Kyäni, Inc.

During registration Mr*** indicated that he read and agreed to the terms of the Kyäni Policies & Procedures
The Return Policy for Canada is found in section of the Policies and states “Kyäni will repurchase from the Distributor any portion of the Distributor's currently marketable
inventory that Distributor purchased from Kyäni in the preceding two monthsThe repurchase price shall be percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyäni
We note that we applied this policy to Mr*** returns, and have already extended the time to return products for him by weeks to allow for a refund of his September purchase
We note that Mr*** signed up within one or two days of the change to the Canada Return PolicyIt may be possible that when he read the old return policy during registration he noted a different return periodWhen he was notified of the change within his first days as a distributor, he may have had good reason to believe they were the same policies that he read just the day beforeTherefore, we are reaching out to our Refunds department and recommending they apply the return period of the Policies he read at registrationThis includes a 90% refund of the original purchase price (10% of the original price will be applied to a restocking fee)Mr*** understands that any commissions earned from these specific purchases will be withheld from the final refundIn this abcase, it may take up to two weeks for the funds to be processed and returned. Sincerely, Kyäni

While we disagree with the complaint, because each customer is given days to return the product for a 100% refund (minus shipping and handling), and *** did not meet this deadline; we will extend this deadline for him because he called in two days after the deadlineWe will refund the
purchase price *** *** ***) for the used and unused product shipped in September and OctoberPlease return the remaining used and unused product to W65th SIdaho Falls ID by November 5thRefunds may take up to days from the time that the product is received

Customer service extended the deadline for this return two days agoIn order to qualify for the day money back guarantee, a customer must send back all used and unused products to the warehouseWe received only the Sunrise, and therefore only refunded that portion of the purchase Mr
*** will need to send in the used or unused product for the refund of the Nitro or Sunset, and customer service's offer still standsIf you have any questions please do not hesitate to contact us at [email protected] Sincerely, Compliance

*** & I had six email exchanges yesterday and our CS and Refunds department worked in coordination with him to address this issueCompliance is taking action to make the sponsors aware of their breach of the Policies & Procedures this morningWe believe this issue is already solved
Is there anything new that *** *** would like us to address? Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Kyäni feels that it has explained the return policy and how it differs for customers and distributorsThe Return Policies is clearly stated in the Policies and ProceduresWhen you registered, you indicated you had read and understood these policies.As you have only been with the company for one
week, and never received the product, we will treat you as a Customer who canceled the order before it shippedYou will not be eligible to buy Kyäni products for months as either a distributor or a customer. We have refunded 100% of your purchase, including shippingThis should show in your account within hoursMerry Christmas. If you would like to file a compliance complaint against distributors or websites you feel misrepresent these return policies, please e-mail a description to [email protected] want to make sure that Distributors are also fully explaining the policies

Kyäni believes it outlined the return policy clearly in the Policies and ProcedureHowever; your mother didn't know she could not be a distributor and still qualify for her healthcare, we are willing to treat her as a customerThis makes her eligible for the 100% refund on all used and unused
product shipped back to Kyäni to the address W65th SIdaho Falls ID (You will still need to cover shipping and handling)Make sure this product is postmarked before December 1, It can take up to days after the product is received to process the refundThe refund will be credited back to the credit card that purchased itPlease send the information regarding this account so we will be able to refund it when it comes in We will need your mother's name and her distributor account number

*** ***, Customer Service will reach out to you this afternoonIn short, the cancellation was not complete or completed in timeSince you are a customer, we will honor the day money back customer guarantee, will cover shipping in this instance and cancel all future orders for this account
Please work with customer service regarding return of the productsThe funds may not appear in your credit card account until Saturday. Best Wishes,Kyäni, Inc

Complaint: ***I am rejecting this response because:I told them that my house keeper threw the bottles away except what was left of the little packets that I mailed to them.Sincerely,*** ***

Dear *** ***,
Kyäni takes reports of Distributor misbehavior seriouslyPlease file a full report about this distributor’s alleged misconduct with any proof at [email protected] will then take action against the distributor in question
At Kyäni, we pride ourselves on
our superior customer service and our industry-leading buy-back policy which allows distributors to get a refund of 100% of the value of any marketable inventory in their possession, less a 10% restocking fee, for two months after they purchased it.
Our records indicate that *** placed an order on October 18, She notified Kyäni in writing her intention to cancel her account within two months of purchasing the productDue to the notification, we will allow her to send back any marketable inventory for the above described refund amountAny products sent back must be postdated by January 9th,
As defined in the Policies & Procedures marketable inventory includes all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from KyäniThe repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventoryCurrently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product
If you have any questions, please do not hesitate to reach out to Customer Service

The refund was processed today your credit card has been issued $You may be able to see the funds now, or some credit card companies can take up to hours to show the funds in your account

Due to the circumstances surrounding the cancellation of your order, we have issued a refund for the shipping amount $The original refund was issued yesterday for $The total of these refunds total $These funds can take up to hours to appear on your credit card

Dear *** ***,
Our Return Policy is clearly outlined in Section of the Policies & Procedures
PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE
bReturn of Inventory by Distributors
Distributors have three working days from conclusion of the Distributor Agreement from which
to withdraw without penalty (except for the cost of returning the product) and without giving any reason provided the Distributor informs Kyani of such decision to withdraw in writing before the period expires
Upon second review of the circumstances of your purchase, it appears that your order was placed online after the close of the business day on Wednesday May 3, This means that your first business day was Thursday, the second business day was Friday, and the third business day was MondayYou contacted the company within three business days and have the right to withdraw without penalty (except for the cost of returning product). Please return all products in marketable condition (keep the shrink wrap on, do not open, use or damage the product)You will receive a refund of $(product purchase price + tax) within three weeks of the products returnIf you have a tracking number, please send this in to potentially expedite this processOnce issued, the refund may take up to hours to appear on your credit cardYour account will be cancelled, and you will be eligible to sign up as a distributor again in monthsPlease fill out the Distributor Cancellation Form located in your back office under Applications and Forms in the Downloads sectionThis written notice of cancellation needs to be sent in as outlined on the form. Kyäni products are not meant to diagnose, treat, prevent, mitigate or cure any disease or medical conditionIf any Kyäni agent is claiming that the products can “solve your health problem”, please send a report to [email protected] so we may address this with the Distributor directlyBest Wishes, Kyäni Compliance Team

Dear Ms***, Kyäni does not personally deliver packages to your houseWe use third party couriers that must be paid to ship the product to your house and be paid to return the products when refusedAs you live in Hawaii, Kyäni must pay to ship the product first to the islands, then to your doorstepThe costs you were charged were the appropriate costs

Dear *** *** (***), Thank you for the opportunity to respond to this complaint. To give you a bit of background, Kyäni does not illegally store credit card information, but is instead a legitimate multi-level marketing company and a member of the Direct Selling Association (the
largest and oldest trade association for such companies in the United States). Kyäni strives to protect the personal information of its Customers and DistributorsWe received your order on September 9th, for a starter pack which included a monthly subscription to Kyäni SocialYour first six months were paid for as part of the starter pack priceAs indicated in the pack description, after six months you would automatically be charged $each month for your continued subscription to Kyäni Social. Also indicated in the description is the fact that you can cancel your subscription at any time by managing your autoship profileWe did not hear from you between September and MarchYour account history does not reflect any changes being made to the personal information sectionsWe never received a distributor cancellation formWe also note there were never changes made to your autoship profileFor this reason, we had no reason to believe you wished to end your Kyäni Social subscriptionPer your request in this complaint, we have cancelled your Kyäni Social subscription, and refunded $back to the card It should be noted that Kyäni sells its unique nutritional products through hundreds of thousands of independent distributors in more than countries throughout the worldKyäni believes in the benefits of the nutrients in its products ingredients can increase the overall health and wellness of its consumersKyäni does not claim that these can diagnose, prevent, mitigate, treat or cure any medical conditionWe pride ourselves on our superior customer service and our industry-leading buy-back policy which allows U.Sdistributors to get a refund of 100% of the value of any marketable inventory in their possession, less a 10% restocking fee, for a year after they purchased itWe remind you that you may still return unopened products for the distributor refundIf you have any questions regarding this policy, please do not hesitate to reach out to Customer Service at 208-529-

I checked with the customer service department, and the warehouseWe have received your returned productWe will honor the fact that you tried to cancel this within one day of ordering The Policies & Procedures state that "Distributors have three working days from conclusion of the
Distributor Agreement from which to withdraw without penalty (except for the cost of returning the product) and without giving any reason provided the Distributor informs Ky?ni of such decision to withdraw in writing before the period expires."
We have refunded the credit card It may take up to hours to appear on your card In addition, we have cancelled your Distributor account
Best Wishes, Kyäni Compliance

We decided to refund $It was refunded on Monday and should hit your credit card account in 24-hours. We are unable to police every action of every distributor, but we do our best to address wrongs through our compliance departmentPlease submit more details about the distributor(s) who misrepresented this policy, otherwise we cannot address this problem with the people who are perpetrating this wrong doingWe do not condone any actions which are illegal, fraudulent, deceptive or unethical in their business practices (Policies & Procedures 8.a.) We ask that you report your experience, and especially allow these distributors to be held accountable by e-mailing a report of your experience to [email protected] distributors who misled you unchecked if you do not. Sincerely, Kyäni Compliance Team

Kyäni is not a pyramidIt is a MLM Corporation operating in accordance with the laws of the United States and abiding by higher DSA standardsAs a member of the DSA, we honor the fact that you contacted the company to cancel the order within business days of making this order.We received a
confirmation from FedEx this morning stating that the product had been reroutedThis morning your refund was issued to your Bank of America card A charge for shipping one way was taken out of the refundDepending on your creditcard, the funds may take up to hours to appear on your account. If you would like to file a complaint for any non-compliant behavior of any distributor please write an email to [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

We maintain that the contract is clear (stated again below), and the return policy is also listed on the Revdex.com site. A distributor is entitled to 90% back of the product price on unopened marketable product. Once product is received, it may take up to thirty days for the refund. It may take up to 72...

hours after the refund is ordered for the funds to appear in your account. In your case, because you cancelled the order before the product was received, we will give you the customer 100% money back guarantee. The product tracking information indicates that the product will arrive back by the 13th of January. However; because we know the product has not left FedEx's custody, we issued the refund today.  It may take up to 72 hours for the funds to hit your account. 7.  PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASEa. Product Satisfaction Guarantee for CustomersUnited States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United States. Customers must return all used and unused products to Kyäni. Once received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product.b. Return of Inventory by DistributorsKyäni will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyäni in the preceding twelve months. The repurchase price shall be 90 percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyäni.For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni.The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventory. Currently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional products available again on the