Kyäni, Inc.

Revdex.com:
Although the statement sent to me by the company is not truthful, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me due to I do not want to be associated with this company due to its fraudulent acts.
Sincerely,
[redacted]

Revdex.com:
AFter recieve ingredients emails from kyani yesterday it seems as they are going to handle everything.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the response made by the business in reference to c[redacted] and find that this resolution is satisfactory to me.  I would like to know when the refund for the products will be sent along with how much.  I am fine not getting shipiping and handling. But from the 650.99 how much will it be without the shipping? I still have my receipt. Also I want kyani to know I'm not 100 % mad at them I'm upset they'd let a team in their company lie to people. I will hope to hear back soon.Regards,Jennifer Packham

Our attorney has responded to a letter sent by Mr. [redacted] attorneys on this matter.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], I appreciate your effort to return me the 90% refund of the original price and your other deduction of the restocking fee.
However I still have concerns regarding product ref#[redacted].
If you are not refunding me the money for these product kindly return it back to me as I have paid full price and shipment.It should not be destroyed as told by your customer service and the manager.It is my product.
Kindly return me the same product I send you as they are unused and far from expiry or refund me the amount.
Thanks 
[redacted]

Dear [redacted],
Kyäni strives to provide world class products in timely fashion. We researched this case, unfortunately your order was damaged by the courier during transit. The courier returned the product to our warehouse on 12/12/2016. The products were processed with other returns...

today. 
Since the courier verified that you never received the product, we have refunded the order in full. It may take up to 72 hours for the funds to appear back on your credit card.   Sincerely, 
Kyäni, Inc.

Kyäni is not a pyramid. It is a MLM Corporation operating in accordance with the laws of the United States and abiding by higher DSA standards. As a member of the DSA, we honor the fact that you contacted the company to cancel the order within 3 business days of making this order.We received a confirmation from FedEx this morning stating that the product had been rerouted. This morning your refund was issued to your Bank of America card.  A charge for shipping one way was taken out of the refund. Depending on your creditcard, the funds may take up to 72 hours to appear on your account.  If you would like to file a complaint for any non-compliant behavior of any distributor please write an email to [email protected].

Dear Mr. [redacted], We have reviewed your request. Due to the fact that you cancelled your order within three days, we will waive the 10% restocking fee so long as the product is returned in marketable condition. Please send the tracking information, and we will expedite the refund process. We are...

unable to refund return shipping as this money went to a completely different party.

By the details of Jennifer's complaint it seems that one of her upline admitted to lying to her. Kyäni provided the Policies & Procedures and asked her to read and agree with these before she could sign up. The return policy was always available to her during her time as a distributor in her...

BackOffice files. Kyäni did not misrepresent this. We ask that she file a compliance case against the upline who admitted lying to her at: [email protected]. Although Corporate has made not misrepresented the return policy, we realize the financial hardship due to surgeries. We have decided to refund the products in full (not the shipping and handling) To address we have released a statement to distributors on BackOffice directing Distributors to clearly identify the Money-Back Guarantee: "Explain the difference between the Distributor and Customer return policy in full:Customers can get 100% of the purchase price refunded (less shipping and handling) when theyreturn all used and unused products within 30 days of the date of purchase. Their account will be cancelled after this transaction is completed.Distributors can get up to a 90% (a 10% restocking fee is taken from the purchase price) refundon marketable inventory (defined as unopened and undamaged products) purchased in the last 12 months. Distributor pay for shipping and handling. This return policy does not apply to promotional or seasonal products, expired products or products not suitable for resale."Please send the details of the Distributor(s) who(m) misrepresented the return policy. Please attach any proof you have of this so we can open a compliance investigation. Best WishesKyäni Compliance

A return order was prepared on 9/17/15. $100 restocking fee and $19.28 in one-way shipping was taken out of the refund for a full refund of 978.92. We double checked on 10/5/15 to make sure the $978.92 was refunded.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We received the returned product this morning. You will receive a refund of 100% of product and taxes minus shipping costs. You spent $599 no products and Kyäni paid $16.18 for the return shipment after you refused the package. You will receive $582.82 which should appear on your card funds within...

72 hours.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, **

Dear Mr. [redacted]
We have reviewed your complaint. We find that Kyäni gave you several opportunities to learn about the return policy. You agreed to the Policies and Procedures when you signed up as a distributor as it was listed in §7 of the Policies & Procedures (below). This was...

available the full time you were a distributor by logging into your BackOffice account.
The 30 day money-back-satisfaction guarantee is for any customer who returns the products within 30 days of purchase. First, you are not a customer. Second, even if you were a customer, you would have to have returned the product by 2/20/2016 to qualify for the 100% money back guarantee. Rather than return your initial purchase, you made a second purchase in February. This was not cancelled until March, and the product was not returned for another month following the cancellation. We will waive the 10% restocking fee for all products that you returned in marketable condition. This will add an additional $49.17 to the refund you received. These funds will appear on your credit card statement within 72 hours.
If your upline is misrepresenting this policy, please report this person to [email protected].
7. PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE
a. Product Satisfaction Guarantee for Customers
United States Residents: Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers who reside in the United States. Customers must return all used and unused products to Kyäni. Once received Kyäni's Distribution Center will process all returns and refunds within thirty days after receipt of the product.
Customers within the United States have a period of three working days in which to withdraw from the contract without penalty (except for the cost of returning the product) and without giving any reason.
b. Return of Inventory by Distributors
Distributors have three working days from conclusion of the Distributor Agreement from which to withdraw without penalty (except for the cost of returning the product) and without giving any reason provided the Distributor informs Kyani of such decision to withdraw in writing before the period expires. In the event of voluntary termination or cancellation of a Distributor Agreement either under the preceding paragraph or under Section 11.c hereof, Kyani will repurchase from the Distributor any portion of the Distributor's currently marketable inventory that Distributor purchased from Kyani in the preceding twelve months. The repurchase price shall be 90 percent of the purchase price paid by the Distributor, less all applicable shipping and handling costs to return the product to Kyani.
For purposes of the Agreement, inventory shall include all company produced products, promotional materials, starter packs, or other sales aids purchased by Distributor from Kyäni.
The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventory. Currently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Specifically, I was asking for a refund of the $39 charge and confirmation that I would not receive any further auto-charges from Kyani.  I did receive the refund of $39, posted 4/15/17, and more importantly, I did receive confirmation, in writing, from Kyani that I will not be charged in the future (from their response via the Revdex.com complaint system).NOTE:  It's unfortunate that the only way to get the refund for unwanted charges, and to receive a positive confirmation that I would not be charged further, is to file a Revdex.com (Revdex.com) complaint.  It would be nice if Kyani Customer Service was set up to deal with these items in-house.  Also, I attached a copy of the screen-shot from the Kyani Website, showing the Autoship Profiles.  Kyani told me that this is the written confirmation that I would no longer be charged; I can tell you that the statement "There are no autoship profiles to display" is not a positive indication that my credit card will no longer be charged.  I also highly recommend that Kyani create some positive verification for customers to give positive written confirmation...this is not a positive written confirmation that my account is closed and will not auto-charge my credit card in the future.I am satisfied with the response from Kyani made through the Revdex.com, stating that I would not be charged in the future,  and I thank the Revdex.com for facilitating this action by Kyani on my behalf.  Thank you very much.
Very respectfully,
[redacted]

We are working with FedEx to conduct an investigation. Their records show that the product was left on the doorstep of the address provided (which did not match the address provided in this complaint/ the billing address). We will follow up to see if this is an issue that might need to be addressed...

in the large scale We have cancelled your account, and you will not be eligible to sign up as a distributor for 12 months. You will be refunded the full purchase price, and the $615.18 will show on your credit card within the next 72 hours.

We have reviewed the evidence and circumstances surrounding the return. A refund of $130.45 has been issued to the purchasing card. These funds should appear on the card within 72 hours.

We continue to believe that our Customer Service team was correct to ask to talk to the named account holder to verify that [redacted] was authorized to act on her behalf. He was asked this several times. He claimed she only spoke Spanish. The Customer Service Agent informed Mr. [redacted] that he can speak...

Spanish. However, when asked again Mr. [redacted] emphatically stated “You’re not going to speak to her! You’re not going to do it! It’s not going to happen! I’m not going to allow it!” We only needed verification from her to work out details of a replacement or refund. [redacted] refused to allow this to happen.  Customer Service explained that they would need to return the product in order to examine for the claimed damage, or to receive the Customer Money-Back Guarantee. Instead of returning the product, [redacted] disputed the credit card charge. The bank ultimately sided with Kyäni and determined it was an invalid dispute. If Ms. [redacted] does not want to talk to Kyäni, she should send in a message from her email of record authorizing [redacted] to speak on her behalf, or to make requests for her account. In addition, she can send photographic evidence so Kyäni can determine if a replacement is warranted. We still may require the defective product to be sent back for Quality Assurance to examine. Kyäni offers a 100% Money-Back Guarantee for all customers (minus shipping and handling). To trigger this, customers are required to give Kyäni notice within 30 days of placing the order return all used or unused products. We will honor the September phone call as notice, and will refund in full, plus shipping and handling if Ms. [redacted] returns all her used and unused products to the address below shipped by November 10th. Please email tracking information to expedite this process. Kyäni Distribution Center6025 S. Yellowstone Hwy.Idaho Falls, Idaho 83402If you have any questions, please do not hesitate to reach out to compliance at [email protected].