Complaint: [redacted]
I am rejecting this response because:Please provide me all documentation you have regarding this account. And prove you are not in violation of the FDCPa and that you didn't violate my HIPPA rights.
Regards,
[redacted]
Revdex.com of NJ 1700 Whitehorse Hamilton Square Rd. Ste D-5 Trenton, NJ 08690-3596 Re: Revdex.com, A-1 Collection Service Account # [redacted] Please see the below emails. The consumer is correct we offered her a settlement and there was a human error the representative’s notes...
were not clear to our Account Department when the funds were received. Our office did receive an email from the consumer, however as you can see there was no identifying information on the email. Once we obtained this information we updated the account. However we only send a tape to the major credit bureaus once a month. Therefore when the account was updated it was updated to the payment amount and didn’t reflect the settlement. It was a timing issue. We manually requested the update with the credit bureaus and sent a letter to the consumer advising them we are in the process of updating the credit bureaus. I do apologize for any inconvenience this may have caused. Regards, Dana O[redacted]Director of Collections From: Dana O[redacted] Sent: Friday, November 11, 2016 2:07 PM To: [redacted] Subject: RE: Collection record Thank you so much. I do see the settlement. I am requesting the removal and sending you a paid in full letter as well as a letter that the account would be removed from the credit bureaus. This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor. To make payments online: [redacted] Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAY From[redacted] [redacted] Sent: Wednesday, November 16, 2016 10:47 AM To: Dana O[redacted] Subject: Re: Collection recordGood Morning, The balances have been readjusted and now show as $30 and $62 due, but they're still open instead of paid off. Let me know. Thanks. On Fri, Nov 11, 2016, 2:42 PM [redacted] [redacted]Thank you so much for your help. On Fri, Nov 11, 2016, 2:07 PM Dana O[redacted]Thank you so much. I do see the settlement. I am requesting the removal and sending you a paid in full letter as well as a letter that the account would be removed from the credit bureaus.This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.To make payments online: [redacted]Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAYFrom: [redacted] [redacted] Sent: Friday, November 11, 2016 1:54 PM To: Dana O[redacted] Subject: Re: Collection record[redacted] 10074065 You agreed to accept 80%/$368 of the total of $460 which was broken out into two checks: $40 and $328.On Fri, Nov 11, 2016, 1:48 PM Dana O[redacted]Please supply me with your identifying information such as your full name, account #, etc.This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.To make payments online: [redacted]Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAYFrom: [redacted] [redacted] Sent: Wednesday, November 09, 2016 3:54 PM To: Dana O[redacted] Subject: Re: Collection recordHi, I paid these accounts off. Remove immediately. This is still showing on my account. On Thu, Sep 8, 2016, 3:02 PM Dana O'Hara <do[redacted]Please contact our office to discuss [redacted]This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.To make payments online: [redacted]Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAYFrom: [redacted] [redacted] Sent: Thursday, September 08, 2016 1:44 PM To: [redacted] Subject: Collection recordHi, how are you? I have the attached showing on my record, but I don't owe it. I had insurance. Thank you! Error! Filename not specified.Error! Filename not specified.
Our client, [redacted] listed [redacted]t with our office for collection on 11/12/14 for a balance of $147, for services received on 12/17/10. Our office has received multiple disputes from [redacted] and we have responded to him. Upon our investigation our client has verified the...
balance of $147 is still due. Our client billed [redacted]’s insurance prior to collections. Having insurance is not a guarantee of payment. Ultimately [redacted] is responsible for the service, which he acknowledges he received. Our office is willing to accept a 50% settlement of $73.50 as payment in full. Once the balance is zero we would be glad to remove this item from his credit bureau report. If your office has any additional questions please feel free to contact my office. This communication is from a debt collector.
You can have your credit card company call [redacted] with you on the line to see if they can provide them with additional details on the refund at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would like A 1 Collections to put this agreement in writing, so I have a copy for my records.
Regards,
[redacted]
On December 13, 2013 the [redacted] listed two accounts with our office for [redacted] for dates of service July 19, 2013 for a balance of $670.00 & July 21, 2013 for a balance due of $1185.76, totaling $1,855.76. Your insurance was billed on each claim & payment was not...
issued. You can call your insurance company to get an explanation as to why. Our office made 14 attempts to reach [redacted] with the telephone number we have on file, leaving voicemail messages. On April 8, 2015 her husband contacted our office and the collection representative reviewed the accounts with him. He said he was going to research these claims and call us back. Our office attempted a few times afterwards leaving additional voicemail messages. In addition our office mailed out 4 notices regarding the collections items. Our office has a settlement blanket with [redacted], which is 15% off ($278.35)in one lump payment. Otherwise our office can set up monthly payments. This communication is from a debt collector. This is an attempt to collect a debt any information obtained would be used for that purpose. Regards, [redacted]Director of Collections
Complaint: [redacted]
I am rejecting this response because: I dont have from years ago, banks now days dont keep such items on file for long period especially from years back and I am not with the same bank and all this info was sent years ago when the dispute was originally filed and it seems no one at A1 collections knows what there doing and never followed up from day 1 of this invalid incorrect collection account. I keep hearing is the same thing over and over from A1 collections and a dispute they dragged out his long because of their poor customer service, this has caused me emotional distress in dealing with A1 collections and feel they should be sued and they have never admitted to their error.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My insurance company offered to speak with the Collection Agency and this offer was rejected. My insurance company never paid any amount to this doctor as there was no bill from the doctor. There was no "copay owed" by me as there was no bill sent to either myself or my insurance company. NO ONE from this end - neither my insurance company nor myself - paid that bill because we never received. And, the doctor's office refused to return my insurance company's calls. The statement in the record that the bill was paid indicates that there was a debt owed by me and that I paid this: this is false. I have the letter from the Insurance Company and the letter from the Collection Agency (mid-July) and neither indicate a debt or payment by me or the Insurance Company. This is all a big CON -- I guess they just go after older people.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Please provide me all documentation you have regarding this account. And prove you are not in violation of the FDCPa and that you didn't violate my HIPPA rights.
Regards,
[redacted]
Revdex.com of NJ 1700 Whitehorse Hamilton Square Rd. Ste D-5 Trenton, NJ 08690-3596 Re: Revdex.com, A-1 Collection Service Account # [redacted] Please see the below emails. The consumer is correct we offered her a settlement and there was a human error the representative’s notes...
were not clear to our Account Department when the funds were received. Our office did receive an email from the consumer, however as you can see there was no identifying information on the email. Once we obtained this information we updated the account. However we only send a tape to the major credit bureaus once a month. Therefore when the account was updated it was updated to the payment amount and didn’t reflect the settlement. It was a timing issue. We manually requested the update with the credit bureaus and sent a letter to the consumer advising them we are in the process of updating the credit bureaus. I do apologize for any inconvenience this may have caused. Regards, Dana O[redacted]Director of Collections From: Dana O[redacted] Sent: Friday, November 11, 2016 2:07 PM To: [redacted] Subject: RE: Collection record Thank you so much. I do see the settlement. I am requesting the removal and sending you a paid in full letter as well as a letter that the account would be removed from the credit bureaus. This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor. To make payments online: [redacted] Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAY From[redacted] [redacted] Sent: Wednesday, November 16, 2016 10:47 AM To: Dana O[redacted] Subject: Re: Collection recordGood Morning, The balances have been readjusted and now show as $30 and $62 due, but they're still open instead of paid off. Let me know. Thanks. On Fri, Nov 11, 2016, 2:42 PM [redacted] [redacted]Thank you so much for your help. On Fri, Nov 11, 2016, 2:07 PM Dana O[redacted]Thank you so much. I do see the settlement. I am requesting the removal and sending you a paid in full letter as well as a letter that the account would be removed from the credit bureaus.This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.To make payments online: [redacted]Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAYFrom: [redacted] [redacted] Sent: Friday, November 11, 2016 1:54 PM To: Dana O[redacted] Subject: Re: Collection record[redacted] 10074065 You agreed to accept 80%/$368 of the total of $460 which was broken out into two checks: $40 and $328.On Fri, Nov 11, 2016, 1:48 PM Dana O[redacted]Please supply me with your identifying information such as your full name, account #, etc.This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.To make payments online: [redacted]Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAYFrom: [redacted] [redacted] Sent: Wednesday, November 09, 2016 3:54 PM To: Dana O[redacted] Subject: Re: Collection recordHi, I paid these accounts off. Remove immediately. This is still showing on my account. On Thu, Sep 8, 2016, 3:02 PM Dana O'Hara <do[redacted]Please contact our office to discuss [redacted]This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.Unless you notify this office within 30 days after receipt of this notice that you dispute the validity of the debt, or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receipt of this notice that the debt or any portion thereof is disputed, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. Upon your request in writing, within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.To make payments online: [redacted]Office Hours: 8:30-5:00 PM EST MONDAY THROUGH FRIDAYFrom: [redacted] [redacted] Sent: Thursday, September 08, 2016 1:44 PM To: [redacted] Subject: Collection recordHi, how are you? I have the attached showing on my record, but I don't owe it. I had insurance. Thank you! Error! Filename not specified.Error! Filename not specified.
Our client, [redacted] listed [redacted]t with our office for collection on 11/12/14 for a balance of $147, for services received on 12/17/10. Our office has received multiple disputes from [redacted] and we have responded to him. Upon our investigation our client has verified the...
balance of $147 is still due. Our client billed [redacted]’s insurance prior to collections. Having insurance is not a guarantee of payment. Ultimately [redacted] is responsible for the service, which he acknowledges he received. Our office is willing to accept a 50% settlement of $73.50 as payment in full. Once the balance is zero we would be glad to remove this item from his credit bureau report. If your office has any additional questions please feel free to contact my office. This communication is from a debt collector.
You can have your credit card company call [redacted] with you on the line to see if they can provide them with additional details on the refund at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would like A 1 Collections to put this agreement in writing, so I have a copy for my records.
Regards,
[redacted]
Company has failed to provide a signed contract.
Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted]
On December 13, 2013 the [redacted] listed two accounts with our office for [redacted] for dates of service July 19, 2013 for a balance of $670.00 & July 21, 2013 for a balance due of $1185.76, totaling $1,855.76. Your insurance was billed on each claim & payment was not...
issued. You can call your insurance company to get an explanation as to why. Our office made 14 attempts to reach [redacted] with the telephone number we have on file, leaving voicemail messages. On April 8, 2015 her husband contacted our office and the collection representative reviewed the accounts with him. He said he was going to research these claims and call us back. Our office attempted a few times afterwards leaving additional voicemail messages. In addition our office mailed out 4 notices regarding the collections items. Our office has a settlement blanket with [redacted], which is 15% off ($278.35)in one lump payment. Otherwise our office can set up monthly payments. This communication is from a debt collector. This is an attempt to collect a debt any information obtained would be used for that purpose. Regards, [redacted]Director of Collections
Complaint: [redacted]
I am rejecting this response because: I dont have from years ago, banks now days dont keep such items on file for long period especially from years back and I am not with the same bank and all this info was sent years ago when the dispute was originally filed and it seems no one at A1 collections knows what there doing and never followed up from day 1 of this invalid incorrect collection account. I keep hearing is the same thing over and over from A1 collections and a dispute they dragged out his long because of their poor customer service, this has caused me emotional distress in dealing with A1 collections and feel they should be sued and they have never admitted to their error.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My insurance company offered to speak with the Collection Agency and this offer was rejected. My insurance company never paid any amount to this doctor as there was no bill from the doctor. There was no "copay owed" by me as there was no bill sent to either myself or my insurance company. NO ONE from this end - neither my insurance company nor myself - paid that bill because we never received. And, the doctor's office refused to return my insurance company's calls. The statement in the record that the bill was paid indicates that there was a debt owed by me and that I paid this: this is false. I have the letter from the Insurance Company and the letter from the Collection Agency (mid-July) and neither indicate a debt or payment by me or the Insurance Company. This is all a big CON -- I guess they just go after older people.
Regards,
[redacted]