Kwik Kar

I have spoke with the customer, and have apologized and will refund the $

Here at Kwik Kar we take every customer complaint and concern very serious, I really am truly sorry you feel that we scratched your vehicle during a( hand wash)After viewing our video cameras in the lube center it was determined that the scratch, mark was already there, however we would be more than happy to send you to Big boy's auto collision there in Pflugerville so they can look at and evaluate the paint on your vehicle and determine what actually happened to the paintThere will be no refund of $because services have been performedThanks for your attention and patience in this matter Thanks, [redacted] GM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to mePlease send the refund in check formMy address is as follows: [redacted] ** [redacted] Please notify me when the refund is mailedThank you for your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *

I am truly sorry you feel that way! I was hoping we could come to a conclusion of what actually happened to your vehicle, by taking it to a place that is well known and respected and we trust in PflugervilleI will respectfully ask The Better business to close this complaint. Thanks again, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
On the morning of 11/5/I went back to Kwik Kar and spoke with the managerAlthough he was not interested in taking the time to listen to the details of my complaint, he did apologize for his assistant manager's behavior stating he was on some sort of medication which may or may not have contributed to his behaviorHe also refunded my $and offered to give me a free wash next time I was thereI declined
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the statement is a complete shamIf you "looked at the cameras" you would see that your manager and employees walked over and inspected the scratch several times before I was even called over to leaveThe nervous car wash kid kept telling me he didn't know what happened, but knew exactly where the scratches were and continues to try and buff themHe spent so much time trying to cover up his mistake that he didn't even clean the inside of the carI would assume in some sort of plea for mercy, he tells me it's his first day on the jobGo figure! Now that I know that the owner is a participant in his staffs shady lies, I can only come to the conclusion that only more lies will come from this conversationI also reject taking any of my vehicle to any business you endorseFool me once, is enough for me
Regards,
*** ***

As always we take our complaints with customer service very serious, I have ta*** the necessary steps to see just where we dropped the ballI have instructed our senior management to review the video from your encounter, we do have video surveillance in all of our locations to ensure
that our
customers are protected as well as our employees! We here at Kwik Kar stand behind our work and will take the steps to ensure that
we address your concerns fairly and quickly.
*** *** ***, Of your Kwik Kar Team

Dear Ms***,
I apologize about the confusion and misunderstanding We should have done a much better job of communicating with you Of course we will refund the $for the radiator per your request And we will do better next time As a token of our appreciation for
you business, please use this letter for a 4-wheel alignment OR new wiper blades, which will be on us
In the meantime, please stop by the store for us to process the refund to your credit card for the $or if it's more convenient, we can mail you a check
Thank you
Sincerely,
***

I spoke with Mr*** and apologized for our break down in customer service and failure to inform the customer of his chargesand offered him a free oil change for his inconvienceand he excepted. ***
*** , DistMgr

***(carwash Manager) has contacted MrHernandez and he will be bringing it back for a redo on his detail. I would like to apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I would like to respectfully ask for a copy of the camera footage of my truck being serviced at your facilityIf there appears to me conclusive footage that my truck was not mishandled, I will gladly close this caseIn the meantime, knowing full well that the scratch was not on my vehicle prior to the hand wash, I will take my truck to *** Body Shop for an estimate.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/12/01) */
Regarding case XXXXXXXXThe gentlemen did come in on 2/27/with a ford diesel.The ford has a capacity of quarts of oil, not quarts.The sign in sheet states that the price includes up to quarts for plus tax
Additional quarts charges do applyOn 11/13/the customer had come in once again for the same service and the charges was different.what has happen was the first visit was the quarts were not charged to the customer and so that is the confusion.the lube tech didn't fill out the proper capacity of quarts on the computer.the charge for the additional quarts is per quarts ,which will dollars more.basically the lube tech gave you quarts of oil free.Since then employee has been terminatedThe only thing I see is that the new oil filters we carry for that truck is a dollars up-charge.I will be than happy to give him the dollars for the filter up charge.He was told at the register about the difference.on the oil and what happen before.That the filter up charge was not noted.The rest will still stand.If you have any questions feel free to call
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the problem with what they have to sayThe person that was at the register that day was from their corporate office out of Texas so he was not fired since he was actually their bossAt that time the price I was charged was consistent with what other oil service companies in the area charge so their was no questionThe other issue that I have at any time there was no price shown anywhere in the business of what the customer is going to be charged for the serviceI was told that the cost was $and as far as the $increase in the price of the filter that is another problem that is in the price of the service so the $covers that costThere are so many issues with what this person has to sayIf this is the manager that I think that company needs to rethink who they hire since he likes to stretch the truthI am not satisfied with his answer and there is not telling how many other people he is over charging for a very poor service
Final Business Response /* (4000, 10, 2015/12/17) */
Since Mr *** is speaking of the isuues we will address them .Number one is that the person at the register is me the one writing the letter.MY name is *** operations manager of the Shawnee location
I am also the one out of a Dallas office.Now the lube tech was the one dismissed from his job not the manager.number two not all service companies charge the same but they do charge for the extra oil and the filter.Number three Mr *** did sign a work order to perform the service that states the price and in bold lettering says " up to 12qtsAdditional qt charges do applythere is no truth being stretched and no other people being over charged.We have apologized for oil filter up charge that was not noted which has been corrected.We have a lot of satisfied customers who have diesel trucks and are aware of the up charges and know the capacity of the oil they hold.If you have had it serviced before your invoice will show that the capacity is not quarts,its 15.We only refund the dollars on the filter.If you need the copy of the signed work order we have just let me where it needs to be sent.Thanks we will stand as we said before
Final Consumer Response /* (4200, 12, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The work order that they have everyone sign does not state the price of the oil and again the filter is part of the oil change serviceNo company charges an additional amount for the filterI know that *** stated that they would refund that amount my issue is that they are inconsistent on pricing and by not showing the prices can basically charge whatever they want for additional oil or so called extra services such as filtersI have talked to others that will no longer take their vehicles in to this Kwik Kar location that live in both Meeker and Shawnee because they have been treated badly do to lack of customer service training or mislead by inconsistent chargesThis is why I am not letting this go and feel that they need to make some changes so that customers are not treated poorly or feel they have been mislead

First of all thank you for taking the time to let us know how to better serve our customersI would like to  point out You are driving a 2014 Chevrolet Cruz with 10,460 miles from the  information you providedAt that mileage We/our employees assume it is still under warranty, with that...

being said your vehicle takes oil that only is GM approvedthat has what is known as (DEXOS) so unfortunately it will void your warranty if you are not using it. We however will put any oil that you want unfortunately we will not warranty it either. with that being said when you asked for the cheapest oil change with what your oil type iswith the GM approved equivalent (DEXOX) it is $95.00 we should have taken the time to educate you on this matter before these measure's.There is no deceptive practice going on here look in your owners manual. I see you've only been here for one oil change and inspection,I would think at your current mileage this not your first oil change and if you haven't been using it and getting an inferior oil then however changing your oil should have educated you on this matter.                                         ...⇄ thanks again,

I have spoke with the customer, and have apologized and will refund the $28.75

I would like to express my deepest apology that it took you this long to receive any type of resolution.I have spoken with Mr. [redacted] about the refund Of $120.00 and he assures me that it has been refunded.Please once again except my apology that this was not resolved sooner. if for nay...

reason you have not received the refund please let me know via E-mail of ###-###-#### and ask for [redacted] or###-###-#### that is our Temple location and you can leave a message there as well.thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never had to produce the receipt in the past. I no longer know where it is. I purchased the life time alignment in late 2012 or early 2013. The company should  have this in their records. Two different managers honored the service with out a receipt.
Regards,
Jimmie Darland

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]