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Kwikset Corp

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Reviews Kwikset Corp

Kwikset Corp Reviews (27)

The consumer contacted us on 5/20/via phone Case [redacted] He sent in Proof of purchase on 5/27/and then the order was processed and shipped on 6/4/and we replaced full unitHe followed up the next day via email on 5/and we responded on 5/30/and 6/2/ as we have a 24-hour turn aroundOn Emails and placing orders and we had a holiday This consumer has all he needs and order was replaced Thank you, [redacted] *** | Consumer Service Team Lead

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, The order was placed on 4/22/the order takes ships in 4-weeks as its a special order We went ahead and shipped from office today Tracking Number: [redacted] UPS we had one in the office 1-business days Thank you, Kwikset

The websites does state about the current warranty The units you have are part of another warranty Polo (knobs)1993-- yr Mech Yr Finish (Deadbolt) 1993-- yr Mech Yr Finish We will sent this one time Polo's and lockUnder case [redacted] and will receive in 7-bus days Thank you, Kwikset

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved The company completely resolved our issue and we are satisfied Regards, [redacted]

Hello, We have reached out to the consumer via email and phone several times with asking to provided Proof of purchase via email, so we can replace the unit Consumer can call the number left on his voicemail xor emails we sent Thank you, Kwikset

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved We have resolved the issue Thank you Regards, [redacted] ***

Hello, Looks like we have sent the consumer full unit on case *** So the consumers request has been completedWe have also left voicemails letting consumer know they can call with any additional questions
Thank you,
Kwikset

Hello,
New case $*** $Plus tax refund awaiting Receipt
Thank you,
Kwikset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, if however I never receive a check I will contact you again
Regards,
*** ***

Hello Mrs***,
We do apologize for the back and forth between email and callsOn 7/25/you spoke to an agent and came to agreement of replacements being shipped and all agents in question will get coached
"margin: 0in 0in 10pt;">Thank you,Kwikset

Hello,
I do apologize for the agent's behavior in helping youI do show we located the emails and then placed and shipped the product on 09/18/Please let us know if you need any future assistance
Thank you,
Kwikset ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** PS I have neither received any emails or phone messages from this outfit, this is the reason this went this far, there inability to be truthful!
Still waiting!

The consumer contacted us on 5/20/2014 via phone  Case [redacted] . He sent in Proof of purchase on 5/27/2014 and then the order was processed and shipped on 6/4/2014 and we replaced full unit. He followed up the next day via email on 5/28 and we responded on 5/30/2014 and 6/2/2014...

as we have a 24-48 hour turn around. On Emails and placing orders and we had a holiday.
 
This consumer has all he needs and order was replaced.
 
Thank you,
[redacted] | Consumer Service Team Lead

Hello,
   The order was placed on 4/22/2014 the order takes ships in 4-8 weeks as its a special order.  We went ahead and shipped from office today Tracking Number: [redacted] UPS we had one in the office 1-2 business days.
Thank you, Kwikset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 
We have resolved the issue.  Thank you. 
 
Regards,
[redacted]

The websites does state about the current warranty.
The units you have are part of another warranty.
Polo (2 knobs)1993-2001 - 10 yr Mech 5 Yr Finish
660 (Deadbolt) 1993-2001 - 10 yr Mech 5 Yr Finish
We will sent this one time 2 Polo's and 1 660 lock. Under case 2[redacted]55 and will receive in...

7-10 bus days.
Thank you,
Kwikset

I like in Canada and purchased the Kevo electronic lock from Home Depot in July 2014. I thought it was a great idea and although it was costly, I was excited by the technology offered. This lasted for just under 6 months. In January 2015, the coldest day of the year, the temperature dropped to below -40 degrees celcius with the windchill, the lock malfunctioned. My daughter was locked out of the house, the rest of the family was out of the country, so no backup keyed entry available. She thought maybe it was the battery in the fob so went to Home Depot and bought a replacement, still did not work. She was stuck outside for over an hour in those temperatures until a lock smith could come to let her in. When I contacted Kevo support, I was told that their electronic locks are not made to function in temperatures below -25 degrees celcius. It should be noted that this information was not printed anywhere on their product's label or in the documentation within the box. I asked why they sold a product in a country that would clearly malfunction in temperatures that are regular during the winter months. I was unable to get a response. I was told that I would get a refund of costs for lock and accessories as well as locksmith services (almost $150). It is now January 2016 and I have yet to receive this refund. Each time I am told I will get a call back or email back, I get nothing. If I did not followup, there would have been no communication. I have been told that the check is being processed, that it is in the mail, that it has been mailed, but I still have not received it. I have been lied to outright, told half truths, so many times, I have lost count. This company and its representatives lack honesty and integrity. It still has not been explained to me why they offer a product in a country that experiences temperatures below the functional capabilities of their product.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 The company completely resolved our issue and we are satisfied.
 
Regards,
[redacted]

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