Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received the part as promised and will consider this complaint resolved.
Regards,
[redacted]
Hello,
The consumer seamed to be happy... All the responses were via email. We do apologize if it appeared to be rude via our templates and verbiage. The last response from the consumer was "Awesome-possum, I appreciate the tidbit." We have send out all that was...
needed and called the consumer and left a message on 10/16/2015 and placed another order which takes 4-8 weeks for customer orders.
Thank you,
Kwikset
Consumer sent in box with no phone number on 5/23/2014, we sent a leter the same day with our 800 number and a case.
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Consumer called on 5/29/2014 day after contacted Revdex.com and we shipped him new units on 6/2/2014
Tracking Number[redacted]6
We followed our warranty. The consumer didn’t provide phone number or email just a box with the product.
[redacted] | Consumer Service Team Lead
Pfister/Kwikset/Baldwin Prestige/Weiser
Spectrum Brands, HHI Group
19701 Da Vinci | Lake Forest, CA 92610p. ###-###-#### f. ###-###-####[redacted].[redacted]@spectrumhhi.com
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello,
We have reached out to the consumer via email and phone several times with asking to provided Proof of purchase via email, so we can replace the unit.
Consumer can call the number left on his voicemail x2 or emails we sent....
Hello,
The consumer was contacted on 8/25/2016 and informed him that we have reimbursed for all 3 eKey charges. Apologized for the time it took to address his issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received the part as promised and will consider this complaint resolved.
Regards,
[redacted]
Hello,
The consumer seamed to be happy... All the responses were via email. We do apologize if it appeared to be rude via our templates and verbiage. The last response from the consumer was "Awesome-possum, I appreciate the tidbit." We have send out all that was...
needed and called the consumer and left a message on 10/16/2015 and placed another order which takes 4-8 weeks for customer orders.
Thank you,
Kwikset
Consumer sent in box with no phone number on 5/23/2014, we sent a leter the same day with our 800 number and a case.
sans-serif;">
Consumer called on 5/29/2014 day after contacted Revdex.com and we shipped him new units on 6/2/2014
Tracking Number[redacted]6
We followed our warranty. The consumer didn’t provide phone number or email just a box with the product.
[redacted] | Consumer Service Team Lead
Pfister/Kwikset/Baldwin Prestige/Weiser
Spectrum Brands, HHI Group
19701 Da Vinci | Lake Forest, CA 92610p. ###-###-#### f. ###-###-####[redacted].[redacted]@spectrumhhi.com
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello,
We have reached out to the consumer via email and phone several times with asking to provided Proof of purchase via email, so we can replace the unit.
Consumer can call the number left on his voicemail x2 or emails we sent....
Thank you,
Kwikset
Hello,
The consumer was contacted on 8/25/2016 and informed him that we have reimbursed for all 3 eKey charges. Apologized for the time it took to address his issue.
Thank you,
Kwikset