Kwik Kar Lube & Tune

The complaint states that the oil change, which is recommended by the manufacturer, has somehow caused the stated damage.  We have consulted several technical experts in the auto mechanic field, including the Ford Certified auto dealer in Jefferson City,  MO and all have agreed that, the issue at hand, was not a result of the oil change.  Those same technical experts have also agreed, that even in regards to the disputed overfill of oil, there still would not be cause of damage to this particular part of the vehicle.  Basic research shows this is a common problem among Ford vehicles, and more specifically, that particular year, make and model of the vehicle in question.   We are happy to provide contact information to all technical experts to the customer for verification.

I have spoken with [redacted] several times and we have serviced the transmission on her 2015 [redacted]s.  This is a warranty issue which we will continue monitor with [redacted] along with Ford motor company.

Complaint: [redacted]
I am rejecting this response because:
The call I received on 08-24-15 from [redacted] was to notify us that they were still looking for a replacement part and to contact them if we have any questions. No call for action was requested on that voicemail. I have called back from today's voicemail 08-28-15 and provided [redacted] with the exact part number and value provided by the dealership [redacted]. Once repair is complete, we would be happy to retract our claim.

Complaint: [redacted]
I am rejecting this response because: 1) There was absolutely NO MISCOMMUNICATION about being told we would automatically be canceled if we did not come Friday.  As a matter of fact, I was initially told it was fine if we didn’t come Friday but still wanted to come Saturday, since the policy was to lose one night depositand we would already lose that on Friday. The woman then told me she had to putme on hold to confirm with the manager. When she came back she CHANGED THISDECISION and then told me that I would automatically be canceled for notshowing up Friday and I would have to rebook. I then said I assume availabilitysince others probably canceling, and I also assume she would rebook us at samerate. She then said YES on availability but NO on rebooking at the same rate,and told me the NEW RATE . How is this miscommunication if I was given a newrate? I repeatedly asked, are you seriously going to tell me that when Ialready have a reservation and am telling you due to state of emergency we arenot coming tonight but still want to try for tomorrow, you are going to CANCELME AND MAKE ME PAY MORE?  And sherepeatedly said THAT IS OUR POLICY.  Please do not insult me or outright lie by saying this was amiscommunication because now you have several complaints and you’re afraid of beingaccused of price gouging.2)     YES I get your policy is one night cancel. And Iwas even going to accept that, although I don’t agree with it considering theweather.  By bigger issue was #1. But againdon’t be insulting or misleading with your info. There WAS a state of emergency.  See here[redacted]
 AND  AS YOU VEREY WELLKNOW THERE WERE INTENSE FLOOD AND STORM WARNINGS IN CAPE MAY…so again your “itwasn’t a hurricane” is a cop out. Your own person told me to stay away [redacted]
 And you also know a house got washed away.And once again, I am not the only person complaining! Thereare two other complaints on trip advisor for the same weekend, and I’m sure thereare more if I browsed other sites.  Regards,
[redacted]

I have followed up with the request for cancellation and it has been completed.  The amount of $2,920.05 was credited to the Ford account for the cancellation of warranty on 02/22/2016.  I apologize for the delay in cancellation and if there is anything else that I can do please call me...

directly at [redacted]

Complaint: [redacted]
I am rejecting this response because: autonation ford did the math and gave me a price to pay that I paid in full. I'm not sure how they could forget 500 dollars and then go after me to get it days after. I think if your a financial department you should have competent individuals doing basic math and giving their customers the right numbers the first time.
Sincerely,
[redacted]

Ms. [redacted] brought in her 2003 Dodge Caravan with 280,497 miles on it for an oil change and a oil leak concern.  This was her first visit with us.  Upon inspection we noticed she had an intake leak and valve cover leaks as well.  Also found that the check engine light was on and...

rear brakes were low.  We brought these items to Ms. [redacted]'s attention and recommended that we replace valve cover gaskets, intake gasket,  replace rear brakes and diagnose the check engine light which would indicate drive-ability issues.  She declined all diagnostics and authorized valve cover gaskets and intake gaskets to be replaced which would not correct any drive-ability issues.  Motor mounts have absolutely nothing to do with any service that we did.  They could not be loose from anything that we did. All services that we performed were done to specs and properly.  We have ASE mechanics that are highly trained and experienced.  We have serviced over 250,000 vehicles and know what we are doing.  We also use video cameras in our facility to aid in resolving any possible issues.  We take complaints very seriously and have reviewed this matter have concluded that there is no error on our part.  We fixed all customer concerns that were approved.  We would be happy to diagnose the other issues going on.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for the inconvenience that the exciting renovation of the La Mer and the Pier House may cause during your stay. We are making every effort to ensure your tranquility during your stay.  The renovations are proving to be quite an obstacle, and we are working to be as...

transparent as possible with our guests.  We would love nothing more than for you to continue to choose La Mer for your family vacation destination for years to come. We have spoken directly with you and have come to an agreed upon mutual resolution. We look forward to seeing you this summer!

Thank you for your feedback.  Customer satisfaction is our number one priority.  We are family owned and not a franchise.  We left the Lee's a voicemail on 8-24-15 and today.  We need a picture of their steering wheel so that we can either repair or replace the...

wheel.  Please have the Lee's call our store, send us a picture of the steering wheel, or come by so that we can get this resolved as soon as possible.  Please ask for one of our managers: either [redacted] or [redacted].  [redacted] is unfortunately out on medical leave. Thank you! Kwik Kar [redacted]

This is initial response. I will attempt to contact Ms. [redacted] via email and telephone today. Clarification of windshield chip repair service: "thiird party company, ATX Imperial Auto Glass". Kwik Kar receives NO financial gain from this "courtesy" service. Have utiized ATX for approximately four...

years without issue. Appears to be a "communication error on part of ATX tech". The service is "free", since most insurance companies pay ATX for the repair, as opposed to potential windshield replacement in future. Further update once I have contacted Ms. [redacted].

Initial Business Response /* (1000, 5, 2015/05/07) */
I have spoken with [redacted] and we are working on an acceptable resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ford is working with [redacted] on...

fixing the warranty correction and should have it done before the end of this month.

I'm sorry to hear you were disappointed with your recent stay at the La Mer Beachfront Inn.  I am aware of a few housekeeping issues you had while you were here with us. Our staff did their best to resolve the issues by upgrading you to larger room, that you agreed was satisfactory at that...

time.  We had the housekeeping team replace the shower curtain and shampoo the rugs, so that you were happy to go back to your initial room, (only because we did not have the availability to keep you in the upgrade due to the high occupancy, in peak season).  As for the beach tag confusion, this is truly an error on end, we do apologize and we have issued the full refund as of August 29th, 2016.  We hope to see you in the future for a better experience!

He did not pay in full as he states he did, that is why we needed to collect the balance due.  If we overcharged him $500 on his credit card I am absolutely sure he would want the money refunded and we would honor that immediately.  This is no different, he owed the money, we collected the balance, end of story.  If he really thought he did not owe the balance, he would not have come in to pay it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (50% refund of my one night stay) is satisfactory to me. I did call back but no one answered. Please communicate via email if phone is unreachable and let me know what had happened to the booking process. My email is [redacted] Thank you.
Regards,
[redacted]