Kuni Honda

Kuni Honda's position is the same – as it was explained at the time that he was here – Unfortunately we have a difference and this gap will not be bridgedAs an aside, his credit has not been hurt – an inquiry does not hurt credit

Complaint: [redacted] I am rejecting this response because:The response from [redacted] is *not [redacted] the correct story of what occurred on Jan 6, Let me tell Revdex.com 100% accurate account of what occurredI had called Kuni Honda Service Center ~week prior Jan 6, 2018, spoke to an associate about how much a oil change would cost for my exact Acura RDX SUV, the associate that told me I could print the coupon from their website and that they would deduct that amount from the regular price of a full synthetic oil change which she told me was $So I scheduled the appointment for Jan 6, When I came to the service center and right away showed the coupon, they told me they would not honor the coupon and I would have to pay $So I asked to speak to the manager, [redacted] came to me and said it would cost me $for an oil change not $I asked him why he just raised the price from $to $90? He said just said for me to get out of "MY dealership." I asked to speak to his manager to complain about his rude behaviorHe said I'm the boss and no one change do anything about him kicking me outI told him that I would escalate this issue and that his actions will be brought to his management teamSince that time, no one, I mean no one, is taking the actions I want Kuni Honda/Holman Automotive to takeAll the executives do is talk and tell me sorryI was asked to come for an apology and in that meeting I and my son were insulted once again and my son and I felt really bad and realized that the people I'm dealing with are not on my side by on [redacted] 's sideIn [redacted] words "I want to get over with this and move on." Who says that to a customer? Additionally, I asked [redacted] to have an HR representative available (contrary to what [redacted] said that "we asked for our local HR representative to be in attendance") in the meeting we had but [redacted] told me in front of my face and the HR Representative that "the HR representative is just here because I requested his presence, but he in no way can do anything or for that matter be of any helpIt was made very clear to me this was a setup not a meeting to apologize to me and my son and talk about what disciplinary actions will be taken against [redacted] , which is what I was looking for.When I spoke to the CEO, [redacted] ***, that further confirmed to me that he is on his employees side instead of listening and taking action against a bad employee that misbehaved with a customer and his year old sonOn the phone, [redacted] ***, told me he will take actions so this does not happen againHe would not give anything in writing (nor would any of the executives at Holman Automotive) that he would take disciplinary actions against [redacted] .I'm a firm believer that "actions speak louder than words", so far I have only word from [redacted] and his team of executives,that he will do something so this does not happen againI'm not looking for words but for disciplinary actions against [redacted] PERIODAnything less than that, is according to me management and executives hiding their employees bad actions.No one should have to be kicked out of a customer service centerI was NOT loud, I was NOT using any vulgar language, I was NOT angryThen, why was I kicked out of Kuni Honda Service Center? Why are no disciplinary actions being taken against [redacted] ?P.S: I also sent an email yesterday to the head of the board of directors for Holman Automotive but have not heard back from them Sincerely, [redacted] ***

Complaint: I am rejecting this response because: Kuni has done nothing to resolve this issueThey lied to me about the used vehicle I purchased having bumper to bumper warranty remaining and they did this throughout the purchase processThey also lied to me about checking the connections and fuse of the radio in the carThis radio stopped functioning days after the purchase of the vehicleAnd they lied again in their responses to me via email and again on their original response to my Revdex.com complaintI want $to resolve this issue$for the cost of the radio replace and $for the cost paid to Hyundai determine that the radio had to be replaced Sincerely, [redacted]

Unfortunately we cannot reserve a particular vehicle without a commitment to buy the vehicleSince you weren't sure you wanted to purchase the vehicle, and you were looking at different models and waiting for a better interest rate, we wanted to clarify that we could not secure the vehicle for a test drive onlyWe aim to be transparent throughout the car buying processwhy here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] psThank you for helping resolve this!I checked, & elevations received the check today (8/23/16)

To Whom it May Concern: I have left a voice mail for Mr [redacted] to call meIn my fact finding here with both service and sales, Mr [redacted] came into service on Saturday Jan2, with a "low tire light"The service Advisor noted signs of the tire being driven with low air for enough time to possibly cause the tire to be replaced instead of repairedThe cause for the low tire light was "debris" a nail or other object to puncture the tireThe great news is, we were able to repair the tireThe guest is mistaken about the coverage he has with the warrantyA copy can be provided upon request to the Revdex.com, the guest has his copy of the contract for his recordsAmong other wear and tear items, tires is not covered under the manufactures warranty or, the extended warranty he purchasedOur dealership does not use the term, "Bumper to Bumper", we state "Comprehensive"This is also reduced to writingvia his contracts respectfully, [redacted] Guest Relations, Training Manager Kuni Honda on Arapahoe [redacted]

The customer brought her vehicle back several weeks after purchase and said that her radio had stopped workingAs a courtesy her sales manager told her we would have somebody look to see if it was something as simple as a fuseAfter looking at the vehicle the technician could not find the fuse block for the radioA service writer then suggested that based on time(2013)and miles (under 36K) her vehicle might still be under warranty but, she would need to take it to the Hyundai Dealership because we have no access to any other information related to what might be covered under that manufacturers warranty As a standard process at Kuni Honda all our guests our shown prior to purchase both, a CarFax report and AutoCheck on the vehicle they decided to purchaseThis is done so that the consumer can see accidents, in service dates and repair history [redacted] was shown these and signed copies of both (documents available upon request) [redacted] was also offered a service agreement at the time of purchase that could have covered repairs such as a radio [redacted] declined this valuable coverage [redacted] believes that since the service department LIED to her because she was ultimately out of the manufacturers warranty [redacted] is demanding that Kuni Honda should pay for her repair [redacted] has e-mailed us stating that she understands we have no financial responsibility to fix her vehicleThis Email document also available upon requestShe is demanding that we repair her car or her mission is " I aim to put you out of business'She has also made comments like "While you may or may not have civil law on your side it does not alter the fact that your customer service is horribleAnd that is what I will use to try to put you out of business Your only alternative if you do not want to lose numerous customers is to make this right." We respectfully decline her invitation to participate Regards, [redacted] General Sales Manager Kuni Honda on Arapahoe [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regardless of what the oil gun registers, I drained the oil which was old and black the next day with less than miles of driving on it and provided clear pictures to Kuni of their oil compared to the fresh oil I had changed myselfThere is no disputing the evidence in the picture, it is obvious to anyone who looks at the comparisonI wish they would just acknowledge they did not do the jobI want nothing other than them to be honest Sincerely, [redacted]

Mr***, We take your complaint very seriouslyWe reviewed the oil gun and it shows that the oil was dispensed at the time your vehicle was in the shop and at the rack it was onThe rotation issue was also addressed with the techI show that we refunded the entire ticket amountIf you have
any further questions I am available to review them Thank you, Brian N***

Initial Business Response /* (1000, 6, 2015/09/15) */
The guest purchased a Chrysler Town and Country with 59,miles on it on 8/13/At the time of purchase the guest was shown Kuni Honda's inspection report of reconditioning that was completedNo fuel pump or starting problems were
noted by the technicianThe guest was offered to purchase a service contract on the vehicle that would have covered a fuel pumpThey declined to do soThe guest then signed the buyers guide that the vehicle was sold as-is
The guest had the vehicle towed to Kuni Honda stating that it would not start on 9/7/It was diagnosed that the fuel pump needed to be replacedAll of our used vehicles that qualify come with a month or mile limited powertrain warrantyThe fuel pump is not a covered item under the powertrain warranty
The guest wanted the dealership to pay 100% of the cost of the non-covered repairWe declined to pay the entire cost of the repairKuni Honda also checked with the manufacturer to see if there were any recalls or campaigns that the repairs would have covered the repair
Kuni Honda also worked with the guest to provide pricing with both OEM and aftermarket partsThe guest declined both options stating that they can have the repair done someplace else for less and took their vehicle to have the repairs completed elsewhere
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseAs shown above, they state that the vehicle comes with a month mile limited warrantyI was told by the service manager Dustin that it was days and milesWhich I was told my vehicle did not meet the criteria as I had drive about miles on the carThe reason the fuel pump went out was because the fuse box was badThis could've caused a number of other problems as wellAs far as I know to my knowledge the fuse box would be covered under the power train warranty which was the root of all of the other problemsIt is embarrassing to see this dealership tell me one thing and write another down that wasn't actually relayed to meI am also bothered by the fact that they say I asked them for the full cost of the repairsI assumed it would be something the dealership would consider since my car was only weeks old, however I did not ask once for the full repair to be coveredThe only time I discussed the cost was after I got an estimate for over $less than what this dealership was asking to replace the fuel pump
Final Consumer Response /* (4200, 12, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is exactly why I reported this to the Revdex.comThroughout this process I have been given mixed answers on everythingOne minute someone will state that something is covered, the next it is changedAll I wanted was a straight answer and for you guys to stand by the things that were told to me by many people at the dealershipInstead since you can't seem to want to stand by your cars, or your word, you will forever lose out on my referral businessJust an FYI, when I initially took my car into find out what was wrong with it, I even went into the sales office to get business cards from the sales rep that assisted me because I was going to send in of my siblings whom are all looking for cars
Final Business Response /* (4000, 15, 2015/10/12) */
We understand the guests position and, Kuni Honda's position on this concern has not changed
We will consider this matter closed
Regards,
*** ***
General Sales Manager
Kuni Honda on Arapahoe
XXX-XXX-XXXX
***@Kuni-Honda.com

We have sent the requested documents to the customerShe has said that that is all that she needs from us and will reach out personally if she needs anything else

We contacted the customer and resolved the issueCustomer states they are happy now

We at Kuni Honda inspected the customers vehicle and found several concerns that exceed the abilities of our repair facilityThese types
of situations are not uncommon where the use of a vehicle specific dealership is needed as we at Kuni Honda sell all makes and models of preowned vehiclesThe customer was agreeable to the use of a ** dealership however the cost of towing the vehicle was the primary concernThe customer was explained the vehicle needed to be repaired by a ** dealership as per section VII titled “Your Responsibilities”This reads “Reserve the Administrator the right to refer your vehicle to the selling dealer or a dealership that sells and services your type of vehicle, for certain repairs.” In addition the customer was informed per the extended warranty contract in section IV titled “ What this service contract does not cover” #reads “ For towing from, service or repair work performed at a service station, garage or repair shop.”The extended warranty is open for the customer to use at any ** dealership and Kuni Honda can assist in having it towed to the nearest or requested ** dealership for repair, however the cost in doing this is the responsibility of the customer

Complaint: 11104182Thank you for your timely response.I am rejecting this response because: We are fully aware that we purchased a used vehicle and appreciate the risk that is involved with that, however it was stated that there were no issues with the car prior to purchase however, the morning of purchase......as I stated in the original statement to the Revdex.com.....the car had trouble starting The sales man that accompanied us was fully aware of this and even asked their head mechanic to come out and take a look however after running for a couple minutes the battery had enough charge that it started fine the next couple times we tried We drove straight home that day and into a certified mechanic the next day and the battery was the original battery and tested as failed The sales manager mentioned that it did get quite cold and that could be the reason for the truck having trouble starting that day and with a poor battery that would absolutely be the caseHowever with a new battery it has since reached -and had absolutely no trouble starting.We understand that you refuse to reimburse us for this purchase, we assumed that would be the inevitable, however we would like to educate consumers that purchase vehicles from KUNI HONDA that although they say they check all the things that are on the fancy check list they either do and yet try to pass off whatever they can or they simply do not preform the diagnostics that they say they do Either way, consumers need to beware of these business practices It is sad that a $battery purchase is what it would cost to have a happy customer with a satisfactory experience but it is obviously not worth that to KUNI HONDA Thank you to the Revdex.com for your assistance with this matterYour help was greatly appreciated
Sincerely,
*** ***

Mrs*** concern which is stated on the repair order that the rear back up camera was damage by a car wash and its just hanging down, The tech confirmed this and also noted the tailgate garnish was damage also.Due to damage from a outside influence any manufacture or extended warranty would
not cover this because it was not a part that failedNormally this cost is covered by insurance or the business that caused the damage

The customer was concerned that a non-Honda 3rd party could provide a warranty at a lower rateWe adjusted the cost of our warranty to match the competitor and arranged a Goodwill Portion of Warranty Refund through our corporate officeThe check was sent to Elevations Credit Union (see check copy
attached) on August 4th, for $Our Finance Manager called the complainant and confirmed paymentWe are unaware and cannot control when the credit union processes the checkCancellations and refund normally take 6-weeksBoth our Finance Specialist and Finance Manager have spoken to the complainant several times to communicate and confirm the steps that have been taken

Initial Business Response /[redacted]/
To Whom it May Concern:
My appologies for the delay in responding. I have been on vacation since April 27th.
My name is Rena Marson, I am the Guest Relations Training Manager at Kuni Honda on Arapahoe. I understand your frustration of your...

predicament. You came in to Kuni Honda 4/16/15 for an airbag recall which, only a Honda Dealership can do for Honda's. We did both airbags recall and your oil change. Your check engine light and SRS lights were on when you brought your vehicle in that day for the airbag recall and oil change. When this was brought to your attention, you declined any further discovery/diagnosis for us to determine the cause and corrective action on the warning lights as well as additional services recommendations based on time, mileage and overall condition of the car. You have never been to Kuni Honda for service prior to the recall. On 4/21/15 [redacted] Zimmerman, our Service Manager discussed with Eric (your partner) about your current situation and yes, we did ask that you to return to Kuni Honda as you had other service concerns that were still related to your first visit on 4/16/15 that needed to be addressed and resolved. We offered to do the diagnosis at no charge, we installed your battery and no charge (saving you $136.00) and, we invited Honda Corporate to consider any "good will" with your situation. Honda also offered a 10% courtesy discount also based on the high mileage 154,831 miles and, lack of service history. Your maintenance issues are in no way related to the airbag recall and oil change service we did for you. The service you need to have your car operable are based on a normal maintenance that is the responsibility of the owner of the vehicle.
We have done all for you that is reasonable. We too are disappointed that our efforts are not recognized or appreciated.
We wish you all the best.
Kind Regards,
Rena Marson
Guest Relations, Training Manager
Kuni Honda on Arapahoe
XXX-XXX-XXXX
[redacted]@Kuni-Honda.com

To Whom it May Concern:
Kuni Honda has not changed our position. Clearly this person has an issue with telling the truth, in that any of her statements are not truthful.
We will not be responding to any further correspondence from her.
Respectfully,
[redacted]
Guest Relations, Training Manager
Kuni Honda on Arapahoe
[redacted]

The customer brought her vehicle back several weeks after purchase and said that her radio had stopped working. As a courtesy her sales manager told her we would have somebody look to see if it was something as simple as a fuse. After looking at the vehicle the technician could not find the fuse...

block for the radio. A service writer then suggested that based on time(2013)and miles (under 36K) her vehicle might still be under warranty but, she would need to take it to the Hyundai Dealership because we have no access to any other information related to what might be covered under that manufacturers warranty.
As a standard process at Kuni Honda all our guests our shown prior to purchase both, a CarFax report and AutoCheck on the vehicle they decided to purchase. This is done so that the consumer can see accidents, in service dates and repair history. [redacted] was shown these and signed copies of both (documents available upon request).
[redacted] was also offered a service agreement at the time of purchase that could have covered repairs such as a radio. [redacted] declined this valuable coverage.
[redacted] believes that since the service department LIED to her because she was ultimately out of the manufacturers warranty. [redacted] is demanding that Kuni Honda should pay for her repair.
[redacted] has e-mailed us stating that she understands we have no financial responsibility to fix her vehicle. This Email document also available upon request. She is demanding that we repair her car or her mission is " I aim to put you out of business'. She has also made comments like "While you may or may not have civil law on your side it does not alter the fact that your customer service is horrible. And that is what I will use to try to put you out of business.
Your only alternative if you do not want to lose numerous customers is to make this right."
We respectfully decline her invitation to participate.
Regards,
[redacted]
General Sales Manager
Kuni Honda on Arapahoe
[redacted]