have caused. Regards, [redacted]Director of...
I would like for you to show me where they ever refunded money to my card. Also, please provide a copy of the validation that you supposedly mailed to me.
Complaint: 12711005
I am rejecting this response because:I never received a refund from this company for an over payment. They have never sent verification of the debt to me. I also never disputed the charges with the bank.
Regards,
[redacted]
1 10001649* CK 000029 07/02/15 204.33 Our office posted a payment on this account on 7/2/15. If you did not make this payment I am not sure who did.. I understand that the insurance representative told you they could not locate a claim, perhaps they realized their error and reprocessed the claim. I am not sure. I can only tell you we posted check # [redacted] on 7/2/15 for $204.33, A-1 Collection Service works on a contingency, if we do not collect we do not get paid. I assure you there is no CON, we have been in business for over 30 years, not from doing bad business. This communication is from a debt collector.Regards,Dana O[redacted]
January 11, 2018 [redacted] Revdex.com of NJ 1700 Whitehorse Hamilton Square Rd. Ste D-5 Trenton, NJ 08690-3596 Re: Revdex.com Case # [redacted] Dear [redacted] In response to the complaint received by [redacted] Music & Arts Center placed...
her account with our office on November 3, 2014 for a musical instrument rented for [redacted] This contract was an on line contract, below is the information obtained by the consumer at the time of contract. The email address is the same as your complaint and a pick -up receipt was acknowledged by our client. Our office did however update the credit bureaus with her dispute. The balance of $1, 1936.91 still remains due. ($1,489.93principal + $446.98 collection fee). If your office has any additional questions please feel free to contact my office. This communication is from a debt collector. Sincerely, Dana [redacted] Director of Collections See attached. This is an online contract. -----Original Message-----From: Online Rentals Sent: Wednesday, January 10, 2018 1:54 PMTo: Online RentalsSubject: *SDS OLR 100646944 -School Copy Order ID [redacted]Contract ID [redacted]Source : CONSUMERDelivery time : IMMEDIATERental Location : [redacted]Delivery Method : Ship to School: [redacted]Shipping Type : GroundDate : 2012-10-16 00:22:53Instrument : TBONEAccessories : NonePurchase LDW : YesStudent Name : [redacted]Grade **School : [redacted]District [redacted]Parent Name [redacted]Parent Address : [redacted]Parent City/State/Zip : [redacted]Parent Phone [redacted]Parent email : [redacted]Parent Employer [redacted]Parent Employer Phone [redacted]Employer Address [redacted]Employer City/State/Zip : [redacted]Pickup Name : [redacted]Pickup Email [redacted]Driver's License : Trial period months : 3.00 Initial Payment : [redacted] Coupon Code:LDW Fee : 17.97 Coupon Amt :Accessory Total : .00Tax : 1.20 ------------Order Total : 34.17EZ Pay : Y
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will review the papers sent by the A-1 Collection Service and send back the information provided in those, in order to finalize the dispute.
Regards,
[redacted]
I am waiting to see the update. I have not received the letter or the credit bureau update yet. Once I see that it's been recorded, I will accept the response.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[redacted]r was placed with our office for collection on 12/26/16 for past-due balance due to #1 A Life Safer for charge backs. Our office sent our validation of the debt on 04/24/17 and again when the consumer disputed the charges on 2/20/18. We have updated the major credit bureaus with...
his dispute. Please see the attached explanation directly from our client. This communication is from a debt collector.Regards, Dana O[redacted]Director of Collections
Complaint: ***
I am rejecting this response because: It has been quite some time since A-said we would get a copy of the check/payment made on this account. This has been going on since June (for me) and it has been going on for weeks since they told Revdex.com that a copy of the check would be sent to us. Seeing will be believing. I am concerned that A-has committed a fraud in this issue - that there was never any payment by anyone
Regards,
*** *** ***
Good morning, please supply my office with your account number or any other identifying information as I was unable to pull up an account in the name of *** *** Our office has two web addresses *** this explains who we are and is more for our clients who turn over
accounts to our office for collectionAdditionally we have *** , this is used by our consumers who are listed with our office for collection. For Security, in order to access this site you will need to verify who you are and the information has to match the information we have in our systemOur office does not send monthly reminders or statements, unless in cases where we are required to do so under the lawI hope this clarifies your concernsYou can always call me directly at *** *** *** Regards, *** O*** Director of Collections
Our office has a total of accounts that were listed with us for collection by *** *** ***, listed below: Account # List Date Date of
Service Balance 10152793 01/22/16 7/1/14 $10152794 01/22/16 8/1/14 $10152795 01/22/16 9/1/14 $10152796 01/22/16 10/1/14 $10152797 01/22/16 12/1/14 $10152798 01/22/16 1/1/15 $10152799 01/22/16 2/1/15 $10152800 01/22/16 3/1/15 $Total due $Our office sent a total of letters on the above accounts and we made calls without contactOn 2/19/the telephone call was answered however the person refused to identify themselves and huon the collection representative. On 4/27/*** *** contacted our office and said he already had an arrangement with *** *** *** and said he was too busy to discuss the accountHe was offered a settlement of $or monthly payments on the balanceHe refused and was advised that the account would be reported to the credit bureaus for non-paymentHe contacted our office again on 5/3/16, he informed the collector that he reached out to *** and they confirmed was placed with our office for collection. He was demanding the item be removed from his credit bureauThe collection representative explained would offer a one-time courtesy to remove once the balance was zeroAgain offered the settlement in one payment or monthly payments of $he refused and said could not pay anything until JuneHe was upset and huon the collector*** *** called back and demanding a manager, the collector provided him with the manager’s telephone number and extension and he hung upOn 5/5/he logged on line through our online portal and smonthly payments of $Once the balance is zero I will in turn remove the items reported to the credit bureausThis communication is from a debt collectorRegards, *** O***Director of Collections
The account for *** *** *** was listed with our office on 12/08/for a co-payment amount of $for services received on 6/03/This balance is your responsibility after insurance.Our office has updated your dispute with the major credit bureausThis communication is from a
debt collector.Regards,Dana O***Director of Collections
We sent validation of the debt three times. You can also call your insurance company and request a Explanation of Benefits for the date of service 06/03/provider of service is *** *** *** Once the item is paid I would be happy to remove the item from the credit bureaus.Regards, Dana O***
Complaint: ***
I am rejecting this response because: I have oral and written confirmation that this debt had been turned over by the aforementioned collections agency's office in that they no longer had possession of this debt therefore they are in violation and not ownership of said that if they want to continue then that is fine I will pay *** *** and I will turn over this case to and FDCPA attorney for HIPPA violations this business only contacted *** *** *** *** after my complaint to the Revdex.com they had no ownership of the debt since as stated by *** *** *** *** I reject their response and will file a complaint with the consumer financial protection bureau simply because they have no right to look into my medical records after death was turned over back to the hospital by them calling to find out the status of the arrangements I worked out there again in violation
Regards,
*** ***
I would be happy to investigate your claimsPlease provide our office with a copy of the front and back of the cancelled check or proof of payment so we can investigate your claims further.Regards,*** O'***Collection Manager
Complaint: ***
I am rejecting this response because:After reading A-1's response, it would appear that their corporate policies include writing fiction along with some shades of truth. They also ignored the Revdex.com policy of not writing verbiage that would provide identification of the parties involved. Not only did they disclose my full name, they disclosed all the accounts! Isn't this a violation of privacy laws? Hmmm, maybe I have some legal recourse here...As I mentioned in my complaint, my first correspondence from A-was dated March 23, 2016. They claim they sent letters since the beginning of the year. If that's true, why was I making monthly payments to *** ***? I only received a total of two (2) correspondences from A-1.I do indeed remember the phone call I received on February 19, 2016. It was a number I did not recognize, but I answered nonetheless. I was immediately asked to confirm my identity without a clue who was calling to make such an inquisition. When I asked the caller to identify themselves, he/she refused to do so. So, I hope reasonable people can understand why I ended the phone call. Also, if they called five (5) times as they claim, why were there no voice mails?Once I clarified with *** *** that the payments I was making were being applied to accounts that weren't sent to A-1, then I was comfortable dealing with A-The original correspondence from A-dated March 23, stated only one (1) account in the amount of $14.47. I found this rather ridiculous for any company to incur an expense that is much higher than the amount owed. But, it seemed easy enough to just pay it and get it out of my hair. It was when I established my account did I realize there were eight (8) accounts. The second correspondence from A-1, dated April 28, 2016, listed all eight (8) accounts.It's true that I stated that I don't have time for this mess. More accurately, however, I stated that I don't have time for incompetence. I find it a complete waste of my time when I have to stop what I'm doing to deal with incompetent people and entities who can't seem to get their act together. But, since I didn't ask to be involved in this, I feel it is important to take the time to expose the incompetence and intolerable people that I had to endure with A-1.It's true that A-offered a payment plan of $per month. But what they failed to mention in their response is that I needed to make an initial payment of $161.00. When I requested a different payment plan, they were completely inflexible on this. When I finally decided to login to my account late last week to make a payment, I was offered a variety of options. Why couldn't have this been offered on the phone? This was clearly bullying on A-1's part and I won't stand for it.I will not be satisfied with A-until they remove their report from the credit bureaus and that they are somehow sanctioned for poor business practices and/or forced to change their policies. I have a relative stellar credit rating and I refuse to be bullied by a company just because they feel they can do so. And I also did some research and learned that this isn't the first time they've had complaints logged against them
*** ***
*** *** *** was listed with our office A-Collection Service on 5/3/for date of service 12/18/10, for service he received at *** *** *** On April 11, he contacted *** *** *** and set up a month payment arrangement of $to their office. When
payment is made they will advise our office and your account will be updated accordinglyThe account is valid and remains with this officeThis communication is from a debt collectorRegards, *** ***Director of Collections
Revdex.com of NJ Whitehorse Hamilton Square RdSte D-Trenton, NJ 08690- Re: Revdex.com, A-Collection Service Account # *** Dear Stephanie Scharko, Our client *** *** *** listed *** *** with our office for collectionAttached is a copy
of her contractShe was renting a Yamaha Clarinet for *** ***She failed to continue to make the monthly rental and we do not have any record of her returning the instrumentThe balance listed for collection is $941.67, this reflects $is principal and $is the collection fee Our office received a letter of dispute from her back in early June and when we tried to respond we received returned mail If the instrument was returned, *** *** should forward our office the return instrument receipt and our office will be more than happy to re-investigate her claimsUntil such time we have updated her credit bureau report as “disputed”, as we are required to do This communication is from a debt collector Regards, Dana O*** Director of Collections
The account was never cancelled, perhaps it was an oversight with the representative you spoke to at the HospitalOur office has to investigate all disputes with our clients, under the lawWe did contact *** to ensure the account should still be held in our inventory.Once you make payment the hospital will notify us of these payments and we will update your account accordinglyThere is no violation of HIPAA, we have a business associate agreement with our clientsIn addition revisions to the HIPAA Privacy Rules state that a covered entity no longer needs to obtain a patients consent to us or disclose protested health information to carry out treatment,payment or Health care activities"Payment" according to the regulations includes billing & Collections.This matter can be cleared up easily by remitting payment of the $for service received in This communication is from a debt collectorRegards,*** ***Director of Collections
Complaint: [redacted]
I am rejecting this response because: ALL BILLS WERE PAID IN FULL AND THIS IS SOME FRAUD BILLING FROM A1 COLLECTIONS
Regards,
[redacted]
On 8/1/11, A-1 Collection Service received an account listed for [redacted] for dates of service 1/9/11for $248.97 for [redacted]. Our office sent out a total of 7 letters and never received verbal contact. However the consumer continuously disputed this account with our office and...
the credit bureaus since 2012, all claims were verified. At the date of service our client was provided with Medicare “Part A”. This doesn’t cover physicians.If you should have any additional questions please do not hesitate to call me directly at [redacted]Regards,[redacted] O'[redacted]Collection Manager
After review of the events, I requested this item to be removed from your credit bureau report. It will drop off in 3-business days. Please satisfy the remaining balance of $30.13 and the account will be paid in full.We regret any inconvenience this may have caused. Regards, [redacted]Director of...
Collections [redacted]
I would like for you to show me where they ever refunded money to my card. Also, please provide a copy of the validation that you supposedly mailed to me.
Complaint: 12711005
I am rejecting this response because:I never received a refund from this company for an over payment. They have never sent verification of the debt to me. I also never disputed the charges with the bank.
Regards,
[redacted]
1 10001649* CK 000029 07/02/15 204.33 Our office posted a payment on this account on 7/2/15. If you did not make this payment I am not sure who did.. I understand that the insurance representative told you they could not locate a claim, perhaps they realized their error and reprocessed the claim. I am not sure. I can only tell you we posted check # [redacted] on 7/2/15 for $204.33, A-1 Collection Service works on a contingency, if we do not collect we do not get paid. I assure you there is no CON, we have been in business for over 30 years, not from doing bad business. This communication is from a debt collector.Regards,Dana O[redacted]
January 11, 2018 [redacted] Revdex.com of NJ 1700 Whitehorse Hamilton Square Rd. Ste D-5 Trenton, NJ 08690-3596 Re: Revdex.com Case # [redacted] Dear [redacted] In response to the complaint received by [redacted] Music & Arts Center placed...
her account with our office on November 3, 2014 for a musical instrument rented for [redacted] This contract was an on line contract, below is the information obtained by the consumer at the time of contract. The email address is the same as your complaint and a pick -up receipt was acknowledged by our client. Our office did however update the credit bureaus with her dispute. The balance of $1, 1936.91 still remains due. ($1,489.93principal + $446.98 collection fee). If your office has any additional questions please feel free to contact my office. This communication is from a debt collector. Sincerely, Dana [redacted] Director of Collections See attached. This is an online contract. -----Original Message-----From: Online Rentals Sent: Wednesday, January 10, 2018 1:54 PMTo: Online RentalsSubject: *SDS OLR 100646944 -School Copy Order ID [redacted]Contract ID [redacted]Source : CONSUMERDelivery time : IMMEDIATERental Location : [redacted]Delivery Method : Ship to School: [redacted]Shipping Type : GroundDate : 2012-10-16 00:22:53Instrument : TBONEAccessories : NonePurchase LDW : YesStudent Name : [redacted]Grade **School : [redacted]District [redacted]Parent Name [redacted]Parent Address : [redacted]Parent City/State/Zip : [redacted]Parent Phone [redacted]Parent email : [redacted]Parent Employer [redacted]Parent Employer Phone [redacted]Employer Address [redacted]Employer City/State/Zip : [redacted]Pickup Name : [redacted]Pickup Email [redacted]Driver's License : Trial period months : 3.00 Initial Payment : [redacted] Coupon Code:LDW Fee : 17.97 Coupon Amt :Accessory Total : .00Tax : 1.20 ------------Order Total : 34.17EZ Pay : Y
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will review the papers sent by the A-1 Collection Service and send back the information provided in those, in order to finalize the dispute.
Regards,
[redacted]
I am waiting to see the update. I have not received the letter or the credit bureau update yet. Once I see that it's been recorded, I will accept the response.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[redacted]r was placed with our office for collection on 12/26/16 for past-due balance due to #1 A Life Safer for charge backs. Our office sent our validation of the debt on 04/24/17 and again when the consumer disputed the charges on 2/20/18. We have updated the major credit bureaus with...
his dispute. Please see the attached explanation directly from our client. This communication is from a debt collector.Regards, Dana O[redacted]Director of Collections