Kuni Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it May Concern:
I have left a voice mail for Mr. [redacted] to call me. In my fact finding here with both service and sales, Mr. [redacted] came into service on Saturday Jan. 2, 2016 with a "low tire light". The service Advisor noted signs of the tire being driven with low air for enough...

time to possibly cause the tire to be replaced instead of repaired. The cause for the low tire light was "debris" a nail or other object to puncture the tire. The great news is, we were able to repair the tire. The guest is mistaken about the coverage he has with the warranty. A copy can be provided upon request to the Revdex.com, the guest has his copy of the contract for his records. Among other wear and tear items, tires is not covered under the manufactures warranty or, the extended warranty he purchased. Our dealership does not use the term, "Bumper to Bumper", we state "Comprehensive". This is also reduced to writing. via his contracts.
respectfully,
[redacted]
Guest Relations, Training Manager
Kuni Honda on Arapahoe
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response from [redacted] is *not* the correct story of what occurred on Jan 6, 2018. Let me tell Revdex.com 100% accurate account of what occurred. I had called Kuni Honda Service Center ~1 week prior Jan 6, 2018, spoke to an associate about how much a oil change would cost for my exact Acura RDX SUV, the associate that told me I could print the coupon from their website and that they would deduct that amount from the regular price of a full synthetic oil change which she told me was $76. So I scheduled the appointment for Jan 6, 2018. When I came to the service center and right away showed the coupon, they told me they would not honor the coupon and I would have to pay $76. So I asked to speak to the manager, [redacted] came to me and said it would cost me $90 for an oil change not $76. I asked him why he just raised the price from $76 to $90? He said just said for me to get out of "MY dealership." I asked to speak to his manager to complain about his rude behavior. He said I'm the boss and no one change do anything about him kicking me out. I told him that I would escalate this issue and that his actions will be brought to his management team. Since that time, no one, I mean no one, is taking the actions I want Kuni Honda/Holman Automotive to take. All the executives do is talk and tell me sorry. I was asked to come for an apology and in that meeting I and my son were insulted once again and my son and I felt really bad and realized that the people I'm dealing with are not on my side by on [redacted]'s side. In [redacted] words "I want to get over with this and move on." Who says that to a customer? Additionally, I asked [redacted] to have an HR representative available (contrary to what [redacted] said that "we asked for our local HR representative to be in attendance") in the meeting we had but [redacted] told me in front of my face and the HR Representative that "the HR representative is just here because I requested his presence, but he in no way can do anything or for that matter be of any help. It was made very clear to me this was a setup not a meeting to apologize to me and my son and talk about what disciplinary actions will be taken against [redacted], which is what I was looking for.When I spoke to the CEO, [redacted], that further confirmed to me that he is on his employees side instead of listening and taking action against a bad employee that misbehaved with a customer and his 8 year old son. On the phone, [redacted], told me he will take actions so this does not happen again. He would not give anything in writing (nor would any of the executives at Holman Automotive) that he would take disciplinary actions against [redacted].I'm a firm believer that "actions speak louder than words", so far I have only word from [redacted] and his team of executives,that he will do something so this does not happen again. I'm not looking for words but for disciplinary actions against [redacted]. PERIOD. Anything less than that, is according to me management and executives hiding their employees bad actions.No one should have to be kicked out of a customer service center. I was NOT loud, I was NOT using any vulgar language, I was NOT angry. Then, why was I kicked out of Kuni Honda Service Center? Why are no disciplinary actions being taken against [redacted]?P.S: I also sent an email yesterday to the head of the board of directors for Holman Automotive but have not heard back from them.
Sincerely,
[redacted]

Kuni Honda's position is the same – as it was explained at the time that he was here – Unfortunately we have a difference and this gap will not be bridged. As an aside, his credit has not been hurt – an inquiry does not hurt credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We contact the customer and stated if she provides us with a copy of the tow bill we will pay or reimburse for it. At this time there have been no towing charges.

Unfortunately we cannot reserve a particular vehicle without a commitment to buy the vehicle. Since you weren't sure you wanted to purchase the vehicle, and you were looking at different models and waiting for a better interest rate, we wanted to clarify that we could not secure the vehicle for a...

test drive only. We aim to be transparent throughout the car buying process. why here...

Mr. [redacted],   We have received your complaint from the Revdex.com and are sorry you aren’t satisfied with what has transpired up until this point. To briefly recap at a high level what has happened thus far: When arriving at our Honda dealership with your Acura for a discounted oil...

change intended for a Honda, you were informed that the discounted price wasn’t available on your vehicle.  You did not agree that the amount of discount being applied was accurate, you could not reach agreement on this fact, and as [redacted] was the most senior manager available at that time asked you to leave the facility since resolution could not be reached. Your concerns regarding the way you were treated were taken seriously, and our General Manager, [redacted], called you when he was back in the office, offered his apologies for the situation and invited you back to the dealership to have the service performed.  You declined, indicating you would never service with us again, and instead your focus turned to how and what disciplinary action would be administered to [redacted].  [redacted] informed you that any Human Resource related actions were strictly confidential, but we would certainly take this as an opportunity to work with our employees on how to better handle similar situations in the future. You weren’t satisfied with this and asked to speak to [redacted]’s boss.  You and I then connected a few times.  I apologized to you for what transpired at the dealership, but again your sole focus was on what was happening with [redacted].  I too informed you that any Human Resource related actions, if warranted, are strictly confidential but that we would certainly learn from this experience and work with our managers to better handle similar situations in the future.   You again weren’t satisfied, and asked to speak with my boss.  [redacted] and you spoke a few times, [redacted] apologized to you and per your request, set up a meeting at the dealership for [redacted] to apologize in person to you and your son.  In addition to [redacted] and [redacted], we asked for our local Human Resources representative to be in attendance to ensure the meeting went as planned.  Both [redacted] and [redacted] apologized to you and your son.  Instead of accepting the apology, you wanted to rehash and reengage the entire situation, including the discipline for [redacted].  That was not the intent or purpose of the meeting.  It was to apologize to you and your son.   Again, you weren’t satisfied and asked to speak with [redacted]’s boss.  [redacted] called you from Germany to also apologize for the situation and ensure that we will learn from these situations and continue to work to be better with customer service.   With the amount of people you have spoken with, to include the CEO of the company, I hope you see that we have and are taking your complaint serious, and just because you aren’t getting the specific outcome you desire, it does not reflect our lack of sincerity or empathy to the situation.  Any Human Resource related decisions are private company matters, but I can assure you that the situation has been discussed many times and that our managers are better prepared to handle similar situations, if they were to occur, in the future.   As always, I’m available to answer any questions or provide any information I can.   Best Regards, [redacted] Sr VP Operations - West Holman Automotive

To Whom it May Concern:
The guest purchased a pre owned vehicle, as is with no warranty. There was no battery issue at the time of purchase and, they drove the vehicle to Minnesota where the car will be driven locally there. The pre inspection shows the battery passed the battery test, document...

available upon request. Since batteries are a wear and tear item, batteries can be a light bulb moment where they are fine one minute and not working the next. Kuni Honda declines the offer to buy the guest a new battery.
Kind Regards,
[redacted]
Guest Relations, Training Manager
Kuni Honda on Arapahoe
[redacted]

Complaint: 11031734
I am rejecting this response because: Kuni has done nothing to resolve this issue. They lied to me about the used vehicle I purchased having bumper to bumper warranty remaining and they did this throughout the purchase process. They also lied to me about checking the connections and fuse of the radio in the car. This radio stopped functioning 11 days after the purchase of the vehicle. And they lied again in their responses to me via email and again on their original response to my Revdex.com complaint. I want $400.00 to resolve this issue. $310.00 for the cost of the radio replace and $90.00 for the cost paid to Hyundai determine that the radio had to be replaced.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Regardless of what the oil gun registers, I drained the oil which was old and black the next day with less than 30 miles of driving on it and provided clear pictures to Kuni of their oil compared to the fresh oil I had changed myself. There is no disputing the evidence in the picture, it is obvious to anyone who looks at the comparison. I wish they would just acknowledge they did not do the job. I want nothing other than them to be honest. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Kuni Honda has not changed its position.The remedy that I have asked for is quite reasonable.  I contend that my original complaint was valid and that Kuni Honda made false statements to me that induced me to put in a credit application which has harmed my credit.  Kuni Honda has not contested any part of this claim except, as an aside, to say that the inquiry has not harmed my credit.  No part of the response from the business defends or denies the false assurances made to me before I put in my credit application.  I am not asking for something unreasonable, only that whatever harm has been done to my credit be undone by taking the inquiry off my credit record.I am very disappointed that the business cannot provide this simple remedy and continues to ignore my claims.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:   Mrs. [redacted]'s words were not that the car wash damaged the camera. Mrs [redacted]'s words were that the car had been to a car wash days before the camera was damaged. Further, the fascia was not damaged. Both statements are false and at best are resulting from incompetence and at worst are malfeasance. There is no need at all for Kuni to be dishonest like this.    Further, [redacted] suggested we take the car to another dealer, which we did. The third party warranty company also suggested we do the same- take the car to another dealer. We did take it to another dealer in the [redacted] and that dealer repaired the camera under warranty, as they found no other damage to the car and clearly recognized the part was faulty. This dealer was completely honest with us, unlike Kuni.    If this problem with Kuni was solely incompetence I would suggest they contact that other dealer and learn what Kuni so largely lacks. Yet, with the inclusion of dishonesty on Kuni's part the problem Kuni has is evidently much larger. To have one or two employees that are dishonest is likely to be expected; to have Kuni management support and associate with that dishonesty points to Kuni's dishonesty being systemic and institutionalized.   I would like the record with Revdex.com to reflect that the complaint against Kuni was not resolved. Yet the issue with the [redacted] was easily and readily corrected by another Honda dealer in the [redacted]. Giving strong evident to Kuni's dishonesty and incomepentece.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 ps. Thank you for helping resolve this!I checked, & elevations received the check today (8/23/16)